Walgreens
reviews and complaints

Hey "Denise S" -
Sure, Walgreen's is a sleazy, underhanded disreputable chain -

But you clearly need a life.

Rite aid is just as bad. This is what you get for not supporting a locally own pharmacy. Enjoy your savings.

They need to fire the associate that spoke to you and about you in that demeaning manner. Cheap labor is what they want, liability is nothing to them. Get em!

After recovering from a hysterectomy I had to wait in the pick up line because this Walgreens had their drop off window closed. Now after waitng 45-50 minutes in line the one tech that was attending customer decided to give the most unproffesional and rude service that I have ever recieved from any Walgreens. When I got to the counter I told her I wanted to get a presciption filled for my son .Her name is Patricia( she wears glasses and a pony tail). she told me she had to see if the drug was in stock and put my pescription down and preceded to start give other people that were in line behind me their presciptions. By the time she was on a second customer behind me, , I interupted her and ask her why would I have to stand the and wait for her to take care on everyone else before she could even tell me if they have ther drug in stock.She became very rude and told me that I should have went to the consulting window and she said it in an insulting way like I didnt know how to read .But I told her the drop off window says come to pick up window not consulting window.Then I asked her why should I have to wait until she gives everyone there presciption before she would even check then she tells me quote "she on the phone"in a smart matter referring to the pharmacist. At this point I was very upset and dissapointed, I had been going this Walgreens for over 16 years. I told her to give my presciption back and I told my daughter to put her school supplies back because I no longer wanted anything else from this store this was on 11/10/09 @ approximatelybetween6 -7:15 pm at night becasue when I got to Walgreens it was about6:20 and there were eight people in line in fron of me. there was also an older gentle man in front of me she had done him the same way . This person had no people skills or professional skills was very rude and incompetent. When customers go to Walgreens they go there to get the best service or so I thought . This location is horrible and it sad that one person can make this store loose its valueble customers. I hope this complaint is also seen by Walgreens Corporate offices because changes need to be made before I even think about going back there.

In the past week we have had very bad experience with the service of some of your stores in the pharmacy area.And the thing is we changed from Walmart one cause it's closer to our house and two it's suppose to have better service.I have a question (why can't you refill a prescription when there is still an hour and a half to close?)My husband was released from the emergency like about 7:30 that night and I took the prescription right away, the store was closeing at 9:00pm and they said I had to go to the one that is open 24 hrs.Can you imagine how hard it was for my husband to have to ride and wait more with pain.I hope you can answer this for us.Thank-you Pat D.

EVERYTIME, Once a month, I have to deal with the ###s that work at the Walgreens Pharmacy and it is not just 1 location. They have implemented a Call Center filled with Rude, Uneducated idiots that hang up on you if they cannot answer your question. It is becoming harder to get directly to the ###s at the physical Pharmacy location.

My Doctor's office has to Fax in AND Call in my prescription refills, regardless of whether I refill with their automated system or with a ### from the call center or pharmacy. They just cannot process a simple request.

What is Walgreens Corporate doing about this problem...people do not pick up meds for fun they pick them up because they need to take them and Walgreens makes this a nightmare every single time.

I have my prescriptions on automatic refills and why is it that when i go to pick up my prescriptions that they are not ready and another thing why when I drop off my prescriptions and let them know that I will be back in 2 days to pick it up they can not find my prescription and when I went to walgreens to pick up my prescriptions they charged me full prise and they were suppose to charge my insurance company. I have alot of prescriptions that need to be refilled and that is why they are on automatic refills because I can not remember them all that is why I did it in the first place. If I continue to have problems I will swich pharmacies, I would really appreciate it if would get this resolved. Thank You Terry Seth

DO NOT let Walgreens tell you "we are short a few pills" They will make you repay your insurance deductible. I had an order for the Polk St. Walgreens. They were short three pills--I ended up flying home before they had the remainer of my prescription Guess what, they wanted me to pay my co-pay again for the remainder three pills. I paid the full co-pay the first time for my particial order.

DO NOT BELIEVE them when they say "oh just go into your local pharmacy when you get home and they'll get you the remaining pills--yes they will but you'll be out another co-pay much less the hassle with driving back to pick up drugs.

Numerous talks with both the manager on Polk St. San Fran. Walgreens and the Lexington MN Walgreens both resulted in the same thing--NO, we will charge you despite it BEING their fault. IF they can't fill completely then go to another pharmacy and you'll save the headache and money.

I have my prescriptions on auto refills to be shipped to me. My refills were due several days ago and have not arrived. The individual store, customer service and the warehouse do not know what happened to my order, except that it was filled over a week ago and my credit card was charged. They have no record of CONTROLLED SUBSTANCES being shipped. They also have no communication between each other and keep giving me the run around with different phone numbers I have to call. They won't do anything to help me and won't let me pick my prescriptions up in the store because their "computers" say it was already filled. I am definitely switching pharmacies after this latest fiasco. They are unprofessional idiots that probably graduated last in their class, it's amazing some of them are actually pharmacists!

Today I went to Walgreens to get my prescription filled and a nice lady said I will be with you in a moment. I said okay and thank you. A few minutes later she took my prescription to fill it. I told her I was going to the restroom but would be back when I thought she was finished. I came back from the restroom and a young lady said. I was just looking for you. I've never met her in my life so I felt that was a weird statement. She proceded to say I need your insurance card. I told her I have a new insurance let me get the card for you. I gave her my card and she said we don't take your insurance. I said excuse me that could not be right. She said you heard me then she said it very slow as if I had a hearing problem. I said I hear you but I'm certain I have insurance and that is the card. She said well we don't take that insurance. I had just left my Doctors office and they took the card I couldn't understand. I then call one of my close friends from my job that I knew had just used our new insurance and she said she had her childrens prescription filled. My friend said we have a card just for prescriptions. Then she told me the name of the card. I found the card in my wallet because our insurance gave us 8 different cards. I pull it out thanked my friend and hung up the call. The young lady said oh you do have the right card. You should have given me that card in the first place. I can not believe this lady did not say Ms. do you get a pharmacy card when they sent you insurance cards, Oh my goodness! I asked for my perscription back and drove to CVS down the street. I walked up to pharmacy all they asked me is for my pharmacy card and my Doctors name. I've been to a different Walgreens and I'm in their system. I've never gone to CVS to the pharmacy and they customer service there was extremely better.

I have been using Walgreens on Camp Bowie Bld. in Fort Worth Texas for more than 10 years and spend an average of $350 per month on presciption drugs at Walgreens. I am now going to switch to a locally owned pharmacy or CVS. The reason is that I wait in line or wait for service on average 20 minutes each visit. This is even the case on Sunday mornings when there is not a single person in line. The reason seems to be the lack of staffing. Most of the staff I have encountered are very nice. The problem is there is one staff person covering the counter and drive through lane. Making matters even worse is that this Walgreens has the double drive through lane. This makes no sense because there is still only one staff person working both lanes and the inside counter. When I was in MBA school we analyzed Walgreens and found that something like 60% of their revenue comes from the Pharmacy. So why would Walgreens dissapoint so many customers that there are multiple sites that appear when "Googling" Walgreens Sucks or Walgreens poor customer service.

Tonight while waiting in the drive through lane again (this time 25 minutes) I vowed to switch pharmacies and tell others about my experience in hopes Walgreens would pay attention to the problem. I love my city and think Walgreens is a poor community citizen to behave in the manner they do.

my daughter was given wrong medication, cannot get manager to respond to my calls

The Walgreen's on McCausland Ave. is horrble. They constantly are unable to refill my medications because they are out of them, they almost never call to let me know that my meds can't be refilled, they have lost a refill, and left my insulin on the counter instead of the fridge. I don't know what the deal is, but something has got to change.

Hahaha...that is the funniest insult I have ever heard. Yes, we can take you very seriously.

Because Walgreens would not fill her Roxies.

I agree with the poster. I stopped using the Walgreens Pharmacy, after so many issues with them. Seems like every-time I went there, there was always an issue over a Prescription. I finally got fed up with the Pharmacist wanting to question me in regards to Prescriptions. They always made me feel like I was some sort of a Criminal, trying to get one over on them. Walgreens Pharmacy is just awful, and I also, will not be returning there.

Cos, was it a controlled substance? If you accept a partial on a control, you lose the refills, so asking for the remainder would be reason to call your doctor. It is the law child.

I just had a pharmacist at Walgreens tell me that I am asking for the rest of my partial fill because I don't have any more pills and wanted to call my doctor when they actually owed me the pills to fill the script and I still had pills to shake in a bottle at them. Walgreens pharmacists are psychic too. But I called me doctor right there in Walgreens and let him tell off the pharmacist.

As far as I am concerned, if you were in the medical field that in any way had anything to do with prescription drugs, you would never have posted this complaint, nor would you be opening yourself up to a lawsuit by badmouthing a pharmacy. But continue. I will wait and read about you on the news.

Poster, when it is your jail sentence and your pharmacist license on the line, you do whatever you want. As long as I am working the pharmacy, the law will be followed no matter how much any patient screams, cusses, acts stupid, etc.

Contact the DEA and let us know what they tell you. The fact is, like it or not, the pharmacist did what federal law requires. Period, moan, whine, complain. It matters not. It IS the pharmacist's legal obligation to notify your doctor of any suspected doctor/pharmacy shopping and or misuse of medication.

Pharmacists follow federal law regardless of how patients feel about it. If you like CVS so much stay with them. You already had a relationship with CVS, and went to a pharmacy with a narcotic that did not know you.

I took a bottle of Eucerin Lotion back to the store I purchased it from (Walgreens Pharmacy located on Perris Blvd in the city of Moreno Valley, Ca.). I didn't have the original receipt with me (couldn't find it) so when I entered the store I immediately told the clerk (Irene, I believe) near the entrance that I was only bringing it back to do an exchange for a different lotion, as this brand was not adequate for my needs. It had not been used. Irene said only the manager could authorize an exchange and so she called him over. His name was Sergio Ramero. He looked closely at the bottle I had brought in and then walked away, without explanation, to see if he could locate the same bottle on the store shelf. Before coming back to me he then went into a back-office with the bottle. When he returned a few minutes later (btw, I had no idea where he went or what he was doing) his attitude was that he couldn't justify giving me an exchange because, according to him, that product had not been sold in his store for the past month. I explained to him that that might be true because I did, in fact, purchase it approximately a month before. We didn't disagree about that, however, he also said that he was not going to do the exchange because he couldn't tell that it was even purchased in "his" store. I asked him to simply scan the UPC code or other bar-coded information on the bottle in order to verify that the product came from "his" store. He said, in no uncertain terms, in fact, angrily, that he wouldn't and that there was no information on the bottle that would indicate it even came from Walgreens. At that point I then offered my credit card that I used for the original purchase in order to try tracking Walgreens system as a way of verifying the purchase and he said again "no", that Walgreens isn't a Target-type operation that can do that. By now I had become frustrated at not only his responses, but his demeanor, his attitude towards me, and his overall lack of customer-oriented skills. He just didn't grasp the concept that I was there, as a customer, (I already had several items I was planning on purchasing before his involvement) whose purchase not only effect Walgreens' financial bottom-line, but that I was indirectly contributing to his own salary and benefits. He finally, and with a great deal of consternation, said he would give me a 'store-credit' for the bottle I was returning, and I then told him that a credit was the same to me as an exchange, which was all I wanted to do in the beginning! He never got it! After I told him that and asked why he was being as belligerent as he was, he then changed his mind about giving me the store-credit and told me to take the bottle to another Walgreens and if I had a problem with him I should come back and tell it to his boss, the store manager. He was clear that he would not, under any circumstances, allow me to do any kind of exchange in "his" store. I emphasis "his" because he was pretty adamant that he was the "boss" and it was "his" store, and that things happened there according to his dictate. So sad! I hope that Walgreens or someone associated with Walgreens, either as part of corporate management, corporate customer service, or any stakeholders in Walgreens doesn't take this complaint lightly. This guy Sergio, is NOT doing the name of the business any good with the attitude he displayed to me today. I am absolutely sure that from what I experienced today, that I am NOT the only Walgreens customer in our area who has had the misfortune of dealing with Sergio and has left the store with nothing less than a bad taste in their mouth because of it. My experience also left me feeling like he thought I was a common criminal trying to scam the store... Too bad that his people-skills are as lacking as they are. As consumers, we come to stores like Walgreens to spend hard-earned money on goods offered and expect at least to be treated like we're appreciated. Today Walgreens didn't treat me like a valued customer...and with a Rite-Aid, A CVS and a Costco and a Sam's Club all within a mile of this particular Walgreens, the choice is pretty easy to NOT return to this Walgreens for anything, especially if it means running into an attitude like the one displayed by Sergio Ramero... Thanks for taking the time to read this...

I have been looking for a job in the medical field, and I was trying to go back to school, and recieve my degree in bachelors for a nursing degree. Also, I was trying to recieve help with finding out about my medical disabilities.

I also have a problem with this type of situation. Store employees, even the pharmacy, If you could read the comment listed I would appreciate it. Thank you for posting that, I thougt I was the only unfortunate sole to have such a misfortunate experience as well. I do not shop at this store any more, and will never buy another item there again. Its ### like in the world, and they don't own it. I would have poured the lotion all over the counter and said ok bye. Clean it up ###, I hate this store and I plan to have someone fired from this store! Good luck.