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4.2 7887 Reviews

Walgreens Complaints Summary

232 Resolved
1587 Unresolved
Our verdict: With Walgreens's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Walgreens reviews & complaints 1832

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9:25 pm EDT
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Walgreens store #13014

We went into Walgreens store #13014 and as soon as we entered we knew we were not welcome. The sales associate Gina was as the register helping a customer but did not welcome us. She did however call a very nice woman from the back to watch us, which turned out to be a blessing. The sale associate Gina make it clear that she was not going to help us and she was not happy that we were there. We're from Vegas and we're not use to that quality of customer. Thanks to Gina we will no longer be shopping at Walgreens when visiting Phoenix.

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10:18 pm EDT

Walgreens customer survey

I keep trying to enter your "surveys" based on my receipt. They do not work, even when I try to complete them within 12 hours of shopping. I think Walgreens is lying to their customers. Now that we have a CVS in our city. I shall take my business to CVS. I loved CVS when I lived in Norman, OK. I hope the one in Little Rock, AR is as good! Walgreens has lost my business; even if they are almost "right around the corner" (about 5 blocks) from my house. If you are not going to really offer a sweepstakes to improve the quality of the business, then do not lie about- just do not do it. After all, it is only for points- It is NOT like a contest where win anything.

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caringc
, US
Jul 06, 2019 9:58 pm EDT

07/05/2019 usually always have a pleasant encounter with staff..well not so much today..had purchased many items saw tissue on sale as i was leaving, Angel Soft was priced sale .49 last one i got excited of course l want it i took a pic to send to my cousin this lil thing we do when we find bargins, well the manger {short hispanic blk hair} manager slighty rude : "Im NOT GIVING IT TO YOU FOR THIS PRICE" .49cts as she held the yellow sale sticker in her hand, when n fact she was to do just that! Its called FALSE ADVERTISING! Thats what got my attention THE PRICES ON THE YELLOW TAGS! l dont care who did it or why it done, its not my job to assure prices r n order! l come as a regular to patronize this establishment...not to be disrespected by staff when their not running their establishment correctly..dont get snappy or rude with me cause your prices arnt correct! l meant to state on my survey that i DID encounter a problem Im so used to having pleasant encounters l hit all 9...so YES l DID encounter a PROBLEM..I wanted to include the photo l took of the tissue advertised but I dont know how to take it from my phone to my laptop!

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Sam Gob
, US
Sep 23, 2018 10:29 am EDT

MyMoneyGoblin.com provides the best (and only the best) sweepstakes and giveaways. The site was founded on a cold rainy day in 2017.We pride ourselves in providing informaion about the biggest and best sweepstakes on the web.Cash sweepstakes, Instant Win, PCH Sweepstakes, and Gift Card sweepstakes are just a few of the topics we cover. When looking to contact us you can email us at info@mymoneygoblin.com. If sending an email please provide a phone number or a return email address in which we can reach you. Please give us 3 business day to respond as we receive a lot of email.

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L
1:45 pm EDT

Walgreens pharmacy

I have been a customer of Walgreens on Platte and Murray (4305) and recently been having issues with the pharmacy manager with my meds. The first issue was him changing my med amount on my Bupineriphine, script was initially 5 mg and he changed it to 2 without permission. All the month of may I have been calling walgreens to refill my Vyvanse. Everytime I pick up my scripts, it is never there. No one ever callse me about picking them up. This is really serious as I need this medication, but worse yet, the entire month of May went by and I never got it. I kept calling and asking them to please refill and made requests online to fill my June script to no avail. I called again yesterday and spoke to Dan. He acted as if I had never called for it, never asked for it and yet I have a call log of all the times I have called and asked for it at least 8 times . He said he'd fill June but I couldn't have May. I was angry upon hearing that and told him this wasn't my fault. He said " I don' t have to fill your prescriptions" I said wow, you are going to harass me over my own script His response was, " You don't need that much" I said I will just transfer my meds elsewhere, and he said, I am canceling them so you can't. Now I have had to go back to my Dr. and redo this and go elsewhere. This is unethical and if this man hates his job this much, he should just leave. He needs investigated.

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Carl Jenkins
, US
Sep 15, 2018 2:39 am EDT

You can't request a refill of a controlled medication...Your doctor has to either send in a new script or you have to bring in hard copy to refill a C2 medication. In the state of Colorado no C2 medications has refills. Your doctor most likely gives you 3 copies of the medication that are dated in the future.

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M
11:41 am EDT

Walgreens pharmacy service/ policies

I have been told so many different so called policies from a handful of different Walgreens Pharmacy. No 1 person should feel or habe any kind of fear or anxiety walking into a Walgreens. Everytime i walk into a Walgreens Pharmacy I get a got ache. I'm told I'm early on 29 days. I have to miss work because whomever is at the counter seems to have the power to push you off till whenever. They have no regaurd for ones health or care about anyone or anything accept that dollar Bill. I would protest and BAND all Walgreens if possible. There's so much more. If only someone that can actually help could contact me.

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1:51 am EDT

Walgreens service

store at 1919 west gray street in Houston they need to drug test everybody I saw a employee their buying drugs in parking lot she look at me and smile that store have the worst customer service I ever seen pharmacy always busy not enough employees working and have such nasty attitude the store is always busy with one person up front checking out employees are seen on floor laughing cursing among each other its sad such a wonderful store going down cause of rude employees would not be coming back to this store

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7:56 pm EDT

Walgreens pharmacy

I go quite often to pick up my medicines almost weekly or bi-weekly. Almost every time I go I encounter issues or problems with payments with my meds. The one I am having now it my eye drops"xiidra" I have a card from the manufacture that states I get my first for free and any addtl. For $10.00 on refills. I have contacted my doctor with no resluts, I have contacted my insurance "my blue" which told me to tell the pharmist to put it thru with the card and not my insurance and the clerk "namooris" said she has to put it thru with my insurance anyways. Whatever, I just would like to get my eye drops and pay the refills as suppose to.

The second complaint is against the constant lack of customer service and wait times. No matter what time I do, thru the drive thru or walk up, I have to wait at the least 45 min - 1 hour. The lines is usually 12 deep and being a disabled person and not being able to stand for long periods of time is down right troubling coming from a place that suppose to have compassion for people. They always have a high turn over in people and with no sense of urgency. At times one person is running drive thur and the inside window with a line that people just walk away disgusted and upset, like myself.

My third complaint is, why is it that every month I go to get my "movantik" the never have it in stock? I get that it is a costly drug, but if I get it monthly why can't they order enough to have on hand so I dont have to be without it for a few days until its recieved again. I have been on this since last year and this is the only pharmacy I go to to get it, store #06486 walgreen 1111 w. Vine street; kissimmee, fl 34741

I would like for someone to call and due a follow up to my concerns.
My home phone # is [protected]
My cell # is [protected]

Thanks for your time,

Mr. Wade a. Choate

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12:17 pm EDT
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Walgreens manager scott hutchinson

Mr Hutchinson crashed into my daughter and I on June 5th 2018 at around noon in the toy aisle. He was pushing a cart stacked with heavy boxes and claims he did not see us. I was in a squatted position with my back towards him when he hit us with a cart stacked with boxes. 2 of the front boxes fell on top of us as he hit us. I was in a bad position to brace myself from falling, while protecting my daughter, and blocking the boxes from falling on our heads. This is dangerous, absurd, and negligent especially for a manager in the store.

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8:12 pm EDT

Walgreens western union

I was told it is Walgreens policy that u can only make one transaction in a 24 hour period with Western Union. This is not a policy at any other Western Union locations in the area. This happened at Walgreens in Rogersville Tn. I was told u can not send and receive $ in a 24 hour period. I have done this at this location as well as ofhers. This is not a policy with Western Union. How can Walgreens make this policy for a company they don't own? Plz help! Thank u Cheryl Ellis

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7:05 am EDT

Walgreens management

I was at Walgreens yesterday afternoon i payed woth a hundred dollars & the cashier needed to break it she apologized called for the money to broken down & then had to apologize for how long it was taking
The manager terry finally shows up & starts to verbally abuse the poor hispanic woman in front of all the customers because she needs the money broken down & because of her accent we can understand her perfectly fine her English is great that manager terry needs to be fired or retrained or let go

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8:39 pm EDT

Walgreens poor customer service

Came into store to get my daughters prescription filled and pick up some other items needed. I asked an employee where to find an item and was rudely told to look for it myself. A young brunette, name tag was Beth. Smelled of cigarettes and marijuana. I went and found the item on my own while she continued texting on her phone. Will not be coming back if this is allowed.

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4:06 pm EDT
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Walgreens drive thru pharmacy service

We had been sent by our regular Walgreen's pharmacy to another Walgreen's pharmacy on the corner of Waldo rd. and University ave. In Gainesville, Fl.. Our regular pharmacy was out of the medication we needed and had told us that they called the one on waldo rd and that they had it in stock. So we drove across town to that pharmacy, there was fairly young African American woman working the drive thru( May 31st at approx. 4:15pm). We told her the other Walgreen's sent us over, she then said that they did not have it in stock and that no one had called from any other store. She was very short and rude with her response as if we were being untruthful about being sent by the other Walgreen's. She definitely needs a refresher course in manners and customer service. She made no offer to call the other store and help figure out the problem after we had already drove across town. Customer service is often the life or death of any business and in her case would definitely be detrimental to Walgreen's business.

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1:44 pm EDT
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Walgreens ripoff

Waiting at the photo counter is ridiculous! There is never anyone there and no bell to ring.

I purchased a photo book for $26.97. It fell apart when I opened it. I took it back immediately for a refund. my credit card statement just arrived, Walgreens gave me a return of $12.84. This is not the first time I have been ripped off by Walgreens.

Walgreens has been crossed off my list for any further purchases!

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7:07 pm EDT

Walgreens clinic

I decided to make an appointment at the Walgreens Clinic at 3920 Hampton Avenue, Saint Louis Missouri because I've had an earache for the past 2 weeks. The woman who took all of my information was small, had glasses and brown hair. She looked at my face and said, "since you're so swollen I don't think we'll be able to help you..." despite me saying I think I have an ear infection, can you check my ear.

I went out into the waiting area, puzzled because I've been treated for severe ear infections at a Walgreens clinic before. They called my name and I went into the other room to be seen by the primary physician, and she immediately started telling me that they wouldn't be able to help me. She touched my lymphnodes and said, "this isn't from an ear infection. I'm not going to look into your ear, because if I don't find an ear infection, we will have to refer you anyway. Since it's swollen lymph nodes you probably need to see a specialist."

She didn't look in my ear or anything (even though I told her that it felt like every other time I've had an ear infection... and that it started right after I got out of the shower one day and my ear felt clogged like swimmers ear).

So after wasting an hour there and calling off work because I was in excruciating pain and they didn't help me at all, I drove 45 minutes to my primary care physician in Arnold near my hometown. Not to mention I was freaking out that I had something way worse than an ear infection due to the Walgreens' comment about me having to see a specialist and not even checking my ear for infection.

Once at my primary care physicians office, I was taken care of immediately and out within 20 minutes. Guess what - I have an ear infection. My physician told me to immediately call and complain about my experience at the Walgreens clinic I went to because I had minimal swelling, no fever, no nausea, and my ear hurt and she refused to check my ear. My physician said she was very disappointed that I was turned away because while she knows Walgreens is limited with what they can treat, ear infections are certainly one of them.

This has been the worst experience I've ever had with a healthcare personnel. I will never return to a Walgreens clinic, and I will tell my friends not to waste their time at one either. Prior to this I've had no problems at Walgreens clinics, but after this visit I'm not willing to give them another chance.

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6:33 pm EDT
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Walgreens walgreens pharmacy

I was notified by a Walgreens recorded message that one of my medications was under recall. The message did not specify the medication. The recording instructed me to call my local Walgreens Pharmacy for more details. I than contacted my local Walgreens pharmacy (in Schertz Tx.) and spoke with Amber who did not ask for my name or any personal information, but told me that there were not any medications under recall at this time and if I didn't know the name of the medication she wouldn't be able to help me. After persisting that there must have been a reason for call from Walgreens, she then asked for my name and date of birth and subsequently told me that the Accu Check Aviva test strips were under recall. This took all of two seconds to find out after I convinced Amber to look up the information. It might be beneficial for the staff at Walgreens at Roy Richards Dr./ FM 3009 in Schertz, TX to be trained on how to handle medication recall matters.

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3:05 am EDT

Walgreens cashier accusations

Walked in to a Walgreens in Bakersfield CA on Calloway an hegaman. Walked in the door beeped the cashier amdrew says wat u have in ur purse. I looked looked An noticed I had my nasal spray I had purchased from rite aid earlyer I said oh I forgot I had this in my purse here's my recite (From rite aid) mind u he says no if u pay they deactivate that I said here's my recite he says
No u no pay for that. I told him how the hell did I get a recite if I didn't pay it's not even from ur store. I told him are u accusing me of stealing he shrugs his shoulders I go to the manager she looks at me An say oh I dnt kno. U dnt kno wat didn't tell him anything an he's telling another customer oh she's a thief. R u kidding me right now. I was humiliated in front of all these people so I'm going around showing everyone my recite from riteaid like a [censored]. Then as im walkmg out hes laughing at me this is ridiculous am totally humiliatimg.

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12:26 pm EDT
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Walgreens racist hiring practices at the rite aid, now walgreens location at 142central avenue clark, new jersey. store manager karen

Made several in store inquires about job opening opportunities in Clark, NJ. Spoke with different store level managers and then directed to Karen, Store Manager. Karen, the store manager was unfriendly, discourteous and dismissive to me as potential candidate however; she was quick to abruptly stop speaking to me to speak to a white customer. Is this a general practice at this location in comparison to your other locations where the community is more diverse?

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henry giarnieri
, US
Aug 17, 2019 3:02 pm EDT

Do you happen to know her last name?

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1:57 pm EDT

Walgreens bathroom policy

Very disappointed in Walgreen's bathroom policy. Don't feel safe in their choosing to advertise what they are doing. It's a political move not a responsible move. Trying to be relevant instead of safe otherwise would have fixed the so called problem without calling any attention to it. After 20 some years...we are done. And especially after trying to call customer service...mention the bathroom policy and all of a sudden they can't hear you. Shame.

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12:28 pm EDT

Walgreens wanted a refund on wine

I went to walgreens in lancaster, sc on 05/08/18 at 2:15. I bought 4 bottles of wine. But when i looked at my recipt i was one ycharged for 5, i didnt catch at the time. I call and they gave the manger that was on duty on 05/09/18, told her what happened and she just bring recipt and they make it right. I went this morning and the clerk was real nice called the manger up. I dont know her name but she talked with accent. I told i bought 4 and was charged and also i didnt get a credit for buying 4. She told me i had to show her on the shelf where it said you get 10% off with 4 bottles. Then she accused me for lying that anyone could say that. Im not the type of person that would do that. She told me to stand in line. So i did and then she went somewhere else. It was my time to check out and the clerk even call her over the phone to come to register #2 but she never showed up. I waited then still no show. So i told the clerk just to forget it and i wanted out. This will be the last time i will go to walgreens and wont tell anyone to go there . I would love to talk to some one. If the care

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11:37 am EDT

Walgreens pharmacy

The walgreens in milwaukee wisconsin on 27th and north avenue... Is beyond unprofessional they actually can cause you harm... They never actually answer the phone i've had numerous doctors try to get through with no luck. Their power has been out for several days now, "which is a first", which also adds on to their normal chaos... I have very low vision and I have actually been given someone else's medication twice... It makes me wonder how many other people got the wrong meds as well... Sometimes I rather go without my medication then to deal with the walgreens in milwaukee on 27th and north avenue

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2:08 am EDT

Walgreens customer service

On may 8th at around 9:45 pm, I visited the store 1306 s mary ave sunnyvale, ca 94087 and bought some vitamin d for my kid. When I was trying to pay, the cashier asked me if I have the membership card. And before I answer, he just said no and then proceeded his operation. And later, he asked if I need a bag. I said no. Then he just ignored and wrapped with a bag and said, "don't worry, it won't charge."
I guess I must look very poor in his eyes.
I hope the store can give better shopping experience and respect customers more.

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Walgreens Customer Reviews Overview

Walgreens is a prominent pharmacy chain in the United States, offering a wide range of health and wellness products, including prescription medications, over-the-counter drugs, and personal care items. Customers can also access services such as photo printing and health clinics at select locations. The company provides flu shots, immunizations, and pharmaceutical advice. With an online platform, Walgreens.com, customers can manage prescriptions, shop for products, and utilize convenient delivery or in-store pickup options.

Walgreens In-depth Review

Website Design and User Experience: The website design of Walgreens.com is clean and user-friendly, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that allows for quick and efficient browsing. The overall user experience is smooth and seamless, ensuring a hassle-free shopping experience.

Product Range and Availability: Walgreens offers a wide range of products, from health and wellness items to beauty and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. Additionally, the availability of products is consistently high, with most items in stock and ready to be shipped.

Pricing and Discounts: Walgreens.com offers competitive pricing on their products, with regular discounts and promotions available. The website prominently displays current deals and offers, allowing customers to save money on their purchases. The pricing is transparent, and customers can easily compare prices to ensure they are getting the best value for their money.

Customer Service and Support: Walgreens provides excellent customer service and support. Their customer service team is knowledgeable and responsive, addressing any queries or concerns promptly. The website also offers a comprehensive FAQ section and live chat support, ensuring that customers can easily find answers to their questions and receive assistance when needed.

Shipping and Delivery: Walgreens.com offers reliable shipping and delivery services. They provide various shipping options, including standard and expedited shipping, to accommodate different customer needs. The website provides estimated delivery times and tracking information, allowing customers to track their orders and stay informed throughout the shipping process.

Return and Refund Policy: Walgreens has a fair and straightforward return and refund policy. Customers can return most items within 30 days of purchase for a full refund or exchange. The website provides clear instructions on how to initiate a return and offers a hassle-free process. Additionally, Walgreens offers a satisfaction guarantee, ensuring that customers are satisfied with their purchases.

Online Prescription Services: Walgreens.com offers convenient online prescription services. Customers can easily refill their prescriptions online and have them delivered to their doorstep. The website provides a user-friendly interface for managing prescriptions, allowing customers to view their prescription history and set up automatic refills for added convenience.

Loyalty Program and Rewards: Walgreens has a comprehensive loyalty program and rewards system. Customers can sign up for the Walgreens Balance Rewards program, which allows them to earn points on their purchases and redeem them for discounts and rewards. The website provides easy access to the loyalty program, allowing customers to track their points and take advantage of exclusive offers.

Mobile App Functionality: The Walgreens mobile app offers excellent functionality and convenience. It allows customers to easily browse and purchase products, refill prescriptions, and access their loyalty program on the go. The app is user-friendly and well-designed, providing a seamless mobile shopping experience.

Overall Customer Satisfaction: Overall, Walgreens.com provides a highly satisfactory shopping experience. The website design and user experience are top-notch, making it easy to find and purchase products. The wide range of products and availability ensure that customers can find what they need. Competitive pricing, excellent customer service, and convenient services such as online prescription refills and a loyalty program further enhance the overall customer satisfaction. Whether shopping online or through the mobile app, Walgreens delivers a seamless and enjoyable experience.

How to file a complaint about Walgreens?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Walgreens. Make it specific and clear, such as "Incorrect Prescription Filled at Walgreens" or "Poor Customer Service at Walgreens Store #123".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Include key areas such as:

  • The specific Walgreens location or service you are complaining about.
  • The date and time of the incident or issue.
  • A clear description of what happened, focusing on the nature of the issue.
  • Any interactions you had with Walgreens employees, including names or descriptions if possible.
  • Steps you have taken to resolve the issue, including any communication with Walgreens customer service.
  • The company's response or lack thereof.
  • The personal impact the issue has had on you, such as inconvenience, financial loss, or health concerns.

Remember to be factual and include any relevant information about transactions or interactions you had with the company.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos, or other evidence. Do not include sensitive personal information such as your social security number or credit card details.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred as a result of the issue with Walgreens. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, an apology, or another form of redress.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that your description is coherent and that all the supporting documents are correctly attached.

8. Submission process: Once you are satisfied with your complaint, click the 'Submit' button to send your complaint to ComplaintsBoard.com for review and publication.

9. Post-Submission Actions: After submitting your complaint, make sure to monitor your ComplaintsBoard.com account for any responses or updates. You may receive feedback from other users or even from Walgreens representatives addressing your concerns.

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Phone number

1800 925 4733

Website

www.walgreens.com

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