Walgreens reviews and complaints 1
View all 1819 complaintsWalgreens - pharmacy 1800 n missouri street, west memphis arkansas
In October I changed my pharmacy from Kroger's to Fred's on advice of my Medicare Part D. Fred's filled on order (8) prescriptions before Walgreens closed the store. I went to have my next months prescription filled (November) at Walgreens in West Memphis and they did not have all my prescription and the cost was doubled for 5 of 8. I told them I did not want them filled there anymore. It was kayos in the Pharmacy. I contacted another Pharmacy and they told me to contact Walgreens and have them turn my medications back in so my insurance would pay at another Pharmacy. I called Walgreens Pharmacy 3 times, the first two times I held for 23 minutes before someone picked up and them hung up the phone. The third time I got through and had them turn them back in. The Pharmacist told me to have the other pharmacy to call them and they would transfer information to them. The other pharmacy tried to contact them for three days and finally gave up due to long waits and being hung up on. I had 8 refills left. I had to contact my doctor to get another set of prescriptions to the other pharmacy. Now I only have two refills.
When I spoke to the pharmacist at Walgreens the one time I got through, I asked here about all the problems there (Kayos) and she just said tell me about it. That place need. I will never use Walgreens Pharmacy.
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Just wanted to refill my prescription and was on hold for 17 minutes 49 seconds that should be unacceptable to Walgreens corporate office but as long as the Money keeps coming in They could care less I need to find a better Pharmacy