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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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10:03 pm EST
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Walgreens demotion

beauty advisors demoted by loss of pms I feel is unfair, because I did not think that Walgreens paid these out. I thought the vendors pd them. does anyone know if Walgreens keeps the pms for their profit?

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rayj467
Tallahassee, US
Sep 26, 2009 11:04 pm EDT

One mgr told a cosm person she either gets her pm #'s up for her morning hours (when store is SLOW in cosm and she does her resets) or he will change her schedule so she doesn't work any morning hours...all will be all day shifts... 10-6:30 and 12- 8:30

Managers abuse the their authority often.

I would call it in to HR I don't think they can demote you for that...once you make that call though watch out...you won't be popular but you will be more protected as once you've shown your not afraid to call them on their bad behavior they become afraid to push it. One call is bad...but two makes them REALLY look bad.

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Mary
, US
Feb 08, 2009 1:00 am EST

Kind of hard to sell Cos PM's when they have you breaking all the other departments along with Cos, or if they have you doing the assistant managers jobs, but they are getting the pay for it!@

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lickmoutlou
Newark, US
Jan 18, 2009 5:22 pm EST

Walgreens doesn't keep no PM's (push-money)it is in your paycheck in you check on the right hand side of your paystub you will see the section that says:

PM/Cos this deals with the pm's in cosmetics

NON PMs this deals with the pm's through out the store like batteries, toothbrushes, candy, etc...

As for demoting for not making PM is crazy you have to maintain a certain PM average for the week if you haven't been making the average for 4 wks then your not pushing the products or have them around your cosmetic counter for people to buy..

You have to take the iniative and find out what your PM products are for the month and work them around your counter and ad tags are very important if they are not up people will not notice what products are on sale for that week or even the month

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10:28 am EST
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Walgreens prescription renewal

I just ran out of synthroid for an underactive thyroid. The pharmacy called my doctor who refused to renew my prescription until I see him. I don't have money for a co-payment at this time so I'm just going to skip the drug unti I crash even if it is on Christmas Day. I talked with ABC News and they said a doctor is required to do that. Anyone who takes Viagra, evitra or Cialis and you get no refils left the doctor can refuse to renew your prescription until you make an appointment. Now there's proof that the doctors and pharmacies are working together with each other. Due to my synthroid medication problem I'm trying to change the law where "no doctor can refuse to renew a prescription."

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tommyz1052
Fresh Meadows, US
Dec 25, 2008 2:41 am EST

I feel for you position. However at least you have insurance.

"I'm trying to change the law where "no doctor can refuse to renew a prescription."

This law would never pass as you cannot force indentured slavery. Essentially forcing physicians to due things against there better judgment.

Thyroid hormones require regular blood testing to treat you safely. You need to participate in your health.

There is a reason for the in person visit and why prescriptions are vested with medical doctors. Specifically for preventing you from hurting yourself.

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MGFMD
Cherry Hill, US
Dec 20, 2008 10:52 am EST

C'mon. Obviously you haven't seen your physician in sometime. Skip a single Xmas gift, pay the copay or work it out with the doctor and get your medications.

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6:31 am EST
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Walgreens harassment

Manager including other employees participated in a public lynching where a $100.00 bill was taken out of the register and placed on the floor in the dental isle.

I noticed the bill which was what they had intended, I then picked it up, took it to the photography center and told them that someone had dropped money. I told the checkout clerk about it then she called the manager to the front I told her I wanted to make sure that money was given back to the proper person. She said it was taken out of the register and told me I found it in the Candy Isle. They were trying to make me out to be something I am not. These employees need to be fired immediately. These are childish games that should not be allowed during business hours. Customers should be entitled to quietly enter the store, do their shopping and pay for the goods. They should not be harassed, disturbed, etc. I was appalled at this young woman's behavior! She and the others involved in this are not professional enough to be in management and is a threat to society and herself by playing these games on people. They should not be allowed to take money out of the register and use it for childish games.

One day she might do this to the wrong person!

I have witnesses that saw this the way it really was.

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John Crouch
Las Vegas, US
Jan 07, 2013 8:23 pm EST

This is the goofiest thing I have heard in a long time! My attitude dtowards the complaint is angry

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John Crouch
Las Vegas, US
Jan 07, 2013 8:21 pm EST

ON 1/7/2013 I was in the walgreens at Maryland Pkwy and Valley view, While I was in line I heard Jane telling customers that it was not bad they handled this many customers all the time. While this is true I took my turn and asked for my wife's prescriptions. They gave me one and I asked for the others that we had called in. Jane stated that we would be called when they came in. To double check I went home and asked my wife. She stated there hould be three morand that she HATED this store in the walgreens chain!She called to the store and a employee that did not give her name stated that her prescriptions had been in the bin for the last 5 days. I have been in this store two times in that 5 days and asked for her prescriptions both time and had been told that they would call me!We have done business with Walgreens for twenty years and have never been treated so shabbily!d This is not the first time this kind of situation has occured ! I'm sorry doesn't cut it anymore. My nbame is John Crouch, My wifes name is Bianca Crouch and please let me know what is going to be done about it You can reach me anytime at jhhcrouch@yahoo.com or by phone at 702-[protected]. Thank You for any help you can give in this matter.Please don't make me change companys

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shawn goodmon
Kissimmee, US
Dec 27, 2012 4:17 pm EST

my husband & i get profiled every time we go into the walgreens on5180 w.irlo bronson hwy. in kiss, fl 34746 #[protected]. a manager named mr.b is the problem.do something about this man or i will go back to cvs.which i hate.

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Engineerswife07
Wahiawa, US
Apr 04, 2011 11:27 am EDT

I agree with the previous poster, they should not be taking money out of the register to play with the customers. What if she had not returned it to the counter? Would it be theft, considering they put it there? I mean who hasn't found money and actually kept it because there is really no way to find out who actually owns it. They should not be acting so childish and immature, if they don't trust their customers then they should at least let their LP people do their jobs.

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employee fed up!!
, US
Mar 10, 2010 8:24 am EST

I thought poster was very clear.Walgreens employees should not be taking $ out of register.that is STEALING! Security should be called in & tapes should be veiwed n employee fired be it a manager or who ever did it.Childesh, infantile, immature ###s, so sick of it, these companies always seem to hire [censored]es that dont give a hoots ### about nothing while the rest of us work our cans off to make a living even with so little pay.Things need to be changed because Walgreens is becoming KMART!Yukk

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Aaron
, US
Apr 28, 2009 8:56 am EDT

This is a very strange complaint.

I'm not sure what they were "trying to do" to you. You need to be a little more clear about what happened and what you think they were trying to accomplish. I can think of a couple of different things just off the top of my head and while neither were positive with regards to the walgreens staff I am inclined to give them the benefit of the doubt simply because you provide no relevant details about what went down.

Beyond all of that, if you have a complaint call corporate if you don't think it'll be addressed at the store level. Don't get onto the internet and post a half-finished thought...

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6:50 pm EST

Walgreens not having ad merchandise; slow pharmacy

Our local Walgreens is new and very clean. The associates are kind and helpful. However, every Sunday I clip many coupons. Rarely do they EVER have any of the items. They are very gracious to issue rain checks. I have returned numerous times...sometimes up to four weeks later, and they still remain out of the advertised items. What a hassle and waste of my time and gas! Needless to say, I now throw their Sunday flyer in the trash without even bothering to look at it.

Also, the pharmacy is very understaffed. Sometimes as many as six people are lined up and there is always just one window open. The drive thru is equally slow, just to get waited on. I have already switched back to CVS.

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G Little
, US
Jul 13, 2009 7:40 pm EDT

Mchenry Walgreens in modesto had grocery carts upside down in the drive through! I almost crashed! This is how they close their lanes, what about pilon's and normal traffic dividers...are they too cheap to do it the right way? What wierd stuff will they do with my RX when they can't even afford basic building and grounds equipment? This was just 20 minutes ago. 7/13/09

Local resident and Construction industry worker.

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Aaron
, US
Apr 28, 2009 8:45 am EDT

I looked up walgreens near the area you live and I see the problem; you live in a small town and the only nearest walgreens outside of Chickasha is more than 10 miles away. That sucks for you, but a single walgreens servicing a community of about 16 thousand people (according to the 2000 census) is going to have a hard time keeping sale items on the shelves. It will also be hard for them to handle the amount of perscriptions they get every day.

Try picking up your scripts at a different time; at the store I work in the pharmacy is often insanely busy from 5pm until after 7pm. That's because a lot of people get off work and stop in to pick up their perscriptions on the way home. The pharmacy stays open all day for a reason, and that is so that folks who don't like to wait can come in at different times when the pharmacy isn't as busy. You complaining about this is kind of like showing up at a movie theater at 8pm on a saturday night and then complaining because it's crowded...

Of course you also sound just a little whiney here, and I'm sure the people at that particular store are glad to be rid of you; that is if you were in fact a frequent shopper and not a CVS plant...

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SBubble
,
Dec 03, 2008 1:26 am EST

If the store is new like you say, The problem may lie with the invantory system it will sometimes take a while to work itself out in new stores because they cannot know what the regular sales of specific items will be .. once they have that information the system should be adjusted accordingly.

Now I realize.. that isnt your problem. as the customer you are entitled to a stocked store! ..As are the 30 other people who get up bright and early sunday morning to grab the sales .. and the 15 or so people who may have gotten the sale saturday just before closing . Surely you have seen How modestly sized a Walgreens is. They are located on small lots near mostly residential areas for a reason, convinence to you! Now Honestly, If the staff is so polite and have done what they can to assure you the advertised price, (which, I may add is good at ANY Walgreens with the item in stock) why be so upset?

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12:39 pm EST

Walgreens xmas bonus

Walgreens ha announced that employees will no longer be receiving their Xmas' bonus. This is total crap. I'm a 28 year employee, single and I have 5 children. My Xmas bonus was essential to be able to give my children at least 1 gift. I live paycheck to paycheck, have no credit cards, have been able to keep up on my house payments. How can they deny us this when it has always been considered one of our company benefits? This is beginning to smell like the crap that goes on in Washington when large companies get bailed out and then the heirarchy goes on their retreats. This is really hurtful considering how hard I work at this time of the year and making sure the store looks great, customers are happy, and the management is less stressed because I'm usually covering their behind because they are not doing their job the way they should.

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Heather
Mount Ephraim, US
May 04, 2009 4:42 pm EDT

I don't remember ever getting a real bonus. I had a $25 Walgreens gift card as my bonus. Is this what you are talking about? In 2007 they changed the policy to 5 year employees only, unless that employee worked for the company before January of 2005 (pretty sure that was the month). We only really found that out because we thought some of the employees cards were missing. When we called payroll, we were told the new rule. As far as Christmas 2008 goes, I no longer worked for the company.

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rick
kissimee, US
Dec 07, 2008 3:35 pm EST

it's sad that you've lost the bonus, I've lost mine as well. But I am greatful that they decided to give us 20 percent disc til end of yr. As well, it could be worse, you could have gotten your bonus and your walking papers . Sacrifies are being made with all companies in america, that is just the nature of the beast. At least we haven't shut any store down.

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SBubble
,
Dec 03, 2008 1:42 am EST

Im going to assume you were just venting and are not seriously upset about this.

Because I work for walgreens also. I also am not getting my christmas bonus. I am ALSO Dissapointed. But im not angry.. I still have my job.

There are LOADS of people who would love to be in your shoes because they just LOST THIER JOBS.. that's right. Laid off to offset the companies losses. So for you to be so upset about a BONUS, which you have said yourself is one of the BENIFITS of working for Walgreens, is unbelievable. The benefit for working for Walgreens this Christmas season ma'am is still being under good employ, receiving fair wages, along with other benefits STILL available.
I do feel for your situation and I hope you and your children have happy holidays.

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C
12:47 pm EST

Walgreens easy saver rebate

Purchased a coffee maker with a $5.00 rebate. Received the rebate but they charged my credit card twice @ $14.95 in one billing cycle.

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nickerz
Sussex, US
Aug 14, 2009 4:33 pm EDT

well fran, sounds like you hit a bad store. Walgreens is the #1 Pharmacy in the Nation for a reason.

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Fran
, US
Mar 07, 2009 11:00 am EST

For the second time, Walgreens has refused to mail my rebate. On their 'check the status' page, they claimed -- both times - to have mailed it. When I sent an email asking for information, I didn't even get a 'thanks for asking' response.

I am done shopping at Walgreens. they sell expired food items, do not honor the makeup guarantee, and never have enough of the descent specials in stock.

A company that will scam people on the little things -- and commit outright fraud on small things -- will commit fraud on the big things. I no longer trust pharmacists who work for a company that cheats customers.

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SBubble
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Dec 03, 2008 2:01 am EST

That is unfortunate..

There is some information missing though that keeps me from being able to help you fully..

Did you purchase it online? Were you charged twice at the store? Was the item on your receipt twice? HOW were you double charged? And Please tell me you made a copy of your original receipt before you mailed it off for your rebate.. it makes the situation MUCH easier..

My email is attached if you would like my help resolving this issue or you can take your issue to the store manager at your local Walgreen's.

ComplaintsBoard
J
12:16 pm EST

Walgreens awful customer service

I consider myself a patient person. I understand that sometimes things just don't go right, But every time I visit Walgreens there is some kind of problem, and they never offer to fix it or deal with it.

For instance last month I went in and wanted to refill my prescription. I had 1 more day left and no more refills. This wasn't their fault, it was mine for not calling it in sooner. But when I talked to the person behind the counter, he (the actual pharmacist mind you) told me I had no more refills and then said nothing more, he just looked at me. So I said, "Then call them so they will refill it." He looked at me with a blank look and said, "but you have no more refills"

I felt like knocking on his head, "anybody in there?" I knew it would take some time to call them and get it refilled, all he had o do was call them! So after a while he said, "fine I'll call them but I can't guarantee that it will be done today.

HELLO! I know that! But I left happy that he was going to call it in. 2 days go by (now just so you know this medication that I am now at this time, going without, is stuff that you can't lapse. ) So 2 days go by and I hear nothing back. I call the pharmacy and they said they had no such instructions and that I never asked to refill anything. Furiously I snap at them and then call my doctors and ask them to send in a refill because the pharmacy doesn’t know how to do their job, or to do what they say that they are going to do. SO IRRITATING! And immediately the prescription is refilled and I'm on my way.

Two days ago I called in my refills over their automatic teller, it was late at night, after hours. I already went without for a day, again my fault for not calling it in sooner. I schedule the pick up for the next morning an hour after they open. (this time I had refills) I didn't make it until 8 pm that night to pick them up, but no surprise, it wasn't ready, instead I'm told that they aren’t contracted with my insurance.

WHAT!?!? The woman behind the counter said "sorry, we're not contracted with your insurance"
so I say, "what do you mean? I've been using you for a long time and it's been just fine."
Then I get another blank stare. Hello?! are these employees all on drugs or something? I mean I know they have easy access! After a few minutes of arguing she passes the phone off to a man.

Now see my biggest issue at this point isn't just the fact that they don't want to work and that they keep screwing everything up, but that they didn't even have the prescription ready, they just assumed that because "they weren't contracted with my insurance" (which was a LIE - my insurance is TEAMSTERS! ) That I wouldn't want my NEEDED prescriptions, they assumed that I wouldn't pay full price to get them, I have to have them, I can't go without them!

So when they found a problem with my insurance or maybe they just didn't want to fill it, they didn't bother to call me and let me know, they just didn't bother at all. So I get there to pick it up, and it is after hours and there isn't anyone to contact.

Well the guy that was handed the phone was irritated, I could feel the anger coming through the drive through window. He took all of my insurance information (that they already had) and spent 30 minutes trying to figure it all out... He had told me that my insurance wasn't going through, the state insurance that I haven't been with in over 3 months. Someone deleted my current insurance. Maybe it was the pharmacist that I dealt with last month?!?!

So after an hour of waiting I was able to pay my small co-pay for my prescriptions and leave. If there is a problem they (In years past have called to let me know) Now it's like they don't care at all. I used to never have a problem with Walgreens, it wasn't even a question, and they were 100 times better than Wal-Mart! Now I'm just really disappointed because they are so angry to have to deal with anyone. Why do they work there if they don't want to help people? Oh yeah the easy drugs!... that wasn't nice of me, but they sure act like they are all taking them.

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SrPharmTech
Muncie, US
Mar 17, 2011 5:27 am EDT

KimPharmacyTech - how many scripts do you fill a day that you can keep up with EVERYONE's refills? Many of our stores fill more than 400-500 scripts a day for patients who want their scripts done like, yesterday. When are they supposed to have time to do that ? Most of the time when we do call, the drs office has to call the patient anyways first and gets crappy with us for calling.

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Baciamicaro
Mishawaka, US
Jan 06, 2011 12:07 am EST
Verified customer This comment was posted by a verified customer. Learn more

While I do understand your frustration, I agree with some of the other posters when they suggest that you not wait until the last minute to get your refills just in case something like this happened. Even though you mention that it's your fault at first, you ultimately get frustrated with the staff. Time to change Walgreens!

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mrsreedy
Springfield, US
Jan 05, 2011 11:56 pm EST

I love how you keep saying that you can't be withouth your meds but wait til the last minute! Take responsibility for your own life and make sure you have meds filled before you run out. Stop blaming others for your own laziness.

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KimPharmacyTech
ocean, US
Dec 01, 2010 4:49 pm EST

RT @pharmacytech85 Actually it's your responsibility to contact your doctor for refills. Pharmacies just do it as a convenience for you. The doctors' offices actually want you to call most times, because they want to check on dosage continuity or appointments before prescribing more refills.
It's a personal responsibility.

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pharmacytech85
Muncie, US
May 04, 2010 7:11 pm EDT

Actually it's your responsibility to contact your doctor for refills. Pharmacies just do it as a convenience for you. The doctors' offices actually want you to call most times, because they want to check on dosage continuity or appointments before prescribing more refills.

It's a personal responsibility.

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RRRRRR
Waterloo, US
Mar 25, 2009 10:34 am EDT

I have had the same experience with walgreens myself, It is a shame they used to be so good now it is like we have your business do it our way that they are always right and yu the customer are always wrong, and we got other things to do. Numerous times I have used the internet fill told a time etc, then to go pick it up and their be no record of it, So then i started printing the transaction out when I filled it online, And of course again they don't have it and no record of it. THey say it is not our responsibility to make sure it went through. One time I had them mail it to me rather than drive in, Took a week to get here as they mail out of texas and I am in the midwest. Last time now they only had 10 out of 60 So i paid my co pay asked if they could mail the balance they said yes I will make a note to have them mail it from the local store when it got in, I thought ding ding the light is now on, 30 days later now i have not recieved nothing and they want to charge me the 50.00 co pay again, stating there is nothing in our notes you did not recieve the total 60. I said i have the old rx bottle right here stating 10/60. then she says well I will have to do some research can i put you on hold. I said can you just call back, she goes it will be while i have to call the insurance company i said that is fine, . Then rea snotty she goes bye and hangs up < does not ask how they should contact me etc, I have a home phone and a cell phone number listed, And have numerous times told them the cell phone is the easiest to get ahold of me on, Well I am sure you can guess what phone they always try to use. Robots have better customer skills that Walgreens pharamacy staff, I wish CVS would take walgreens out, My complaint is they have a setup better than most and all they need to do is iron out a few problems and be open minded and think of their what should be valued customer. Yes we usually need our meds daily and can get by one or two days but to ignore us is ###. And this just keeps repeating itself, I have transfered alot of my RX's elsewheres but sometimes those m- f stores that are open 9 -5 do not always fit into ones schedule.

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1:32 am EST
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Walgreens unethical, do not follow policies, whistleblower, retaliation

The following is a brief summary of what I have experienced as an employee at Walgreens. I was with the company for over 4 years, and was promoted 4 times. Shruti is the District Manager, Scott is the District Loss Prevention Supervisor, and Donna is the District SIMS Training Supervisor. I was on maternity leave from 4/2/08 until 6/19/08. Also, since the following statement I have been harassed by an employee still working in the store (she actually threatened my boyfriend telling him "you're going to get your F#@$ing head blown off"), have been called "a low life" by an EXA who knows nothing about me, and have had my work history tarnished. Let me clarify something right now. I did not steal anything. I did not kill anybody or cause any other type of harm to anybody, and I did not break any policy or law. I was an assistant manager for 2 years. I am not the only woman in my district to be discriminated against.

Shruti threatened to take away my position when I was on maternity leave for not handing in paper work that she decided was due sometime after I left. Shruti called me on 9/19 around 5pm to say "I'm going to tell you the same thing we told Lindsay & Depre. We can't be discussing things that go on." I told her that I knew I couldn't. She then said "Unfortunately we work for Walgreens, and that's just how it is. I want to remind you that you are a member of management." Her words sounded more like a threat. I again told her that I knew. Shruti then said "We can't be discussing things that go on. So I need you to stop." I was shocked. I had no idea why she was accusing me of anything. I told her "I haven't been" and Shruti said "I know you are close with Roxanne. I'm not saying you can't talk to her. You can talk to her as much as you want. You can talk to whoever you want. If you want to talk to Roxanne, I can't stop you. We just can't discuss anything with ANY employee." I told her that I knew once again. She said "You know, I'm trying to help you guys out here. Is there anything you need to say?" I told her no. Finally the conversation ended.

On Thursday 9/18, I went into the Washington Township Store to pick a few things up. Joe Depre (an assistant manager) walked up to me and said "So it appears that Deneen and Murray are no longer with us." I said "What? I hope not. I can't understand why. I know Murray can be tough sometimes, but nothing that would deserve something that extreme happening to her." He replied with "Yeah, I know what you mean. It doesn't make sense." On Saturday 9/20, Joe Depre came in on his day off to gossip about who the new EXA would be. He was whispering with Lindsay between aisles 5 & 6, when I walked up into the middle of it. Joe said "Now this is priveleged information because my brother works in the store, but we're getting Nicole" Lindsay then started shaking her head saying "Ok, Ok, Nicole. Yeah, she's good. That's good." I had told Lindsay that my back was hurting really bad. She kept following me around like she was watching me. She started trying to check up on my work from the night before. Lindsay, although she is an assistant manager, she's still just an intern. She is below me. She wasn't just making conversation, she was inspecting me. Lindsay has never been involved with unloading truck, and has never cared about what did or didn't get done the night before. Before the truck came, Chris Roberts had showed up early. I told him he could come help me in aisle 8 with a reset, and put things on the risers for me. When I came in that morning, I counted the safe, and I had the keys for the shift. That means what I says goes, goes first. Lindsay was just for back up. As soon as Lindsay saw Chris, she grabbed his arm, and said "Here, Chris, I need you to do this." I said "I already have something for Chris to do." "Well, he needs to do this first.", was her response. I was livid. The rules are, I was running shift, she is beneath me, and I gave him an instruction first. You are not to go over another manager's head, or try over-riding what another manager had said. While we were unloading truck, Lindsay kept coming into the stockroom. She wouldn't stop trying to interfere, and complaining to the boys that it wasn't getting done right. After truck was finished unloading, Lindsay had the nerve to complain about me to the staff. She said that I was moving too slow. I had already told her that my back hurt so bad, that I was having trouble even walking. She put me down in front of staff, and if they hadn't known me better, it would have done nothing but teach them not to respect me. Monday, 9/22, I learned I was being transfered. I asked if there was something we could do, and the John Fredericks said "Well, you can't stay in that store." I said "I figured that much." He asked me where I could go, and I told him I wasn't sure because I need to get my one daughter off to school in the morning, and I have to take the other one to the babysitter, who was very close to the Washington Township store.

I couldn't take it anymore. I went outside and dialed the Fraud Hotline from my cell phone. I told them that I felt as is I was being retaliated against because I have a close relationship with Roxanne.
A little while later, Shruti called the store to "see if you guys are ok." I told her that we were fine, and that we were working on resets. Shruti never calls to check on anybody. She's not a people person, and could honestly care less. I knew that she was really going to end up coming into the store, especially since she asked if me and Tony had switched, and what time would I be leaving.
Just as I expected, Shruti and Scott came waltzing in around 2:15pm. They asked to talk to me in the office, and I agreed. Scott said "Now, you're a mama, too. So, I want you to think about this question carefully before you answer it." We were not discussing children at all. He had no right to say anything referring to my kids. I took that as a threat. He asked if I thought it would be right for someone to want to write a statement for somebody. I said, that it depended on the person. He asked if I had been collecting statements for Roxanne, and I told him no. I told Scott and Shruti that people had been coming to me asking what was going on. I told them that I would then try brushing those people off with a bunch of "I don't know" answers. I told Scott and Shruti that those people would then ask me if they should write something for her, and that I told them to do what they want, and that I didn't know anything. I told them about Depre's couple of talks, and they said they would look into it. Scott made me write a statement. After I was done, Scott and Shruti went out of the room for probably 30 seconds. Shruti came in and said that I was suspended for 3 days. I asked what for, and she said for discussing things and not listening to her. I told them I hadn't been, but got up and left. Shruti was supposed to call me on Thursday 9/25. I called her at 8:50 in the morning because I had to give her a different phone number to call in order to get in touch with me. I left a message with Kathy, who emailed Shruti everything I said. Shruti's emails go to her cell phone, and since she was out of the office, it made sense for Kathy to send her the email with my number so that she would be able to contact me. I called back before 1pm, no answer. I called back around 3, no answer. I called back a few minutes later, and finally Kathy answered again. She told me that Shruti had come back to the office, but was with somebody. Shruti called me back about an hour or two later. She asked if I would be around any Walgreens the next day, and I told her yes, the Mount Ephraim one. She told me that she was waiting to hear back from Employee Relations because it was an on going investigation, and that she wasn't sure when I could go back to work, but that she did want to talk with me. I agreed. I told her that I had gotten a call from somebody saying that Lindsay had sat them down in the office and said "I know there's this whole 'Team Whitty' thing." Shruti asked who she pulled in the office, and I refused to tell her, but told her that Lindsay would know who she talked to. She told me she was going to call Employee Relations again, and then call me back. I didn't hear from her until 9:30am the next day. That day was 9/26 (Friday), Shruti left a message asking if I could come in around 10 or 10:30am. I called her back and let her know that I had to drop my daughter off, and it would take me about an hour to get there. Donna, Scott, and Shruti were all at the store. Scott refused to let my fiance` into the room with me. I told him that I didn't feel comfortable, and wanted my own witness. He told me that I had to pick somebody within the company. I responded with "but I thought I'm not allowed to discuss anything in front of other employees." He said it had to be somebody in the company that was unbiased. I picked Joe Truxon, just because he was the store manager. I felt like I was ganged up on while we were in the training room. I had to explain to Joe Truxon what we were talking about, just so that he knew what was going on, because Scott told me to. Shruti asked if I had anything I wanted to add from the other day. I told her no. Shruti them told me that I lied, and lying to the DM is a terminatable offense. I told her that I did not lie, and that I told them people came to me. Shruti started to shake her head in agreance with me, but then Scott started laughing and saying "This is the first I'm hearing about this!" I said "Really? Because I said it directly to you." He then said "Well you didn't write it in your statement." I couldn't remember everything I wrote in my statement. It might say Voluntary Statement at the top of the page, but it wasn't voluntary what so ever. He even tried coaching me about what to say. I told Scott "Well, I know I wrote a bunch of other stuff in my statement." He said "Yeah, but this is the first time I'm hearing about this." I said "Oh, Ok. Well, you were there." After this, I made arrangements to go to my store, and clean out my locker & drop off keys. I left the Mount Ephraim store and headed straight there. When I got there, Peg Stanton (who I had in fact written a statement against about 2 years prior) was there. She watched me as I emptied my locker, like I was a criminal. I told her that I had something in the break room, but she didn't follow me. On our way to the door, I asked Stanton if she would check my bag. She said "Oh, yeah. Here lets make sure we're right in front of the camera, and I'll blow my kisses to Scott (she then blew a kiss at the camera) just like I used to." I left. I went home and was looking at the policies, and realized that I was supposed to be paid out immediately according to Walgreens policy. I had been talking back and forth with Marvin at Employee Relations, and asked him about it. He said that he would call Shruti and tell her to take care of it. Marvin called me back and said that I could "call the store in a few minutes and see if Peg Stanton the store manager" was still there, but that she would also be in the next day. He told me that Shruti was calling the store and having them do my pay out. I waited about 15 minutes. When I called the store, no call had come through yet. I waited a few more minutes, and called back. Kelly got on the phone and said that Shruti hadn't called, but that Stanton would be in the next morning. I said I'd try again tomorrow. I called around 3 pm the next day because I was very busy until then. Kelly said that I should call back in 20 minutes because Kate had gone to get coffee and she didn't know if Shruti had talked to Kate about it. When I called back she said that Shruti had still not called. I asked her to get in touch with Shruti and she said "Why do I have to do it? It's your pay." I told her I didn't have Shruti's phone number, and she said "well, Shruti doesn't work on the weekends anyway. Wouldn't she have told something like that to the store manager or the exa?" I said "I dont know. Maybe" Kelly said "Well, I told you to call in the morning, so I don't know what to tell you." I told Kelly "Well, I had stuff to do." Kelly said "Well, I don't know what to tell you. Call back Monday." I said "whatever", she said "bye", and I hung up. Honestly, it should have been taken care of at 11am the morning before. Also, when Kelly said that Stanton was going to be in in the morning, I didn't know it meant just for the morning. I thought they were going to work a shift, since it was truck day. Also, I was never given a time. What if I had called at 9am but they were only there until 8:45am? I told my fiance` about what had just happened with Kelly, and he said that he had Shruti's phone number still. I called her immediately. She didn't answer. I left her a message. I said "Shruti this is Heather. Marvin said you were going to call Washington Township about my payout, but everytime I call, nobody knows anything about it." I waited a little while, and then called the Fraud Hotline again. A week went by before I was finally given the ridiculous reason that since I have direct deposit, I can not be paid out. I have done plenty of pay outs as an assistant and know that direct deposit is not an issue. When my check was deposited (2 weeks after I was fired) it was 2 hours short.

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Update by Heather
Nov 04, 2008 1:37 am EST

I just wanted to add that this is District 240 NJ-South and the last store I was at is 10324. If anybody else has had anything happen to them where Walgreens did not follow policy please get in touch with me. There's strength in numbers. We have 4 people for our particular case, 1 in another case from our same district, and 1 more in yet another case from a different district.

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Wiz9898
, US
Mar 31, 2016 10:46 am EDT

Too detailed and rife with what seems to be petty nonsense!
However, Walgreens is infamous for its flawed, foolish and failed centralized call center.
The execs are empty suits possessing seismic egos — undeserved...

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Paul
LV, US
Apr 29, 2009 2:54 am EDT

My wife is working for them, unfortunately.
On my way out this evening after having to wait till she could go, I was informed that there's a new policy that every bag has to be checked.
I bought 2 Gatorades. 2 Gatorades and now I have to wait for a manager to show up and check me out. I told this little man, that I don't work there, so he has no right to halt me, he quipped back with "well she does and You got the employee discount". I said Not any more. I saved 35 cents and waited for 2 minutes, My life is worth more than that.
And I can use my CVS card and not be stopped, but rewarded for my purchases...
Bunch of A-holes...
Thought I'd share it with You.
This is from Las Vegas...
Paul

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minus
Merrillville, US
Apr 10, 2009 5:23 am EDT

I detest WALGREENS.. DO NOT PATRONIZE THEM.

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8:48 pm EDT

Walgreens treated me like a criminal!

I am disabled and have suffered chronic pain for 11 years. I cannot sit nor stand without pain for longer than 15 minutes.

I was treated like a criminal by the manager of walgreen's in anthem, jennifer englehaupt.

When she saw the prescription and the doctor whom had written it, she started snickering to her co-worker. I asked her politely how long it would take? She barked at me "sit down! I need authorization." I asked again and she barked again. She would not answer my question. I just wanted to know how long as if it were longer than 15 minutes, I wanted to go home and have a friend pick up the rx.

I had no choice but to go outside and lie down on the bench. It's bad enough being in chronic pain without a pharmacist treating you like you're a drug-addict just because you are on pain medications. (And I had been getting the same dose and medications from walgreen's for 3 years! I had just gone to a different branch this time!)

As every pain therapist and doctor has told me, anxiety causes pain levels to increase. Being treated as less than human because I am filling a prescription of pain medications is insane. I wanted to tell jennifer englehaupt that I wish I didn't have to take the meds, but i'm waiting to get an appt. With yet another doctor, this time a neurosurgeon.

Of course, I wasn't allowed to do so. She wouldn't even look at me, except to glare and yell, rather than answering a simple question. What is her problem?

I haven't had this problem with other walgreen's. I want to file a complaint with walgreen's stores, as I had intended to purchase a humidifier the same day but I certainly won't be giving them my business anymore.

This woman — who is the manager of the pharmacy — was hostile, cruel and insensitive! No one even bothered to ask me if I had taken the other medication prior, which I have not.

I walked out feelnig like I was a criminal and life with chronic pain is bad enough.

Have some compassion, jennifer englehaupt and "friends"...

You are doing a disservice to walgreen's!

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FreeSpirit3937
Leoma, US
Jan 17, 2015 6:21 am EST

Boycott Walgreens. I for one, will NEVER set foot in that Orwellian Police State Ghestapo again. They also treated me like a criminal and I do not look the part in any way. Well dressed, attractive 50 lbs overweight female trying to get a prescription filled from my doctor for phentermine (Adipex) a very weak and watered down version of what Adderall is today (the pharma goons have switched the diet pills of the 90s and give them out to CHILDREN like candy, yet treat overweight ppl who actually NEED them like garbage). I will never darken Walgreen's doors again and I will make sure everyone I know here's about it.

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Walgreens unauthorized billing

Took two pictures to print at Walgreens photo lab last Friday. The two photos are passport size photos taken by myself. I uploaded the pictures through the computer and was told it will cost $0.58. About half an hour later, I went to pick up the photo. The photo lab manager took out the photos and ask me whether it is for passport use and want to charge me $7.99 for each of the pictures. I was really pissed off,

1) I only used the print service. The picture is taken by myself and they did not do anything other than print the picture. Why should I pay for the passport service I did not receive? I guess according to this logic, if Walgreens is providing wedding photography service and you happen to take some wedding pictures using your own camera, they will charge you for the wedding photography service if you print your pictures there.

2) Why should they peek into my photos and begin to speculate about the usage of the photos? It is none of their business about the content and the intended usage of the photos.

3) What pissed me off most is the photolab manager is very rude and insisting charging me for the passport service even after I repeated the process on the computer which clearly showed the charge is $0.58. Eventually I had to ask him to tear off the pictures because I do not want him to keep the photos.

4) the Kroger store across the street happily printed the picture for $0.40.

Anyway, I am extremely pissed off by the Walgreen photolab service. I have no idea whether this is their photolab policy to peek into customer's photos and identify any passport like photos and begin to charge for it.

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dontwantwalgreens
Dallas, US
Nov 10, 2013 9:49 pm EST

I had the same story. The person at the photo center refused to print my own copy of passport size pics 4X6 prints. When I asked the store manager, he said the kiosk cannot print it. I dont see any difference with other photos. But he did not give me any reason. I am really pissed off. That's it. I am no longer a customer to walgreens. I printed the same photo in CVS without any issues.

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sakubab6
Goodlettsville, US
Jul 20, 2010 10:40 am EDT
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If you took a passport sized picture with your camera, edited it on your computer too make it a 2x2 size and then took it to Walgreens to get it printed, it will be a 4x6, since that's the smallest size we can make. If you requested the photo tech to go into the EZ controller and shrink your picture down to a 2x2, that is asking for a little too much because we waste a few prints trying to get the right size. If that was the case, then I would have charged you 7.99 too, unless you were exceptionally nice.

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dockuttu
, US
Jun 26, 2010 7:27 pm EDT

Same happened to me today. I used a software to put 6 photos on a 4x6. They told me to get a professional release form. I told them i am a physician and photography is my hobby. Complained to walgreens customer service. Let see what happens.

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genocide12
Richardson, US
Jan 09, 2010 11:17 pm EST

as a photo tech for walgreens i can tell you that the reason you were charged what you were charged is because the manager probably told the photo tech to charge 7.99 because you are using them for passport purposes
blame the manager

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karansinha
Elmhu, US
Sep 15, 2009 6:02 pm EDT

well, i disagree with you, but i don't blame you either, Walgreens doesn't put up their policies out in open, they ask Managers and Lab techs to do dirty work.

Just like, photographs taken by professional photographers cannot be printed at Walgreens, without photographers written consent. This policy is no where to be found on either their site, or in store. but when you go to the store to pick up, they would refuse to sell you those pics, because they are professional photos.

Just like that, Passport photos printed at walgreens, or sent through to walgreens from their site, or snapfish, cannot be sold, because, there is a policy that in walgreens that states, passport photos has to be taken by one of their employees at their premises in order to be sold to you, and they do have right to refuse to sell you anything they want, no matter who took the photos.

Is there anything that could be done, Yes. you could ask them to post their policy, (which they wont) out on their site visible to everyone, .

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Wagmgr
Beaverton, US
Aug 14, 2009 5:59 am EDT

As a previous poster suggested, unless your photos were cut into the 2x2 size you should not have been charged 7.99. As a manager at Walgreens, we allow customers to print any pictures that are owned by the customer, which obviously includes a picture you may have taken of yourself against a white background.

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Samoan Named Flaze
Richardson, US
Jul 21, 2009 10:14 am EDT
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Actually he shouldn't have printed the photos at all, since the policy at Walgreens is not to make prints of passport photos unless the photo tech physically takes the picture himself.

Also, Walgreens kind of HAS to go through your photos, since child pornography and pics of sexual intercourse are...not allowed.

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eldin
, US
Apr 01, 2009 11:04 am EDT
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wow... "this manager" by the way walgreens doesnt have a photo lab manager, did the wrong thing. yes it is their jobs to look at the pictures to make sure they come out correctly and to make sure your not printing anything illegal, such as professional pictures, child pornography, etc... he should have just charged you the fee for a 4X6 print, since you did all the work yourself. unless you asked them to cut them with their special cutter, in that case well your asking for something thats not covered by your print and isnt considered customer service. i dont think this was the case though.

and yes if your picture is rejected for any reason, i dont think you will come back to the store and complain about your 29cent print lol...

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Phil
,
Nov 12, 2008 2:51 pm EST

As a head photo specialist for Walgreens, I can see where you'd be upset, as I've dealt with this problem before. I also think that person you dealt with should've handled it differently. In my experience with the company, I've had many people try to do their own passport pictures and print them in my store. In a few instances, I've printed the pictures, the customer picks them up, then they come back complaining because for one reason or another, the pictures were rejected by the passport office. They come back and complain and blame me. So it is for that reason alone, I always try to discourage them from doing so. Sure, it saves money to do it yourself, but you also bring with you the potential for many headaches and problems. What many people do not realize, is that passport pictures have to fall into specific and strict regulations, In particular the coloring, background, and positioning, among other things. In my store, we will still print the self-made pictures, but we make sure the customer knows that should the pictures be rejected, we will not offer a reprint or refund to them, as we are not at fault. However, getting back to what you said, the person you dealt with should not have tried to charge you the $7.99. They should've charged you the price that was given to you, and explained what I mentioned above. If you were in my store, I would've done just that. I'm sorry you had to deal with that.

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Walgreens bad customer service

My son, away at college, calls with his usual "Mom I don't have" Instead of sending money, I decide to go shopping online. I decided that Walgreen's.com was the best place to go because I could get everything from beef jerky to toilet paper. Three days after placing my order I receive notice that payment has been posted and my order is being processed. The next day I receive notice that my order has shipped. Walgreen's forgot one little thing on the package, the apartment number. UPS did circle through the apartment complex, but did not stop. Instead they decided to try to deliver the package in another city to someone with the same last name. That person declined the package for they had not ordered from Walgreen's. So UPS tried to deliver to three other people in three different states with the same last name. They all refused. I learned this by the tracking number. Not being able to give away my package, UPS decides to return it to Walgreen's warehouse. When I called Walgreen's customer service to inform them what was going on I was told, and I quote, "You need to get a hold of UPS and fix this yourself." I complained to Walgreen's until they decided to send another package right away. They did not follow through, so I called and asked for my money back. I was told that my problem would be escalated. I told them I just want my money back. I am then told I haven't given them enough time to resolve the situation. The order was placed in August and it is now into Sept. I talked to another rep and was told I would receive my money back but instead they re-sent a new package. I was then told the shipment couldn't be stopped and they were sorry I wasn't told about it and I would get the shipping fee back. I still haven't received the money for shipping, but the goods were finally delivered.

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jaknel
, US
Jan 12, 2023 12:48 pm EST

Terrible customer service

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Lucy Bunn
Fishersville Va., US
Nov 19, 2022 12:08 am EST

Walgreens in Stuart’s Draft Va! After Tricare shuts down most of the small pharmacies in the area , the place is mobbed. Pharmacists quit 2 at a time, staff told me my drug would be ready in a day, then 3 days later it is still not ready…..15mins= 1 hr.

Then to 2 different employees I told them not to fill 2 other scripts, then deliberately held me up to charge & fill them. This is madness, I am disabled & I had to drive over 15 miles one way X 3, tried to call but no one answers their phones. Good Luck then, this store will surely not be able to keep its doors open as well. Lying to customers & not anticipating the run on what few larger chains there are!

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Seeme35
, US
Nov 12, 2010 2:55 pm EST

Horrible customer service, no communication. Ordered something over a week ago and they charged my bank account but never gave me any information on the order status. When speaking with customer service, they state to check the online order status, which doesn't exist.

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CDENISE
, US
Jul 21, 2014 3:23 pm EDT

I had to drop off and pick up a prescription for my son who has Sickle Cell Disease I was really disappointed with the staff at the Walgreen's in Durham NC on Holloway St.We have always known that most people in the Medical field look at Sickle Cell patients as drug seekers and this was shown to me by the pharmacy staff that took five days and finally said that they didn't have my son prescription that I dropped off or authorization information, my son ended up in the hospital because he couldn't manage his pain at home.So I would like to thank the staff and only hope that one day you walk a mile in my son's shoe and I hope that you have someone helping you with a heart.So I would suggest you going some place other than where you work.

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Tonda Baker
Gaston, US
Sep 06, 2013 5:23 pm EDT

I left the Drs. office on Sept 06, 2013, i had a prescription to fill and my insurance has me pay nothing if I go to Walgreen.well I went in to get my meds, and was told it would take 3 hrs. to get it filled due to the fact it is a narcotic, i was told and the new proceedures it would take 3 hrs to fill it, i asked since when did this come into effect she said, Feb.2013 I told her I have this filled every month at Walgreens and it is always, 15-20 mins.I thought about it and was gonna come back but I live 18 miles away, so I asked for it back and they handed it to me.I think this was a flat out lie, and when I asked for it back, they were all standing around talking, so I took it to another Walgreens and they were out, so once again I was looking for another store, finally went to CVS and got in and out in 12 mins.Botton line is I will never ever go back to the store on Tillitson st. in Muncie Indiana.They were very rude and just acted as if I was bothering them, so cause of that I wasted gas, running around and had to pay $ 7.00 when it should have been free and done in a few minuets, not hours, and I will also let people I know how rude I treated by this Walgreens.I mean I am a well dressed, well spoken, very polite person and I will not be treeted this badly.

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roshanalee
New Rochelle, US
Sep 07, 2010 2:36 pm EDT

THIS WAS MY FIRST TIME SHOPPING AT WALGREENS.COM AND THE EXPERIENCE WAS NOT GREAT. THEY DID NOT SHIP BOTH MY ITEMS THAT i BOUGHT, I CALLED CUSTOMER SERVICE AND THEY TOLD ME THEY WOULD SHIP THE ITEM THAT WAS MISSING, HOWEVER IT NEVER ARRIVED. I THEN CALLED BACK AND SOMEONE TOLD ME THE ITEM WAS NEVER SHIPPED TO BEGIN WITH. I ONLY ORDERED TWO ITEMS AND THE WHOLE TRANSACTION HAS TURNED INTO A TOTAL NIGHTMARE. I CALLED CUSTOMER SERVICE AND THEY SAID THEY WOULD RESEND THE ITEM, HOWEVER AT THIS POINT I DON'T EVEN WANT IT ANYMORE SO I ASKED FOR MY MONEY BACK. I WILL NOT EVER SHOP WITH WALGREENS AGAIN. I NORMALLY DON'T SHOP HERE ANYWAY I USUALLY BUY BEAUTY PRODUCTS FROM WALMART OR HARMONS. THEY HAPPENED TO HAVE A SALE ON THIS EYESHADOW I COULD NOT FIND ELSWEAR, SO THATS WHAT LEAD ME HERE. WALGREENS IS TO EXPENSIVE IT'S WORST THAN CVS WITH THE PRICES.

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ScarlettLov
, US
Oct 29, 2009 5:35 pm EDT

Go Figure.Sounds like Walgreens.As an Employee I see it happen all the time.The managers disrespect costumers and employees like if their dirt.It's bad that all these compaints cant change anything.It gets over looked so they dont have a bad name.Im sorry to the lady that cant get a refund.It makes sense.Walgreens do anything to get people to buy stuff and it's hell if ur not satisfied OR if it's THEIR FAULT!Someone needs to do something about this.Corperate is just as GUILTY as the stores getting these complaints!

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shane JG in Michigan
Kalamazoo, US
Aug 30, 2009 11:27 pm EDT

oops..my bad i meant this to be a comment i should have filed as complaint. will do so

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shane JG in Michigan
Kalamazoo, US
Aug 30, 2009 10:46 pm EDT

Our problems continue to be with customer service and demeanor from the pharmacy end of walgreens. My mom has terminal medical conditions and suffers immense pain 24 hrs a day for years until recently the last year. My mom's new doc had worked for 2 yrs to find a pain control regiment that works for best quality of life and it works well with minimal side effects. It consists of very large mg doses of narcotic pain meds and something like 3 different kinds for instant relief, extended relief for bedtime and breakthrough pain.

The doc prefers she use only walgreens to fill meds and many times she is judged and harassed by pharmacists, lied to on two occasions and today the pharmacist flat out refused the monthly refill. The guy took it upon himself to decide that my mom does not need her refill this month since she has other pain meds. The guy even said that she has too many pain meds and he; who has never even met her, doesnt know her illness or anything about her... alters her doctor's prescription regiment after years of trying so many other treatments and meds. the current regiment would not be in place if it wasn't needed or if there was some other method or if my mom and her doc hadnt exhuasted all other means.

The pharmacist told us that he would give her one day supply until he contactcs her doc who isnt in for two more days. He actually told my mom she didnt need the refill and I told him the script is lagit and has been for some time and we always fill it there. The man said there is no since arguing (as if we were) that she go home and he will call her doc to verify why she needs so many meds and he sternly said not to call him either just to wait for his call. Upon our efforts to complain about past harassment, i learned that walgreens policy is that all prescription fills are at the discression of the individual pharmacist so they are allowed to refuse for any reason.

Further, the pharmacist filled a one day supply yet printed on the label that he filled the full quantity over 200 pills so we called to tell him knowing the importance of medication label accuracy and the guy said it was no problems and makes no difference and hung up on my mom.

We have complained to the doc before about walgreens but the doc really preferred we stay with them but this next vist we are going to demand a new pharmacy on the pain contract.

As far as i know, a pharmacist is not a medical doctor and has never treated my mom for her illness. I do not understand how he or any pharmacist has any right to make adjustments my mom's treatments. We are tired of her being humiliated almost every time she gets her meds just because they are pain meds and she gets 15 other scripts from them as a huge revenue source they are about to loose but dont seem to care.

This pharmacist was the pharmacy manager so we will start by talking to the store manager after she gets her meds. Anyone know of another source to file a complaint about bad customer service knowing we cant dispute the decision not to fill a script.

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troybeaudry
Holyoke, US
Jul 13, 2009 10:28 am EDT

My parents brought in photos to be developed throught the 1 hour processing. Well when they dropped them off the clerk there told them that the pictures would not be ready until 2pm. My mom called the store at 2pm to make sure the pictures were done and the clerk said that they will have them done for 6pm. So around 6pm my called back to go and pick them up, well now the clerk told my mom that they need to send them out to have them developed because they machine is down. Why didn't they tell us that the machine was down in the first place, we would of brought them to a different place. When my mom finally went to get them she asked to speak to a manager they sent over the assistant manager to speak to my mom. The assistant manager has a MAJOR attitude problem and she should not be a manager at all. Managers need to have customer skills and she doesn't. My mom and I are managers for where we both work and we try to please the customers, she didn't even try to. She never offered any discounts or coupons or anything. How can you have someone be a manager for a place that I do know does good business, I hate to say this but you are going to loose customers that way. I will never return to Walgreens again, I will stick to shopping at RITE-AID!, they have awsome customer service. And let me tell you they help and please the customers.

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Walgreens hard time

Dear Reader,

I never in my life had to deal with rude people like I did these last two days. I have coverage for my meds and I went into that pharmacy and waited 35 minutes for it to be filled after they had the call in for 2 hrs. Then my Meds were filled and they rang me up for 45 dollors for Amox, I said I have coverage and she replied ummm no u don't we checked, so after arguing for 15 minutes I give them my coverage number with ID and she said well we can't give u coverage anyway because we don't have the Doctors MPI number.So I called the Doctor on call and they left him on hold twice so long he gave up.Then she said 45 dollors or I can't help u any longer.The next Morning I was the first at my Doctors office telling them what was said and what happend, they said its ok we will call them and get to the bottom of this and get u your meds.So I call at 4:00pm to tell them Im on my way to pick it up and she said sorry u have to go somewhere else we can't help u here.So I called my Doctor back and they switched my Meds to Rite Aide in Grand Junction and they were the sweetest people to me ever, not only did I get my meds for 4 dollors they give me a 30 dollor gift card...Thank you Rite Aide I love u guys! Oh yeah Walgreens lost 6 customers because of this My Familyonly deals with Rite Aide now.

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betrayedny
Lynbrook, US
Apr 08, 2012 9:33 pm EDT

I just realized I was SEVERELY shorted on my generic Xanax that I have taken for years. Because I am on medicare it is not covered. Unless they made a counting error they can audit, I will assume I am going to get no satisfaction although I am missing 1/2 my Rx that cost me more than $83. I'm not the drug addict. I always fill at the same pharmacy and from one doctor. If its not a counting error my Walgreens has an addict or dealer on duty. I never thought I would have to count so many pills but obviously I will have to for now on. My doctor will give me an Rx if I need it but either way I am paying a fortune, much earlier than I should have to. This is very unfair. Believe me I wish it wasn't Xanax because then medicare would investigate. I have every intention of calling the DEA if a proper investigation is not undertaken by Walgreens

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jean jackson
Athens, US
Apr 11, 2011 5:24 pm EDT

some of these folks need to give "IT" a rest!

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jean jackson
Athens, US
Apr 11, 2011 4:40 pm EDT

All of you who have experienced poor service need to come to Athens Alabama Walgreens. The Walgreens pharmacists and staff are wonderful at this location! The pharmacist manager has shopped for ME throughout the store. They are well educated, very well trained, compassionate, helpful, kind and yes, efficient. It is a joy to shop at Walgreens Athens, AL.

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SrPharmTech
Muncie, US
Mar 17, 2011 5:18 am EDT

That is really strange. Did you call the RX manager or district manager? That's not common of Walgreens in my area, but I'd report it or else it will keep repeating. Sounds like poor training or new employees.

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Eugenia M
, US
Mar 06, 2011 6:01 pm EST

I have had a bad experienc myself at Walgreens, Kennedy Blvd. WNY, NJ. My Dr. persrcibed vitamin D 50, 000 units, with the 1 monthly dose, and I recieved a bottle with the dosing of 1 daily. I took them for about two weeks. My next Dr. visit blood test showed higher levels of calcium and it turns out that excessive amounts of Vitamin D causes this (could cause kidney failure). The Dr. rechecked his RX and indeed he wrote 1 pill per month NOT 1 pill daily as Walgreens pharmacy did. TILL THIS DAY, NOT EVEN AN APOLOGY, for there error.

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jfcarp
Port Huron, US
Mar 04, 2011 11:09 pm EST

Why is every complaint about a pharmacist in these blogs made by a druggie. It is always a controled substance. You are either shorted drugs, turned down because you run out before you should which means you are over using the drug. If your doc wants you to take more of the drug than he previously indicated on the writen prescriptions then you must have a new prescription with new directions in writing. What is so hard for you to understand about a simple set of federal and state laws. I will say that I have never had a single patient claim I had shorted the on an antibiotic, of blood pressure pill, just on hydrocodone, alprazolam, ect...

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walgreenjustice
, US
Jul 12, 2010 9:37 pm EDT
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Walgreen pharmacy and store managers are rude, unjust, out to make a profit at the expense of consumers. Saw doctor multiple times for an injury, prescriptions were filled by Walgreens, but on the 3rd time, the prescrip was almost 4 times as expensive. I asked why. She shrugged. I asked the pharmacist. He said your doctor prescribed it. The prescrip was only in case ran out. At my doctor's appointment the next week, I told him what happened & he said the drug (different name) is for he SAME purpose, that he has no idea of the price at a particular pharmacy, & that the pharmacy should have looked at my record, saw the drug for a quarter the cost, that they (as experts) should have either told me that the drugs were for the same purpose OR offerd to call the doctor. I had no idea the 2 drugs were for the same purpose. Only the experts know and they took advantage of a consumer. I took the drug back for a refund and had to be subjected to rudeness and made to look the bad person ... when I had no idea until I talked to my doctor. The pharmacy people are the experts. Plus they market that they are customer-oriented. Neither was present here. I wanted 2 things: a refund and a policy change so that no one would be subjected to this again. They gave me a refund, but absolutely no apology and definitely no policy change. Rather, they bad-mouthed me. I will never do business with either Walgreen's pharmacy or Walgreen's store again. I will write corporate of this incident, but, given the above complaints, do they really care?

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solskinn
Hemet, US
Sep 28, 2009 1:14 pm EDT

I have already made a complaint with Walgreen's pharmacy corporate office. I guess I should have learned my lesson. I have been taking alprazolam for seven years. Every third or fourth time I fill my prescription, I am told that they have to reauthorize my insurance coverage (?). This delays the prescription for 2-5 days. The problem is that when you stop taking this medication you begin to have severe symtpoms of terror, rapid heart rate, arrythmia and tonic-clonic seizures. The first time I complained, I was assured that my prescription would never be delayed again. It was. Now, the pharmacist tells me to just deal with the withdrawal symptoms. I should state that it was Monday when they told me they sent out for authorization. On Thursday, I called the insurance company myself and they had not recieved any request from Walgreens. On Thursday, after I confronted the pharmacist, he finally sent the request. I told them since it was their fault, they needed to advance me medication. The pharmacist then proceded to lecture me about my medicaton stating that he was "not comfortable" dispensing it at all, much less advancing it. Apparantly, he is more comfortable with me having seizures and possibly dying. I do not go to the pharmacy for a lecture. I have a doctor who has decided with me how to treat my illness, which is not the pharmacist business. I can't help but feel stigmatized because I have a mental illness even though my mental illness is well controled with alprazolam and lexapro. I am being discriminated against! If this medication were insulin, the pharmacist would have no problem giving it to me. But since it is a controlled substance, and he thinks I am insane, he assumes I am trying to get high or sell it on the street or something. I don't get any high off of the dose I take. I just want to feel normal. I definitely wouldn't do anything illegal with my medication. When this prescription goes through I will be changing to CVS. I DO NOT need a pharmacist making decisions that effect my health, work, social and family life. Especially if his decision could result in my own injury or even death! BOYCOTT WALGREENS PHARMACY AND STORE!

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Morgan
, US
May 08, 2009 5:19 pm EDT

Pharmacist at the Walgreens, 1 Torras Ave., Brunswick, GA 31520, refused to fill my prescription. I was only at the Walgreens store because I received a letter that my favorite Rite Aid had closed and all my records were sent to this Walgreens store. These were the rudest people that I have ever seen in a retail store. After two hours of being ignored, I requested my prescription back, drove to the Rite Aid five miles away and had my medication within 15 minutes. It appears that this attitude/behavior from the employees is not only tolerated but, perhaps, encouraged. It is not being corrected -- WHY?

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stb
Bluffton, US
Jan 12, 2009 1:09 pm EST

I have to agree that Walgreen's is not customer oriented! Their employees are RUDE- I have been at the checkout counter when the person checking me out was too busy asking another employee to get him something to drink- then actually getting money out of his wallet to give to her instead doing his job!
they were discussing when they would be "getting off". Also, on Sunday- Jan 11, 2009, I was checking out( and by a lady who is almost always rude) I mentioned that the toothpaste I had was on sale- 99 cents w coupon. She informed me-after charging me full price- that I had purchased the "wrong toothpaste" mine was not on sale. I advised her that according to the price tags
on shelf- it was 99 cents-( she had just checked out my sister-who had the same toothpaste- and told her she did not get $2.00 off the price- only a coupon for $2.00 to use in the future. She was not pleased that I did not agree w her- she called for a manager and told me to go to the cosmetics counter and complain to him. I took the MANAGER of the store to the shelf where I got the toothpaste- and it did show that the toothpaste was 99 cents with a store coupon. The manager however, did not seem too interested- he did however give me a $2.00 credit( to my charge card). My sister then advised him of her problem with this lady and he also gave her a $2.00 credit. He did not apologize. I advised him that the store employees should be aware of the sale policies so that the CUSTOMER would not be so inconvenienced. This appeared to make him angry. You would think that a store manager would want to make the customers( the stores means of staying in business) happy.

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Walgreens unauthorized use of credit card info

I sent photos to this store via walgreen.com on 9/3/08 to be picked up at the Green Springs store. The total charges were to be $4.56. I gave my credit card number to pay for the pictures because they were a gift for someone else. The individual went to the store 9/4/08 to get the pictures and made additional purchases also. They didn't realize that their additional purchases AS WELL as the photos were charged to my credit card. I authorized the purchase of $4.56 and NOTHING ELSE. The total charge was $49.15 verified my the debit made from my bank at the time of the ourchase. I talked to the assistant manager Brandy Merkelson 9/4 and to store manager (Jeremy Smith) at [protected] on 9/5. Ms Merkelson said nothing other than to call Mr Smith. Mr Smith offered no satisfaction other than saying, "that's just the way it is." I called the Walgreen district office [protected]) and they said they would call me back but have not done so yet. The store manager offered to refund my money, but I told him the family member that received the photos was going to re-imburse me. My issue is that Walgreen stop doing this. I am seeking punitive damages from Walgreen. This is a personal direct issue right now. No litigation has been filed or immediately anticipated. No attorney is involved.

I am seeking $1, 000 as damages for aggravation and inconvenience caused by this issue and am seeking to have Walgreen stop this practice and prevent it from happening again. They could simply have the transaction charged at the time it was authorized and not let the person picking up the photos have access to charging anything else to my credit card.

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SBubble
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Dec 03, 2008 2:44 am EST

It is a shame you dont apply walgreens is a wonderful and DIVERSE company. you wouldn't nessicerily have to work "With" the customers to work for walgreens. Additionally, you could be an asset if you use sign language. At my store we have several deaf customers regularly and I'm sure they would appriciate that help.

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Scott W. Spears
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Sep 30, 2008 2:18 pm EDT

In regards to Inna Kim's complaint, if you knew that your relative was going to the store to pick up the pictures and "make additional purchases", did you specified to your relative that they were only to purchase the pictures with your credit card? Seems the blame can go both ways. If your relative are willing to pay for the purchase, then the only practise that needs to stop is giving out the credit card number to spare yourself future aggravation. Since the store manager was willing to reimburse you for the oversight on both parties, the store does not deserve to be sued. You need to realize that it is not a common practise in giving out your credit card # to a relative. They can use their own credit card. That way, you just pay them for the $4.56 charge on the pictures to protect youself from needless future aggravation. I am sorry that you went through that, but nowadays, one must limit needless practise of your own to avoid needless aggravations.

In regards to Mary Lou Giallanza's complaint, bad things happens. A house fire can get rid of many pictures, but families have been able to roll with the punches. When a machine broke down, you need to place yourself in the other person's shoes in the workplace. (You cannot help it. You certainly did not want to ruin the films on purpose.) When times are tough, customer satisfaction is higher than normal to keep the business running, and when the manager goes out of his way to salvage the film roll, but failed, I would have to give him credit for trying. There is a difference between incompetency and failure of a machine. With incompetency, that would be failing your trust. The failure of a machine is not. I am sorry that those pictures are ruined, but your grandkids are still around to take more pictures of them. Be thankful for the ones that you have.

And before anybody asked, as of September 30th, I am not employed at Walgreens. Thinking about applying there, but a little hesitant because of my being deaf in my left ear and tinnitus in my right ear for customer service. Patience is a quality not found in most customers so I probably will not apply.

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Mary Lou Giallanza
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Sep 11, 2008 7:12 pm EDT

This is a complaint concerning a mishandling of my film dropped off 9-3-2008. My vacation photo's of my grandchildren seems to be ruined. The manager claimed to go to Asheville and approached other film developers, they could not fix the now broken roll of film. This all started with a malfunction of a machine within the store I intrusted my film to in Brevard, N.C. Please Somebody Respond, Mary Lou Giallanza

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Walgreens no respond and bad service

I bought the itune card on sat 08-09-08 and came home to use it and it said not vaild so I tried to reput the account number in several times and it said again not valid. So I called the back of the card and all it told me was to use their website. So it gave me the option to enter all of the information and the accout numbers and they would get back to you in 48hrs. Mean time I took the card back to walgreens and the asst. Manager said that they dont refund gift cards. I said that it is a not valid card what am I supposed to do with it if it doesnt work. He said its company policy, but he would take it and have the manager call me monday 08-11-08. Well monday came around and no call from the manager. So I called on tuesday and asked for the manager (Tim mccullough) and explained the situation and he said that is it company policy that we cant refund you the money. I said what am I supposed to do with the card then when it doesnt even work. I also told him that I would let everyone know about his customer service skills not and not to shop at walgreens! Oh yeah I also never got a respond from itunes either and its been longer than 48hrs.

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LHudak
Savage, US
Jan 15, 2010 12:55 am EST

Nearly one month ago on December 19, 2009 on my brother's birthday I purchased two birthday cards, a pre-determined $25.00 gift card for Outback Steakhouse, and some other items from Walgreens in Savage, MN. I paid in cash.

The cashier seemed to be functioning slowly and seemed somewhat confused but since I have never had a problem with Walgreens I didn't think anything of it. Because I had no intention of returning the birthday cards, gift card, etc I did not retain the receipt (which I should have) but how many of those two foot long reciepts can one keep around?!

Yesterday I received a phone call from my brother whom I gifted the card to for his birthday. He and his wife had gone out to Outback for a nice dinner to celebrate his birthday late since they both had to work on December 19 and the card was rejected because it had not been activated. I am unsure whether the cashier struggled with how to scan the gift card, if she simply inputted the cost of the gift card, or what could have happened, yet a mistake was made on behalf of Walgreens and they refuse to take responsibility for it. My husband and I made phone calls to the location involved and were told they are not responsible for their gift cards and there is nothing they can do without a reciept. My husband and I were not only accused of stealing the gift card and attempting to get money from it but were also told they have no way of tracking purchases or looking up dates of transactions taking place. I believe this to be very false as every retail store tracks inventory and transaction history. Walgreens customer service is dispicable and the managers seem to be very much on edge and defensive even when spoken to calmly about an issue such as this.

I am hoping to get a message across that anyone purchasing a gift card from Walgreens (that are so frequently advertised as convienient) needs to retain their reciept as well as including a gift receipt for the gift card to whom it is given. I feel like I can't be the only one who has encountered this type of issue with Walgreens.

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TennisGuy
Northville, US
Jul 17, 2009 11:32 am EDT

I myself do work at walgreens and the way this was handled was poor and incorrect. At the store i work at its our store policy that the customer comes first and we will gladly refund any gift card that isnt working

Yes it may be store policy to not accept them due to scams and such but it really is customer comes first and especially if they have a recipt and are not trying to return four cards a day

This isnt even an stance based on morals or anything, although it should be, but because if a customer gets angry and we dont give a refund, they are going to call corporate, who in turn will just tell us we were wrong and should have given a refund.

So yes i am sorry for your problems but ill be the first to admit, some of, neigh many of our stores are filled with lethargic employees and braindead managers, but i hope it worked out for you in the end

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SBubble
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Sep 20, 2008 2:41 pm EDT

Just a heads up,

Most Retail outlets WILL NOT refund or excange gift cards of ANY kind..

Whenever you puchase one of these please make sure you RECIEVE the ACTIVATION RECIEPT.. this is a smaller reciept that prints out AFTER your normal one containing all pertinent information and is the ONLY way to prove you purchase and activated that SPECIFIC card. If you do have this reciept and the CORRISPONDING gift card, there are several options available to you .

- 1. There are directions printed ON the "activation reciept" that will direct you to a site that can help you resolve your problem
-2. You may contact the company regaurding your problem via the phone number listed on said reciept and with the provided information it should not be difficult to resolve.
-3. WITH a Walgreens activation reciept ONLY you may come back to ANY Walgreens store and there will be a staffer or manager more than willing to help you activate it. ( Via phone calling the company in your stead.)

I have in the 3 years I've worked for this company only ever had one TRULY faulty activation. Through my managers efforts however it was resolved.

I truly apologize for the treatment you recieved and would like you to know this is NOT the way of walgreens.. I love working for this company for JUST that reason.. If you would like more information I am more than willing to help within my realm.

~SBubble email- Pookers18@hotmail.com

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Walgreens refuse to pay back

This is an ongoing complaint I have with Walgreens Pharmacy; not just one of them, but all of them. The following seems to be pretty much typical of every single Walgreens I have ever used (and I have to use them...I don't have many options): Here goes:

The pharmacists take it upon themselves to regulate refills, even if there is no need to (i.e. not "too soon"); additionally, they love to try to make customers feel like total druggies, if the RX is for pain meds or anti-anxiety meds. Their favorite blocking move to not fill an RX is that "it's too early"...well, if the doctor hasn't instructed that the medication must (for example) "last 30 days", and I want to get it, say, after 22 days or so...who the heck cares? IF there are refills, then that's it...end of story! MY DOCTOR EVEN TOLD ME THIS! It is not some pill counter's job to decide when they will deign to dispense my medication. I don't even care if insurance won't pay for it...I'LL PAY FOR IT, OUT OF MY OWN POCKET! Simply because insurance won't pay, does NOT MEAN that it is not a legitimate request for a refill! What if I didn't even HAVE INSURANCE? At what point would these idiots deign to refill my medication? Is it at 12:01am on "x" date? Is it 9am, when the non-24 hour Walgreens opens? Is it 9:59pm, right before closing? Ridiculous. Either there is a refill, or there isn't. It is NONE OF THEIR BUSINESS how much I am taking, or why...believe it or not, you idiots at Walgreens, sometimes people DO GO THROUGH THEIR MEDS SOONER THAN WHAT IS ON THE LABEL. I have had the same doctor for 6 years; she is fine with me filling the RX at any time; if not, she would put controls on it, such as "must last 40 days" or "NO REFILL; must have doctor approval". DUH. And again, if the doctor has not specified the med must last "x" amount of days, and there is a refill, and I will pay for it myself, THEN FILL THE DANG PRESCRIPTION. Now, here's another example of their incompetency/problem: Walgreens, on two separate occasions, has given my RX to someone else! And I don't mean an antibiotic, I mean (1) Soma and (2) Ativan - the so-called (not by me) "good stuff" that they are so dedicated to not dispensing to me...the person it was written for! (Ever notice they never balk when the RX is for an antibiotic or some other type of non-narcotic, non-tranquilizing drug? They pick and choose what they withhold!) They LOVE that feeling of "power". That is SADISTIC. Once, my Soma RX was not ready, so I said "No problem, I'll go to the library and be back in 40 minutes...is that OK?" Yes, it was. So...after 45 minutes, I'm there (and why do they insist on being higher up than us? Jerry Seinfeld does a hilarious routine about that); and I am VERY SNOTTILY TOLD: "You already picked this up". WHAT? I just started laughing! And there were 4 people behind me, so I made sure everyone KNEW HOW THEY FOULED UP. I said "Don't you remember me? I told you I was coming back after going to the library, like 40 minutes ago?" and the KID (most of them are NOT EVEN TECHS...they are kids, nothing wrong with that, but I betcha they are dipping into the meds; I stand there and count my pills, each and every time; I don't care if I look like a nut job) says "Oh, yeah...I do remember you!" Bravo...after all, it was 40 minutes ago! Long story longer; the EXTREMELY RUDE manager got involved, told me to be quiet (I talked over him when he basically called me a liar; I said "Just rewind your security tape, then you can see who you gave my SOMA to!" in a loud voice...). Well, of course they knew they were wrong and gave me a replacement RX at no charge; but to make up for it, they were EXTRA RUDE. And of course, no apology. Also I have had them mysteriously "lose" a refill; I had 3 refills on Wellbutrin, had it transferred from another pharmacy to Walgreens, and when I picked it up..."1 Refill Remaining"? See, I guess they can't even count! They are even worse than Longs, and that's saying a lot. It's the attitude, the frustrated doctor attitude, that gets me. They seem themselves as oh so important, and do you know what? I can fill an RX! I can count and read! There! I'm a pharmacist! Also aren't we customers just giant pains in the neck? Always wanting our medication, at the right price, in the right dosage, willing to pay for it out of our own pockets, etc. I'm gonna copy this whole email and send it to Walgreens via their website. Fat lot of good it'll do. Unfortuntely, where I live, I'm limited to Walgreens or Longs (Safeway is just OK, but there aren't many of them, and certainly none near me); Longs is almost as bad. I just have come to the conclusion that Walgreens pharmacists are (1) frustrated doctors; i.e. were too STUPID to make it through medical school (and I mean, c'mon...how hard is it to be a pharmacist? Can you read? Can you count? Congrats! You are a pharmacist!) This BS about how they "carefully monitor your drugs so there are no adverse reactions" or whatever is a total lie; the COMPUTER WILL ALERT THEM; (2) they are sadists and bullies; they get a kick out of withholding medication; ESPECIALLY PAIN MEDICATION. There was a great story about a year ago; several Walgreens pharmacists accidently printed on several labels snotty comments like "Watch Out for this one..drug addict" and other worse things; they got BUSTED! Very embarrasing; but certainly proves everything that I've written, wouldn't you say? They look at ANYONE (even my mother) as piece of crud drug addicts, if you have an RX for - wooo weee, big deal - Vicodin. God forbid you have a more potent RX. I am perfectly presentable; I'm not a drooling junkie; I work for attorneys (well, don't hold that against me); I'm 47 years old; so I just cannot imagine how they treat the poor slob who looks like...well, a poor slob. WALGREENS PHARMACISTS are Frustrated Doctors, and practicing SADISTS (actually, they don't need to "practice" anymore...they have at least gotten one thing right).
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Date: Thursday, 19-Jun-08 23:03:08 CDT

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I am a Walgreen's employee, an assistant manager, and I have to say, this is not always the case. It is regretable that you have had such poor service, but there are a few things you have to understand.

When filling a prescription, if the insurance company sends back a message of "TOO EARLY" some 90% of people don't want to pay the cash price and would rather wait until the insurance will cover it. Obviously this is not the case, and when they enter your refill into the system (as long as you step up to the window to request it), they should be alerting you that the insurance will not cover the cost right then and there. You should be allowed to make that decision.

About selling your prescription to someone else: granted this mistake does happen all too often, but it shouldn't have on this occasion, considering you were there to request your refill and to pick it up within an hour. There are checks, for example, if someone you may or may not know, knows your full name, your address, and the medication in question, it is possible to give it to the wrong person.

You also need to understand that the lost refill could have been on the part of the pharmacy you were using before. If Walgreens employees can make a mistake, so can others. We're all human.

No one, that I am aware of, is a practicing sadist at Walgreens. And you have no idea what is required of a pharmacist. If you can read and count, you are not *POOF* a pharmacist; you are *POOF* a tech. Pharmacists typically know far more abnout the drugs that pass through there than any doctor could. They spend as much time in medical school learning less about medical practice and more about the actual pharmaceuticals. Ask them anything about any current drug and you might be surprised at the knowledge they have. And the computer system only alerts them that you are taking a drug that may have a possible interaction with another prescribed drug. It certainly does not tell them what the interaction is and only needs to alert them because they cannot monitor the prescriptions of all their patients. It is a safety feature for the pharmacist to be sure you are not being subjected to something dangerous.

Unfortunately, a large portion of the techs in service (and not just by Walgreens) and kids, so they have bad attitudes and foul things up worse than others fropm time to time. Comments on the labels like you've mentioned are RARELY on the part of the pharmacist, and instead are usually the work of one of those kid techs. FYI, only the pharmacist can make comments on any prescription file now for that reason.

This is typical of many pharmacies you will find. Some may be better practiced at treating the customer with more patience and understanding, more reqpect, and more kindess, but all too often tensions run high because a customer is not willing to work with the pharmacy staff, anywhere. For example, if someone wants to pick up their script, but the insurance won't pay for it, they don't want to pay the cash price, where is the blame assigned: the pharmacy for lousing it up, when in fact, all they are doing at this point is informing about the INSURANCE's refusal to pay and the cash price.

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Samatha Wilieey
Los Angeles, US
Mar 27, 2015 6:05 pm EDT

Don't do business with Walgreens, they constantly mess up prescription orders, refuse to return money owed to customers, enforce job discrimination, and routinely mistreat good customers!

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Ryan Cowan-Malloy
, US
Oct 05, 2015 4:21 am EDT

The issues that I've had with Walgreen's pharmacy has never really been the pharmacist's level of knowledge, all of the ones I've talked to have been quite knowledgeable. Though truth be told I can count on one hand my direct interactions with a pharmacist. Most are with pharmacy techs and when things are by the book, I've had no issues with pharmacy techs. I could boil down my complaint into a simple request it's this: don't patronize, don't assume, and don't lie, with an emphasis on that last one. In return I promise these three things to any member of a pharmacy staff I interact with. I fully understand that pharmacies are operating on very low staff with very high volume, and most often probably underpaid for the amount of work they're doing so if there's a mistake, or something fell through the cracks, just tell me, and that way I can get a realistic expectation of how long the delay is going to be. I've currently been waiting four days to fill a prescription that was inadvertently sent to a walgreens in another city where I used to live, and despite multiple conversations with staff I have no idea why. They told me that a manual transfer was required since it was a paper prescription. Which right off the bat doesn't makes sense as my doctor has always sent electronic prescriptions. Assuming it is a paper prescription however, I still don't know how long this will take. I got a very vague estimate of 24 hours, but maybe longer. My suspicion is that the prescription either was mailed, in which case I could have make the hour and a half drive myself to get it faster, or the prescription is lost and because this falls on a weekend they need to talk to the doctor to get a new script sent over. In which case I would prefer that they simply be honest with me so I know. It's blood pressure medication, so I can manage for a few days and it wouldn't be the worst thing in the world, but if it's going to be a week I'm going have to find some kind of stop gap measure. I also understand that the DEA is very strict when it comes to c2 drugs and that it's the pharmacist's licence on the line. So if you're not comfortable filling a c2 prescription, just say so, and explain why. Since there aren't refills on c2 prescriptions and given the fact that you can't fill one before 30 days that means I, as the patient, have less than a day to solve any problems with filling that may occur. What makes people angry is when they get the run around. When I go to fill my c2 script and they say they're out of stock I have to try and figure out whether they are actually out of stock or whether they just don't like the look of me. Am I not well dressed enough, is this pharmacy in a bad neighborhood, is it too late at night. This is the least of the problems I have with my c2 script. More often then not it's the attitude. Let me emphasize that I'm not talking about overworked and stressed out staff that may inadvertently take out their frustrations on me, I get that. No this is very apparent and very personal. It doesn't happen every time, but it happens more often than not. I'm guessing that this is because I am a man in his mid 30s who lives near a college campus, but that's just speculation. Sorry I don't really have a more conciliatory response for this one, simply put the majority of pharmacy staff treat you like a criminal whenever they see a DEA number on a script. It's a problem, and if you don't want patients yelling at you about it, then stop slinging mud.

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Heather Anne
Matthews, US
Jul 03, 2015 4:44 pm EDT

I agree completely. Nothing but trouble with my walgreens and exactly the same things you described. They like to play God with our pain! But guess what they say about KARMA?!?!

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Virginia Mooe
, US
Mar 28, 2015 11:16 am EDT

To: Jeffro53 { I read on 3-28-15 }

I have read about your message and complaint on 3-28-15. I feel sorry for you. You keep paying out over$100 and you got only small amount back or not got pay at all. This is a SCAM ! They did NOT tell you what to pay first, it is NOT right. Stop it before you loose all the money! It is better lose some than lose all, to save yourself.
I recommend you try "onemorecupof-coffee.com" which is teaching you how to make money with "Amazon" which does NOT cost you much, it is REAL and you have to spend 3 to 6 months to learn and it is worthwhile the time. Try it ! I want to try it too. I am a beginner and look for a real internet business too. Good Luck !

Virginia
New York, USA
virginiaonline123@gmail.com

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Ruth and Kevin
Orange, US
Mar 28, 2015 11:15 am EDT

I agree, and I feel the job "discrimination" has a lot to do with the fact that the OP cannot accept that someone else was more qualified when she herself applied for a job, and rather than admit someone was more qualified than her she claims she was "discriminated" against.

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ILCPhTpriestess
, US
Mar 27, 2015 5:44 pm EDT

Wow, Wags assistant manager, you put the ### in assistant. Technicians dont't just read and count. We are trained and tested regularly. The best of us are certified, as required by law after a certain length of time (differs by state), no small feat. We can decipher, enter, select product, and detect errors and fakes before the RPh ever sees the script. Your support is as unimpressive as your ignorance is obvious.

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Muhammed Wally
, US
Sep 21, 2021 10:54 am EDT

Congratulations. You ARE the exception. Keep up the good work, @ a better employer.

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Jackson12345
Linton, US
Jan 18, 2014 5:39 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have never been to a Walgreen’s but have found that CVS does similar things on when a prescription can be filled, there are 30 days on refills meaning you get a 30 day supply but sometimes they refuse to fill a prescription because they say you are a day early, now I've found it to be the same pharmacy lady who does this, doesn't happen with the other ones just her, she is counting 31 days instead of 30 when figuring out the exact refill date which means I go w/out pills for one day when I have to deal with her. They also like dictating if you need a medicine or not as if my doctor doesn't know any better, not all of them but there are some who get on that power trip and even look like they take some kind of pleasure in embarrassing you. Now, this is only for medications such as for pain, etc. I am beginning to feel like I need anxiety medicine just to go and get my medications filled because I don't want to be embarrassed and I also feel that they should not have to ask you to name what medication you are picking up, they have it all on computer and usually there is a line of people behind me, that to me is personal info, the same with giving out my birth-date, they can look on my drivers license but I do not want to give that out to anyone behind me in line or phone numbers either. And recently I was prescribed a medicine that needs a prior authorization which I hadn't heard of before, so I just paid for it with cash because it wasn't that much anyway and I didn't want to have to wait days for it to be authorized in which glad I did pay for it because I got a letter from insurance saying it would not be authorized which is frustrating to me because it is helping me more than the pain medicine I was taking, they will authorize pain medicine but not this medication, senseless but I will continue to pay out of pocket for it as long as pharmacy will fill it, I am not sure how that works. Does anyone know if I can continue to pay for it myself even though insurance wants a prior authorization as long as my doctor writes the prescription?

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Taylorh2
Aurora, US
Sep 04, 2013 1:00 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

www.healthwarehouse.com

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herethereverywhere
Knoxville, US
Aug 18, 2013 10:01 pm EDT

First, obviously most of you haven't a clue about how a pharmacy works. Instead of blaming Walgreens, or any other pharmacy for that matter, look at the people that are running your country. And believe me I say that lightly. They are the ones that are causing the problems at the pharmacies. Then comes you insurance companies. The gov't want to control every aspect of your life, and your medication, where it is hurting the majority of us, it a great place to CONTROL! As far as the way the pharmacists treat you, look what they have to put up with, probably close to hundreds of people all day, every day of the week. And quite frankly, it's people like you, trying to fill your medications that are controlled, way too early. What would that say to you? It says to me you are either taking extremely too much, or selling ( according what the meds are) . So again, stop blaming the ones that are trying to help you and do your homework, heard of OBAMACARE? That's what is causing you and getting your medication a problem. If they see your name on that computer, that you have gotten this more than once or too early, then you're considered "Dr. Shopping" and probably abusing . It's not the pharmacists people. Where have you been? Since this "president" was put back in for another term, haven't you felt like you been in a communist country? Slowly but surely he is putting his nose in everyone's lives. So once again, the pharmacist are only getting a certain amt of certain amt of medicines, and having to take contracts with drs so the gov't can keep up with how much of certain drugs they dispense. So, i would say if you had that kind of pressure on you, wondering when DEA was gonna check on you, plus your regular stressful job, then the bit--y people that come in and gripe cuz u aren't kissing their feet, I'd say you'd probably be a little on the edgy side too. And just to let you know, we have a wonderful, very helpful, pharmacist at our Walgreens near Kingston, Tn. And I promise you, if you move your scripts somewhere else, you'll be griping about them before long.

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Miracle555
Miami, US
Aug 13, 2013 12:21 am EDT

I have been in pain for more than 35 years, but have only taken pain meds for the past 15 years. I too have been treated poorly at Walgreens . Just last week a phaacist that O have known since 1995 lied to me, declaring that my Rx was 'very hard to get' and besides, they didn't have it anyway. I later learned that supply was not the issues it all. This pharmicist told another pharmacist that I know, that he did not "feel comfortable" filling my prescription. I felt terrible about this- embarrassed and humiliated, and especially, betrayed.

This man pretended to check his stock (on an open shelf, NOT where scheduled drugs are kept under lock and key). It was a charade! Enacted because his coward did not 'feel comfortable'.

Who is wrong here? The patient who has taken the same medication for years without a problem? Or the professional who lied? Why not check the Florida Electronic Data Base, where my doctor and my Rx's are recorded? Why not just talk to me like a human being? Ask my about my pain. Even though it really isn't your business, I'll gladly tell you about the terrible trauma I survived at the age of sixteen.

Because this Walgreens pharmacist did not feel comfortable, and chose to lie about it, I suffered so much unnecessary pain! Without my medication, it is not a matter of being uncomfortable, it soon becomes a matter of praying for death to relieve me of the pain.

I have been treated shabbily many times by Walgreens so-called professionals. Lying to customers and patients is not professional behavior. And all this because of someone else's bad behavior.

Your argument that these Pharmacists are 'protecting' me in any way does not hold water. Because the man LIED. And don't think withdrawal can't cause harm. When a pharmacist has denied filling my Rx, my blood pressure has spiked to 180 over 95, from my normal of 110 over 50. Not to mention the heart arrythimia that comes with it. Does this sound safe to you?

The torment that good people are being subjected to, having their much needed medicine withheld, being criticized, scrutinized, and insulted by drugstore staff is immoral, and should be illegal. This behavior causes real harm. It must stop.

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Walgreens theft of prescription/no follow up

Dear Complaints Board;
Please could you help by calling or emailing Walgreens HQ to find out why the Spokane Walgreens is witholding the photos of the creep that stole my friends prescription and why they did nothing to the thief after refusing to fill the prescription. I am aware that some pharmacists have been found to be in on some scamas, some of them have habits and some of them short customers on their prescriptions and refills. This has happened before at the Safeway on 14th and John in Seattle. However, I would specifically like to know why Walgreens has not been proactive in getting back to us and solving this mystery. This is doubly important because my friends car was burgled and not only were prescriptions for essential medication stolen, there was also $400 in cash and other items stolen in front of the hotel security camera in Spokane, which leads one to wonder whether or not the criminals are the ones monitoring the security cameras. The Spokane/Eastern Washington and Idaho area is known for right wing nazi criminal networks that do this kind of stuff, so it would be invaluable (as a freelance journalist) to get some clues on this stuff. Thanx, good luck, Marty [protected]@yahoo.com

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Update by marty
Jul 24, 2008 6:47 am EDT

Dear Complaints Board;
Please could you help by calling or emailing Walgreens HQ to find out why the Spokane Walgreens is witholding the photos of the creep that stole my friends prescription and why they did nothing to the thief after refusing to fill the prescription. I am aware that some pharmacists have been found to be in on some scamas, some of them have habits and some of them short customers on their prescriptions and refills. This has happened before at the Safeway on 14th and John in Seattle. However, I would specifically like to know why Walgreens has not been proactive in getting back to us and solving this mystery. This is doubly important because my friends car was burgled and not only were prescriptions for essential medication stolen, there was also $400 in cash and other items stolen in front of the hotel security camera in Spokane, which leads one to wonder whether or not the criminals are the ones monitoring the security cameras. The Spokane/Eastern Washington and Idaho area is known for right wing nazi criminal networks that do this kind of stuff, so it would be invaluable (as a freelance journalist) to get some clues on this stuff. Thanx, good luck, Marty marty_8675309@yahoo.com

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Walgreens scam service

I am completely fed up with Walgreens. We have been going to Walgreens since we moved to Carlsbad 16 years ago. Our small town has had the store move to a new location. When the store was at the end of a small strip mall it was great. You could go in, drop off and get your prescription when they told you it would be ready. 10 15 minutes meant exactly that. It moved a number of years ago to a new stand alone store. Once it moved all bets were off. The customer service in the pharmacy has dropped off the face of the earth. It is non existent. We require perhaps two or three prescriptions filled each month. Since the store moved I have yet to get what they have promised. Their customer base has not increased. Their pharmacy is new and state of the art. They have twice as many employees working in the pharmacy now. The service is worse. Typically I am told my Rx will be ready for pick-up in 45 minutes to an hour. At the old location 10 20 minutes was typical. We use Walgreens because the store is close to home. I can go home and come back when I have been instructed. When I return for my Rx it is never ready when I get there. I mean never. I have heard every excuse they have. The most overused one will revolve around insurance. Why is walgreens concerned about putting pills in a bottle prior to an approval from an insurance company? I need it anyway. Why lie to me that my Rx is ready for pick-up? I started going by the e-mail messages. I would receive an e-mail indicating my order was ready. I get to the store only to find there is an issue and my Rx is not ready. After a few of those experiences I would call before going down there. I was always told my order is ready for pick-up only to find they lied again and they are not ready. If I had the time to run to the store to check on my order I would not bother calling first. They have my phone number. They ask for it when I drop off my script. Why dont they call me when the insurance is not cooperative? If what I or my family needs is pain meds we need them now not once the insurance authorizes it. Call me and tell me I will have to pay full price. Why does the pharmacy presume I wont pay full price? Today was the last straw. I dropped off a script at 2:45 after leaving the hospital. I was told that my order would be ready at 3:45. Fine, I took my wife home to start her recovery with the intention to return later for the medicine. The soonest I could return was 6:00. I was told one of the two scripts was not ready because of the lack of an insurance authorization. Again why assume I will not pay full price? My wife needs the pain medicine now not once the insurance says she can have it. I am so frustrated and fed up. I have repeatedly expressed my concerns to the store management but nothing changes. The store does not care at all. I do not want to hear from the store, I want to hear from someone who can make a change. I appreciate and have taken advantage of walgreens nationwide database. If we need a refill while away from home walgreens can fill it anywhere. This is a real bonus in my opinion. I have always found that any other walgreens tells me what they can do and do what they tell me. Twenty minutes means twenty minutes. Insurance issues are remedied before I return to the store. If there was an issue I am told what the issue is and what was done to get things done. If they anticipate an issue they tell me when I drop off the script. If another store can deliver there is no reason why ours can not. Is there any excuse for not doing what the other stores can do? We have used other stores in Albuquerque, Lubbock, Durham, Salt Lake City, Seattle and Dallas. The only store that can not deliver is Carlsbad New Mexico.

Please tell me what will be done to remedy these issues.

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perfecto
Denver, US
Oct 25, 2009 3:06 am EDT

Walgreens shouldn't tell someone their order is ready when it isn't.

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SBubble
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Dec 03, 2008 12:41 am EST

Sir,
I can understand your frustration.
It is a suggestion though, That if something IS so vital to you that you are willing to forgo insurance and pay for it personally, that you advise the pharmacy staff so when you drop it off. This doesn't excuse the problem that you've had and for that I am personally sorry.

I am glad however that you have seen that this is not so with all Walgreens. If you would like to see that your local Walgreens is brought up to par, You may ask for the number to the District office. Expressing to them your concerns With THIS particular stores performance against OTHER Walgreens should be Very effective.

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antymaster
,
Oct 13, 2008 11:57 pm EDT

"Their customer base has not increased."

Just because you don't think there was an increase in customers DOESN'T mean there wasn't. You're not in the store 24/7, 7 days a week. This is almost hilarious. Do you see the daily reports of filled prescriptions? Do you actually know how many customers they now have? Nope.

"Why is walgreens concerned about putting pills in a bottle prior to an approval from an insurance company?"

Because if Walgreens fills your medication, and you in fact do NOT want the medication (whether it be because you can't afford the non-insurance price because of a refill-too-soon, or because there the medication is not covered at all), we wasted time, money and labor on your prescription. In fact, sometimes we are unable to rectify an insurance problem for a variety of reasons. How is YOUR insurance OUR problem? Anyway, filling a prescription that the patient will most likely, inevitably not get seems inefficient, doesn't it? Contrary to your belief, most people do not and cannot afford medications without insurance coverage.

"Why dont they call me when the insurance is not cooperative? If what I or my family needs is pain meds we need them now not once the insurance authorizes it." First, we cannot call EVERY patient in a busy pharmacy, which yours most likely is, despite your stance towards the opposite. Second, again, see my rant about insurance. Most often than not, people cannot afford medications, or they want it to be covered. So why waste time, effort and money by filling a prescription that will inevitably be given back to the patient or restocked?

I'm frustrated, so I'm done.

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Walgreens terrible experience

Today my husband dropped off his prescriptions at around 12:45 in Duncan, Oklahoma. When I went to pick them up, two of the employees in the pharmacy could not find his name in the computer. Then they just left me standing there to help another customer. When one finally returned back to me she still couldn't find him in the computer even though I spelled his name 6 times and gave her his date of birth at least 3 times. I asked her to call him and get the information on what all the prescriptions were and that I had errands to run because she was taking so long. She said she would call him.

Then she called my husband and told him they wouldn't fill the prescriptions because they had the wrong DEA number on them. He asked her to call the doctor and that there were 2 doctors with the same last name at that hospital, and she responded by hanging up on him. He said he was not being rude he just informed her on how to get the correct information so she could fill his prescriptions.

Then my husband called back and talked to the pharmacist on duty (about 8pm) and informed him about how they weren't helping him and how rude the lady had been on the phone. They told him they refused to fill his prescriptions and take them somewhere else. We went to get the prescriptions and the woman who hung up on my husband was at the window. He asked her why she had hung up on him. She said he hung up on her. They gave back the prescriptions with writing all over them that they had done. I don't know if another pharmacy will fill them now.

It's unbelievable that they run their pharmacy so ineptly. Why could 2 separate employees take more than 2 hours to find someone in their computer? Why did they refuse to fill legitimate prescriptions? The whole thing was very weird. I go to Walgreens all the time for other items but I won't set foot in there again after that rude treatment.

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Jeff Rein
, US
Oct 01, 2009 12:22 am EDT

With over 250, 000 employees it is safe to say that there are good ones and not so good ones. I can tell you that Walgreens spends a ton of money on training and development of employees. And, the general public is wonderful to serve. I suspect, however, many of the people that have taken the time to comment on this site are in the vast minority of our customers. And if you were to ask them the last time they complimented ANYONE on ANYTHING, they would have a difficult time recalling one. I have seen customers begin dropping 4 letter words to elderly female clerks because we ran out of pencils. Really? Pencils are worth degrading yourself and treating a fellow human that way? I have seen a customer lift their dress and poop right in the middle of the aisle. I had a lady tell me that we should be ashamed of ourselves because we did not have a public restroom. ( The reason it is not public is because people were shooting up herion in there ).
It is a shame and it makes me sick to read all these negative comments. I know that nobody is perfect, but we sure to try and put our money where our mouths are. I apologize to anyone who has been hurt by poor service, rude service, or ran across a bad employee.

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dissappointed customer
Orlando, US
Sep 24, 2009 9:39 pm EDT

I fill out all my prescriptions at walgreens after todays experience am going to another pharmarcy.I first dropped of my prescription at the walgreens on kirkman and raleigh was told to come back after an hour went back after two hrs got there my prescription wasnt ready something to do with their printer, they did not know when it was going to be fixed, so i asked them to tranfer it to another walgreens the one on John young and Conroy rd.The clerk/pharmacist was so rude cut me short when i was answering her question, took some time to come to the drive through window my receipts says her name is Jenny.Thanks to her you have given your business to another pharmacy

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Walgreens they seldom have all ad items

I work for walgeens and we seldom have all the ad items in the ad. Our store manager is only concerned about the things that effect his bonus. You can’t loose any of your gross profit if you don’t have them items to sell. We will write rainchecks for the items. He will only then order a case of them item knowing there are more rain chain checks out there.

How can we continually screw our customers like this? How did we get to where we are today? Can’t our district manager figure this out, or is this common practice?

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GirlieCat
, US
Jan 04, 2010 8:05 pm EST

I work for Walgreens as an Asst. Manager in District 153 in CA. You do not identify your position but for you to make this statement it means you see a problem that bothers you. First, you are part of that Walgreens store; a team member who can be part of the solution to this problem. Ad Items are an ongoing challenge in all stores but it is possible to reach the approach that we make a team effort to not just have the ad items but to make sure that the items are accessible to all employees so there is none of these comments "no, we don't have it, sorry, we just did not get it or we just ran out or so many other excuses I have heard over the years." Or write that raincheck. Or worse, just make up something to say. Our Customers are worthy of the truth and our effort and if we truly do not have the item get their name and phone number and call them when it comes in or call another store for them. True this takes time but it is our responsibility to make every reasonable attempt to fulfil what we advertise. Extending ourselves to the customer creates loyalty and trust but excuses just sends them away, often not returning.

Ad preparation is not setting the ad the day or night before but going to store net and finding the ad way in advance, checking on hands and popularity of the product and warehouse availability etc so that you can get the merchandise if needed before the ad breaks and not after. If one employee (the store manager) is all it took to make sure ad items were in the store we would not be in business. Each store is a team and we each have personal assets we bring to the team in spite of our positions that makes a difference. Our job titles just mean we have different levels of responsibilities but each of us have the same responsibility to our customers. Someone mentioned various responsibilities such as the sims coordinator but in all honesty it is not all about "not having the product" but where that product is in the store because if it's not seen it will not be available to the customer.

We all have the same policies and procedures but how we implement them often derails things; we all must communicate and understand the process and be a team player in all aspects of our stores including helping with a solution. Good Luck Just found this site today.

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Tiredof WagsRR
Escanaba, US
Sep 27, 2009 5:28 pm EDT

I thinik it varies by manager. I find the store in my town NEVER stocks up on sale items, especially the Register Rewards. I keep hoping a CVS will open up to give them some competition and maybe that'll help. Went in today on the first day of the sale flyer and they don't have many of the items and don't have them on order. The manager says he "doesn't control what comes in on the truck and corporate decides what they get." How can this be? Wouldn't corporate know to send the sale items so they do have the items in stock? Or is Walgreens just using the Register Rewards and sales items as a bait and switch to get customers in the stores? If I cannot find the particular sale items I went in there for (based on the Walgreens ad), then I leave my cart and dont buy anything else. They may issue a "rain check", but that doesn't help with the Register Rewards items that they never seem to stock.

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jefehbk
, US
Aug 05, 2009 2:07 am EDT

each week before our warehouse order is released, I pull the upcoming ad and take a look at it. I check most things in the store to make sure we are in stock, unless I know we have it in the backroom. Items I think might sell well I order up on to try and not have out of stocks. Most of the time all is good, when an item is out is usually the last day of the ad and I missed estimating a tad...or the warehouse was out to begin with.

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God
Apopka, US
May 09, 2009 7:37 pm EDT

RAINCHECK?! give me a raincheck for a bar of soap!? have you ever taken a damn shower with a bar of soap?!

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SBubble
,
Dec 03, 2008 1:03 am EST

Not to mention you cannot assume that every raincheck you wrote at your store will be returned there, likewise other stores rainchecks can be used in your store. And i find it hilarious that you are upset at the MAnager! If anything your sims co-ordinator is just as responsible for seeing that your store has what it needs and that counts are accurate. Your ignorance on the matter is very frustrating, you ought to bring up these types of questions to your managers/assistants and inform yourself!

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Aaron
, US
Aug 31, 2008 1:39 am EDT

It could also be that he does order these items but the warehouse doesn't have enough merchandise to meet the needs of all the stores they supply. This happens a lot in my district with high demand items.

Also, most managers would prefer NOT to pollute the world with more rainchecks...

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Josh
,
May 06, 2008 10:38 pm EDT

I am a store manager for a Walgreens on the west coast, and you are a bit misinformed about how the profit is made.

When items are on any type of sale, the Walgreens Corporate HQ gives the individual stores "Scan-down" credit on all sale items sold. Meaning the store actually makes MORE profit off the sale and markdown items than regular priced items.

If your store manager is purposely not ordering sale items, his losing big profit for his store, and also losing big $$$ by making customers unhappy. There must be another reason for him not ordering the sale items, such as thinking there's not enough space for him to merchandise them. Stil a bad move.

ComplaintsBoard
M
9:50 pm EDT

Walgreens Faulty automated attendant via phone

April 21, 2008

My name, address and telephone numbers are not for sale nor do you have my permission as a third party to sell these items.

On April 10, 2008 I used the automated attendant which I have used habitually and successfully for over three years to order refills of three prescripts and as per the prompts, I set the pick-up time at 2:00 PM the following day, April 11, 2008. I went to the pharmacy and was told by the clerk behind the pharmacy counter (not a pharmacist) that they had never heard of me and that I certainly hadn't used the automated attendant the night before to order refills of my prescriptions. I asked to see the pharmacist. She apologized profusely and filled my prescriptions in about 10 minutes.

On April 19, 2008 I used the automated attendant to order refills of an additonal three prescriptions. The pharmacist (not a clerk) who waited on me told me that I hadn't made such an order and that if I had it certainly would have been registered in thieir computer data base for prescriptions to be filled that day, April 20, 2008. She told me that they had had to fax one of my physicians to authorize refills as such refill authority for Allipurinol had expired and the physician had not responded to their fax. Then she told me that I had registered a pick-up for one day later, April 21. I had not. I had registered for pick-up with the automated attendant for the very day I showed up at the pharmacy, April 20, 2008, which was the next day after order the pick-up via the automated attendant. I know that to be true because choosing a prompt for any day with the automated attendant other than "tomorrow" triggers a series of inane questions which sounds like garble to the listener. That's why I always use the prompt for pick-up "tomorrow."

The pharmacist kindly and very courteously filled my other prescriptions as they had adequate refill authorization noted from my physician, apologized, again, and outlined the best protocol to check to see when my remaining prescription will have been filled. I thanked her and told her of my deep suspicions re the inadequacy or faultiness of that pharmacy's automated telephone attendant. As it was Sunday, she suggested that I return to register my comoplaint in person with the pharmacy staff members who work weekdays and with whom I am well-acquainted.

Alternatively, I decided to use this complaint process, too, as well as a[ealomg directly to the pharmacy staff with whom I'm personally acquainted. I'll do that when and if I get my last prescription filled.

Sincerely,

Maurice Conn

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1958Debs
Visalia, US
Aug 17, 2010 12:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just love those "robocalls", how bout you? To start off with, they ain't exactly clear. My mother, who uses that pharmacy is kinda hard of hearing, and I find them hard to hear. That's when it's even working correctly. It has even sounded like the prescription is ready when I listened, and yet it wasn't. But even that doesn't take the cake for what it did one day. Moma was told on a stupid "robocall" that her prescription for a certain drug she was taking was ready. However, she knew it was too early and she didn't even need it. So she called the pharmacy, waited a long time and spoke to a pharmacy technician. She told her "Oh, yeah, you're right, it's too early, sorry". So guess what happened? She got another stupid "robocall" telling her the same thing again, further confusing her. I went down to the pharmacy to pick up her meds, and was told that one was too early. That's nice, that wasn't one that she was trying to fill, their own stupid system was automatically filling it, calling her to tell her that her meds were ready and then telling the same tech from the phone call that it was too early. It's bad enough that they never answer their phones and expect you to enter the prescription number on the phone, but then they have "robohell".

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

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Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

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