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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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9:47 am EST

Walgreens service

I am considering driving over 30miles to the next Walgreens in order not to associate with the Walgreens in a Macomb, IL. Every time I goto the drivethru I wait there for at LEAST 10minutes before anyone will talk to me. When I had an issue with my prescription not being filled on time they responded with "Look. That's not our problem. That's your problem." I cannot get them on the phone, as I'm writing this I've been on hold for 17minutes and no one will answer. I fill my prescriptions over the phone and they are NEVER filled no matter how much time I wait. Every month it is like pulling teeth to get my $2 prescriptions.

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Update by ean109
Feb 28, 2018 9:50 am EST

Also other businesses in Macomb know how rude this Walgreens. I called IDHS to find out why I couldn’t get my prescriptions she said “I suggest you don’t go to the Walgreens in town because we have nothing but priblems with them.”

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10:46 pm EST
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Walgreens no corporate responsibility for recycling

I passed the pack of the building and saw that the Durango, CO store has no recycling bin. Instead, I saw that the garbage bin was overflowing with cardboard. It was disgusting and heartbreaking to know that this store isn't doing anything to make an effort to recycle any of the shipping and cardboard boxes. Why isn't there the corporate responsibility for the environment and an effort made to recycle cardboard? How hard is it to contact the City of Durango and request them to put a cardboard recycling bin at the back of the store? Is the company trying to cut costs and not have to pay the recycling fee? Very disappointing? Especially being in a small town in Colorado.

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5:15 pm EST

Walgreens safety hazard

As you enter the register area around 6:00pm (sun begins to set) the Walgreens in floyds Knobs Indiana (Lafayette station) the sun becomes so blinding that it poses a huge risk for patrons as well as employees. The windows require some tinting in order to provide a safe environment while standing in line to make their transactions. This blinding inhibits the ability of Coustumers as well as employees to make these transactions smoothly without being blinded to the possibility of any danger, theft, or miscalculations.

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10:46 am EST

Walgreens pharmacist

On february 18, 201, 342pm I took a prescription to be filled I was interrogated by the pharmacist I do not know her name but there was only 1 pharmacist on this day. I was asked several questions by this pharmacist that was I feel against by rights! I was asked why I was on this medication? How long I have been on this medication? I told her I had surgery. And I had been off and on this medication for approximately 5 years. I thought that was more than enough information but she didn't stop there! Why does my doctor feel I need to be on this medication? I told her I had surgery. She then asked when was my surgery? What was my surgery for? She said "and you're still on this medication?"why didn't he write what the script is for?"I will fill it this time and I think I should contact this doctor"! I left there upset to say the least, judged, interrogated, threatened, embarrassed, emotionally raped! I feel she should have consequences for the way I was treated I am sure I am not the only one she has done this to! She doesn't know me or my health situation which is none of her business her job is to fill prescriptions and answer questions about that medication not to interrogate, or judge me honestly people like that I do not feel should work for the public! I will continue to file this complaint with every place I can. Dianne henderson

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Update by Uncommonheartinpa
Feb 22, 2018 4:58 pm EST

There is a law called the hipa law to protect people it was her job to pull me aside and ask questions! Not in front of other people that was against my rights and a "drug addict"?Who said is was a narcotic? You are just another Judgemental person that thinks they know it all!

Update by Uncommonheartinpa
Feb 22, 2018 4:52 pm EST

No i am Not being a "little dramatic"! That was beyond doing "her job" Wow look Another person who does Not know me that is going to sit on their "High "horse and Judge Me"!? And she has a computer right in front of her that tells her what I am taking and last filled I don't know how it works where you live but in this state the computers are hooked together and who said it was a narcotic?This is why they have the hipa law to protect the patient, now pulling me aside asking personal questions was her job!not in front of 5 other people!

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12:12 pm EST
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Walgreens naturethroid

The pharmacist and technician both told my mother (in person) and myself (over the phone) that the medication I take is no longer being manufactured. They didn't call me to inform me of this, the app showed my meds were ready for pick up. But I guess that's because it's a complete lie. It's true my medication is in short supply, but in no way has it been discontinued. My doctor confirms shortages exist and the producer should get their stock up in the next few months. My doctor has a supply so I can puschase from her office. But the deliberate misinformation from a professional is unacceptable. I no longer trust Walgreens with the great responsibility that dispensing medication is.

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6:08 pm EST
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Walgreens changing prescription order

I take tylenol with codeine, 2 po qhs for restless legs and one or two po q 4-6 hrs prn migrane.
I have taken this for years. I don't need anything stronger, nor will anything less remove the pain, allow me to sleep.
Recently I have injured my back, I am a nurse and lifting people finally blew my lumbar spine. I have an appointment with a pain specialist for a lumbar epidural.
None of this do your pharmacists know.
But... They changed my last rx from my doctor. He wrote for 90. He wrote 2 po qhs and one or two po q 4-6 hrs prn.
I got 60. The sig said one po q 6 hrs prn.
1. Who gave you the right to change a valid prescription order from my doctor?
2. Why was this done and I wasn't advised in advance?
3. Slick way to get two copays huh? My insurance initially denied the second rx for the "remaining 30".
I understand that there is an opiate abuse issue in the u. S.
I understand that everyone needs to pay attention to stop narcotic abuse.
I am not an abuser. This is not a new prescription. It's something I have taken for years. I have hypertension so taking a large amount of nsaids is a problem.
This is not good practice. After 30+ years of using our local walgreens... It stopped today when I read your "good practice act".
I don't know what to say about a desired resolution. It seems that walgreens has made a unilateral decision to label everyone abusers. Regardless of our true medical issues.

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3:12 pm EST
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Walgreens the lead pharmacist catherine at walgreens in marlborough mass, 01752

Where to start... First, when I was filling a prescription for 10 pills of 5 milligram vicodin after having 4 teeth removed, she asked me, what's the matter it's not the good stuff? I could barely speak. I had a mouth full of gauze and blood. That was the second script I had filled in 7 days. I asked what she meant by that? All she did was talk in circles after. Now, on 02-5-18 I had to pay out of pocket because I needed my dr, to have my script pre approved well I did. So I told my dr, to have it pre approved but he called your pharmacy and spoke with catherine and she outright lied to him. Saying that my insurance would not cover the prescription. I spoke with the insurance company myself and they said just have it pre approved. I don't know why you have people like this in your employment. Why this person thinks she is better than anyone is beyond me. But, her condescending attitude and lying to doctors is below the professionalism I have come to expect from walgreens. Needless to say I am no longer conducting business at any of your locations. I will also continue to share my expierience with all of my family and friends. I just thought you should know how your employees are representing walgreens.
Sincerely, erik kopp

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6:49 pm EST
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Walgreens you're unable to keep ladies and little girls save.

I heard on the radio that Walgreens is now allowing "MEN" in the ladies bathrooms. I applaud the sales person and the manager that refused to allow a transvestite who was not in costume, to go into the ladies room. My understanding is this MALE identifies as a woman. So Walgreen, if a 15 year old kid identifies as a 21 year old man, will you sell him liquor? What the blazes is wrong with you? Walgreens you are a sell out.

I will no longer use your services for photos or go into any of your stores.
Shame on you.

ps
It wouldn't matter if the dude was is drag or not.!

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12:18 am EST

Walgreens i'm complaining about the pharmacy.

2/1/2018
I went to the pharmacy to pick up my brothers medication which I rode my bicycle from Colton were I live. The pharmacy decided to enforce the rule that I needed his driver license to get the medication when previous month's when I had the license they never bothered to ask for it and by not asking for it they terminated that policy. She was the pharmacist who let the medicine go and now she wants to play by the rules.

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10:48 pm EST

Walgreens pharmacy

Inept noncaring staff, ridiculous sense of dictatorship, for several months they cant get 7th prescription on the autofill but all others are fine. Every month they fixed it and its still not there at pickup time, so they smirk from behind the glass.
Also no keypad at drivethru, I have to go all the way inside if I use my debit card.
Their service stinks.

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12:33 am EST
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Walgreens pharmacy

Re: Store located at
7200 W. North Ave.
Elmwood Park, IL 60707
Pharmacy Dept.

I have a serious chronic MDD and severe anxiety. I submitted my script at 4pm on Jan-28-18. I received a notification that my prescription is ready for pickup at 5:50pm. I also called at 5:30pm to check the status and was informed it will be ready in 5 min.
I had 10 minutes to get to the store.

I had originally submitted my prescription through the app a day before but upon calling around noon on Jan-28-18 I was informed I had no more refills.

I arrived at the store drive -thru window at exactly 6pm (the pharmacy supposedly closes at 6pm). It might have been 5:59pm. Either way upon ringing the bell NOBODY inside was paying any attention to me. I nocked hard on the window to get their assistance. Finally a young lady associate told me that they are closed . I looked at my watch and it was exactly 6pm. I have a garmin watch which synchronizes time with a gps satellite. Having no other choice I proceeded to drive around the corner to the entrance of the store. I proceeded to the still open pharmacy window. The pharmacist has informed me that they are closed and I had to explain the situation I just encountered with the associate which basically hanged up the phone on me even though it was six and the pharmacy should not have been closed. By this time I was having a serious anxiety attack. I knew I needed my medication and the pharmacist pointed toward the phone and stated that it's 6:02 and threatened me saying that they have cameras recording everything and she will not dispense my medication if I continue persisting. I do not like being treated in such a manner.
More importantly we are talking about a PHARMACY and not a liquer store! Accommodating the customer at the latter would be a top priority- at the former an absolute precedence since the customer is also a patient. It is more than likely that this is a person with some sort of disability or illness.
At least a little care and compassion would be advised.
On that night the staff completely failed.
I was surprised most of all at the complete lack of empathy from the person in charge- the pharmacist. I did not ask for her name since I needed my medication and clearly her threat has shaken me in my vulnerable state. I expected more- much more.

I will be changing pharmacies.

Wiktor Niemczyk
Long-time Walgreens customer

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9:48 am EST

Walgreens pharmacy /customer service

Never had an issue for years. Went to go get my prescription to find out they are back ordered. Asked why I didn't receive text like usual if there was an issue. Pharmacy tech got mouthy I got upset with every right. I have never had issues before their actions were redi ulous and all I wan teed to know was why I was alerted byb text as usual, if there is an issue. Tried to tell the pharmacist my husband had an issue just 2 weeks before concerning my pain meds he told me to leave and never come back. So this is the way they treat their people who have been loyal for years with no issues. If you 1 problem your told to leave. Called customer service have it recorded that is OK if my husband gets up set about something but not me. Was also promised this would be resolve and I would receive a call and still nothing

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6:38 am EST

Walgreens shorted on medication

I filled my loazepam 0.5 mg, 2 bid so the total for the month is 60 pills. I picked it up on 1/20/18 around 10 am in Mayfield, Ky. I did not open the package until later that night. When looking in the bottle it did not look like there were as many as there usually are so I counted them and there were only 30 pills. I messaged an online chat at Walgreens and they advised to contact the store 1/21/18. I called and spoke with John Paul the Pharmacist and he said that he would do a count and call me back. I waited until the afternoon of 1/22/18 and had not received a call back, so I called the store back and got the female pharmacist. She informed me that they had done the recount and their count was correct, they did not owe me 30 pills. I told her John Paul was supposed to do the count the day before and call me right back, but I never heard from him. She stated that he had done the count and they had what they were supposed too. She reiterated 3 times that they did not owe me 30 pills and that she was sorry there was nothing else they could do. I told her that I wanted the video pulled because #1 I work in Law Enforcement and I am married to a Police Officer, we understand that this probably happens a lot with people just trying to get more medication, but I assured her that is not the case here. #2 that someone obviously has the medication that it is not prescribed to and that is also a problem. I requested after this long conversation that the video of the fill time be pulled, she kind of stalled and then stated she would have to call the manager. She called back and advised that they would pull the video and call me back. 10-15 minutes went by and she called and abruptly said as soon as I answered that their count was off and they would fill the pills immediately. Until I stated that I worked in LE and would have a case opened on this if my medication was not located they were so terribly sorry that nothing else could be done. I feel like this should be looked into.

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marcus4ybarra
Hood River, US
Nov 11, 2021 1:46 am EST

2 days ago I went to fill my sons ADHD medication. well he gets only 28 pills and we go to the doctor the day before he is out to get a refill and get a check up. we'll I get home to put all the pills in the pill organizer and we only had 23 pills I went right back to the pharmacy and told them they shorted us 5 pills. they did a recount and called me back to the window to then say they would have to call me back that they have to figure something out cause they are way under on their count and the guy who filled it just left on a shift change. I still have not got a call back and my son absolutely needs his meds everyday or he is very hard to handle and can't even do school cause his attention and energy makes his not able to be in a school setting. when he is on it its a miracle drug that has helped him. I think I will be going back and asking what's going on that we need the rest of the medication our insurance paid for and they shorted. If I have some issues getting it I will then ask for them to please let me speak with a manager to explain what's happen and that I would like the video surveillance of the time it was filled and that I will be contacting my insurance company to tell them that they paid for 28 pills and shorted us 5. my son has to have his appointments set way in advance to get his medication filled cause it's a controlled substance and he can't be shorted 5 days. Very strange how they said they were way short on there count when they should be 5 over. To me it looks like someone is pocketing some medication there. A couple people I notice that work there I was thinking to myself man that person sure acts and looks like they could be on something...

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4:06 pm EST

Walgreens pharmacist theresa

My son picked up my meds @ noon. I counted my partial med which were exact @ 1:30pm. then I counted my pain meds Ocxycotin were exact, but Ocycodone were 5 off. I get 180 & there were only 175 so I double counted it & so did my husband. I called Walgreens on Kk & Oaklahoma in Milwaukee where I get all my meds filled. I talked to Theresa the Pharmacist I told her I was 5 oxcodone short there were only 175 instead of 180. She said she counted them & put me on hold for 5 mins. She came back on & said the computer counted 180 & she manually did 180. I told her that me & my husband double counted them & got 175. It's happened before a couple of times where 2 or 3 were missing but I didn't say anything but 5 that's the third time, that's enough! She said when she dispensed them there was 180. She said I don't know what happened from here to there. I don't appreciate my son being accused of taking them! Also she said we should recount them again like we are stupid! My pain pills were short when my husband picked them up for me too before. It's funny that my non narcotic meds are never short because I do count all my meds. I get 25 prescription meds filled @ that Walgreens! If this happens again I'll take my business elsewhere! Thank you!

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1:06 pm EST
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Walgreens pharmacy

I have been a loyal customer of the Walgreens store on Desert Inn and Fort Apache in Las Vegas Nv. 89117 for over 20 years. I am now going to switch all
of our prescriptions to a CVS. There is a problem with all most every refill I request. This is always out of stock, the last episode was a heart pill for my husband. As usual the store did not have the medicines we were told they would have it the next day.. 3 days later I called and spoke to the pharmacist and she told me it still had not arrived I explained he need she then found enough pills to fill the prescription. The following week we brought in a script for an anti biotic which the pharmacy was out of... I called they next day
they still were out I said he is sick needs his meds.. They then called another Walgreens and sent us there... Today I went to pick a prescription that we have always picked up there and was told it is at the other store.
And my doctor sent it there which is impossible because this is the only store on file with him. I was told to wait and they would fill it right away
I waited and waited and them was told to come back in 10 minutes .
I have tried to be a loyal customer but you make it impossible for me
to continue to use your pharmacy unless you make some major changes.
Betty Kelsall

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2:18 am EST
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Walgreens pharmacy, drug availability and rude staff

The Walgreens located at the corner of Johnson and Main St in Fond du Lac, WI needs a complete overhaul from the front of the store all the way to the back! Prices never ring up per the posted signage, long lines come standard, the pharmacy runs out of auto-refilled meds on a monthly basis and the staff is often underpaid which causes constant turn over in staffing. The rude staff would benefit from customer service training and/or a class about common sense! Our family fills 15+ meds a month. We have finally made the decision to cut the cord by eliminating Walgreens as our pharmacy. The service we have received at the competitor is bar none. There are too many options available so get out there to explore them instead of staying with a company that could care less about anyone or anything other than their bottom line!

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12:42 am EST
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Walgreens medication pharmaceutical change

I went the neighborhood walgreens to pick up my medicine that I have been taking for awhile now due to my chronic pain and illnesses I was unaware the walgreens corp had changed pharmaceutical companys I looked up the meds online to make still I received the right meds once I took them I instantly became ill and the medicine did not help the pain as it should I waited a day before calling the pharmacy thinking she could help me with my problem instead she asked did I eat something that could have made me sick and she proceeded to tell me that walgreens has changed the pharmaceutical company in which they purchase their meds to save the company money I understand counting corners and saving money but it shouldn't be at the expense of the customers so I will be leaving walgreens its not fair that customers have to continue to pay the same copay for their medicine and not receiving the same quality of medicine because walgreens want to save money now I am stuck with medicine that doesn't work and has made me sick walgreens before cutting corners and losing customers maybe you all should make sure you are buying from a legit company and not an overseas bootleg pharmacy its not fair and I'm not happy I have spoken with other customers and found online other customers are having the same problems and they will be leaving walgreens as well

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3:23 pm EST

Walgreens walgreens electric toothbrush

I have purchased 3 Walgreens brand electric tooth brushes over the last couple of month and they have all quit working shortly after the purchase. I tried replacing the batteries but that was not the issue.
I originally bought 2. One quit working and I took it back and traded for the same kind. Then other one quit working so I took it back and traded for a different brand...which works just find. Now the other Walgreens brand has quit.

In the past I have had good luck with Walgreens brand products but I am very dissatisfied with this product and will not be purchasing the Walgreens brand again.

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1:06 pm EST
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Walgreens pharmacy

On Jan 5th I transferred perscriptions to the Walgreens in Forney. One of those prescriptions has not been filled as of Jan 9th. I have called the pharmacy four times, and each time I get the same answer, they don't know. The last time I called I was hung up on. I am out of this medication now. People that incompetent should not be working in a pharmacy. And yes this is a critical medication that I really need.

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8:35 pm EST
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Walgreens pharmacy drive through service at hsv walgreens in arkansas

The drive through at the pharmacy will not allow anyone to page or call for service because the Young girl working keeps taking the phone off the hook, laying it down and walking away to the back. The young colored girl has done this several times before and my disabled mother has to go inside to pick up her medicine. She does this on purpose so she won't be bothered if someone comes to the drive through. It is very rude and disrespectful. I would appreciate it if someone would correct the problem. Also the pharmacy forgets to put all of my prescriptions in almost every single time I come to pick it up and I have to drive back some times several times just to get the whole order. Thanks for all your time.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Walgreens Customer Service. Initial Walgreens complaints should be directed to their team directly. You can find contact details for Walgreens above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.