Walgreens
reviews and complaints

I have been at this pharmacy since mid 2017 the personnel and their services is horrible they withhold my medication and because of not filling is regularly then they call me and ask me if I still take the medicine when I complains the pharmacy manager twisted the situation and make me the problem and the walkgreen store manager came and without try to understand the problem first he took the employees side and told me that they refuse to riffing my prescription I will not go away until these two stuged get fired they don't deserve to Hold such positions

I have a Walgreens card, when asked to input my zip code I did. However, I have moved since originally obtaining the card and was told I need to go online to put in my current zip code. After searching your site, I don't see anywhere online to update the info.
My card number is [protected], please update my zipcode to 07081 and confirm via email to [protected]@gmail.com.
thanks

5420 Dr MLK JR street, Saint Petersburg, Fl 33702
Pharmacy per their recommendation wanted me to change medication. Med Not in stock had to be ordered. I delivered the script on March 2nd. Med Not received till March 8th. When I Asked pharm. Why med was not ordered on the 2nd when I gave them the script I was told no meds are orders on Friday's. So it wasn't ordered till Monday March 5th. Plus the pharm couldn't even tell me when the new med would be delivered to their store. I have no control when my Drs appointments are. Happened to be on Friday. Why can't the policy be changed so meds can be ordered on fridays instead of mon- thurs. Only. This new med was to be given with another med I had together. So since I didn't have the med now they are going to be out of synch.

I fill-out Fry's online grocery store survey's all the time. Easy to understand...Walgreen's is IMPOSSIBLE to decipher.
There were too many customers inside in the pharmacy line & not enough employees so I drove-thru to pick-up my prescriptions. BIG mistake...the woman in front of me took 20 minutes to pick-up nothing. The young man appeared to be in training...had no idea what he was doing. Considering how much business you get...would it really hurt you to hire a few more experienced checkers?

On 3/13/2018 9:50pm my husband went to the Walgreens on Harmony Road in Jackson, NJ. The pharmacist told my husband he was picking up my prescription days early. That it will not be completely filled, but that she would contact the doctor's office to get the remaining amount filled when it should be. LIE, LIE, LIE, LIE, LIE. The prescription was filled exactly 1 month later. My doctors office was never called either. I called the pharmacy department on 3/15. Asked to have a manager call me back. The manager calls back in 5 minutes and tries to tell me the pharmacist has a record that she instructed my husband this would be an issue. LIE, LIE, LIE, LIE, LIE. I want to hear the verbal conversation that took place. See I have the txt msg that says he was notified the prescription was full and ready. I know my husband in no way said this was ok. About the only lie that wasn't told was that my husband was mad about the situation. He was because he was being lied to. So now I have to go pay another $70 copay to see the doctor and have her issue another prescription I get to pay the full amount for a partial prescription as well. I have been lied to in the past and am waiting to be reimbursed the $400 for a $8 medication from Walgreens as well.

Hello,

I was in store # 02975 a few days ago to buy a heating pad, will it so happens that the heating pad I wanted to buy the cashier could not ring it up. So he called the manager, the manager came over took the product went back it to the office to check it out. Here is where I have the problem, I waited about 20 minutes for the manager to come back to me and let me know why they could not ring it up, I was annoyed that it took that long and it was because 2 of his friends came in and they were talking about 15 minutes outside of the office, literally where I can see them. I didn't mind walking around the store and looking for other stuff to buy. The cashier was trying to help out as well, by the time the manager came over to let me know, I didn't buy anything else I picked out because he took so long to get back to me and didn't seem to mind that I was annoyed.

went to Walgreens in Long Beach Ms. to purchase products for a procedure. I ask ed the lady in the Pharmacy a question about the product. She was rude, mad because I was not standing a 2 person line. All I wanted was to answer a question for me. She acted as if she was mad at me did not want to help me. I left that place and went straight across the street to Rite-Aid and the pharmacist came out and helped me find the product i needed. This person had a terrible attitude. Walgreens in Texas was good to me after Katrina and I am surely taken aback by this persons attitude. She was black, havy set. There wans another tech there that just looked at me and did not help or respond. Never go back and jmust sick that you bought our Rite-aid. Rosalie Kergosien

I am considering driving over 30miles to the next Walgreens in order not to associate with the Walgreens in a Macomb, IL. Every time I goto the drivethru I wait there for at LEAST 10minutes before anyone will talk to me. When I had an issue with my prescription not being filled on time they responded with "Look. That's not our problem. That's your problem." I cannot get them on the phone, as I'm writing this I've been on hold for 17minutes and no one will answer. I fill my prescriptions over the phone and they are NEVER filled no matter how much time I wait. Every month it is like pulling teeth to get my $2 prescriptions.

I passed the pack of the building and saw that the Durango, CO store has no recycling bin. Instead, I saw that the garbage bin was overflowing with cardboard. It was disgusting and heartbreaking to know that this store isn't doing anything to make an effort to recycle any of the shipping and cardboard boxes. Why isn't there the corporate responsibility for the environment and an effort made to recycle cardboard? How hard is it to contact the City of Durango and request them to put a cardboard recycling bin at the back of the store? Is the company trying to cut costs and not have to pay the recycling fee? Very disappointing? Especially being in a small town in Colorado.

As you enter the register area around 6:00pm (sun begins to set) the Walgreens in floyds Knobs Indiana (Lafayette station) the sun becomes so blinding that it poses a huge risk for patrons as well as employees. The windows require some tinting in order to provide a safe environment while standing in line to make their transactions. This blinding inhibits the ability of Coustumers as well as employees to make these transactions smoothly without being blinded to the possibility of any danger, theft, or miscalculations.

On february 18, 201, 342pm I took a prescription to be filled I was interrogated by the pharmacist I do not know her name but there was only 1 pharmacist on this day. I was asked several questions by this pharmacist that was I feel against by rights! I was asked why I was on this medication? How long I have been on this medication? I told her I had surgery. And I had been off and on this medication for approximately 5 years. I thought that was more than enough information but she didn't stop there! Why does my doctor feel I need to be on this medication? I told her I had surgery. She then asked when was my surgery? What was my surgery for? She said "and you're still on this medication?"why didn't he write what the script is for?"I will fill it this time and I think I should contact this doctor"! I left there upset to say the least, judged, interrogated, threatened, embarrassed, emotionally raped! I feel she should have consequences for the way I was treated I am sure I am not the only one she has done this to! She doesn't know me or my health situation which is none of her business her job is to fill prescriptions and answer questions about that medication not to interrogate, or judge me honestly people like that I do not feel should work for the public! I will continue to file this complaint with every place I can. Dianne henderson

The pharmacist and technician both told my mother (in person) and myself (over the phone) that the medication I take is no longer being manufactured. They didn't call me to inform me of this, the app showed my meds were ready for pick up. But I guess that's because it's a complete lie. It's true my medication is in short supply, but in no way has it been discontinued. My doctor confirms shortages exist and the producer should get their stock up in the next few months. My doctor has a supply so I can puschase from her office. But the deliberate misinformation from a professional is unacceptable. I no longer trust Walgreens with the great responsibility that dispensing medication is.

I take tylenol with codeine, 2 po qhs for restless legs and one or two po q 4-6 hrs prn migrane.
I have taken this for years. I don't need anything stronger, nor will anything less remove the pain, allow me to sleep.
Recently I have injured my back, I am a nurse and lifting people finally blew my lumbar spine. I have an appointment with a pain specialist for a lumbar epidural.
None of this do your pharmacists know.
But... They changed my last rx from my doctor. He wrote for 90. He wrote 2 po qhs and one or two po q 4-6 hrs prn.
I got 60. The sig said one po q 6 hrs prn.
1. Who gave you the right to change a valid prescription order from my doctor?
2. Why was this done and I wasn't advised in advance?
3. Slick way to get two copays huh? My insurance initially denied the second rx for the "remaining 30".
I understand that there is an opiate abuse issue in the u. S.
I understand that everyone needs to pay attention to stop narcotic abuse.
I am not an abuser. This is not a new prescription. It's something I have taken for years. I have hypertension so taking a large amount of nsaids is a problem.
This is not good practice. After 30+ years of using our local walgreens... It stopped today when I read your "good practice act".
I don't know what to say about a desired resolution. It seems that walgreens has made a unilateral decision to label everyone abusers. Regardless of our true medical issues.

Where to start... First, when I was filling a prescription for 10 pills of 5 milligram vicodin after having 4 teeth removed, she asked me, what's the matter it's not the good stuff? I could barely speak. I had a mouth full of gauze and blood. That was the second script I had filled in 7 days. I asked what she meant by that? All she did was talk in circles after. Now, on 02-5-18 I had to pay out of pocket because I needed my dr, to have my script pre approved well I did. So I told my dr, to have it pre approved but he called your pharmacy and spoke with catherine and she outright lied to him. Saying that my insurance would not cover the prescription. I spoke with the insurance company myself and they said just have it pre approved. I don't know why you have people like this in your employment. Why this person thinks she is better than anyone is beyond me. But, her condescending attitude and lying to doctors is below the professionalism I have come to expect from walgreens. Needless to say I am no longer conducting business at any of your locations. I will also continue to share my expierience with all of my family and friends. I just thought you should know how your employees are representing walgreens.
Sincerely, erik kopp

I heard on the radio that Walgreens is now allowing "MEN" in the ladies bathrooms. I applaud the sales person and the manager that refused to allow a transvestite who was not in costume, to go into the ladies room. My understanding is this MALE identifies as a woman. So Walgreen, if a 15 year old kid identifies as a 21 year old man, will you sell him liquor? What the blazes is wrong with you? Walgreens you are a sell out.

I will no longer use your services for photos or go into any of your stores.
Shame on you.

ps
It wouldn't matter if the dude was is drag or not.!

2/1/2018
I went to the pharmacy to pick up my brothers medication which I rode my bicycle from Colton were I live. The pharmacy decided to enforce the rule that I needed his driver license to get the medication when previous month's when I had the license they never bothered to ask for it and by not asking for it they terminated that policy. She was the pharmacist who let the medicine go and now she wants to play by the rules.

Inept noncaring staff, ridiculous sense of dictatorship, for several months they cant get 7th prescription on the autofill but all others are fine. Every month they fixed it and its still not there at pickup time, so they smirk from behind the glass.
Also no keypad at drivethru, I have to go all the way inside if I use my debit card.
Their service stinks.

Re: Store located at
7200 W. North Ave.
Elmwood Park, IL 60707
Pharmacy Dept.

I have a serious chronic MDD and severe anxiety. I submitted my script at 4pm on Jan-28-18. I received a notification that my prescription is ready for pickup at 5:50pm. I also called at 5:30pm to check the status and was informed it will be ready in 5 min.
I had 10 minutes to get to the store.

I had originally submitted my prescription through the app a day before but upon calling around noon on Jan-28-18 I was informed I had no more refills.

I arrived at the store drive -thru window at exactly 6pm (the pharmacy supposedly closes at 6pm). It might have been 5:59pm. Either way upon ringing the bell NOBODY inside was paying any attention to me. I nocked hard on the window to get their assistance. Finally a young lady associate told me that they are closed . I looked at my watch and it was exactly 6pm. I have a garmin watch which synchronizes time with a gps satellite. Having no other choice I proceeded to drive around the corner to the entrance of the store. I proceeded to the still open pharmacy window. The pharmacist has informed me that they are closed and I had to explain the situation I just encountered with the associate which basically hanged up the phone on me even though it was six and the pharmacy should not have been closed. By this time I was having a serious anxiety attack. I knew I needed my medication and the pharmacist pointed toward the phone and stated that it's 6:02 and threatened me saying that they have cameras recording everything and she will not dispense my medication if I continue persisting. I do not like being treated in such a manner.
More importantly we are talking about a PHARMACY and not a liquer store! Accommodating the customer at the latter would be a top priority- at the former an absolute precedence since the customer is also a patient. It is more than likely that this is a person with some sort of disability or illness.
At least a little care and compassion would be advised.
On that night the staff completely failed.
I was surprised most of all at the complete lack of empathy from the person in charge- the pharmacist. I did not ask for her name since I needed my medication and clearly her threat has shaken me in my vulnerable state. I expected more- much more.

I will be changing pharmacies.

Wiktor Niemczyk
Long-time Walgreens customer

Never had an issue for years. Went to go get my prescription to find out they are back ordered. Asked why I didn't receive text like usual if there was an issue. Pharmacy tech got mouthy I got upset with every right. I have never had issues before their actions were redi ulous and all I wan teed to know was why I was alerted byb text as usual, if there is an issue. Tried to tell the pharmacist my husband had an issue just 2 weeks before concerning my pain meds he told me to leave and never come back. So this is the way they treat their people who have been loyal for years with no issues. If you 1 problem your told to leave. Called customer service have it recorded that is OK if my husband gets up set about something but not me. Was also promised this would be resolve and I would receive a call and still nothing

I filled my loazepam 0.5 mg, 2 bid so the total for the month is 60 pills. I picked it up on 1/20/18 around 10 am in Mayfield, Ky. I did not open the package until later that night. When looking in the bottle it did not look like there were as many as there usually are so I counted them and there were only 30 pills. I messaged an online chat at Walgreens and they advised to contact the store 1/21/18. I called and spoke with John Paul the Pharmacist and he said that he would do a count and call me back. I waited until the afternoon of 1/22/18 and had not received a call back, so I called the store back and got the female pharmacist. She informed me that they had done the recount and their count was correct, they did not owe me 30 pills. I told her John Paul was supposed to do the count the day before and call me right back, but I never heard from him. She stated that he had done the count and they had what they were supposed too. She reiterated 3 times that they did not owe me 30 pills and that she was sorry there was nothing else they could do. I told her that I wanted the video pulled because #1 I work in Law Enforcement and I am married to a Police Officer, we understand that this probably happens a lot with people just trying to get more medication, but I assured her that is not the case here. #2 that someone obviously has the medication that it is not prescribed to and that is also a problem. I requested after this long conversation that the video of the fill time be pulled, she kind of stalled and then stated she would have to call the manager. She called back and advised that they would pull the video and call me back. 10-15 minutes went by and she called and abruptly said as soon as I answered that their count was off and they would fill the pills immediately. Until I stated that I worked in LE and would have a case opened on this if my medication was not located they were so terribly sorry that nothing else could be done. I feel like this should be looked into.