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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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Newest Walgreens reviews & complaints

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F
2:41 pm EDT
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Walgreens unethical behaviour

I went in to the Walgreens on 913 N. Market Street in Waterloo, Illinois with my daughter. I went to the consultation area back in the pharmacy. The Pharmacist asked if I needed help and I began to explain my situation that I had with my 5 year old daughter. He looked me right in the face and in front of everyone standing there stated " I think she has an infectious disease" and then laughed. He was rude and a very BAD reflection for Walgreens. If I ever have any questions or issues, Walgreens will be the last place I'd turn to, your employees are suppose to be a reflection of your company.

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2:36 pm EDT

Walgreens prescription medicine

Recently, I went to Walgreen located at Pinole, California. They, without my consent, or request asked doctor as "Customers requested 90 tablets" while my doctor initially prescribed 30 tabs. When I told them why did they give me 90 tabs instead of 30 tabs, they blamed my doctor but on my next visit, my doctor showed me the truth as they had lied me by asking more approval from my physician.

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10:17 am EDT

Walgreens return of recalled medications

I recently purchased Valsartan tablets at the local Walgreens store (on Campbell Station Road in Knoxville, TN) based on my primary care doctor's prescription. We subsequently learned (not from Walgreens) that these tablets were recalled by the FDA and obtained a replacement (alternative drug) prescription from my primary care doctor, which we filled at Express Scripps. I attempted to return the Valsartan to the Walgreens store where they were purchased (rather than dispose of them myself because of concerns associated with inappropriate disposal) and was told by the store employees that they did not take returns of recalled medicine at that location. They insisted that I had to take the pills to another Walgreens store several miles distant to dispose of them. Thus they put the burden on me to transport these pills to the other location and/or dispose of them in an improper and possibly environmentally unsound manner. This seems to me to be a clear case of misplaced administrative avoidance of responsibility. Thus I am very disappointed in Walgreen's attitude toward accepting responsibility for such a socially important issue, and I will go out of my way in the future to avoid doing business with them.

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7:35 pm EDT

Walgreens pharm. dept and employees working in pharmacy on 8/14/2018

I dropped a script off at 8:30am, its a comp case, still at 7:30pm script wasn't filled and was told system went down due to a storm, the storm didn't hit until 3-4pm. I then stated that's no excuse I dropped it off at 8:30am. I ten was told by both rude workers that there was nothing they can do there were other scripts to be done before me … really I was in there at 8:30am...The workers in that dept are incompitant. I was also given info that had nothing to do with me ( bin # etc) ( I was also told the script was no good...I stated haw is that since I got it the day before by my Dr at 2pm) they had No answer..This was the 3rd time I had a script filled out on July 6th I had the same script by my Dr and it was filled in 15 min...after going back and forth with the workers I took my scripts back( they had them almost 12 hrs). I went to Walmart they tried to put the info they gave me in the system and it had nothing to do with my comp. Unable to help me I took my scripts back from them too. I called the Walgreens on E Main Street and I explained the situation...I was told to come to them in the morning and they would take care of it for me...Today 8/15/2018 I went to them at 8:15 am and the info given to me from the other one wasn't even in the system under my name.. I had my script in 20 mins...… I will no longer go to the N Main Street location due to the rude and incompitant workers in that dept...I have been there for at least 20 yrs now they lost a loyal customer...also, even though I got quick and fast polite service from the E Main Street walgreens I am unsure if I will continue to shop your company. Needless to say I was very upset.

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6:09 pm EDT

Walgreens pharmacy

I tried to fill a prescription, given by a hospital, and was told they did have the medication in stock, however they REFUSED to fill it because the hospital was located in another city. This hospital was literally only 20 mins away! This is absolutely ridiculous And totally unnecessary! I had already tried several pharmacies that did not have the script in stock. When you are discharged from the hospital and in pain the very last thing you want to do is travel all over the place to try to fill a script only to be told NO by the only pharmacy around that happens to have it! I am highly upset and extremely disappointed in Walgreens! I have used Walgreens pharmacy for many, many years but this will be the last time I try to fill anything there!

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2:48 pm EDT
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Walgreens employees

I visited the store on south broadway and the employees there was really rude i was waiting on my pictures to be printed out i understand that u have to wait but i sat there for 25 mins and they continued to walk past me they kept looking at me whispering and drinking their drinks laughing came from behind the counter ringing each other up talking about their sister stealing liquor from them but no one came to assist me then i stormed out pissed off and called in there to speak with a supervisor they were changing their voices basically playing games then left me on hold and i still dont have my pictures those pictures were for my grandmother's obituary it was just a horrible experience

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11:56 am EDT
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Walgreens lack of pharmacy

I shop at 15301 E Mississippi Ave, Aurora, Colorado. For an hour today I tried to get customer service or pharmacy. First your recording cuts out and does not let caller give a response. After about 30 minutes of that I finally got to choose the pharmacy but was on hold another 30 minutes. I hung up, called again and talked to the store manager. His answer for your phone system "That sometimes happens." I told him when the pharmacy doesn't answer it could lead to someone taking an overdose by mistake and that they should not be in business if they cannot provide all the services. Glad I have my prescriptions for three months before I need refills. He did transfer me back to the recording where we are supposed to make a choice, which cut out again. I was able to get to the push button choice and remained on hold another 30 minutes. Plan to do all my business at King Soopers from now on.

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R
9:22 am EDT

Walgreens mattematic mechanical eyeliner and infallible longwear eye pencil

I bought both of these at my local Walgreens and both are terrible. First, you must put so much pressure on the eyelid with the eyeliner or the pencil to get any color at all that it causes great pain to the eyelid, second, when you exert pressure the tip breaks off and there is less than 1/4 inch of pencil in each product. These are among the worst L'Oreal products I've purchased. I do not have the receipt any more so I hope you will refund the cost of these products. Thank you.

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9:20 am EDT

Walgreens manager fatuma/rude customers service

I Angela Klocke was at the store #12271 on 8-6-18 between 120am-130am. I asked the cashier if I had left my ID. She said she would ask the manager. Manager was in the middle of helping a customer so I patiently wait till she's done. She (manager) than rudely says what do I need. I tell her if I had left my ID. She rudely rolling her eyes says NO. I than try to tell her about how I was in the store earlier and my card wasn't working and the cashier had called manager and she (manager)was able to get my card to work and at that time had asked for my ID. Manager rudely interrupted me before I could finish explaining, cuts me off. She says rudely with an attitude an raises her voice saying LIKE I SAID I DON'T HAVE YOUR ID BECAUSE I HELPED YOU EARLIER. First of all she didn't even fully listen to what I had to say because she interrupted me as I was talking. Didn't even try to help me and was very very rude and has a bad attitude. Very poor customer service as a manager. Won't be visiting this store again

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J
8:08 am EDT

Walgreens 1. colorstay exactify liquid liner mermaid blue 2. 2 in 1 angled kajal #103

both of these products were painful and did not work at all. The Exactify with roller was EXTREMELY painful on the eyelid nor did it produce any line .

The Colorstay angled kajal made a line on my arm but did not make a line on my eyelid unless I pressed so hard the pain was intense.

I did not keep the receipt from my local Walgreens so I am asking you to provide a refund for these expensive and useless products. I have been using Revlon makleup for 60 years and have never had such problems.

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5:12 pm EDT

Walgreens customer service

On 7/30/18 I went into Walgreens to purchase vitamins and they were buy one get one free. They had 3 of the ones I wanted and said they would have more on 8/4/18. A rain check was written out stating that I'm owed a free vitamin and to bring the rain check back to obtain my free item (because that's what the manager on duty instructed Seth to do). When I brought the rain check that was given to me back, I was given the hardest time ever with the worst customer service experience possible. As a long time customer of Walgreens, I have never been provided with the unprofessional, unpleasant, and lack of appreciation service that I received today, from a shift supervisor at that. The push back and attitude that was given to me was completely inappropriate and as a whole leads me to questioning why I spend my hard earned money with Walgreens when there's a CVS on almost every corner. The shift supervisor name was Rachel and the cashier who called Rachel over to assist him name was Nigeal. Nigeal attempted to complete the transaction himself but, he didn't knw how to which is why he called Rachel over and that's when the situation escalated. I am requesting that someone in management reaches out to you in regards to this situation at [protected], my name isAllisa Johnson. Thank you!

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1:30 pm EDT
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Walgreens manager

I'm a regular customer at the location on the corner of Sahara and Las Vegas blvd across from the SLS casino in Las Vegas, NV. I've been going there sine store opened about 4 yrs ago. It's not in the best location of town. As my work shift had changed I started going into the store overnight/early morning about a year ago few times a week I visit the store. My complaint is about the female manager Fatuma. She has very poor customer service as l noticed she always yelling at customers and kicking them out. By yelling I mean across the store or in there face saying get out you can't come in. She won't let anyone in the store that looks homeless and if they do come in she follows them around the store. How do you even judge someone and know they are homeless? Some even say I have money and I'm going to buy but she still yells at them to get out. Another thing is she yells across the store to her employees and is very bossy with them. Saying did you get this done and that needs to be done. Just being bosy with an attitude. So I noticed that a new employee works there Alex and he's not 21 meaning he can't sell alcohol. I noticed both graveyard managers giving him their badge so he can ring up the alcohol while they go to the office or go do something else. Isn't that against the law? She's very unprofessional and very rude. Someone that shouldn't be working for a great company. She's not an asset to the company but just making the company look bad.
Please check this Incident out, I was in the store not exactly sure but check Wednesday August [protected]@11:35pm or August 2 Thursday 12:30am. I walk into the store noticed she's yelling at a customer (guy) in the middle of the store being very lound and rude. Than a few minutes later walks over to the photo booth where a few customers were and tells them he was homeless that's why I told hime to get out. First of all why is she telling other customers and why is she so judgmental? For sure this store is loosing alot of customers. Very rude and unprofessional graveyard female manager.

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Update by Kimlee879
Aug 02, 2018 1:57 pm EDT

I have spoke with that employee a few times and aked his age so I know he's not 21

Update by Kimlee879
Aug 02, 2018 1:45 pm EDT

Excuse me, I know for sure he is not and I'm not just assuming. Don't need to give you any explanation.

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8:24 am EDT
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Walgreens pharmacy

Poor customer service, hurried technician, no one cares attitude. I hate the fact our insurance has changed to this pharmacy, the people who work there are rude and surly. I am sure this falls on deaf ears, but worth a shot.

On the other hand, I went to Walgreens Pharmacy located in Elkin NC to have a RX filled. Was pleasantly surprised to have a caring and smiling associate greet me, filled my RX in a timely mattter and wished me a very pleasant day along with a feel better soon! Wow, what a difference a town makes I guess? Whatever the reason, being held hostage with choice of only one pharmacy I will be sure to go to the Walgreens in Elkin NC.

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4:34 pm EDT

Walgreens the pharmacy/ specifically the pharmacy manager

I called the pharmacy on Sunday to see if they stocked a perscription before driving all the way over with my paper script. The woman on the phone who I found out was the manager was very rude saying that this was against policy and I would need to walk in and discuss the matter with her. I asked if there was any other way as I had family obligations and also needed to get this filled. She belittled me by saying that I wasn't going to get special treatment just because I had a family. I had to play by their rules or I couldn't do business there. Shocked by this, I went in because I felt as though I had no other choice which caused massive financial repercussions finding new care for my family obligation. When I arrived I handed the cashier in the pharmacy my prescription and asked if they had it in stock and could fill it. She said that only the pharmacist could check that and walked over to her and gave her the script. I could tell from her voice, that she was the same person I spoke to on the phone. Instead of checking to see if the medication was in stock she asked if there way anyone waiting for a consultation and completely ignored me. A man stood up from the waiting area and said that he had some questions about sunscreen in which she joyfully replied that she would be happy to help him and to come over to the window. After a 15 minute discussion about sunscreen, I observed the pharmacist eating, taking sips of water from her water cantine and generally just wandering about. I finally asked the cashier when she would have a chance to check on the stock. The cashier apologized and told me that she would ask her again. When she did this, the pharmacist let out a long sigh, typed a few things into the computer and then approached me. She said, yes we have this in stock but no I won't fill it because your doctor is out of the area. I questioned this as my doctor is about 20 miles away I'm in Vallejo, she is in Albany. Also, I've filled prescriptions from my doctor from this pharmacy before without issue. I asked for more information about why this was in place and I was told by her that, "it's our policy" When I mentioned that I filled scripts here before from this doctor and even other doctors as far out as Oakland and Berkeley without issue so was confused as to why this is the first time I was hearing this. She dismissed me and walked away. I called my doctor to tell her what happened to see if she had any suggestions and she said that she would try to send it through another time and to go back in and hopefully I'd get a different pharmacist as she's never heard of anything like this before and advised me that it sounds like it was an odd occurrence specific to this one pharmacist. Sure enough, I get a text today, 2 hours after she submitted it, that the prescription was ready for pick up. So yesterday, I wasted $300 on care for my father, over 2 hours of time and frustration, all because this pharmacist didn't want to help me. I do not like to make assumptions but am completely dumbfounded as to why any of this occurred. It's a single prescription that I've been on for two years. Why is this taking multiple visits, calls, and doctors getting involved not to mention the hours of my life I'll never get back and hundreds of my hard earned dollars? I was also laid off so I don't have hundreds of dollars to throw around when a Pharmacists decides to make up her own rules. I'm really hoping that she receives some additional coaching and training to ensure that this isn't occurring anymore often than yesterday when it happened to me.

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3:00 pm EDT
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Walgreens pharmacy

So I have been diagnosed with clinical depression and bad anxiety I am on meds and have been for the past five years.. I recently started seeing a physchologist who prescribes me propranolol and cholazapam 1 mg 2 times or 3 times a day anyway walgreens would not fill my cholazapam even with the doctors office calling it it and saying its ok.. I was on vaca and my purse with everything including my meds were stolen the main pharmacist at walgreens on north santa fe in vista refused to fill my meds she said she filled them twice before early which is a lie and now their stolen so she is judging me and acusing me of lying..what gives her the right to make that decision my doctor has me on these meds for a reason and I could have a seizure because she didn't feel comfortable.. she doesn't know what I been through and why im on them.. she was very condicending and rude and judgemental im a mom of a two year old with a dental good job for six years since moving here it should not be up to her and I don't think she should be aloud to make that decision over a doctors orders she works at the store on again north santa fe road in vista California 92084 blonde hair not sure her name but is the pharmasict there

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R
9:01 pm EDT

Walgreens prescription

Floating pharmacist refused to fill my pain medication. Friday, Saturday and Sunday. It is not for your employees to play GOD with my pain, my life and my mental status. I plan to Send this complaint to anyone who will listen. The store is in Phoenix at 35th Ave and Deer Valley road. Phone number is [protected]. This needs to be corrected NOW. My Doctor prescribed all of my Medication and no one has the right to question him.

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8:55 pm EDT

Walgreens pharmacy

I have a prescription for Ranitidine. I get a 30 day supply each month. I tried to refill my prescription today, and they told me I had NO refills left because they have been giving me a 90 days supply! I took my prescription bottle up there to show them the quantity I received which states #30 and that I had refills left. They told me the bottle was misprinted because their system shows no refills! Also they stated their system had been down. I am OUT of my medication. This is a TOTAL ATROCITY! This happened today 7/28/18. My Name is Shirley Seagraves DOB: 7/22/1948. Does it occur to them that they typed in 90 but only gave me 30 pills which is what THEY DID?!

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5:43 pm EDT
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Walgreens employees

To whom it may concern:

On Friday afternoon July 27, 2018 I approached the checkout counter and asked for a pack of cigarettes, after coming back with the item the person who was attending the register asked for my I.D., I am a 52 year old white male and I look like it. I politely told your employee my age and that I didn't feel it was necessary to show my I.D. as it was obvious that I was old enough to purchase cigarettes, at that point the young man grew slightly aggressive and said that he now not only needed to see my I.D. but needed for me to remove it from my wallet so he could scan it. At that I asked to speak with the manager. After waiting about 3-5 minutes a young lady wearing a walgreens vest with her name tag not visible approached, before I could even tell her what the issue was the employee at the register said that I wouldn't show I.D., now by this time I was feeling intimidated by the two employees, the lady who identified herself as a manager said I was holding up the line, but there was no one waiting at the checkout, then she said it was up to the cashier, who said to me that its not personal just give me your I.D. .
I was on my lunch break from work so I did take my I.D. out of my wallet and show him my date of birth, paid, took my receipt and left the store. However on my way back to work I considered how rudely I was treated and wanted to let you, Walgreens, as a company know that I have been loyal as a customer for over 10 years, if you check my address I live across the street from that store and have since 2009. I left your store that dear feeling shaken.
Thank you for your concern.
P.S
when i looked for my receipt it has the wrong date, this happened 7/27/18 at 1 :26 p.m. at the store in Ft. Lauderdale 1 W. Sunrise Blvd.

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9:58 am EDT
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Walgreens personal data information and customer service

In receiving of an electronic letter from your automated service as
"important notice", I have noticed that the clauses underlined and supported
in variation and changes of your company's policy seem quite unilateral.
In terms more explained, it is several times that I have noticed many exchanges
in your procedure of treating customer data and also in servicing customers
through your pharmacy and in where was noticeable also the lower quality offered of the product and the higher price then expected.
To continue, in expressing my concerns in detail, meds requested were of simple
matter and in fact consulting my insurance policy by contacting customer service,
It was confirmed to me that you pharmacists use the liberty to communicate directly with the prescribing medical facility and make arrangements that should not be considered either appropriate or legal, further the assistant of the medical facility illegitimately did exchange, not in type but in kind, the prescription forward him by physician forcing me in the end to collect from your pharmacy a medication
provided in tablets that was of equivalent ingredients but variant from what prescribed. At last, I was informed by New State Office that the medication in question, known commonly as amoxicillin and in a second time augmentin,
was no longer in circulation, in there same office offered me to file complaint against your business and in what still have not followed or reconsidered.
In consideration of my complaints, I hope your understanding will allow your
business to develop better Human Resources and provide a service that in future does not resolve in harming the public's health while defrauding.

FF

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4:44 pm EDT

Walgreens the pharmacy

me and my husband have been waiting 2 days, since 5 pm yesterday the 1st time my dr called in prescriptions.they waited until this morning to even start with them.citing insurance as not paying but when asked for reason was told I don't know it just dosent cover the stomach medicine.the dr called 2 hours ago to change to something and was told it didn't cover that either.i am vomiting needing meds and all the people I spoke to did was laugh or talk to me like I'm stupid.im a nurse and if this happened in a hospital someone would be fired for not doing their jobs and not laughing and belittling customers and ignoring dr orders

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Phone number

1800 925 4733

Website

www.walgreens.com

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