Walgreens
reviews and complaints

I david randolph are putting a complaint against walgreens pharmacy because I turn in two prescription on 04/01/2010 one of them risperidone 3mg the dr. Name is juan balaguer and my second prescription was clonide patch 0.1mg. I call the pharmacy to get these two prescription filled they said they did not have no prescreption. So they must have lost them. My son david jr. Take this medicine at night help control his behavior. And the clonidine is for my daughter miltra and she used the to help control her blood pressure.

At the Walgreen's pharmacy at 39th and SE Belmont, they have a window for dropping off prescriptions. Fine idea as the transactions only take 30 seconds or less. This window is invariably closed at this store, and who knows at how many others. So they direct me to the pickup line which has a long line so it will be 15-20 minute wait for me to toss in my 20 second drop off. There were three pharmacists at that drop off window and they just didn't care.

I have quit using Walgreen's twice; once when they gave my prescription to someone else and gave someone else's prescription to me. Once when the pharmacist was very snotty to me several times though I was polite.

And now this. I'm going down for the third time and I don't care if I have to walk the extra 6 blocks to Fred Meyer. At least they are fast and accurate.

I ordered my prescription refill on line one week earlier than pick up date and it was not ready for pickup at the pharmacy. I checked before I had logged off, and it was in my "cart", but the assistant at the pharmacy informed me that it had not been placed. I was then informed (in a not so pleasant manner) that it would be at least another hour before it could be filled. I do not have easy access to transportation in this very small town, thus it was quite an inconvience for me.

I have a store manager who is being in my belief, unfair towards me. She says I am slower at doing tasks on the floor, which is a bunch of "Betty Crocker" in my book and several others as well. So, she schedules me More nights and weekends now. Used to be one night a week or a weekend. Others have better schedules than I. They only have to work one weekend day and all days or one night in the week! She puts me on a weekend day and now one or two nights?! I have been with the company 15yrs! She offers me no other positions in the store, only checkout! What an insult! I see FAVORATISM!

Just like the other complaints I see here I went online to do the survey and was never given anyplace to enter the survey number or my password which was printed on their receipt. It was very frustrating and a waste of my time.

My name is Jon; I joined the Walgreens management team in January 2008 and was recently discharged. During the two years that I worked for the company I’ve noticed that in many cases that justice is handed out totally at the discretion for the Manager there at the moment, is this Walgreens policy?

It is strange to me that nothing in my history with Walgreens was taken into account prior to making the decision to dismiss me. The fact that I had nothing but GOOD customer feedbacks and my last evaluation I was rated as exceeding standards seemed to mean nothing, is that policy of Walgreens?

I’m a retired vet and in the military issues are black and white for the most part. If someone isn’t performing their duties you talk with the person and have them correct it, you don’t discharge them with on warning and you always look at the person history to see if this is out of character for them since there may be another problem behind the situation.

I my case I admitted to loosing my temper with and employee and yelling at her. The situation started when a customer approached me complaining that she had been sitting in the drive-thru for 20 to 30 minutes and the pharmacist was ignoring her. The customer walked to the pharmacy to talk to the pharmacist face to face and 30 to 60 seconds later the pharmacist called for me to come to the pharmacy. I called her and said I know what it was about and to handle it, she hadn’t even tried if it had been less than a minute. Then she called the clerk at the front register and had them call me, at that time I when to the pharmacy and that was what I lost my temper, she didn’t even attempt to handle the situation. When I arrived the customer in question was standing back at the wait here line several feet from the register, waiting.

I, and other MGT’s, had complained to the Store Manager on many occasions about this one pharmacist, that she has problems working alone and if a customer becomes upset, whether rightly or wrongly she tends to make the situation worse. Even her communication skills with us the MGT’s is questionable, so I can understand how the customers may become upset. Just the night prior to this situation I had problems with her communicating with me, I was assisting a customer in the drive-thru, I had to ask three times what the wait time was because the pharmacist, three times, talked about other customers in the store and that she was busy. I affirmed that she was busy but that wasn’t answering my question, the customer wanted to know what to come back.

In my situation I admitted to getting angry and loosing my temper. This was the first and only time I did, and that seemed to be forgotten in this. I’m known for keeping my cool in very, very stressful situations, in fact my store, at the time #925 in Tucson AZ, I was robbed at gun point. I had two mask gunmen come in point a gun in my face and made me empty the safe. Even in that situation I had the frame of mind to lead them to the office in a way that they wouldn’t see my co-worker, another MGT, so he could get away and call 911. We then moved to a new store “10879 and may of the problems we faced in the old one where gone. So please believe me when I say that when I lost my temper that night it was months of handling customer complains on this one pharmacist and reporting problems and nothing happening to correct it.

I was told I created a hostile work environment; the definition that I read this doesn’t fit. There must be more than one instance to create an “environment”. Also trying to correct a performance problem is no where in the description. I have started to consider that there may be other reasons why the manager decided to dismiss me instead of other actions, it could have been a personal thing or may because I was openly gay and he had a problem with that. I would have considered moving if he had personal reasons for keeping the pharmacist. This would have been bothersome for me since my store was a 5 minute walk and I love my area, but I would have moved if need be.

I loved my new career at Walgreens, I’m the kind of person that says and always tries to make improvements. I retired after 20 years in the US Air Force and I thought I found a career that suited me and that I could feel proud of. I feel that not having any appeal process is wrong and hope this can and would be corrected.

The 2 females that work at this Walgrees Drugstore should not be working there. Their nasty atttitude, & not checking what they give out can cause a huge problems in the near future. I was overdosing for 4 months until my Dr noticed that I was given the meds that are both the same. Mia the manager told the Store
Manager I was beligerent, I could I be when I was in a uniform, Barb was nasty to me, when I question about my insurance she threw the bottle, I told me she had no time to call the insurance company, in the Drive thru
it was worst.

I have to say that it was always horrible to drive there. How can Walgreen have people like these 2 working for their company. Walgreen's motta is having respect for the customer, what a line of croc at this drugstore.
The Store Manger is polite & a good listener, but he has his hands tied, they don't listen they think they are better than him, I think, because they get the big bucks.
Well, that place has lost me as a customer.

i was treated badly as a customer @ a jackson walgreens, monday march 8, 2010. i could hear the conversation between the tech and the insurance company. she said she could not read the writing. this is the only store that fills my perscription, the only doctor that i use & i seem to get one tech all the time. which seems to be very rude. i was over charged and was told that my insurance would not pay for the perscription and i could pay for it myself. which i did because i called my company and i paid the full price for this medicine. i could hear her telling the nurse when she called to verfy what she thought it was and of course the nurse agreed and thus that was the way it was filled, despit my objections. it was not only different from what i usually get, it was twice the price. i am medical personnel i understood every word that was said. it seems as though i was treated this way because they thought i didn't know any better. is this the way you treat people all the time. i am looking for a new phamacy. i will not accept this treatment. and to add insult to injury i did not get a full month's supply.

After a long bout of oral surgery I went to fill pick up my prescriptions which had been called in by my doctor's office. The doctor requested I hand them the prescriptions to confirm the correct items were filled. The prescriptions had my name, address, and DOB written on them.

Wallgreens:
-----------------
- First asks me my name (after looking at the prescriptions!)
- Gets confused and takes a long time back and forth, presumably because I handed the written prescriptions over, even though they had been called in.
- Finally, insists on me telling them my address. I said it is on the prescription, and this started more discussions and delay. They came back to me and said they had to have me provide verbal confirmation of my address before they could give me the Rx. Now, I had minutes ago handed them this information, written down on the Rx, and they had been attending to me during the entire intervening few minutes. So I rather painfully vocalized my address, to get my prescriptions, but not after first saying "hurts" and pointing at my mouth, after which the lady again said she couldn't release my prescription without verbal confirmation of my address (which as I said was written down on the Rx I just gave to her).

I was in enough pain that I dared a little more so I could get the means to make the pain less. But It sure left me unhappy, and incredulous that such lunacy and pure brainlessness actually exists.

Walgreen's on 801 s. E.17th, ocala, fl where I shop refused to accept my b1g1 manufacture coupon for the purex liquid detergent that walgreen's had on a b1g1 sale. I know others who have received their purex liquid free except for tax, but I ended up paying for the purex. They refused to take the coupon and it has now expired and I am very upset with the policies whereby some get service and others are refused. Could you please look into this and explain how some stores accept the b1g1 coupon and others refuse to honor these cpns? Thank you for your help in this matter. Mrs. Peggy russ [protected]

Walgreens has a generic drug program that gives customers a discount on certain medications. However, if a customer has Medicare D they cannot participate in this program. This is because Walgreens has misinterpreted the laws regarding Medicare D. Because of this Walgreens is breaking the law. This is discrimination! Other drugstores with similar programs do not discriminate against Medicare D members. One such company is Walmart. A classaction lawsuit is called for to stop such policies by ignorant companies like Walgreens.

I do not think Walgreens are fair posted a dishonest claim that you could win $3ooo dollars when you arrive at the web site there a complaints line instead.
I need a gift card for my time wasted.

I was in Walgreens to get a prescription filled from the emergency room at 11.30pm and there was only 1 pharmacist on duty. There were 5 people in line, multiple cars at the drive-up window and the phone was ringing off the hook, this poor man was so frazzled and frustrated, he clearly could use some help, this is how mistakes are made and in apharmacy this could be critical. I think you clearly need at least 2 people of a night. I'm a Nurse and I clearly felt for the man as I've been in that position myself, surely a corporation as big as this could afford 2 people at night. The Pharmacist was very nice and all of us felt sorry for him. The comments about Walgreens I heard while standing in line were not very nice. I watched 4 other people that came to the pharmacy walk away kind of angry. Surely this could be improved!

i went into walgreens located in smyrna, ga. store#5901 being honest upon entering the store i asked a cashier named bj if i needed to leave my leather back pack valued at 300 dollors. my wife bought the lether bag for me on sale for 250 dollors. i had just got off work and i went into the store to pick up a few odd and ends that my wife had meationed to me. my expensive headphones and mp3 player and my bluetooth, mp3 charger.were in my leather bag that was given away to a couple of thieves by another cashier named pedro who is employed were this incident took place. so if you are out shoping and want to visit a wallgreens dont take other bags or stuff you payed for into store cause they will make you leave them up front. and give your bags away while you are shoping. this incident took place 02-15-10.