Walgreens
reviews and complaints

According to the pharmacy manager at the walgreens in pasadena texas at the corner of southmore and burke in the zip code of 77502 they snicker and smile and laugh at you when they tell you their not going to refill your medication for you when it's only a matter of hours before the day they are saying that you can have it filled that's the stupidist thing i've heard of to them I guess just cause your taking a control substance that you don't need your medication they walk around behind the counter there at that walgreens giving the customers stupid demands like that and smile and laugh while they tell you who in the hell gives these pharmacist this much control and power my dogs veterinarian has more education and schooling than these joker's have with their pharmacy tech. Certificates they possess and has more compassion and for people's needs than these want a bes with power trips ever could have when your stuck using garbage parmacies like walgreens cause they are the only convenient carriers of your medication is nothing short of communisism and only gives the smart [censor] the right to have you by the balls no more for me walgreens can have them smart [censor] pharmacist with the giggles and laughs when look you in the eyes and screw you out of just a matter of a few hours on getting your script filled im going elsewhere so bye carmen and you oriental non americans pharmacy technicians that want a be men pharmacist but cant im going back to walmart girls

I have been going to Walgreens since 2007 for all my medications and I have been on and off pain medication since that time but I have consistently been on it since 2014. every four weeks I go to the doctors and I get my prescriptions. Now, I sometimes am able to fill them after 4 weeks, I'm sometimes not able to fill them after 4 weeks, it depends on the pharmacist, it depends on what day it is, if he's having a bad day, I don't know, but I am so fed up. Several months ago I asked them exactly how it has to be worded so I can fill it every 28 days. They told me today when I went to pick it up that it wasn't worded correctly. So I have reached my limit of patience. I am on disability and am very ill and stress just exacerbates the pain, etc. All I need is to know how to word my Oxycodone 30mg tablets, my Oxyconten 40 mg SR tablets and my D-salt combo 20 mg tablets. I simply cannot keep going on like this. I know I am only one customer, but I spend A LOT OF MONEY on these scripts. Whatever happened to Customer Service? Please advise me as to what I should do moving forward. Thanking you in advance for all your help.
Sincerely, Donna White
Sent 6/7/2017.
Pharmacist

This is more a request based on a complaint against me. It is a valid complaint, in that unfortunately I did commit petty theft twice some weeks ago. Three days ago I was banned for life from the store on Adeline in Berkeley. I had not done anything. A life sentence seems pretty severe, especially since I am willing to sign a legal document verifying that I will never steal again...or do labor as penance. Can you help?

I made a purchase at Walgreens store #[protected] 34th st N St. Petersburg, Fl 33713. About two weeks after I attempted to return the item. The cashier told me that the item is not returnable. At first I thought this was a joke . He went on to bagger me about if I had made that purchase in the store. This Walgreens is the only one I ever used because it is close to my home. I spend thousands of dollars filling my prescriptions, printing photos and buying beauty products. I proceeded to ask for a manager since I didn't have my receipt I gave them my phone number which is linked to my rewards for them to attempt to return the product. The very rude shift lead Leigha still couldn't find the product. I don't understand how it is that every time I go to the store I either put my number in or scan my rewards card and they couldn't find the product? I was treated like a criminal who took the product from the store. I even offered to give my credit card i used to pay so that they may find the product. This is a blatant act to disrespect customers and someone is obviously not doing a good job of ringing up items in the store. I will transfer my prescriptions to another pharmacy and I will tell my friends and family not to use them

Submitted a prescription I had to get as an emergency on may 31st, was told it had to be ordered and would be in friday june 2nd at the latest (3 different times, 2 of them after being told it would be in by june 1st). Now, after 48hrs, I just had an employee in the pharmacy tell me I should "probably just come pick up my prescription and take it somewhere else." now I am extremely sick and wondering why I ever used walgreens in the first place.

I dropped off my disposable camera over a month ago to get developed. There was a problem at fuji during development and they were mislabeled. I have talked to Fuji and multiple people at walgreens including the manager about where my pictures are and have given multiple descriptions. I keep getting told by Fuji it will be another week or walgreens staff say they will call Fuji and get back to me and they never do. I want someone to find out where my pictures are and not just tell me it will be another week. Or if they are lost I want to be compensated in some way. Thanks to Fuji and walgreens I have memories that are lost forever. I would like this matter solved immediately.

6/1/17 - Store #6762 - Employee: Glinda
I printed 15 pix, but was not satisfied with how they looked. So I returned, taking a sampling of my pix, the receipt & envelope, & asked if I could re-print them. One employee said yes.
Glinda prepared the pix, but would NOT allow me to have the all the pix, unless I brought an even exchange of pix. They will simply be thrown out anyway, however.
So petty! There's too many stores and companies where I can get pix developed.

I am sick of racist pharmacists in stores like in collinsville and fairview heights, il giving me problems eg. Whenever i rx narcotics meds for patients i deem are sincere in their pains eg. Diabetic neuropathy. If they are so paranoid about these meds then the government needs to return my $700 fee for my legitimate dea license and i will gladly send any patients needing more than aleeve or ibuprofen to one of thiose pain management ctr which i think is the intentions of these racist beings at walgreens in order to force me out of business. But until then i would greatly apppreciate if these beings stop giving me and my patients a hard time and just fill the damn prescriptions and stop harassing me! i even paid for a stamp pad with my name, license number and dea number that use over my signature and still that is not enough. If this continues i will simply need to explain to patients to get the rx from their pcp and leave me alone because i am not getting paid anything for writing for rx!

The purpose of this e-mail is to submit a compliant regarding pharmacist Ms. Glendali Camacho at the Walgreens in las Piedras, Puerto Rico store #945. The pharmacist failed to secure required documentation to insurance company thus noting my having to wait an additional 72-hours for medication approval. Please note that prescription was submitted 24-hours prior to today- day of pick-up but because they failed to follow protocol for insurance coverage of a medication that costs over $700.00 dollars; I was told in a condescending, rude and careless manner to move from the wait line and return when called for pick-up- possibly 72-hours.

It is important to note that I had to call the insurance line and inform pharmacy what to do since the pharmacist / manager Mr. Alexis Rodriguez were out of sorts and unsure what to do with regard to prior authorization of noted medication. As a result, I requested my prescription back- aided them in securing cancellation of scripts to submit to another pharmacy.

I will never use Walgreens' pharmacy services again since my health is paramount. The idea that persons like Ms. Glendali Camacho can come to the window and say..." well if you have $700.00 to pay for your medication you can stay in line but if not you have to leave and wait until we get to completing the process...come back with the money or within 72-hours.
I have never been treated like this and as a result; I will no longer use this service thus encourage others not to either. Please educate your staff and or replace with others that are approachable. Completely disappointed.

I went to pick-up my prescription -which my doctor had called in early for me- of Hydrocodone 10/325, Count 60 because when I called to check if it was ready at 4:00 PM on Friday, May 27, 2017, they an automated voice told me I could pick it up any time after 5:45 PM. When I got to the Pharmacy at approximately 11:00 PM, they refused to give me my prescription until they either talked to my doctor, or on June 1, 2017. They said they thought it was a refill -which in and of itself is ludicrous due to the fact that you cannot even have a reoccurring refill on a controlled substance of that class, so that just is not true- and they felt my doctor would not want me to have it until the First. Well when did your pharmacist earn an MD? And even if he had a MD, he's not MY DOCTOR. Further, since when does your pharmacist think he can either read my doctors mind, or decide what he means beyond the written prescription? In conclusion, I was denied my legal prescription and have had to be in severe pain for not just the weekend, but Memorial Day as well, and I have Aortic Aneuryisms- that's right, Two of them- and I am in an incredible amount of pain all because your rude, wrong, arrogant employee thinks he has the right to overrule my licensed physician's written order. I can guarantee you that come tomorrow morning, my doctor is going to be one angry fellow because you violated my rights, the law, and changed his orders without his permission. Oh, and I've reported this to the DEA who are always interested in people pretending to be doctors who PRACTICE MEDICINE WITHOUT A LICENSE, and they control both distribution and the doctors who write the prescriptions for them, so I am going to see to it that your unprofessional pharmacist doesn't do this to anyone else. Kimberley Mason-Widing concerning the 855 Colusa Avenue Pharmacy in Yuba City, California, 95991

I have been in several of your stores in the CT area. This incident happend in New Haven, Bridgeport and Hartford. Myself and associates have smelled marijuana on staff. They were all no older than 35. I hope for future references you can implement a drug testing policy or a drug awareness program so that they will no about the long term effects of this drug.

Came in on a Sunday 10:20, two people ahead and went to sign in at the computer station directed to. After giving all of my information to the computer; First appointment was showing for 1:45. I said what, and the girl behind the counter said there is something wrong with that machine and to just select it and I would be in line. I selected it and then the machine said it could not process the request and to go to the counter. The same woman then said she could not help me as they were not Walgreens. I said the computer and all of the signs say Walgreens but you say it's not. She said sorry we can't help you and to try going on line to make the reservations. If the computer is not working and they know it's not working then why is there not a sign on it? If they are not really Walgreens then why do all of the signs for the clinic say Walgreens ? Why was there zero assistance from the host store for the independent company ?

I would like to let u know that at store #4140 a employer named ( Al ) He works nights either never shows up on time r never shows up at all an this as been going on for quite a few months an nothing as been done about it. The manager of the store as never done anything . When a employee is suppose to get off at a certain time ( for instance 10:30pm) an the employee doesn't show up r u text him an he says he's calling an never shows up r he's late. I pulled quite a few 16 hour shifts all day an night cause he never showed up. The manager doesn't want to do anything about it so that's why I'm writing u. I have young children I have to tend to am it's hard cause he's so unpredictable u never know if he will show up r not. I hope something is done about this. Thanks

On Thursday evening I called the store to ask if they did passport photos. The associate said yes and confirmed that they could do photos anytime the store was open. We then came to the store and got there at 9:33. The associate from the phone greeted us but told us that they in fact couldn't do the photos because it was after 9:30. Rosie the store manager said she was already doing closing procedures and refused to assist us. It took her 15 minutes to come tell her this and then she wouldn't have the other manager Johana even talk to us because she said it was after 930. The customer service and attitude we received from Rosie and disrespect from Johana are unacceptable and they should've honored the fact that their associate told us on the phone pictures could be taken at any time. I am writing this compliant for the following location:

1517 Mount Vernon Ave
Alexandria, VA 22301
United States

Complaint on Walgreens store 10199 located at 1100 East Main Street, Russellville, Arkansas 72801. Pharmacist (Carl K) refused to fill prescription even though they had doctors prescription with doctors signature and seal, and had filled the same prescription for the last two years from the same doctor, same clinic, same medicine. Took prescription to Walgreens on other side of town and they filled it with no problem. Customer service at store on East Main is horrible! I've used the same store for years and had the same prescription s filled. It was the pharmacist poor customer service that has me changing pharmacy. There is no excuse for someone abusing their power to supply a needed medication to another. Pharmacist should be held to the hiparatic oath the same as doctors. This pharmacist clearly needs to be recramanded.

Everytime I take my pain medication refill in to be filled, the pharmacist gives me a hard time about something. Constantly coming up with "new rules" for me just to get it filled. I have chronic pain and I am tired of being treated like some drug addict. Living with chronic pain is hard enough; a person shouldn't have to deal with this kind of stuff. It's so unnecessary! The pharmacist talks down to me and makes me feel like Im doing something wrong. I will now be switching to a different pharmacy. I would rather drive 5 miles to a different pharmacy than drive 3 blocks to Walgreens. When I complained to my Dr. about Walgreens, he told me to go somewhere else as they are known to be a horrible pharmacy. Maybe soon Walgreens will get another multi-million dollar fine for being so horrible.

I came to pick up a subscription on Sunday the 21st of may only to see the pharmacy closed for lunch. They all went to lunch at the same time! I am under Tricare and I have to drive 15 to 20 minutes to get to a Walgreens. I used to be CVS where there are more locations. Your cashier told me they are under staffed and started to laugh. I had to tell him that this was not funny then I get attitude. Are these the people that are the face of you business? I will be finding another store. Totally unsatisfactory.

I am a female African-American teacher in NC and I take Eliquis after having had more than one heart attack. I have frequent problems getting my prescription filled at Walgreens Pharmacy located at 2624 Sunset Avenue in Rocky Mount NC. I use a prescription co-pay offered by Eliquis and since I get a number of prescriptions at one time I don't always check on the price of each one but on a number of occasions I noticed the price of my Eliquis was more than it should have been. When I asked the pharmacist a couple of months ago he acknowledged that my co-pay was not being used and after calling for confirmation instated co-pay in my records. I had a number of prescriptions refilled on May 1, 2017, which should have included Eliquis but did not. After leaving the store I found that medicine missing, no one informed me when I picked up my medicine that a very important one was not refilled. I returned to the store and inquired about the missing medicine and was told the pharmacy would have to contact my physician (this happens frequently and had just happened the month before though my doctor says she sends in refills). I cut my daily dosage in half for the few pills I had and took them every other day until I could get it refilled. On Tuesday May 16, 2017 I went in to pick up my medicine and was charged a price more than my co-pay and did not have that amount with me. When I asked why I could not get the co-pay price the manager was called. I explained I was out of my medicine after waiting so long for a refill and did not understand why I could not use my co-pay card, that this had happened before and been straightened out. She said that my insurance was state insurance which made me ineligible. I explained to her that I am a teacher, a state employee, and Blue Cross Blue Shield is a private plan that just happens to be the choice that NC state uses, not a state health program. She insisted that I was not eligible because I am on a state health plan and would not call the number on the co-pay card for verification. Her actions and refusal to even check left me to conclude that her assumption is that I am an elderly unemployed black woman trying to take advantage of a benefit plan for the employed. I called the number on the co-pay card myself but it was after closing so I had to wait until the next day. As it had been a few days since I had my medicine I was ill all day at work the next, as I said I am a classroom teacher, and my students noticed I was not well and expressed concern all day. When I got home I called the co-pay number and someone called the pharmacy, explained to them that I was eligible then told me I could pick up my medicine. On May 19, 2017, after being out of my medication for a while I was again not well at work causing my administrator to get a ride to send me home immediately after the students left without being able to complete my work and prepare for the following week. When I was able to get someone to take me to get my medicine on today, May 21, 2017 I went to the pharmacy and when given my name the attendant asked me to wait and she went to get the same manager who denied my co-pay, giving the implication that she wanted to be notified if I came back. She said that she had already informed me that my co-pay was not good and I told her that the company had taken care of that, she said there is no change and I was still ineligible. I told her to check because a call had been made to get it straight. She first asked a call from who, I told her from Eliquis customer service. She finally pulled up the information and after reading aloud to me she realized I had been right and she mistaken, then approved the co-pay without an apology or acknowledgement of the inconvenience or potential danger to my health.

I don't know what exactly you would deem fair compensation for putting someone's life potentially at risk for the sake of possibly proving a point, because Bristol-Myers Squibb offers me the Eliquis at the price I receive it so Walgreens is not losing anything. I'll wait for you to contact me and see how you feel about the actions of the pharmacy manager, I am still chagrined.

On Thursday, May 18th, 2017 at 10 pm, I stopped by Store #21 at 4345 W McDowell Rd. in Phoenix Arizona to pick up some items. I had my three daughters with me and one of them suddenly needed the rest room. I asked the cashier where it was and she called for the manager to assist us. The manager, Isabella said she could not let us use the rest room because of an incident and was told not to open it after a certain time. My daughter was panicking (she's on the autism spectrum) and I told Isabella, whatever the incident was, probably involved adults and not a little girl who had an emergency. The cashier started to laugh ( I don't know why) and I overheard another customer say "that's messed up." I have visited scores of Walgreens with public bathrooms and my family visits a Walgreens at least four times in a week. This is unacceptable, this location needs to post a sign "No Public Restrooms". I am posting a complaint also with the BBB AND the EEOC as discriminatory. Isabella's behavior was rude, unsympathetic and the cashier who laughed ...well, no one thought it was funny. I had to hurry out and find a facility for my daughter.
Sincerely,
Cheri Patton - 7132 W Tuckey Lane, Glendale Arizona [protected]
[protected]@yahoo.com

On 5/4/17, I walked into your store @ approx. 11:45pm located on 7299 Laguna Blvd, Elk Grove Ca 95758 #5499

I stood in line for about an hour and when it was my turn I immediately stated that I would like to have a prescription filled. I was asked by the store manager that was on duty that night and was helping out with the pharmacists due to the long line if I had been there before or if I had any updates, I stated that I have an update and issued my new insurance card to him and he immediately said to me that your store does not except my insurance and mentioned to me that my Medi-Cal would need to be updated with my social worker! I said to him Excuse me but I'm not on medi-cal, I work for a living and how dare you assume that I have a social worker. I've never been so humiliated.

On May 10, 2017 I returned to your store on Laguna Blvd approx. 4:15pm to have my prescription filled again but this time it took (2) days and I was informed on May 12, 2017 that I have to pay full price out of pocket after my insurance info was taken and updated; so on May 15, 2017 I had to call my insurance through my employer who had to call your pharmacy and have my information updated correctly! This has cause me emotional stress to know that it took two weeks to get my prescription filled.