I am disabled and have suffered chronic pain for 11 years. I cannot sit nor stand without pain for longer than 15 minutes.
I was treated like a criminal by the manager of walgreen's in anthem, jennifer englehaupt.
When she saw the prescription and the doctor whom had written it, she started snickering to her co-worker. I asked her politely how long it would take? She barked at me "sit down! I need authorization." I asked again and she barked again. She would not answer my question. I just wanted to know how long as if it were longer than 15 minutes, I wanted to go home and have a friend pick up the rx.
I had no choice but to go outside and lie down on the bench. It's bad enough being in chronic pain without a pharmacist treating you like you're a drug-addict just because you are on pain medications. (And I had been getting the same dose and medications from walgreen's for 3 years!!! I had just gone to a different branch this time!)
As every pain therapist and doctor has told me, anxiety causes pain levels to increase. Being treated as less than human because I am filling a prescription of pain medications is insane. I wanted to tell jennifer englehaupt that I wish I didn't have to take the meds, but i'm waiting to get an appt. With yet another doctor, this time a neurosurgeon.
Of course, I wasn't allowed to do so. She wouldn't even look at me, except to glare and yell, rather than answering a simple question. What is her problem???
I haven't had this problem with other walgreen's. I want to file a complaint with walgreen's stores, as I had intended to purchase a humidifier the same day but I certainly won't be giving them my business anymore.
This woman — who is the manager of the pharmacy — was hostile, cruel and insensitive! No one even bothered to ask me if I had taken the other medication prior, which I have not.
I walked out feelnig like I was a criminal and life with chronic pain is bad enough.
Have some compassion, jennifer englehaupt and "friends"...
You are doing a disservice to walgreen's!!!