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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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7:53 am EDT
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Walgreens pharmacy tech that lies and can't count

I had my prescription filled, I called back an hour after I got home, it didn't look like there was 120 in the bottle — yes, it is a narcotic — I ask for the pharmacist that I thought had filled my script — when I tell him that I have found a mistake and I realize that it was a mistake — he puts me on hold comes back and says amber says she counted out 20 and put on a bottle of 100 — two problems she is a make-up girl that wants to work back there but not qualified and the main problem is that she admitted she never counted the 100 to make sure there were 100! Then he says that he knows she is right — well let's hummer me count your inventory... Ok well I call back after he has done that — he informs me that something is going on his w/ them he is 15 over not my 20. That is # I will never have my prescriptions filled there I won't even buy toilet paper there..

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5:26 am EDT
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Walgreens poor pharmasy service

I have been a customer of Walgreen's Drugs stores way over 20+ years for all of mine and my families medications. The service in the past year and a half has really been poor. There is never enough help for one. They are constantly calling and telling us prescriptions are ready to pick up, and we go there and they can't find them or say nothing is ready. There is not enough help to service the drive-through and the inside, especially on the third of the month when social security checks come in. I have a CVS pharmacy closer than Walgreen's, I am going to move all my prescriptions there due to this poor service. I liked Walgreen's because it is very convenient when traveling because Walgreen's is in about every state and the computers make it real easy to get refill when traveling, but I am sure CVS will have the same thing. I am sorry to have to do this but at the cost of gas, I can't afford to keep running to Walgreen's only to find nothing is there, or they don't have enough product to fill the script and have to run back for more.

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1:54 pm EDT
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Walgreens rx short of quantity

The RX I have there is for my dog. It's for phenobarbital which is a controlled substance. The quantity is 150 tablets for 30 days. Three times now they have miscounted a bottles of pills. She is to take 5 pills a day. The first time the count was wrong I got to the last day of a quantity and there were 3 instead of 5 left. Since I wasn't counting the pills I didn't know if I was 3 long or 2 short so I didn't report it. After that I started to count them. Several months later I came up 2 short and called the pharmacy and was able to pick up the missing 2. A few months later and now I'm missing 5. I will need to call the pharmacy tomorrow to discuss it with the pharmacist. They told me the pills are not hand counted but counted with a machine by weight. I was also informed I could have a note added to the account to count twice, but if the machine is not being calibrated properly the fist time the same result will happen again. My concern is that this is a controlled substance and wonder how often this may be happening to other people who don't count their pills when they get home. Especially because an even 5 pills, which is a daily dose, would easily be looked over if I didn't count. I will call the pharmacy tomorrow but I'm going to start filing complaints because if it's not someone pocketing these pills than it's at least negligence and carelessness. COUNT YOUR PILLS NO MATTER WHERE YOU GET THEM!

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Crystal Lynn
Brownwood, US
May 12, 2014 8:43 pm EDT

We have used the Walgreens in Brownwood, Texas and had the same problem of not receiving the accurate count of pain meds. We called the manager, spoke to the pharmacist. The next time the RX was filled, our daughter went to pick up the prescription and she emptied the bottle on the counter and counted them. 4 short ! The pharmacist was ticked off that she had the audacity to count them right there. Our daughter told him of the shortage. He went in the back and...whoops! there were still 4 in the tray that they count them in.

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10:02 pm EDT

Walgreens I will take my business elsewhere

The Walgreens Store Manager in Boise Idaho located on Fairview and Milwaukee location is a real jerk. He is this young cocky arrogant kid that expects customers to call him by Mr. I hear him talk down to employees at the store I hear him be rude to customers who have to return something. I had a complaint and it was about him and he made me leave the store. My complaint was he was being very rude to the cashier in front of me and several other customers in the store. This kid should not be a manager of a store if he can’t be respectful of his employess. Due to this arrogant manager I will not shop at Walgreens ever again.

I have been a Walgreens customer for several years but no more after tomorrow. I was in the Elizabeth City N.C. Store last week to pick up a prescription and saw Loreal make up products on sale so I picked up a couple. Of course when checking out, both rang up at full price. The manager totally ignored the cashier that paged her to resolve the issue. After waiting 25 minutes I went to the photo booth where she was just talking to another employee. Today when trying to pick up my prescription, they had filled the wrong one so I’m waiting for 25 minutes again. I guess you have too many customers and service has gone away so in turn I will take my business elsewhere too!

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MauiAL50
, US
Apr 24, 2012 3:08 am EDT

Seriously, you waited 25 minutes for the manager to come for a pricing problem? When you found the manager at the photo booth, did she solve your problem? How do you know she wasn't sorting out a problem at the photo booth when the cashier paged? But really, you actually waited 25 minutes? I would have left after maybe 5 or 10.

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7:54 pm EST
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Walgreens won't let me shop in peace.

My mom and I were shopping a t Walgreens and I was asked by the employee if I needed help. My mother got angry and told them if we wanted help we would ask for it. I have a feeling that we are being discriminated against because we are Hispanic. They think because we are Hispanic that we are going to steal or we don't know how to read. If we wanted help we would have asked for help.

To make it worse the cashier asked if we found everything we were looking for. My mom said we are not stupid and yes we did find all we were looking for.

Why can't a person just go shopping in peace and not have to worry about employees harassing them when they shop.

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not far away
Clearwater, US
Oct 13, 2012 9:13 am EDT
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I love it when asked if I need help, because usually I do need help. This shows how Walgreen values you as a customer. Just be thankful and polite to the employees. It might make their day much happier.

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FarfalleAlfredo
Carpentersville, US
Mar 24, 2012 2:53 pm EDT
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Next time you go in, just wear a sign that says "Don't offer me customer service, I don't want it" and that will solve the problem.

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JustSayin99
centralia, US
Mar 19, 2012 9:58 pm EDT

You are truly one of the problems in retail today.

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ihatewalgreens
Ringgold, US
Feb 13, 2012 6:45 pm EST

Walgreens employees are REQUIRED to ask you if you need any help, the cashier was just trying to be friendly and helpful. Management is all over employees to provide "Customer Service" to its customers. Maybe you should shop online where you can shop in peace and have no interaction with employees or go to Wal mart where no one will even speak to you. Its customers like YOU that make retail employees hate their jobs!

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Ndleaks
Hampton, US
Feb 12, 2012 4:23 am EST

Idiot, it is called customer service. That is walgreens policy you must speak to every customer that comes within a few feet of you.

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dicktrickle
, TG
Feb 09, 2012 2:07 am EST

Go back to Puerto Rico if you don't wanna be harassed you ###in' spic!

ComplaintsBoard
R
9:55 pm EST

Walgreens bad quality

In August, I purchased a Coffee maker from walgreens made by Sylvania. I have tried to get in touch with the CEO/COO, as the Coffee Pot had a hole in it, I ended swallowing Glass. Ignoring me is not going to solve the problem. Walgreens has a pattern of using the same company that continues to use the same sub par equipment that caused a recall in 2002. I have the documents that prove this.

Compensate me for the injuries that I incurred as a result of using your product.

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dicktrickle
, TG
Feb 09, 2012 2:17 am EST

Yeah cuz I'm sure the CEO/COO is available to take your stupid complaints! Just get a refund loser! You probably stole it the first place like every other crackhead. How did the glass taste by the way?

ComplaintsBoard
C
9:18 pm EST

Walgreens walgreens makes employees on j list work christmas

Before Walgreens implements policies that segregate employees by race, they need to do research and maybe ask the employees what nationality they really are.

I am a divorced mother. I work at Walgreens as a second job. We were told we must all work Christmas Eve and the other holidays were voluntary. They scheduled me Christmas eve and Christmas day because they ASSUMED that I did not celebrate Christmas based on my ancestry. My last name is actually my exhusbands name. I am Catholic and not Jewish. Management just the bright idea to make a stupid J-list of employees and schedule them on Christmas. I think this falls into a very gray area. I am singled out as Jewish and do I need to prove that I am a Catholic if I want Christmas day off ? Do I need a notarized letter from the priest?

Walgreens, your thinkin' is stinkin'.

Treat everyone as equal and stop making lists of employees based on race and culture. This crap will cause legal issues if it goes further. Where does racial profiling stop? And this J list is racial profiling. The intention might have a sliver of merit, but let employees speak to managers about their race or religion if they wish to.

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2:52 am EST
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Walgreens - incompetent rude mean impatient stupid jerks there

walgreens and just about every pharmacy around esp in orlando has the most rude incompetent ###s you can imagine...stupid jerks always work there..they are slow, incompetent and dont seem to know what they are doing and screw things up constantly...im not sure what they went to school for for FOUR years but many are just very stupid and rude...almsot every...

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10:46 pm EST

Walgreens very dissapointed

I worked for two years at this place, I don’t ever want to even see one again! I quit because I hated how they treated their employees. Its completely crazy how bad it was.

The scan department (price team) rarely ever does their job and Walgreens wants to fire the employees on the register that want to help build a better customer base. One of the employees was recently terminated for giving the customers the price on the shelf. It wasn’t that she was getting something out of it, she just wanted to help the customer and give the customer an experience that would make them come back. But instead she gets fired and told it would go on her record. Its not her fault that the scan department isn’t working.

What is outrageous about this is that when any employee did a price modification, we made sure that it was approved by the higher authority in the store. The manager should be the one in hot water too! The customers want the items for the price marked, not what the computer says it should be! Whats the point of having price tags if they’re never marked right. Sounds like Walgreens is out to get the customer. Hopefully the customers wise up to this scandal.

Being in retail for even a short amount of time you realize that “the customer is always right, ” (within reason of course) but as a guideline the statement rings true. The recently fired employee questioned Loss Prevention about this issue. The women advised her that she should have told the customers that the tags were out of date and that its no longer that price. There is no way to win in that situation.

Apparently, either way you’re going to get fired. If you change the price to appease the customer then you’re getting fired for theft, but if you make the customer pay the price in the computer than you get fired for lack of customer service. I will never shop at a Walgreens ever again, and I will advise others to do the same. Either way you’re screwed!

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SimplyPut
Greenwood, US
Jun 07, 2012 1:00 pm EDT

Walgreens, multiple inside sources reveal this, recently a Manager was fired at a Dayton, Oh store. After the fact assistant managers reveal he was fired because the stock room was not tidy. Right before he was fired a young woman of color was brought in to be an assistant manager, she was lets just say to be kind, incompetent. She had a germ phobic attitude, she grimaced openly when ever you or a customer got near her, maybe you accidently said nice to meet you, and held out your hand. Very unsettling. Multiple employees and customers wondered how do you get into management, with that attitude. Could it be because she was a woman and not white? I am not a racist in any shape or form, but wow! Next thing you know she transferred to another store, inside sources at the 2nd store reported the same strange behavior.

Now here goes the unbelievable part, the white Manager was fired, the above mentioned non white woman was promoted to Manager at another store, that non white Manager was brought in to replace the white Manager that was fired. Just a little side note the District Manager that carried out all of these decisions was a non white female.

Every one was shocked, employees and customers, customers left in droves. The new non white Manager was totally incompetent, he told employees that "hey your were hired to work weekends, No you will work anytime I say, like week days or week nights. You were hired to work nights, no you will work mornings. You were hired to work week days, no you will work nights, weekends, or what ever I say". Technically no need to change every ones schedules, all shifts were adequately covered.

What do you think happens next? Well 7 of the 11 employees quit. Wow, what kind of District Manager allows that to happen? Most of these people were there 5+ years. That in its self is a red flag, this new Manager, does not know what he is doing. This is just simple Management 101 at your local community college. But that's just the beginning, apparently this guy comes and goes as he pleases. Sometimes not telling anyone. His idea of Managing truck day is, that as items come out of the truck, he grabs them and hands them to someone else, no idea of what should happen. Then he goes to his office to take personal calls. He does not know how to schedule, do add tags, do resets, nothing. How does someone become a Manager with this skill set? He avoids interaction with customers at all costs.

Now the store is short handed, and the poor souls that are still there have to make up for his incompetence. I know a few hundred people that now do not do business at this location. They go to other Walgreen stores, or other drug stores altogether.

Another revealing fact is that other Managers in the district know of this guy, and when they are told about what's going down at this store, they all seem to say "I am sorry that you have to report to him", know one has taken his side.

Oh guess what, multiple inside sources reveal that the stock room is still in the same condition.

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FarfalleAlfredo
Carpentersville, US
Mar 24, 2012 3:00 pm EDT
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That sounds about right. I just quit Walgreens after 10 months of employment. They put my availability in the computer wrong and refused to fix it, denied all my requests for time off (while granting all my co-worker's requests). I hated working Saturday night because they put up new sale tags before the items were scanning, but just try to tell a customer "That price does not go into effect until tomorrow", the shelf says that price and that is the price they want to pay.

ComplaintsBoard
T
7:15 pm EST

Walgreens illegal racketeering

Pharmacist at Wallgreen, Lomita city California attempted to refuse giving brand name meds ordered by my primary physican. all the time, every times the pharmacist refilled generic meds instead of brand name ordered by my primary Doctor'e priscription. The pharmacist failed to provide my wife and me legal documentation or policy regarding the reason why she, the pharmacist refilled generic meds. the pharmacist discouraged me and my wife to take the meds of brand name using all kind of excuse.

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DJ
,
Aug 01, 2008 12:05 pm EDT

On 23July08 I went to Walgreens at 7910 Fountain Mesa RD, Fountain, CO #[protected]
I filled a prescription for 20 tablets of hydrocodone in preparation for surgery on the 30th. As I did not need the meds right away I put the package up.
I took 2 tablets on the 30th after my surgery. I then took 2 tablets during the day of the 31st and that is when I noticed that there were only 6 tablets
left. 6+4=10. My concern is that of insurance fraud and or the potential illegal selling or use of the other 10 tablets by the pharmacy staff. Please investigate.
Thank you

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tom yena
North Dartmouth, US
Jan 08, 2011 1:41 pm EST

Every time i pick my meds up i always have a promblem, they mess up my meds.Cant someone help, if not i am just going to go to cvs pharmacy.Wallgreens is soooooooooooooooooo BAD ! there pharmacy dont know what there doing.

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Barns and Noble Carmel Indiana
Carmel, US
Dec 11, 2010 5:30 pm EST
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I am inundated with emails all day every day from Wallgreens.com . Most go to spam but the overflow to my inbox is unbelievable. I have unsubscribed numerous times at least (30) -Next stop federal website.

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frank_tassie47
Massena, US
Jan 26, 2010 7:33 am EST

"" I WILL NOT SHOP AT WALLGREENS ""

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Dec 01, 2011 9:48 pm EST

Well that's a start.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Dec 01, 2011 9:18 pm EST

Can you elaborate just a bit more on that comment Brenda.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Dec 01, 2011 9:08 pm EST

This is getting really interesting.

JuliePooh51265
JuliePooh51265
Lancaster, US
Dec 01, 2011 8:58 pm EST

If you are talking to me SlimJim, I just used common sense (not so common, I know). I've run into the issue myself with medications before and always have the Dr specify if he doesn't want generics given. :)

JuliePooh51265
JuliePooh51265
Lancaster, US
Dec 01, 2011 7:59 pm EST

Does the Dr. specify on the prescription "brand name only"? If not, then they will fill with generic when possible. They don't do it to piss you off, the insurance companies don't like to pay for name brand unless the Dr. specifically orders it.

And before you ask, no, I do not work at Walgreens.

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ConnorsMommy
, US
Jan 27, 2010 1:23 am EST

OH learn how to spell.

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5:11 am EST
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Walgreens - incompetent rude stupid weird pharmacists

walgreens almost always seems to have really rude incompetent and stupid pharmarcists...for some reason...i went to a walgreens on lake underhill in the past and another and both said they couldn't get my insurance to accept it or waht not-- then once had to speak to my mother and they figured it all out--why can pharmacists not figure out how to get...

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6:27 pm EST

Walgreens when did a drug store become a hospital?

When did a drug store become a hospital? Why are pharmacist giving flu shots or shots of any kind? The dirty secret is because Walgreens makes so much money on the flu shots. They charge $30 when it only cost them a few dollars. That is more than a $25 profit. It all comes down to MONEY! The pharmacists are forced to do this otherwise they will lose their jobs. They take a ONE DAY class and then they practice on each other. And now they are ready to give shots? I can't believe the drop in professionalism but I guess any can poke a needle into your arm after one day of class. In fact, drug addicts are much better at it than anyone.

The pharmasists are disgruntled but what can they do. They are doing so many things and to give shots on top of it. There is no real area set up to do this and with the running around there is a possibiltiy that things can get contaminated.

They should have a professional nurse focussed on administering the shots and explaining all the details. They can also answer any questions and not rush to do other things. That is the proper way.

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Susan Sky
Minneapolis, US
Nov 24, 2014 9:11 pm EST

Walgreens customer service has seriously declined since they started aggressively pushing flu shots. The pharmacists are now no longer available to do the job of filling prescriptions as they are usually off giving flu shots during working hours. As a physician, I have made a concerted effort not to send prescriptions to Walgreens during the fall when the pharmacists no longer make filling prescriptions a priority. My patients filling prescriptions have had excessive wait times for their medications and my nurses and I have had excessive wait times on hold to speak with a pharmacist about prescriptions. Walgreens may consider aggressively marketing flu shots to be a means of increasing revenue, but it may likely backfire as more physicians feel like I do that they no longer provide good service filling prescriptions.

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goggyholic
, US
Jul 20, 2012 1:48 am EDT

Apparently, it does take a genius. I had a flu shot in Sept of 2011. The administrator stood over me and shot down from the top of my shoulder. The initial flu shot pain never ended. In fact, it grew incredibly worse. Almost a year later, I cannot sleep or stop the pain. I will turn in my notice to my job within the week because I cannot do what is required. Am I a creep seeking disability? No. I am already receiving my $700 social security, which I obviously need to supplement--so I cannot now claim disability. Our life is devastated! Walgreens needs to properly train their shot administrators.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Nov 21, 2011 9:00 pm EST

Zacko, don't you have homework to finish?

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I hate Hallmark
Aquilla, US
Nov 21, 2011 7:35 pm EST
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You don't like it do not go there for one and let everyone else make the decision of where to get the flu shot. CVS is the horrible store not them. You must work for CVS to try to make them look bad. Well your CVS got me fired because an employee made a false claim about me sexually harassing her.

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IMD1
, US
Nov 21, 2011 7:19 pm EST

That is great Julie that those options are available to you, but not all employers or bases offer what you are suggesting.

JuliePooh51265
JuliePooh51265
Lancaster, US
Nov 21, 2011 7:14 pm EST

Do like I did, get yours at work. When they send the serums to the base, they send enough for all of the military and a certain percentage of the civilians. Once the military are done, civilians can get them until they run out. And it's free too. My Dr. office used to do a flu shot clinic but stopped a couple of years ago. Pissed me off. But, since they are free on base, I don't complain anymore. :)

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IMD1
, US
Nov 21, 2011 7:12 pm EST

It doesn't take a geniusor MD to administer an innoculation.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Nov 21, 2011 7:07 pm EST

'Yes, heaven forbid a business should actually try to make money." Obviously the OP knows that. No need to trash the review like that.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Nov 21, 2011 7:03 pm EST

The Fact Police have arrived.

ComplaintsBoard
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6:17 pm EST

Walgreens they seem to enjoy making me suffer

Needed a prescription refilled. My insurance only pays for 15 days worth per month so I needed to purchase my uninsured portion of my medication (days 16-30) and was willing to pay cash for it. Despite having the appropriate prescription to match the full 30 supply they would not give me this second half of my medication. I want to reassert the fact that I was willing to pay cash for this. They refused to listen or even call the doctor despite the fact that the prescription reflected exactly what I was saying. This has happened at least 4 times before. I'm sick of this and wanted to complain because this is ridiculous and they seem to enjoy making me suffer.

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2:40 pm EDT

Walgreens treat employees bad

I use to work at a Walgreens in Texas. I was there for 2 years & had a family problem & had to deal with it. My manager got mad that I called in to work even though my nephew was placed in the ICU. He didn’t have a heart at all. When I returned to work to do my job, I was told that I had posted something bad about Walgreens on my myspace. I had posted something about how “I didn’t care for my job like I use to due to the lack of heart & understanding within the system.” It wasn’t anything horrible. So since I was fed up with being pushed around I ended up quitting the next day. It wasn’t just them telling me they were going to put me on probation without pay that hurt .. I worked my butt off for that place. Was excellent at my job & was one of 3 other employees that cared about who they worked for. I felt like I got pushed around because I was a college student who worked the cosmestics counter & I didn’t have a kid so I didn’t deserve respect. Well .. Now I can say out here & out loud, screw you Walgreen’s. I hope CVS over powers them. That is all.

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Chelsea00
, US
Mar 25, 2022 5:09 pm EDT

I worked there for a year. Thought it was a great place with nice people...but it was just a bait tactic. Slowly I began to notice their attitudes shifting. I would end up coming in early... staying late... covering others shifts. At first no problem I love working but it became a constant until I was taken advantage of. It became a hostile environment to the point I was getting blamed for others faults. Others taking multiple breaks. But when I ask for one I get ignored or they would make me feel bad especially on days I was staying 10 hours . The others who call off all the time or no call no show for a week no discipline. I have a death in family and needed grievance time I got nothing but horrible remarks and snickered behind my back. Everyone making me feel worse about my death in my family saying I was inconveniencing them. Then unfortunately have another family member who ended up I'm icu I asked to take my pto and they were so nasty and mean unconsiderate. Instead they fired me and said I am replaceable basically threw me away laughed over the phone telling me I no longer work for the company. Whereas others had deaths got ample time to grieve and use their pto. My 40 plus pto was thrown away . Walgreens is a horrible place to work for. I really loved my job. But they caused much depression and anxiety. They pick and choose their favorites and if your not one of them say goodbye. They don't care about anyone who works for them.

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iusetocare
Beaumont, US
Jul 20, 2010 4:20 pm EDT

I use to work at a Walgreens in Texas. I was there for 2 years & had a family problem & had to deal with it. My manager got mad that I called in to work even though my nephew was placed in the ICU. He didn't have a heart at all. When I returned to work to do my job, I was told that I had posted something bad about Walgreens on my myspace. I had posted something about how "I didn't care for my job like I use to due to the lack of heart & understanding within the system." It wasn't anything horrible. So since I was fed up with being pushed around I ended up quitting the next day. It wasn't just them telling me they were going to put me on probation without pay that hurt .. I worked my butt off for that place. Was excellent at my job & was one of 3 other employees that cared about who they worked for. I felt like I got pushed around because I was a college student who worked the cosmestics counter & I didn't have a kid so I didn't deserve respect. Well .. Now I can say out here & out loud, screw you Walgreen's. I hope CVS over powers them. That is all.

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someguydudeman
, US
Oct 11, 2013 6:59 pm EDT

i used to work for walgreens as well and was there for 6 months, they gave the pot head employee a raise and made him a manager, while me being a college grad never once showed up late, never did bad at my job, and was also employee of the month. i got pushed around like garbage there and their problem was they couldn't move me to 1st shift or 2nd because they couldn't find a replacement for an entire 3 months of waiting.. meanwhile people in 2nd shift were quitting left and right. the day i told them i wanted to put in my 2 weeks notice, they told me they already found a replacement and said i can just go home. the other manager stayed quiet in the room chuckling as i told him the 3rd shift has been causing me insomnia and a boat load of health problems. i later found out through other employees there that i got black listed and can never work at Walgreen ever again. this company is evil and corrupt and i say they treat all employees like trash all over the country. they are a cancer on society with all their (genetically modified organisms) GMO products and over sugarcoated chocolate candy pushing. these people cause people to become sick and need their pharmaceutical drugs. even their multivitamins and supplements are FAKE, contains cellulose and a bunch of chemicals that lead to no beneficial vitamin intake at all. this company needs to be sued and SHUTDOWN. i learned a lot while only being there for 6 months i know how to research and i found allot of red flags. i would never go back to that evil place ever again... not even to shop there.

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KrAkErJaK
Spanaway, US
Jul 02, 2012 2:24 pm EDT

I recently fell through the top shelf on the bays in the stock room at my Walgreens my back is killing me and i already have a L&I lawyer. I am in the process of finding a lawyer to sue them for unsafe work condition and injury since my back is now screwed. I hope i can get the duck taping ladder ways changed.

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12Nancy
Oreo, US
Mar 19, 2012 7:11 pm EDT

I really hope some employee sues the heck out of Walgreens. I know a diabetic has a lawsuit going.

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12Nancy
Oreo, US
Mar 19, 2012 7:09 pm EDT

After 4 months of working in the Walgreens photo lab I knew the company was evil, so I just drank on the job.

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Hholmes
Sylvester, US
Dec 14, 2011 3:25 pm EST

I was recently let go after 4 years... Never missed 1 single day for that company, worked harder than anyone, went out of my way for my customers( whom I adore). I became stl 2 years ago but was doing the same exact job (most times more) than the assistant managers and getting paid $4 hr less than them and then let go for taking a coupon from a customer who didn't want it and using it for my purchases and their coupons didn't add up right so they said I took it but I called payroll to ask about my banked sick days and was told ..." you lost them...nothing we can do for you" I thought this was a good company but I was wrong... If you're thinking about a career with Walgreens...please " RETHINK " !

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Lil91
, US
Nov 02, 2011 1:42 am EDT

Walgreens do not know how to treat their good workers! I have worked there for over 10 years. Never late, always did my best, put in the unpaid over time (salaried), was a great worker. When I applied for higher positions, it is the a kissers that got the job - Not the hard worker. I'm sorry - Walgreens Managers - that I didn't spray you with a can of Kiss-A$$! HOPE THAT KARMA WILL WORK ITS COURSE! HOPE YOU ROT! GO CVS!

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samchevyman
Palm Beach, US
Dec 13, 2010 5:34 am EST

walgreens realy does have a problem when it comes to hiring management. they seem to choose the laziest people for asst. managers

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Walgreens costly error

February 2009 my husband was given the wrong dosage of medicine from Walgreens Pharmacy. He became ill when we noticed that there had been a higher level of a drug that had been prescribed for him had been taken. I immediately contacted Walgreens and spoke with the pharmacy and was spoken to very rudely and hung up on. Because of those actions, I contacted the corporate office to complain about the error and customer service that I had received. The next day, my husband passed away. Prior to his transition, I spoke with an pharmacy area manager who started an investigation on why the wrong dosage was given and the reason for the rudeness. Her report was that there was no justification for the series of events it was just a human error. The manager gave me her name, her boss' name and all contact information if needed. Time has gome by and since I have been working with George Bryant with Sedwick, the claims portion for Walgreen's. I have provided the death certificate, medical reports, autopsy reports and all that had been requested. George Bryant last week made an offer of $5, 000 for the life of my husband and the error made by Walgreens. My husband's life may not have been worth more to Walgreens but it certainly was to my son and myself. I want more.

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Still Alive
Spring, US
Jan 25, 2012 12:01 pm EST

I am currently persuing legal actions with Walgreens and being offered a settlement. I had oral surgery and the doctor called in the prescription. I did not know everything I was picking up just trusted that Walgreens would give me whatever my doctor called in for me. They forgot to give me my antibiotic and it landed me in the emergency room and emergency surgery. I spent the next week recovering in ICU. If I did not go to the hospital that night I would not have made it. I had to spend all my wedding money on catching up on finances. You have up to 3 years to file a case I strongly urge you to. You cannot put a price on a person’s life. Sorry for your loss. My prayers are with your family.

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12:48 am EDT
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Walgreens abusive store manager

I'm a employee of this store, our store manager is a abusive : he treats us slave just like workers in the
third world/ if not thinks we are robots. I know that we are not going to win on this case b'coz he is been
back by the district. All of our employees has a low moral. He even threaten us that he can fire us on our
job. This a verbal abuse. If there will be an investigation we hope you just talk to all emplyees who are
the front liners.

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RichardHead
Reading, US
Oct 05, 2011 3:02 am EDT

Learn to use your spell check, you ###. You work at walgreens, how hard can you really be working?

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Walgreens no support for firefox

They have continuous problems with their website (photo). Most of the problems are javascript related. Today (27 September 2011), on two separate occasions, I telephoned customer service and they indicated that they were aware of the problems, and that the tech person (singular) was working to resolve the issue. I was also told that I may experience problems if I use continue to use Firefox or Google Chrome.

On 19 September I also complained about the javascript errors in Photo, and that I could not "checkout" when ordering prints. That complaint resulted in an email reply from someone named Sherre M. in customer service wherein she replied "I apologize for the inconvenience. I have credited your account 20 Free 4x10 prints as thanks for your patience while our support team resolve this issue."

It is rather obvious that Walgreens continues to be plagued with website issues... using Firefox Error Console, you can always find, "easy to correct errors" in javascripting that their "tech person" hasn't corrected, or doesn't know how to correct.

Shame, shame...

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KaraLlyon
Frederick, US
Sep 27, 2011 6:07 pm EDT

I'm kind of surprised at your indignation here, actually. You made complaints unrelated to service and instead related to website glitches which Walgreens has informed you they are working on...and you actually received what appear to be timely responses! I'm surprised a big company like Walgreens has agents working to please those who use their website. Granted, when you have a timely to submit photos glitches are annoying and even life-altering (like printing photos for a class project, due that day) but otherwise, a little inconvenience won't kill you, and you've been assured the problem will be fixed. You even got some free photos out of the deal. I'd like some free photos...

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8:58 pm EDT

Walgreens nightmare

Walgreens is the absolute WORST place in the world to get an RX, rent medical equipment from or try and get a sale item advertised. Woe be it if you are an employee at Walgreens. - FORGET ABOUT IT. I have a loved on who works at the Corporate Office. I had believed in the Walgreens. Family First! Sounds good – sure not the facts! Walgreens bills the customers far after they should. Clearly the insurance company indicated the rental equipment has exceeded the purchase price. What does Walgeens do – continue to bill. This is after NUMEROUS conversation and they say they will correct – yet they terminate that employee for the restructuring nightmare that they themselves are clueless on and the consumer has to go through the same conversation over and over again. Now if that is not a headache alone – they are out-sourcing to INDIA! Walgreen's dictates who you can even go out to lunch with - this is with fellow workers - PEOPLE THEY HIRE and won't let you even have lunch with and you share the same lunch hour. The corporate communication is equal to getting a RX filled - a nightmare! They allow fellow employees to defame co-workers and treat In Walgreen's clearly AMERICA does not exist -- there is only WALGREENS WORLD consisting of defamation, poor employee relations – terminating able people in America to outsource outside the United States. Plus I am sure we have all had the FINE experience of the pharmacy. All I can say is “There is Away” what a slogan – ONLY Walgreen’s way in every meaning. What a crock of we all know what! Think before you engage you life medically or professionally with Walgreens!

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Pennygone
Bryan, US
Sep 25, 2011 11:26 pm EDT
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I hate WALGREENS...and so do most people I know. I don't know if it's EVERYWHERE, but I know the customer service (I'm speaking specifically of the PHARMACY/"lead" PHARMACIST) who was there when I quit using them a couple of years ago was abominable...if ever a woman deserved the title usually reserved for some men, SHE is it...a JERK! And they wonder why business is bad and did you say "restructuring"? If higher-ups would JUST listen to the customer, they wouldn't have to spend their nights with a "duuhhhh", wondering what went wrong! They NEED to restructure alright, but if they don't restructure their ATTITUDES, a financial restructure is like trying to bail out the TITANIC with a paper cup! just postponing the inevitable!

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Walgreens hours

I went on vacation recently for 3 weeks, i had asked my store manager if i could have his approval to use the rest of my vacations days and the rest have unscheduled, than return to my previous post.
When i returned, the schedule posted for the following week did not have me on schedule, when i asked my store manager he feigned surprise and thought i was not returning, and that he would fix the schedule soon as possible.
After several days of him playing the 'oh i will fix it' he finally says he is at his maximum hours for the store since district cut his allowed hours. But then i find out a week later he has hired someone new, without anyone quitting or being fired. I was not called at all during this time though he promised he would as soon as he knew. I am quite pissed off, and feel like i have been lied to straight to my face. Any walgreens employees know what i can do in a situation like this? I am about to go to the district manager or corporate, i am fuming.

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ChIoe72
Cedaredge, US
Feb 13, 2012 6:26 pm EST

Actually I will be honest with you. I was fired and they replaced me. I was hoping he would give me my job back. I was fired because I swore at him when he did not give me four weeks vacation. I wanted to later apologize and ask for my job back. He said he would give me a second chance. I was rehired in January and I would like to retract my post.

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ihatewalgreens
Ringgold, US
Feb 13, 2012 6:18 pm EST

The clerk does not overcharge you, its in the system. The clerks have no control over whats in the system, its managements job to catch the errors and correct them and they are so busy sitting in their office to do much of anything. Of course you customers think that the clerks know everything and its their fault things don't ring up right. By the way don't like the prices, GO SOMEWHERE ELSE and stop complaining.

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Walgreens high generic prices

On 4-16-10 I dropped an RX off at the Walgreen in Independence Twp on Dixie Hwy.

I accidently gave them my 2009 insurance card. I asked them to call Blue Care Advantage. All they kept telling me that the RX for Vicodin 5.5 (8 pills) was $14.00. I said forget it and give me my RX back. I went to my usual pharmacy, Kmart in White Lake.

No wonder we need health care reform to protect the consumer from price gouging companies like Walgreens
The Kmartpharmacy gave me their generic price of $2.52 which is even less than my copay. I will never go to Walgreens
again. It just was convenient since it is across the street from the urgent care I was at.

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sn1040
Caldwell, US
Mar 22, 2013 1:32 pm EDT

Walgreens in West Caldwell, NJ charged my friend, who is blind, on social security disabilty without prescription coverage, and a regular long-tern cutomer of Walgreens, $160 for generic Singulair. Other pharmacies have it listed for $25. This is obscene and should be illegal. To make matters worse, he was only able to use two pills because he had an adverse reaction.

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Mr.fox7822
, US
Sep 29, 2011 5:44 am EDT

I work for walgreens and yes our prices our sometimes higher for instance on a lot of medications the cheapest cost is the same whether you buy one or ten tablets with no insurance we have no control over this. If you ask they might have a discount card you can use that might help I know we have some we give to customers with no insurance. Please stop the threatning to report us or call corporate, there are walgreens everywhere and it's cheaper than going somewhere else with gas prices. Your paying for that convience you don't like I then go somewhere else if you can get it cheaper I would.

Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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