Walgreens
reviews and complaints

I asked an employee in the pharmacy dept how many ml I should be taking from the liquid bottle based on my prescription and could not tell me. They kept asking each other and no one knew. Finally I had to pitch the bottle and buy my med in soft gel form. They are always out of med, for example, not enough supply for 90days so they send me somewhere else to get a 30 day supply and told to return for my balance of 60day...however, my ins would not allow me for a refill until the last pill of my 30day supply...at times I have to take an add pill so I did not have enough. It is always a struggle with them. I am told my refill is ready for pick up and when I go there, they apologize because the recording gave me an auto response which was not valid. I AM SICK OF THESE PEOPLE, and when I complained to their complaint dept all they did was to apologize and was told that they hoped it was not going to happen again.

Walgreen's Store at 3701 North Kings Highway. Has botched both prescriptions since I moved my Medications there on April. Had email, text,
and when I called the store automated message that prescriptions were ready. On both occasions, they were not ready. I have been trying to login to my online account for 3 days, no luck. Technical Support Chat said it was a company wide problem. My room mate took me both times to pick up my prescriptions both times, and they were not ready. I am legally blind and don't drive. These situations have caused Natalie my room mate a great inconvenience. I am pulling my prescriptions after my Doctor's Appointment on Monday, 24 April. CVS is closer. They are slower, but if they tell you your prescription ready you can count on them, unlike Walgreen's. I did a Google Search on Walgreen's Complaints and my screen filled up immediately . The problem proablly goes back to higher up Greedy Upper Management. Greed is the cause of all Evil. Greed is Money and Money is Greed.

We used Walgreen's service to develop 35 mm film - a service that is provided by the store, but film is developed somewhere else. Today, 4/21/17, we were expecting to pick up pictures - which my daughter needs for an end-of-school project due on 4/27/17.
Well, our film was never sent out to be processed. It was dropped of 4/14/21, with a receipt to pick up 4/21/17.
My husband had called 4/17/17, and spoke with Scott at the Photo area 2x. The 1st time to cancel the order, but called again within 10 minutes to reestablish the order to process the film. Scott said that it was not a problem as the film has not been picked up.
So today, 4/21/17, I spoke with Lydia Montano (manager of Store #6293) re: this error. She initially could not give me any information re: Walgreen 's process for this film.
"I don't know when they pick up" was repeated to me 3-4 times; As expected, I am already irate that my child's pictures not ready - and here I am talking to a manager who didn't know anything. How can a store offer a service with no time frame in mind? Only then did she make a phone call to check the info for me.
Scott stated that 5 min after talking to my husband, fed ex picked up the pictures. Lydia said pictures are picked up Tuesdays and Fridays, info given to her from her phone call. My husband called on a Monday.
Worst customer service! No offer to help was provided my a manager.
We will never use this store ever again!

I'm have been transferring my photo order since the 8th of April. These are my son's graduation invitation, and when I placed my first order it was fine. I picked them up, loved them and decided to order 60 more since I was able to get them half off with your photo promotion. This is where the problem has started. Now all of a sudden the store doesn't have enough card stock ro print our my order so they advised me to contact 1-800-walgreens to transfer my order. Did that, and the other Walgreens said they never received my order, and they were having printer issues. Called back to 1-800 number and they provided me with a promotional code and sent my order to a third Walgreens(you can imagine my frustration). Spoke to a young lady who contacted the Walgreens that my order was getting transfered to a third time to make sure they not received, but could process my order. Then again, I just received a call from a young lady from that Walgreens stating she couldn't get the printer to work. So, yes I do want my invites, on Stockard, with the price that I had and wondering if someone could please help me out. I sick of calling you guys over and over. I will not stop until I find someone in corporate to assist me! Thank you for your time! Denisa Gatewood
[protected]
[protected]@yahoo.com

Jari V. the pharmacist assistant tells customers that he will personally call your clinic or Dr. and figure out your refills or any unique circumstance you may have. LIE he never calls and I caught him in a lie and he refused to accept fault or remedy the situation. I had to stand at the counter and make sure he was making the calls that he says he is doing. The pharmacist on duty, Catherine N. never never never once asked me what was wrong or even how she could help. She only proceeded to yell at me as a customer in front of other customers threatening my private information and that I didn't need to know about Jari's phone conversation with MY Dr.. I asked for apologies and was given none. If we didn't have to go somewhere so close I would rethink ever coming to Walgreens 6390 Brooklyn Blvd Brooklyn Center. If you can go to another pharmacy GO. They obliviously do not care about their customers well being or having any proper customer relations.

I have been a customer at this store and pharmacy for several years. On Sunday, April 2, 2017, I requested a prescription refill by automated phone service. I received a text that it was ready. We went to the drive up window and clearly stated my name. When the pharmacy tech, Gabriella, gave us the prescription, she did not ask for an address. We paid with a charge card and left. On the way home(20 miles from the store) I opened the bag and saw, much to my horror, that I had been given, and had paid for, someone else's prescription. The last name was the same, but the first name and address were totally different. We then turned around and drove back. The pharmacy tech was not in the least concerned or apologetic initially for her error. I was understandingly upset. She then took the bag, got my prescription and then confirmed the address. She very condescendingly asked if I knew what my prescription was. I replied yes, gave her the name of the meds, and asked her if SHE knew what it was. I was not very happy. I gave her my card and she charged me for the prescription. When I asked for something indicating the voided transaction, she said that the first transaction had been voided. She did not give me any proof of this. I checked the bag and did have the correct prescription. After beginning the drive home, I went online and checked my discover card current transactions. It showed both of the charged transactions, but nothing negating the first ine or debiting it on my account. So back we went and I went directly to the pharmacist, Mr. Khang, to complain. He seemed to understand, although his English was hard to understand. He said that they only had the store copy showing the transaction cancelling the initial charge and that something should show up in 24 hours. Because I live 20 miles away, I asked of so e kind of proof of the cancellation of the first transaction, and only after several mi utes of bantering did they finally agree to make me a copy to keep with my records.

I told Mr. Khang, as well as having previously having told the pharmacy tech, that they need to be more careful about the protocol of dispensing medications to avoid errors such as this. Who knows what could have happened if I had inadvertently started taking the wrong prescription? There could definitely be negative consequences to both the customer and the employee regarding potential liability issues. I told the pharmacist that they need to stress to their employees about confirming the correct prescription, person and address.

I tried going online to the www.walgreenslistens.com website to take their survey, entered the correct information from the receipt, and twice was prompted that they could not proceed with the survey, based on the given information, which I had double checked for accuracy each time. I tried calli g the pho e number given, entered the same information, and was given the same prompt twice about not being able to process the survey. I then went to the website and found a number for customer service, which I called. The automated prompt was that all reps are busy and to call back at another time, then it hung up.

This certainly has been a frustrating ordeal, compounded by the problem of not being able to reach a customer service person or leave input. Any help or advice you can offer would be appreciated.

Ingrid Ford
[protected]
kris.[protected]@sbcglobal.net

About 6 months or more ago i. Dropped off an rx, I was there first customer and decided to wait for it, so I sat down in there waiting area which is right across from the pharmacy. A few minutes went by and the pharmacist asked me to please leave, at first I thought that they had ran out of my medications, but he just. Said to me if. I could leave and. Come back. At. That time my car was at the mechanics and I had to take a bus on a really bad raining day. I spoke to a manager and she did not know why he said. That, so she suggested that I wait by their clinic! This is unreal to me. Walgreens has. The rudest pharmacist I have ever. Delt. With.

I have been with Walgreens in North Carolina for 22 years and have never had any problems. Moved to Florida & in 3 months time, they have shorted me pills 2 months in a row. Then they make me wait two or three day sometimes more as they think I'm lying. Every day I go to pick up different prescriptions there's different employees there. They need more help and you wait and wait and wait. We'll be fine another Pharmacy in the near future

Today, 3/22/17 at aproximately 5:32 PM. I have had spinal fusion within the last 21 days, I am able to walk on my on but in extreme pain. I went into the [protected]@ 16415 E. Palisades Blvd. Fountain Hills, AZ [protected]. I was the 2nd customer in line attempting to return something purchased from this store. I stood in line for over 30 minutes (In extreme pain from my surgery) while (Kent) took care of this customer. Once I got to Kent (This is his real name) He then called via his little red button for assistance because there was now 25 people behind me trying to buy something. He also called on the PA system for assistance on Register #2 because of the volume of people. Kent got no additional help while I was waiting. He then asked he what was wrong with the 4 little bags of candy I was trying to return and get a refund. I said nothing is wrong with the candy I just don't like them and want a refund. I had the reciept available. Kent now kept punching the keyboard and doing a number of things for over 10 minutes with very little results. He finally offered me a walgreens gift card for $4.08. Meanwhile My wife waited very patiently for me. When I told her what kept me, we drove home and within 15 minutes she called the store and asked for the manager, and someone named Antoinette came on the phone and when My wife explained the situation to her mentioned (Kent) and she LAUGHED. When my wife asked why she was laughing (Because I was sitting right next to her) she denied it. I am a returning customer that have numerous prescriptions there and this is NOT THE WAY TO TREAT YOUR CUSTOMERS. THIS WALGREENS IS POORLY MANAGED AND STAFFED. i WOULD LIKE TO TRANSFER ALL OF MY MEDICATIONS TO ANOTHER PHARMACY THAT IS 100% BETTER MANAGED AND RUN. KENT NEEDS to be in another position away from customers because he his incalpable of cashiering.

I found a black coarse hair in my bag of mixed nuts and immediately threw it on the ground. I then looked in the bag and saw another thinner black hair. This is completely disgusting and the contamination needs to be investigated asap.
Best by 02/11/2018
11h6 397 07 14:41

Second hair found in bag pictured below on the left side of the pic

Melissa nielsen
909.957.8085
[protected]@gmail.com

I have been buying all our medications at Walgreens Pharmacy for 15+ years. On March 17th approx 5:00 pm I went to the Pharmacy to have my pain medication filled. It was Norco, 2 every 6 hours with 1 800mg IBU for chronic pain. Paul Norwood MD is my physician for 25 years and he is well aware of my condition and is treating me for diabetes among other health conditions.

My complaint starts back 4 months ago with an Asian Pharmacist who had refused to fill my medication properly (TWICE). I took my prescription in on the 13th to be picked up on the 14th as stated on my prescription December 2016. Do to a family emergency I was unable to pick my pain medication up until the 17th. The pharmacist " refused" to fill my medication stating I would have to go to my doctor to change the date for my prescription. A real inconvenience especially since I brought my prescription on time to be filled. I never had a problem before. My doctor has been treating my pain management for years now due to a chronic pain in my abdomen and back. I told the Pharmacist I was not going to be inconvenienced and will fill my medication elsewhere. It was at the drive up. She stood her ground and walked away from the window leaving me there with the prescription in my hand.
I then drove to Costco where they filled my medication with no problem. I explained that the Pharmacist refused to fill my medication for Norco at Walgreens because I was 3 days late picking up my medication for pain. Costco said that was not their policy and that was weird that the Pharmacist did that. If I was a late like that picking up my medication, they would fill it. The last 4 months Costco was filling my medication. I went to Costco Mar 17th 2017 as usual to have my medicine filled but they were out of Norco and wouldn't have any until the following Tuesday and suggested it would be wise to take my prescription elsewhere since I needed it.
I didn't want to drive all over so I took my chances and went back to Walgreens in Fresno on Shaw and Villa where they should knew me.

That same Asian Pharmacist was working there. March 17th the day I was to have my medication filled as stated on my prescription. She AGAIN refused to fill my Norco stating I hadn't had my Norco filled there in so long (4 Months) after having them filled there approx 20 years along with all my and my husbands other medications. She stated she would only fill 180 not 240 because she deemed the amount unsafe! Completely over rid my doctors prescription. I have proper ID and have never abused my medication. I have always taken my pain medication exactly as my doctor stated. Without it I am in bed in extreme pain. I told the clerk waiting on me at the pharmacy what happened last time when I was late 3 days and she refused to fill my medication and that's why I went to COSTCO and he also said that was weird, he had never heard of that. Never the less SHE REFUSED to fill 240 and took it upon herself to change the amount to less then my doctor was giving me. I told him under no circumstances would I let this Pharmacist do that. The ironic thing was that she was willing to change my amount to 180 instead of 240 without me having to go to my doctor for a new prescription. How many customers has this Asian women done this to and actually got away with it?

I ended up driving to Script Med and they were closed, it was after 5:00pm. I drove to Walmart and they were out of Norco and suggested CVS. I drove to CVS on Shaw and Clovis, they were no longer there. Finally I drove to Walgreens on First and Ashlan where they were happy to fill my medication with no problem. I was so upset I was fighting back the tears as I walked in to that Pharmacy all because of this Asian Pharmacist at Shaw and Villa who twice ( gave me trouble ) about my medication. The reason I state Asian is because I do not know her name. She was working March 17th 2017 at 5:00 pm if you need to check who the Pharmacist was working that evening. Its sad that the people that abuse medication like that make it hard on those of us that need it. I feel this Pharmacist is taking her personal feelings out on Walgreens customers not to mention taking it upon herself to change a "Doctors" order, especially not knowing the patient. We spend a lot on medication a month and because of this lady we feel forced to take our business elsewhere where we are treated respectfully and not like a druggie off the street. I'm 60 my husband is 61, we have health problems unfortunately. I want to know what is going to happen to this lady Pharmacist if anything at all so I know where to go further with this. Barbara Oaxaca

RE: RX # [protected]
RX # [protected]

03/17/2017 At the end of my visit to the doctor I was informed my prescriptions would be called before 5pm by Brends. The doctor I visited is Dr. Daniel Robertson, Ocala Neurosurgical center, Ocala, FL [protected].

I called Walgreens pharmacy 6095 SW Hwy 200, phone # [protected]. The person answering stated they had no refills called in from my doctor. I have been going to this location for 5 years and did not recognize the person's voice.
I contacted Ocala Neurosurgical center. Dr. Charles Wood returned my call and while we spoke he reordered the prescriptions by computer, and confirmed your server had received the refill orders.

03/18/2017 I called in the morning to find out when my prescriptions would be ready. The same unfamiliar voice answered stating no prescription orders had been received for me. However, when we explained I was post surgical the person on duty gave us an emergency supply of methocarbamol 750 mg,

03/20/2017 I called the doctor's office at 8:20am and left a message for Brenda who was the person who handles prescriptions. She called me at 11:45am and asked if the pharmacy had filled the prescriptions Dr. Charles Wood ordered for Dr. Robertson. I informed her the pharmacy staff said the prescription requests had not been received.

Brenda said she would call the pharmacy then asked me to call the pharmacy back in 15 minutes and confirm the prescription orders were received and being taken care of. Before 12:15 she called me back and said they were being worked on. The scripts were not ready until 4:15pm.

I do not know if there was a gliche in the system; if the new people handling the pharmacy needed more training, could not keep up. I do know I was in post surgical pain all weekend and cannot wonder who else had problems getting their scripts taken care of.

I honestly do not now what would be a desirable resolution. I am extremely disappointed in the service received this weekend and plan to see if we have another pharmacy on Florida Blue that we can go to.

Mary Tabor-Rhodes
3205 SW 91 Lane
Ocala, FL 34476
[protected]

I have been employed with Walgreens for 12 years and I can't take it anymore. This company has ruined my life. They have no understanding. I was recently out with a fractured ankle and I transfer in from another store because they had me driving around to different stores to work. This store I'm at is not good. I was pulled aside at work because I was late a few times this week because of traffic and me not knowing a thing about Houston I didn't know a back way and I'm not from here. Favoritism. Let it had been someone else they would have said anything. I feel like I'm being called out because some other employee who was late all time. Well news flash I'm not that employee. I feel like I'm being targeted and I don't appreciate it. I'm my own self. On top of all the other troubles I'm having, I don't need this. I will be submitting a corporate complaint. Because I want to be left alone.

Store # 7024 Odessa, TX Sabrina the from cashier on saturday 3/11/2017 at 8:30 pm. She just started in this Company but i think she may need a lot of training because her costumer service is really bad... she looks upset like if she doesn't want to be in there, i was talking to her she was like she didn't care . I asked a question she just said i don't know, she didn't even look the product, and she didn't look for help so i have to look for help my self ... Then i returned to the register to pay, and for some reazon the pinpad was rejecting my card while trying, i figuered out that you need to hold the card that way it doesn't come out.. and when i told her she say yes ... so she knew what was going on all the time and instead of telling me she just remained in silence with that bad actitud, so because i have being working for Walgreens for 5 years i know that, thats not the costumer service the company want us to do . We have to show caring and respect, offer help and show empaty . This girl obviusly doesn't know what means the corner of Happy and Healthy

I would like to register a complaint regarding the constant advertisement about two older females buying an arm load of sunscreen. My objection is the blatant support for public nudity by showing the sign of a "nude beach." It is an offensive advertisement to my value system. I am aware that adults can do whatever they like but I would hate my children being exposed to the idea that nude beaches are an ok and normal consideration for a life style.
While I have found Walgreens to be place to shop periodically for prescription drugs in emergency situations and other such commodities as special events as in Christmas and Halloween I am now seeking to avoid purchasing anything at Walgreens until the adolescent and irresponsible advertising stops. My hope would be that Walgreens would be more sensitive and a provide advertising of a higher quality than it is now engaged in.
Thank you for receiving and giving some consideration to my concerns.

I have experienced several racist encounters with the pharmacy staff at store #10925 sun prairie, wi.! Today (3-5-17) was another example of how they treat minorities! My pre-ordered script was ready hours before I showed up. When I arrived for pick up I watched other non-minority people receive service before I did! Something needs to change asap.

I went to the Walgreens pharmacy at 3312 E 29th street in Bryan, Texas, to get a prescription that needed mixing. To my surprise, the pharmacist intern did the mixing with no gloves on, let along wearing a mask or in a steril environment. Imagine how many kinds of germs she has on her hand via transactions during the day. I don't think she followed the protocol. Or, is what she did the Walgreens' protocol?

I have been going to Walgreen's on 2968 acushnet avenue, New Bedford, Mass. Since it opened.My problem is their is never enough help for prescriptions. The help is great, between the take out, phone ringing and putting up prescriptions their is always a hold up. They may not have the pills and you have to come back. Friday I went in around 4 pm, a line of possibly 10 people. I left since I did not have the time. This is an ongoing problem and should be addressed. Frustrated customer

If Dallas Trent Hoffman and Eleanor Lynn Pitts are employees of yours, you should know that they were involved in an attack on a 72 year old man because of his political beliefs. They probably should have been charged with a hate crime, but were not The event happened in Paris Tn on 2/20/17 they're next court date is 5/2/17 They could possibly be charged with a higher crime than what they have been charged with.

Hello, my name is Keith Davis. Dear Walgreens Corporate Office, It is my unfortunate problem, I must inform you that I, have been a loyal customer of your store for the last 6 years. I have had no issues with quality, easy to select and fair prices. Through this letter, I want to put your attention towards a very unpleasant incident I have faced... I need sleep medication, Ambian, to sleep. The pharmacists is telling me I picked up my prescription, on 2-1-17.
It says in my Dashboard, picked up 2-1-17. I have not picked up nor payed any amount for this 2-1-17 script. Nor did the insurance claim go through. I have medicare D, Cigna. I have not been able to sleep for over 2 weeks. PLEASE HELP, THANK YOU. ...Keith.