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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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2:02 pm EST

Walgreens employee complaint store #30

I had my account double charged. One through my debt card and my credit card. The date of the transaction was 12/30/18 in Photo department my debt declined so I used my credit card. Going over bank statements it said that both transactions of $25.98 came out of checking and savings.
I went to store #30 in East Moline, IL to figure out what was going on.
The majority of the staff were helpful and understanding, but one lady I didn't get the name of she had short dark hair, white skin, blue eyes and overweight. I believe she's a manager or a part of accounting had an attitude problem.
From the start she was rude. She went to one of the back rooms to go over the sale records of the date of my transaction and came back to tell me that Walgreens records state that one transaction came out when my bank records and bank app say otherwise.
The manager then proceeded to tell me I will still get my refund, which I was happy about, but as she gave me my overcharged money told me "You got them [Walgreen's] this time!" Inferring that I'm somehow stealing. And "We shouldn't be giving you the money."
This pissed me off. I've been shopping at Walgreen's for years. I get my necessities, medications and so on from this company but having an employee act like that is unprofessional and ridiculous.

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6:02 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens no one picking up phone in pharmacy

I live in Bamberg SC and we used to have a Rite Aid. The Pharmacy was very people friendly and always very helpful. We have just recently had Walgreens buy out the Rite Aid store. Since that has happened you can never ever reach the pharmacy or get a person on the phone. The people have not changed at the pharmacy, they are always apologizing for the phone system which leads me to believe that Walgreens is the issue and not the people in the pharmacy. What would happen if someone tried to call to help in regard to a toddler and possible poisoning. Well you can forget calling Walgreens, call CVS at least you get a person. I will hate to switch but I need to be able to talk to a person. My medical needs are very important to me and so are my families needs. WALGREEN you need to fix this situation immediately.

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10:47 am EST

Walgreens pharmacy, phone, wait time for prescription. possible drug use by employees.

Can never reach anyone on the pharmacy on the phone, get put on hold for over an hour many times and no one ever picks up (ever)! You need to drug test your employees. 4 1/2 hours or being asked to come back the next day, is unacceptable! Ps I never got a call back after the first complaint I made to your department as I was told I would? 1/2/2019 - 1/7/2019 store address : 12784 tamiami trail, naples fl. 34113. #239-530-1356 try calling the pharmacy, lol (good luck)!

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Watevvvs
, US
Jun 03, 2019 11:41 am EDT

The pharmacy is busy. You are not priority. People in front of you are. For you to accuse them of drug use is disgusting, you should be ashamed of yourself

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M
7:20 pm EST

Walgreens your rewards card

I used to spend a lot money at Walgreen. I even lost reward money I The past.
I recently returned back to Walgreens and noticed that everytime I use my card it says I have a $1.00. Like today I spent $69.00 and have $1.00 reward. Last week bought some goodies again $1.00 reward. I understand that everything isn't eligible for rewards, but come on. So I decide to use my $1.00 reward today to see if it happens again. Again $1.00 reward from so much money I spend. I used to have $10... $20... and never used it because I was working towards $50... but I can't get past $1.00 now. I looked forward to my rewards but I'm ready to go to CVS again you get a lot of rewards, get $10-$20 dollars coupons in mail. Get weekly $2.00 etc on my card through their emails. Everytime I shop there I save a lot. What's going on with Walgreens? I'm disappointed.

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6:51 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Walgreens flu shot administered

I took my daughter today for a flu shot at the Walgreens pharmacy on Central Ave in jersey city. It was around 3pm today January 5th 2019 and the pharmacist administer the flu shot like my daughter was not human. The pharmacist drove the needle way into her muscle, I have never seen anyone done this before more than three quarters of the needle was driven into my daughters arm. It was painful and it is still painful to her after many hours. This pharmacist is a beast and he should not be taking care of humans. Please address this issue as this is cruelty. My phone number is+[protected]

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5:42 pm EST

Walgreens pharmacy

I really enjoy going to your store to get medications that I really need and to be told for one reason or the other that they are not ready, we dont have them in stock or we do have them and after waiting for over a hour in line that i can come back tomorrow to pick them up. Walgreens as a whole has to be one of the worst run corporations in this country. But as long as Walgreens is making their millions off of the goverment who cares about the customer off the street surely you people do not.

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bigin
, US
Jan 07, 2019 10:49 am EST

Can never reach anyone on the pharmacy on the phone, get put on hold for over an hour many times and no one ever picks up (EVER)! You need to drug test your employees. 4 1/2 hours or being asked to come back the next day, is unacceptable! ps I never got a call back after the first complaint I made to your department as I was told I would? 1/2/2019 - 1/7/2019 store address : 12784 tamiami trail, naples fl. 34113. #[protected] Try calling the pharmacy, lol (GOOD LUCK)!

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E
10:10 pm EST

Walgreens pharmacy

This pharmacy has to be the worst in the nation. They put you on hold for an hour, or they just hang up. Today I called six times, and gave up. When I went to this store. They had an attitude, and were rude. Alot of frustrated customers waiting in line. All the reviews on line were terrible, not one good review. Something must be done. You need to replace the whole staff. Your reputation is only going to get worse.

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Update by Ed F713
Dec 31, 2018 10:13 pm EST

Ed F713
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Walgreens in Skokie at 3945 W Dempster Skokie Illinois / Pharmacy
1
3945 W Dempster AveSkokie, IL, United States
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This pharmacy has to be the worst in the nation. They put you on hold for an hour, or they just hang up. Today I called six times, and gave up. When I went to this store. They had an attitude, and were rude. Alot of frustrated customers waiting in line. All the reviews on line were terrible, not one good review. Something must be done. You need to replace the whole staff. Your reputation is only going to get worse.

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1:56 pm EST

Walgreens Pharmacy

Been a customer for app 20 years. Ever since Rite Aide closed (across the street) the Pharmacy service has been awful! If you send in prescriptions on line, receive a confirmation to pick it up 2 or 3 hours later, it is never ready. You still have to wait 20 to 30 minutes when you go in 3 hours later! The car line is always backed up.

I go to Dr every 6 months and he renews (by computer) my 90 day prescriptions for 2 refills. The last time was 3 months ago. When I tried to get a refill the pharmacist said the Dr had sent the prescriptions to the north side store by mistake. I waited while they processed my refill. They assured me that they had transferred my prescriptions so that they would be at their store next time. Soooooo I sent in refill request by computer this am at 10 am requesting pickup time of noon and received a confirmation by exmail (which showed pickup location as the Hwy 85 south store). At 2 pm there were 4cars in line so I parked and went inside. There were 2 people in line plus 3 people in chairs waiting. When it was my turn 1-said they had no refill order 2-said I needed new prescriptions 3-I explained about last time and they found the prescriptions on file at the other store 4-after waiting another 20 minutes I got my refill 5-I asked if they had transferred the prescriptions to the right store so I would not have this problem next time. Her response was SEND them to the correct store! Unacceptable rude customer service!

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1:35 am EST

Walgreens libre freestyle meter script [protected]

My Dr. changed my Libre freestyle to the 14 day version. A month later, when I went to pick it up, they substituted the 10 day sensor without telling me. They are not compatible. I called when i got home and said they would switch them. 48 hours later, i went to the store to switch the product and the pharmacist told me that the new script was only good for 1 time so they filled the prescription from the old script. And they would not give me my money back because there was an old prescription on file that they could bill it against. I asked if I could buy the old reader but it was not in stock.

So now I have no way to monitor my sugars likely until January 2 when my Dr office opens. I have an ongoing issue with hypoglycemia so this is a problem. In my opinion, Walgreens arbitrarily made a treatment decision that has jeopardized my health.

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8:04 pm EST

Walgreens unethical behaviour

At Approx. 8pm on December 28 2018
I witnessed two of your employees a cashier and a lead on duty mistreat a customer who was trying to change a gift she received. The cashier became Irate and was very rude to her when the guy who said he was the lead came he was worse berating the customer like a child and telling her loudly to speak to him while cashier was behind him back talking to the lady. They belittled this lady and talked badly about her when she left the store to include comments of her race and size this is very bad for Walgreens whos reputation for customer service has declined as per friends and relatives now I see why. I hope the lady reports them and Walgreens apologizes. As for me I will stay away from this store.

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t#t#s
, US
Dec 28, 2018 8:57 pm EST

I agree, Walgreens is an unethical place. I had some coupons for prescriptions at their pharmacy, I asked if they accept these before having them filled. They said sure. When I went back to pay, I was told no they can't take my coupon, it's full price, etc... The manager was rude, the pharmacist was rude, they were even threatening. They did not want to give back my written prescriptions so I could go somewhere else, and if it wasn't for some other customers who heard all this and started asking questions, they would have assaulted me, I am sure . So, they finally gave back the paper prescriptions, actually threw them at me onto the floor. That is Walgreens.

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4:53 am EST

Walgreens customer service

I went to Walgreens around 3:15 a.m. located at 1329 University Boulevard East Takoma Park, MD to see what was on said. I am going up and down the aisle handling products and checking prices. I really did not see anything I wanted. I eventually bought a small bottle of orange juice for $1.79. I got my receipt from the young male cashier. I left the store and threw my receipt in the trash. Lo and behold the security guard comes out of the store and looks in the trash can. I told him that just because I live in Prince George's Md that does not meant that I steal. I asked him his name. I also told him that he needed to go back into the store. He took a shopping cart into the store with him. I went to my car and wrote down notes about what happened. I went into to store and asked a young lady who was stocking items if she was the manager. She answered in the affirmative. I asked her what was her name. She told me. I asked her who was above her she told me she could not answer that. I told her what happened to me was the second time. I also told her I was going to corporate. By the way, I am black. The casher was black. The security guard was African. The manager of the store appeared to be of Ethiopian descent.

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7:49 am EST

Walgreens alcohol and cigarettes

Hi. Christmas Eve I went to Walgreens to purchase some alcohol and cigarettes for a party we were having that night. They had to see me ID for both items. Now I'm 71 years old and my license has expired due to the fact I can't drive anymore. (I got a ride from my granddaughter) I was told I couldn't purchase both items. Since when did the age to purchases alcohol go from 21 to 71. I was livid! I have been going to Walgreens for 50 years and never had a problem until now. I have a hard time getting rides from people so this was a huge dilemma.

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Update by minus
Dec 30, 2018 4:23 pm EST

The other day I went to Walgreens to buy liquor (and cigarettes for a friend) for a christmas Eve Party. I had to show my ID. Now I am 71 years old. They've never asked before. I had to leave without the things since I don't drive anymore. When did the legal age for buying liquor go from 21 to 71. Now I have been going to Walgreens for years and never had a problem .

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9:50 pm EST

Walgreens service complaint - pharmacist, buda texas

The treatment I have received at Walgreens the past 3 months has to be libelous, but I am too anxious to deal with this pharmacy anymore. It began 3 months ago by different pharmacists and techs telling me different things depending on the day and time I call. Remember, I suffer from severe anxiety due both parents unexpected deaths, divorce, and empty nest, not to mention, starting a new teaching job where I have to remain cool. I do take controlled substances and have for 30 years for anxiety. Unfortunately my trusted doctor that I had for 30 years retired, and the regulations have gotten way too out of hand and the pharmacist has ALL the power, over doctors, insurance, EVERYONE. I knew I was traveling for the holidays. My doctor's office called to have prescriptions released a little earlier than I liked, but I just thought they wanted me to have a peaceful holiday and felt relaxed. Let me make this clear - the pharmacist will LIE if it's more convenient for her to do so. I call to get reassurance regarding my doctor's communication. The pharmacist claimed they had never called (lie). I called her on it, and spoke with a different pharmacist the next day. They were on board with releasing everything pursuant to doctor's orders for my trip. Perfect! No. I called about 5 days later to check again (I'm anxious, about to go out of town, and don't trust Walgreens at all). Well, the next pharmacist on duty said absolutely no to releasing anything before I leave and if I was told something else it wasn't her problem. She hung up on me. Anxiety escalating - I called doctor who said his hands were tied because the almighty pharmacist, who knows nothing about my triggers, life circumstances, nothing. Trigger- being told multiple different things by professionals who I think are there to help and that I can depend on with their word. Call a few days later after talking to another Walgreens pharmacy, and was then assured they would refill a little early but not as early as the doctor order. Okay. Called a couple days before Christmas and leaving town, still everything was fine. I told expressed that I felt very nervous I would call again, and this one pharmacists refuses to do what others have promised. I asked if I could have it in writing when I travelled to Houston. The pharmacists, said it would not be necessary, it was all set up, she would be working and she left notes all over so anyone working would know. I expressed how upset with anxiety I could get if another pharmacist pulled the rug out. Guess what? They did. They said there were no notes, would not work with my panick, I started crying out frustration, and my 24 year old daughter asked them what we could do. They said go to the emergency room. At Christmas, in another city. Then the pharmacist hung up on me. Does anyone know how degrading and completely helpless a pharmacist can make you feel who has zero empathy, and may be destroying someones health, hurting their family etc.

Why can pharmacists lie? Why can they toy with a fragile anxious mind? Are they libel for the pain and unnecessary time spent making phone calls back to my doctor, crying to family, having no way to get help, because guess what - you sound crazier. You are frustrated at being told multiple things, talked to as YOU are the one not telling the truth, and there's nothing you can do but curl up in a ball and pray. What are patient rights? Class Action suit agains the arrogant pharmacists who hold your health in thier hands who do not know you and can lie and say anything they like to cover their butt?

Help!

Just want the Truth!

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8:24 am EST

Walgreens as an employee

The Store been open for about 4 years. The manager Scott wants employees to start taking turns doing the 5 minute meetings but takes longer. Basically it compares sales from last year from each department. Also he goes over any other store information that they want us to know. I believe meetings are a managers job to talk about sales and any other store issues with their employees. Scott Wolf said himself that the daily meetings aren't mandatory but he likes to do them. It may sound like I'm overreacting but my opinion is us as employees don't get paid to do the managers job. Our job title is CSA and doesn't require us to conduct meetings. We all know that managers don't really do much but now just getting lazier. Unfair and we shouldn't be put on the spot to conduct meetings for our co workers. Please get this issue resolved. Would like to remain anonymous. Thank you

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Update by Paradojustun
Dec 19, 2018 8:26 am EST

This is store #12271

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7:38 pm EST

Walgreens staff

On Mon. Dec. 10 I was in line at a Norwalk, CT Walgreen's, a place where I've had overwhelmingly positive experiences. When I got to the cashier, she sneezed practically in my face! No apology, either! So disgusting! I spoke up in a sharp tone, telling her how I felt about what she did, and she mumbled something or other sotto voce. I felt totally disrespected! Luckily I didn't catch any germs this time. I contacted cs center, and the apathy was so obvious! Profits before people!

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Arlene Gibson
, US
Dec 23, 2018 5:59 pm EST

I'm under the impression everyone at Walgreens pharmacy in Clackama hates their jobs and customers. I have been going to this Walgreens ever since it opened at this location. I am never greeted with a smile and they are very good at ignoring me. The last time I was in there the gentleman waiting on me left in the middle of my transaction to help someone at the front of the store without telling me that's what he was doing and left me waiting for him to return for appx. 5 /7 minutes. He never apologized when he returned either. I have actually gotten to the point where I absolutely hate going to pick up my percriptions. They need some serious help with customer service.

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ArIene Gibson
, US
Dec 23, 2018 10:05 pm EST
Replying to comment of

This is the only place I can go. I was banned from other stores in my area. One for shoplifting and another or causing a scene as they say. Yeah the man went to help a customer was was injured and fell in a puddle of water and broke her arm, but that is her problem. Hope he dies. the rude gentleman and the lady he helped.

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4:42 am EST

Walgreens employee

On 12/16/18 around 0130hrs I went in the walgreens in hueytown al to use the atm machine but unfortunately the machine was down. I went to the register to purchase a piece of candy so I can get some cash back. I ask the cashier what was the limit for cash back and she said $20.00 but unfortunately she already scan the candy. I told her to go ahead an void the candy who ever the cashier was nkayla gave me a crazy looked and roll her eyes. I stop n said that look was uncalled for to be disrespected for a piece of candy n she stated now i've to get someone over here to void this stuff n still with and attitude mind you I was the only one in line. I asked where is the manager and she pointed by the photo dep and said james this customer wants to speak with you and james looked at my direction and said she have to come over here moreover my saying this customer was an insult. I had to walked away because I saw myself getting angry. I gave myself a few minute n came back to the store n he tried everything not to help, james never address the issue nor acknowledge my concerns and his respond was call the 800 number. The way I was treated today was very disrespectful from the cashier on down to the manager.

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8:13 am EST

Walgreens pharmacy

Came to pharmacy hwy85 riverdale ga. To pick up inhalers more than 5 times never have prescription ready or almost amways out after they call me come pick it up. One time they called was less than 2 minutes away still didnt have it . sitting here in drive thru right now for over 30min. Waitng now for my inhaler I was supposed to got over a month ago the service here is below 0.pls contact me

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dumfoundedstupid
, US
Dec 18, 2018 9:36 am EST

Thanks for your Christmas Gift It not too often you can loose hundreds of dollars at the pharmacy Walgreens put my
prescription on my auto pay not telling me the cost of $380.00 because I was in the donut hole of my Medicare drug program, with three weeks tell the end of the year when it would start anew, filled a 90 day prescription of insulin after driving away my wife looked at the charge and called Walgreens to bring back to the store. NO NO YOU CAN NOT BRING IT BACK WE ALLREDY CHARGED TO YOUR CC WE HAVE ON FILE. "TUFF LUCK SUCKER CHECK THE COST BEFOR YOU DRIVE AWAY " AND KNOW IF YOUR IN THE DONUT HOLE." NOT ARE JOB TO TELL YOU"

YOU ALL HAVE A MERRY CHRISTMAS/ COUSTMER CHUMP WE GOT YOUR $$$$$$$$

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7:13 pm EST

Walgreens rude & demeaning treatment by dale, pharmacist in seymour, in location

To Whom It May Concern,
I recently took over as P.O.A. for my Mother. After the death of my beloved Father, she entered a severe depression & was a mess! She'd had her medication stolen, amongst just being generally scatter-brained & losing them. This same medication was also switched from a smaller dosed medication in the same controlled group. All these factors equaled a complete mess for her prescription history! She would always get upset when picking up her meds at the pharmacy (a Non-Walgreens) location & has been known to be quite rude to them. After getting her some help for her depression, her Dr. & I came up with the solution of me keeping her pills (as I'm her P.O.A.) & dispersing them to her by the day, to help her stay on track. This strategy worked well, though by that point, she wanted to switch pharmacies. After that same pharmacy misfilled her medication & had me also bewildered, I agreed with Mom that we should maybe switch. To be fair, my knowledge on this type of controlled medication was quite limited & I'm still learning. I went to the Columbus, IN National Rd location to transfer her script, as we were in town car shopping. The Pharmacist there told me he couldn't fill it yet, as we were a day too early. He was professional & helpful, pointing out the 2 varying dates on the bottle I had. I had looked at the wrong date. I thanked him & went to the Seymour, IN location the next day. I am from Seymour & it was my closest location. After waiting till around 10:06 (Pharmacy is supposed to open at 10, the female Pharmacy tech was also waiting on him), the Pharmacist strolled in finally, looking unhappy to see he had me waiting, as well as an elderly gentleman customer. He slammed the pharmacy door & didn't say a word to any of us. The windows were opened & the Pharmacy Tech greeted me nicely & took my info. I shopped for a bit while waiting, then sat down in the waiting area. The elderly customer had gone by now, but a new one was walking up just as the Pharmacist, Dale, called my Mom's name. Without further ado, he proceeded to make what seemed to be a public announcement, loudly stating he could not fill it. When I asked WHEN he could (thinking my date confusion had me still confused), he said "Never. This prescription has suspicious activity & you've attempted a transfer too many times. I will never fill this". When I attempted to explain that I'd gotten confused on the dates & just recently began filling them as my Mom's P.O.A., he made it clear that he wasn't listening & did everything but scream "you're a worthless, lying pill head" at me! I am a respectfully employed customer with an absolute clean record & this man managed to leave me feeling like dirt on his shoe! I've honestly never been treated that badly in my life! The utter embarrassment of his demeaning "public announcement" left me near tears & shaking in anger! I understand that there are people who DO lie & try to fraudulently fill prescriptions. I'm sure it's awful to deal with, but in all honesty, his treatment was unacceptable & unnecessary. He could've at least pulled me to the side or even let me explain what all I'd been through! If he left me feeling that badly, I can only imagine how many others he's done the same to! I immediately called my Mom's Dr. & we worked out a solution, but I will be certain to voice my concerns about Dale's unprofessional behavior to anyone I come in contact with, socially or in my field of work.

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3:40 pm EST

Walgreens pharmacy staff

My physician submitted a rx for Tylenol w codeine #3 for #60. Received text message that there was a delay. I called to find out what the issue is. The gal, just states that its "not covered" and the full price $32.00. I asked her if she ran it thru the insurance and she said she does not have copy of my card. I was just there the week prior for my normal month meds. Well I call my insurance to find out that my MD office has to submit prior auth due to the amount of meds for the month. The pharmacy rep from my insurance asked If I know what the rejection code or what did the pharmacy state? Im just appalled the ignorance of your Walgreens staff. To date, my RX has not been processed and going to get a copy and go to another pharmacy. I done with your company.

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12:29 pm EST

Walgreens walgreens phone card plus

I use to buy pennytalk phone card for $10 dollars and allowed me to talk for the whole week and gave me 490 minutes and now I can't find the phone card anymore Walgreens took off all those cards ! Now Im buying this Walgreens phone plus card for$10 dollars and only allowed me to talk for 36 minutes! It's crazy! I will not buy this phone card anymore! This make people to buy more of this cards and expend more money for less minutes!

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Contact Walgreens customer service

Phone number

1800 925 4733

Website

www.walgreens.com

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Use this comments board to leave complaints and reviews about Walgreens. Discuss the issues you have had with Walgreens and work with their customer service team to find a resolution.