In regards to Inna Kim's complaint, if you knew that your relative was going to the store to pick up the pictures and "make additional purchases", did you specified to your relative that they were only to purchase the pictures with your credit card? Seems the blame can go both ways. If your relative are willing to pay for the purchase, then the only practise that needs to stop is giving out the credit card number to spare yourself future aggravation. Since the store manager was willing to reimburse you for the oversight on both parties, the store does not deserve to be sued. You need to realize that it is not a common practise in giving out your credit card # to a relative. They can use their own credit card. That way, you just pay them for the $4.56 charge on the pictures to protect youself from needless future aggravation. I am sorry that you went through that, but nowadays, one must limit needless practise of your own to avoid needless aggravations.
In regards to Mary Lou Giallanza's complaint, bad things happens. A house fire can get rid of many pictures, but families have been able to roll with the punches. When a machine broke down, you need to place yourself in the other person's shoes in the workplace. (You cannot help it. You certainly did not want to ruin the films on purpose.) When times are tough, customer satisfaction is higher than normal to keep the business running, and when the manager goes out of his way to salvage the film roll, but failed, I would have to give him credit for trying. There is a difference between incompetency and failure of a machine. With incompetency, that would be failing your trust. The failure of a machine is not. I am sorry that those pictures are ruined, but your grandkids are still around to take more pictures of them. Be thankful for the ones that you have.
And before anybody asked, as of September 30th, I am not employed at Walgreens. Thinking about applying there, but a little hesitant because of my being deaf in my left ear and tinnitus in my right ear for customer service. Patience is a quality not found in most customers so I probably will not apply.