Walgreens
reviews and complaints

My son picked up my meds @ noon. I counted my partial med which were exact @ 1:30pm. then I counted my pain meds Ocxycotin were exact, but Ocycodone were 5 off. I get 180 & there were only 175 so I double counted it & so did my husband. I called Walgreens on Kk & Oaklahoma in Milwaukee where I get all my meds filled. I talked to Theresa the Pharmacist I told her I was 5 oxcodone short there were only 175 instead of 180. She said she counted them & put me on hold for 5 mins. She came back on & said the computer counted 180 & she manually did 180. I told her that me & my husband double counted them & got 175. It's happened before a couple of times where 2 or 3 were missing but I didn't say anything but 5 that's the third time, that's enough! She said when she dispensed them there was 180. She said I don't know what happened from here to there. I don't appreciate my son being accused of taking them! Also she said we should recount them again like we are stupid! My pain pills were short when my husband picked them up for me too before. It's funny that my non narcotic meds are never short because I do count all my meds. I get 25 prescription meds filled @ that Walgreens! If this happens again I'll take my business elsewhere! Thank you!

I have been a loyal customer of the Walgreens store on Desert Inn and Fort Apache in Las Vegas Nv. 89117 for over 20 years. I am now going to switch all
of our prescriptions to a CVS. There is a problem with all most every refill I request. This is always out of stock, the last episode was a heart pill for my husband. As usual the store did not have the medicines we were told they would have it the next day.. 3 days later I called and spoke to the pharmacist and she told me it still had not arrived I explained he need she then found enough pills to fill the prescription. The following week we brought in a script for an anti biotic which the pharmacy was out of... I called they next day
they still were out I said he is sick needs his meds.. They then called another Walgreens and sent us there... Today I went to pick a prescription that we have always picked up there and was told it is at the other store.
And my doctor sent it there which is impossible because this is the only store on file with him. I was told to wait and they would fill it right away
I waited and waited and them was told to come back in 10 minutes .
I have tried to be a loyal customer but you make it impossible for me
to continue to use your pharmacy unless you make some major changes.
Betty Kelsall

The Walgreens located at the corner of Johnson and Main St in Fond du Lac, WI needs a complete overhaul from the front of the store all the way to the back! Prices never ring up per the posted signage, long lines come standard, the pharmacy runs out of auto-refilled meds on a monthly basis and the staff is often underpaid which causes constant turn over in staffing. The rude staff would benefit from customer service training and/or a class about common sense! Our family fills 15+ meds a month. We have finally made the decision to cut the cord by eliminating Walgreens as our pharmacy. The service we have received at the competitor is bar none. There are too many options available so get out there to explore them instead of staying with a company that could care less about anyone or anything other than their bottom line!

I went the neighborhood walgreens to pick up my medicine that I have been taking for awhile now due to my chronic pain and illnesses I was unaware the walgreens corp had changed pharmaceutical companys I looked up the meds online to make still I received the right meds once I took them I instantly became ill and the medicine did not help the pain as it should I waited a day before calling the pharmacy thinking she could help me with my problem instead she asked did I eat something that could have made me sick and she proceeded to tell me that walgreens has changed the pharmaceutical company in which they purchase their meds to save the company money I understand counting corners and saving money but it shouldn't be at the expense of the customers so I will be leaving walgreens its not fair that customers have to continue to pay the same copay for their medicine and not receiving the same quality of medicine because walgreens want to save money now I am stuck with medicine that doesn't work and has made me sick walgreens before cutting corners and losing customers maybe you all should make sure you are buying from a legit company and not an overseas bootleg pharmacy its not fair and I'm not happy I have spoken with other customers and found online other customers are having the same problems and they will be leaving walgreens as well

I have purchased 3 Walgreens brand electric tooth brushes over the last couple of month and they have all quit working shortly after the purchase. I tried replacing the batteries but that was not the issue.
I originally bought 2. One quit working and I took it back and traded for the same kind. Then other one quit working so I took it back and traded for a different brand...which works just find. Now the other Walgreens brand has quit.

In the past I have had good luck with Walgreens brand products but I am very dissatisfied with this product and will not be purchasing the Walgreens brand again.

On Jan 5th I transferred perscriptions to the Walgreens in Forney. One of those prescriptions has not been filled as of Jan 9th. I have called the pharmacy four times, and each time I get the same answer, they don't know. The last time I called I was hung up on. I am out of this medication now. People that incompetent should not be working in a pharmacy. And yes this is a critical medication that I really need.

The drive through at the pharmacy will not allow anyone to page or call for service because the Young girl working keeps taking the phone off the hook, laying it down and walking away to the back. The young colored girl has done this several times before and my disabled mother has to go inside to pick up her medicine. She does this on purpose so she won't be bothered if someone comes to the drive through. It is very rude and disrespectful. I would appreciate it if someone would correct the problem. Also the pharmacy forgets to put all of my prescriptions in almost every single time I come to pick it up and I have to drive back some times several times just to get the whole order. Thanks for all your time.

I had a refill order at the Walgreens in Weatherford TX for Tylenol 4.in the meantime I ended up in the hospital and recovered at my brothers in Ft Worth TX. I had other perceptions to fill so I called the Lakeworth to see if they had it in stock before I had it transferred and they assured me that they had the full amount available! My brother went to pick up my meds and was told that they did not in fact have the whole refill! They only had 11 pills but would order the rest! Before my brother left the store and decided to check what they had given me. They had somebody else's meds in with mine! He gave it back to them and came home. lol and behold they had left out two of my prescriptions! He had to go back to the store to get them! That was a week ago. They had told him again that they would call when the Tylenol was in! I called a few minutes ago and there was no record of it! Talked to the pharmacy and was told that it would not be filled because they were out in all Walgreens. Why they chose not to inform me really sucks! Since that was a transfer I cannot transfer it to CVS! I cut my dosage in half to make them last longer but will run out soon! Was told that I would have to call my doctor to write a new prescription which has to be picked up because it is a controlled substance! Well I cannot drive yet and my brother is having knee replacement surgery tomorrow! Needless to say I am totally outdone and will be transferring my remaining meds to CVS! This is totally unacceptable the way this was all handled. My brother will not be using Walgreens anymore either!

I love Walgreens and have shopped there at least twice a week for twenty-five years; however, I went to the Bayside Lakes, Palm Bay, Florida Walgreens yesterday, January 6, 2018, at approximately 2:30 p.m. The music playing was so incredibly loud, I found the nearest clerk and asked her if she might find out how to get someone to turn it down. She mentioned she "loves that song!" which comes across as argumentative, even though she was definitely not acting belligerent. Luckily, she called the manager, who told me she would "see what [she] could do." Time went on, the music stayed extremely loud, and the type of music playing was horrible.
Finally, a nice young employee asked if he could help me, and I explained the problem to him. A few seconds later, another manager approached me and explained that there is absolutely NOTHING they can do about the type of music played OR the volume. He said the corporate offices in Chicago are in charge of the type of music and the volume. After learning about this incredibly offensive business practice, I will no longer be shopping at Walgreens unless the corporation changes its ridiculous "business" practices.

On numerous occasions the pharmacist working on 1/6/2018 at 7:30 am approx. Bruceville & laguna, this man has been rude to me my wife by yell at her telling her he will not give me my meds. My doctor gives me a 30day supply & when there is 31days in a month i pick up a day ahead . I spoke with a repersentive on 1/5/18 who told me it would be ready for pick up today & insurance covered it, so why do he have to be so disrectful to customers who want there meds. Thanks to the assistant store manager who went & found out that my meds. Were due & the pharmacist was wrong ! cusomer service is the way to great store ratings & this guy needs more training & supervision.

Since moving from Prime Mail to Walgreens for my medications I have had nothing but problems from this store. My wife and I used to deal with this store years ago. Basically they are terrible. The expectation is that something will go wrong just abut every time you have to deal with them. Unfortunately if we have to deal with walgreens this is the store closest to us. So, the issue this time was that I was really sick and was at the clinic where the doctor there prescribed multiple medications for me.One of them being a pill that helps suppress a cough at night. The script was for 40 pills. Unfortunately walgreens only had 20. Not a big deal except annoying. Since this was New Years eve they were about to close. My wife asked them I they would automatically notify us by phone when the balance was ready for pickup. They said yes. So, waited until Jan 4th and did not receive a call. Called in and setup to fill the balance. Received a call that it was ready. Had my wife pick it up. She got home and opened it to see that they only filled one, that's right one pill. They charged 12 dollars as if they really filled the balance of 20 pills. So my wife just went back to the store to deal with it. Another screw up of many for this walgreens. Does corporate do anything about quality control or do you just let the store provide crappy service. Anyhow my wife just returned and here is the story. The clinic doctor only prescribed 21 pills originally. Unfortunately walgreens only had 20 pills which is why the backordered 1 pill. Do you think they would have told us this. The pharmacist says she wrote a note for them to do just that but it never happened. So, they took back the 1 pill they charged $12 dollars for. Also the first 20 pills were only 6 dollars. The pharmacist looked up what 20 pills would be with our new insurance, it would have been $20 dollars. How we were charged $12 dollars for 1 pill eludes me. In the last 5 plus years of dealing with Prime Mail for my drugs I never had an issue with them. In the last 3 months of dealing with you I have had multiple issues. You know I tell everyone about the issues I have with you guys.

My friend had a big problem yesterday at walgreens Clemson, South Carolina. The cometics employee has been racism with her and it doesnt suprises me since she has been racis with me too since she asked us bith where we are from and we are mexican. She is rude and unpolite. Yesterday she and the store manager crossed the line and we'll make sure to msle this a huge deal in this college town if they dont apologize at least with s phone call to her and we'll make sure no one ever goes to walgreens in Clemson and we'll make sure to make this big at the university and social media and you will have to deal with a huge communication crisis stratejgy!

I went in the Southwest Walgreens in saint louis Missouri about 8pm to find a empty store. I notice a worker who constantly has something ignorant to say to me every time I enter the store to buy something. It could be from oh guess you want cigarettes today huh before I even could tell her what I wanted to purchase, but this particular day she was in the corner by fed ex station doing something I waited patiently for about 3three mins until I finally asked her could I be checked out of the empty store so I could leave to get back home to my kids. The women turn and told me yea whenever I GET DONE DOING WHAT IM DOING YEA ILL Check you out. The manager obviously seen on camera she wouldn't service me and she came out the back right after what she said to me worker denied saying it to me in front of her manager. So Shocking the manager accuse me of lien on the worker then said she think I'm just here starting stuff. I was in Complete shock hearing that from hear and just left out. I called the manager right after I left to report that I would be filling a complaint on them two and I was told by the ghetto black two gold teeth women I won't be allowed back in the store ever again

I bought my son a gift for Christmas in November and he received two of them I returned it right after Christmas only to find out I had to get a gift card and then wasn't allowed to buy certain things I am highly upset and will never by Christmas gifts at Walgreens again. I can understand having to exchange it but I should be allowed to exchange it for whatever I'd like with the receipt.

I stopped in the Walgreens at Union Station in Washington, DC. on Tue day December 19 at 8:57. the young man who waited on me was so slow. Between myself and his last customer, he walked slowly behind the cashier next to him to close the gate to their area. all the while, he was having a conversation with her about not wearing socks. it took him about 3 minutes between customers before he finally stopped at his register and called the next customer, me. He continued to carry on this conversation with his co worker, who sort of ignored him. he was then very slow, taking extra time it seem to put my merchandise in bags since i mentioned his lack of customer service to him. i reminded him people are on their way to work that time of the morning.
Nothing more irritating to me than cashiers who move at a snails pace and act like they are doing you a favor waiting on them.

my receipts numbers are: [protected]/19/17 8:57 am

Despite twice being left on hold twice and never picking the phone back up. My issue currently is that yesterday I received an email saying my order was ready, so as soon as I leave work, I pick up my son and head there.
I'm greeted with her not knowing where my order is, followed by her bringing a stack of in cut cards on the counter and telling me they're not ready.
I ask why and she tells me she was busy and that I can cut them myself!
I ask when they'll be ready and she says some time tomorrow?!
And for $60 the quality was not that good.
The way she spoke to me is not acceptable.
There are to many other options in todays world.

I worked in the Walgreens Call Center in Muscle Shoals for 6 months. I got terminated because they allege that I was rude to a customer. Really they have no clue what rude is. I have watched the way management and the trainers have looked at me and acted towards me, like they hate me when they don't know me. They let people walk around on the floor talking to people all the time instead of being on the phone, like they tell us we have to. They upgrade this person to a position that she shouldn't be working at 4 months. They moved to do outbound at 6 months from starting. That is not long to be doing that. She has been written up for cussing 3 times, plays on her phone all the time, talks loud all the time about SEX on the floor and the bosses don't say anything. We have one supervisor that the only thing she does in exception calls, period. We have one that stays walking around half the time talking to people. She knows people are texting on their phones and I actually heard her tell one to send her a text while at work. That is not being a supervisor. Then she will going around yelling at us that we are talking to loud. Yelling at us. What is wrong with that sentence? This is also the same one that walks around talking half the time and wants people sending her texts at work. I did actually hear all of this myself. Another person in my training class was on a call with a customer when a supervisor came up to him and started fussing at him, while he was on the phone. He complained to management and was told point blank, "We don't give a [censor]." Most recently, this week, one of the people I trained with was arrested for stealing money from a previous job. It was in our local newspaper where she was arrested and indicted. She was allowed to come back to work. How is that right? I would think you wouldn't want someone there that has been arrested for stealing credit card numbers and using that number to charge stuff for her personal use. We get credit card numbers all day. It is obvious that they have favorites at work and then there are those that they don't like. The ones that they like get extra stuff. They jumped at the chance to fire me when I only missed a total of 1 day in 6 months. I was always on time for everything. They let their special ones get away with whatever because they are special. We are told from training that we can't have our cell phones on the floor because it is a HIPAA violation. Everyone has their phones out on the floor playing on them all day and nobody is walking around noticing it. The management only pays attention to what they want. What they fired me for, they amazingly didn't hear anything the patient said except I want to talk to a supervisor. That is all they heard. I think that was completely wrong. How they are running things down here are completely wrong. They don't care about anyone working here, period. It's no wonder they can't keep anyone. If you have any questions about this, please feel free to call me at [protected].

Store #[protected] Santa Barbara Blvd, Cape Coral, FL 33914
[protected]

I went to m Dr. Today for uti, while I was there my back went out completely, causing me extreme pain. My Dr called in prescription and gave me a paper prescription for a pain
medication. I had lunch, took my time to get to my normal Walgreens store but when I got there my meds were still not ready. I handed the written prescription for pain and was informed they did not have that medication and neither did any area store walgreens until Monday. Sounds pretty strange and I was upset but I went to a CVS that was near. Since that was not my normal store, I had to get out of my car to show my insurance (I don't know why), which caused me unbearable pain when I had to move my legs to get in and out of the car. I could barely walk on my feet. Hours later I had to get out to drop off a client (i'm in home health care) and decided to run by Walgreens to get the rest of my prescriptions for the uti. I failed to put my purse in the car and when I got there the lady would not let me have the prescription without that lousy $5. Keep in mind that myself and my husband have been loyal customers for several years and Walgreens profits $1, 000 to $2, 000 a month from us. I asked to speak to the supervisor to see if something could be done to work this out. The supervisor was very arrogant, glib, and condescending. He cared nothing of my situation and pain. It felt he was almost making fun of me because I could barely move or speak from the pain. I've been in home health care and have been to many pharmacy and many Walgreens and I have been in many other similar situations and we never had a problem working out a satisfactory solution. I know if he wanted to we could have worked something out that did not require me to drive back to my home, torture myself getting in and out of the car and driving back to the store to give them $5. When I got back I was in obvious pain and he still did not seem to care at all, he was just a smart aleck. I left feeling embarrassed and humiliated and in more pain than ever.

Thank you,
Kelly S Reynolds
239 SE 30th Terrace
Cape Coral, FL 33914
[protected]

Several months ago I purchased a Bath Mat at Walgrens -while I have purchased several mats at Walgrens as I replace my bath /Shower mat every few months the type I normally purchase was not there and a new mat 'Bubble Mat' was only type available -I purschased and used only once as I found it to be a DANGERIOUS ' product as the bubble ares of the mat are smooth and therefore slippery i was unable to step around on the mat once it was wet -luckily I have a handhold in my bath and I was able to keep myself from falling! I notified Walgrens of this issue -never heard from anyone and noticed that they are still offering this mat for sale in all theirs stores-I noticed they re prefer several times-these mats are dangerious to the public and need to be removed before others get hurt!

I had lived in Daytona as a business owner for about 2 years when an alcoholic girlfriend purchased alcohol at the Walgreens near the racetrack.
I was at home working at the time. She drank the alcohol in front of the Walgreens and fell on her face. A manager came outside and saw a bruise on her face. Then this manager "David" called the police and said, "we have a woman here whose husband beat her up and dropped her off". I was not her husband, did not touch her and did not drop her off. I though she went tot he Publix next door to the Walgreens.

Two female cops came to my door with her. They asked my name and when i told them said that this woman had claimed I was beating her up on a regular basis, turn around you are under arrest.

I was falsely arrested and did not resist other than telling the cops my side of the story. I was put in jail for days and paid thousands of dollars to a lawyer to release me.

It took me months to be cleared by the court as my case was non-pros (not prosecuted) once the court finally and stupidly realized they had no case.
After this was over, I relinquished my portion of the business and moved out of town as quickly as possible. The police department is about as incompetent and uncaring as could possibly be. The courts are draconian and the Walgreens should have been sued for slander with massive damages, but I was so pissed off and still in dis=belief, I just wanted to leave this horrible place.

There is no question, Daytona Beach with all of its beggars, low-lifes and drug addicts is a hell-hole as my electrician back here in Maryland said to me, and he was only there for a few days on vacation. Volusia County ids the poorest county in Florida and is a perfect example of all f the bad things in the state. Going there for any reason is a major mistake. Find a racetrack somewhere else, this one controls who the mayor is. The entire town is corrupt. Avoid Daytona Beach at all risk to you and your property.

I am an educated man, obviously making a serious mistake bringing this woman into my home from another country I knew her in. I had already purchased an airline ticket to send her home, but in the waiting period this incident happened . I had never been subjected to the behavior of a real alcoholic previously, so I didn't realize how dangerous she was, the Walgreens could be, nor how bad the Daytona Beach Police Dept. could be.
Walgreens made no restitution and is only concerned with protecting their name, not the customer's well-being.

If you intend to move to Miami-Dade or Broward County, I suggest you research other locations north of Pompano Beach or South of Cape Canaveral. There are large regions on the east coast that are equally as dangerous like Miami, Hollywood, Ft. Lauderdale, Jacksonville. better to check out the panhandle or the west coast. Less sleaze, not none, just less.
Anywhere in Florida, get a lawyer and a gun the week you move in, you may need both.