Walgreens
reviews and complaints

Those first two sentences are just awesome, had to read them a couple times to fully enjoy them. So if a company sucks so bad, why do you keep going back? Why not hit the company with the one thing they do care about, a loss of a profit.

I know that when you are genuinely ill, it is difficult to deal with a situation like this. However, when you miss a good amount of work, you are no longer a useful employee and they reserve the right to fire you. Regardless of the reason, they cannot keep a member of the staff employed forever when they miss many of their shifts. It just becomes too much of a loss.

Couple of points. One, Walgreens is an "at will" company, which means they can terminate employees for any reason, as long as it is a legal reason. Two, you've been sick and taken off from work at least five times (by my count), maybe more, and asked to leave early at least once after working there part time for less than four months. To call off that often, no matter the excuse, is unacceptable.

I can't say whether or not the store manager has personal grudge against you, but he could also be that, as you said, everyone has been calling in lately and the decision was made because of everyone's calling in, not just yours. You may have been the "straw that broke the camel's back" on this, but the policy he stated was not that different than most retail stores. It is actually more accepting than some I have worked at. It sounds like you did the right thing by quiting, but don't be surprised if you get the same treatment in another retail job.

BTW, the last retail job I worked two years ago had this rule. If you were sick, you find someone to cover your shift. If you call in without finding someone to cover, first time you are written up, second time you are fired. Did you make any attempts to get someone to cover for your shifts? If you didn't, maybe if you had the manager would be more understanding. Keep in mind that the manager has a business to run and that requires employees who are going to be there. If customer complain about waits and lack of service, his job is on the line. So yes, he may have been looking to get rid of someone that calls in at least five times in less than four months of working there.

your pic totally made me want to barf! That is so gross.

Wow, great job.

I cannot find the survey. Is there really one or just a scam. I switched from CVS to Walgreens because I didn't like the way CVS was run. I just hope it is better here.

This is March 14th, 2011. I've run into the same problem: there is nowhere to enter the survey or password numbers.
Walgreen's needs to fix this - it sounds like it has been going on for a while.

Walgreen's does suck! It's a shame that they have been able to get away with so much and for so long. I unfortunately have had the last of bad experiences. I kept thinking to give them a chance because after all every store is different and with different personality employees but today I went in to pick up an antibiotic and specifically requested this antibiotic but the pharmacist gave me two prescriptions that included the one I had requested. When I got home, I realized that I was given one I had not asked for so I went back to return the second, 45 minutes later. After being told to wait (after 15 mins), Daniel Min Pharmacy Manager of the Walgreen's on 5201 Belt Line Rd., Dallas, TX rudely told me that there was nothing that could be done and that I needed to get out of my vehicle and go inside. Then he began to "argue" and talking over me saying that he didn't know what he wanted me to do, that supposedly "by law the prescription could not be returned" even though I had just been deceived into buying it, given that I had told the pharmacy tech what I was specifically picking up. Daniel Min stated, "we just assume"...totally unacceptable behavior, response and customer service. Mr. Min was very condescending and offered no other options, in fact, he just refused to even listen or take any accountability, blaming the doctor and the patient. Walgreen's and Daniel Min show proof of such an unethical business and practice. SHAMEFUL! A business should never "assume" as Mr. Min stated. Good customer service entails giving the customer thorough information so that the customer can make a choice of what they need to purchase. It seems Mr. Daniel Min just manages his techs as paper pushers and not responsible service providers. He himself takes no accountability for their own mistakes which only demonstrates proof of terrible management.

I cannot believe someone said "get over it" That is whats wrong with the world today. I am with you on this, why lie? A professional person that holds the title of pharmacy head should not be lying to customers. These are people we depend on for our livelihood. I do not like people who lie and especially lie in a job like hers. They should be fired because the next lie may harm someones life.

Get over it. There are much worse things that could happen to you. The poor guy was just trying to save his back.

Stanley Kramer is that you?

it is the customers responsibility to have the coupons ready not the cashier, if you want the sale price, then have the coupon ready, the world is full of self-absorbed, entitled people, in reality, the person behind the register has many things to do, limited time to do them, to expect them to spend extra time searching for coupons and making the next customers in line wait is ridiculous

I do have to disagree. I work for Walgreens and have to state that just because one store is very rude and careless does not mean every store in the country is like that. I personally put extra thought and care when ringing out my customers to make sure they are getting the correct price and will also go the extra mile and try to find more savings for them. I do this because I know what it's like to go to the store and get charged the wrong price and have the employee not care less. I know in this day that every dime truly counts and will always treat my customers with absolute respect, loyalty and honesty. Some of us do actually care. Thank you! Sincerely loyal photo specialist.

Dropped a perscription off at 11;ooam went back later was told i already picked it up! no i said ck your sig. book . they ckd no you did not pick up ok gave me script i got home ckd the script and they gave me 12 pills instead of 60 i called and they gave me a hard time told me it was right ! i said read it again it is take 1 every 12 hrs. not 12 quanity! your right they say come in and get the rest i go in get the right amt. pay for them gave them another script to fill that they mail to your home . they say it will be delivered tuesday it is a next day delivery always i said mon. is exceptable but not tues. ok she says i had to tell her we pay today oh thanks they said ok now i go to pay she says 150.00 no it is never that high ck again! she does comes back and says oh its 30.00 much more like it wouldnt you say! someone needs to check on those people working that pharmacy today! there were other people having just as hard a time as me! 1 woman dropped her persc. off at 1;00 came in at 8;00 and was told she had to wait another 30 min. unacceptable! please have someone ck. on them before they give someone the wrong meds. or short an elderly person who will run short before end of time! thank you

Sounds to me like they gave you the medication without adding the water to it, I have had them do that to me only they didn't add the correct amount of water. So when I went back they still tried to blame it on me for not checking it BEFORE I left the store. It's always the customer's fault when it comes to them.

THIS COMPLAINT IS SUPPOSED TO BE UNDER

"MINERAL ELEMENTS by Eden"

NOT WALGREEN'S!
GGRRRRRRRRRRRRRRRRHH. I sure hope I don't have to write a complaint on this site for this site

This is the same comment thread as above. Just hoping it isn't all chopped & screwed up like that one. I also had a picture attachment that isn't attached also. Basically it is a redo attempt:

They got me for a $130.00. I received this box in the mail. Didn't who, what why or where it came from. I set it on the counter until I received either an invoice or email, something!. Yesterday I received a text msg from my bank alerting me my acct balance had dropped below the threshold low. As I stood baffled reading my text I also started to develop a migraine, stress related nausea & major anxiety because I had to call in to pay my light bill before the end of the day or my 5 children & I would be in the dark the next day. I pulled up my statement on the computer & all it had was a 800#. I called & they told me it was beyond the 10 day trial period, I asked her so "you're telling me I'm out $130.00"? She started to ramble typical crooked salesmen mumbo jumbo, whooptie whoop whoop & B.S. when I interupted and very aggitated and aggressivey I asked her "SO ARE U TELLING ME I'M OUT OF $130.00 THEN?! She said well, uh, uuhhh yes & I replied to that "That's ALL I ASKED YOU IDIOT"! $130.00? For crap I will never use, can't sell, can't give it away and every bone in my body is telling me it's a sin to throw away $130.00 of Brand New, Trendy cosmetics. I don't know what to do. I am sick. BTW, we won't be in the dark until Monday, nonetheless we will be in the dark & cold, we have ZERO Family here in S.A. It's that old feeling again, the Big guy steps all over the little guy, completely helpless, completely robbed & stolen from and because I am poor I have no where to turn for help & nobody to even talk to. This feeling of being victimized is very similar to the feeling felt after being robbed and mugged just without the physical wounds or fear they'll return to attack me again cause I cancelled my card. I didn't trust them that they wouldn't rob me again next month. The humility, panic, fear & worry over how I'm going to feed my children with out any electric is absolutely heartbreaking, embarrassing and scary. I could lose my family because these ###s in Harrisburg, PA. are sitting fat & full on my last $130.00 until only God knows when, I had to sell my kids Bunny and my bedroom set to pay my bills this month and this was the last of everything I owned with any kind of monetary value. I'm sure they're gonna eat & sleep & be warm with no worries though. Never again.

They got me for a $130.00. I received this box in the mail. Didn't who, what why or where it came from. I set it on the counter until I received either an invoice or email, something!. Yesterday I received a text msg from my bank alerting me my acct balance had dropped below the threshold low. As I stood baffled reading my text I also started to develop a migraine, stress related nausea & major anxiety because I had to call in to pay my light bill before the end of the day or my 5 children & I would be in the dark the next day. I pulled up my statement on the computer & all it had was a 800#. I called & they told me it was beyond the 10 day trial period, I asked her so "you're telling me I'm out $130.00"? She started to ramble typical crooked salesmen mumbo jumbo, whooptie whoop whoop & B.S. when I interupted and very aggitated and aggressivey I asked her "SO ARE U TELLING ME I'M OUT OF $130.00 THEN?! She said well, uh, uuhhh yes & I replied to that "That's ALL I ASKED YOU IDIOT"! $130.00? For crap I will never use, can't sell, can't give it away and every bone in my body is telling me it's a sin to throw away $130.00 of Brand New, Trendy cosmetics. I don't know what to do. I am sick. BTW, we won't be in the dark until Monday, nonetheless we will be in the dark & cold, we have ZERO Family here in S.A. It's that old feeling again, the Big guy steps all over the little guy, completely helpless, completely robbed & stolen from and because I am poor I have no where to turn for help & nobody to even talk to. This feeling of being victimized is very similar to the feeling felt after being robbed and mugged just without the physical wounds or fear they'll return to attack me again cause I cancelled my card. I didn't trust them that they wouldn't rob me again next month. The humility, panic, fear & worry over how I'm going to feed my children with out any electric is absolutely heartbreaking, embarrassing and scary. I could lose my family because these ###s in Harrisburg, PA. are sitting fat & full on my last $130.00 until only God knows when, I had to sell my kids Bunny and my bedroom set to pay my bills this month and this was the last of everything I owned with any kind of monetary value. I'm sure they're gonna eat & sleep & be warm with no worries though. Never again.

Sounds like Walgreen's -- the most incompotent pharmacy around today. I have had numerous problems with the pharmacy and the durable medical equipment division. Do you know that they even billed my insurance 7 months beyond the the purchase price. The billing is to stop once it meets the purchase price. I had to report that division to the Better Business Bureau in order to try and get a resolve. For the pharmacy -- I changed to CVS and all I can say is what a WONDERFUL difference. They fill the RX when they say it will be filled for the quantity indicated and it is ready when they say it will be. CAN YOU IMAGINE! Walgreens is does not know what they are doing anymore from EVERY LEVEL, be it corporate, pharmacy, dme, photo, retail. Here I come CVS!

Everytime I drop a prescription at Walgreens, it s a constant hassle. If if is not dispensed improperly, my script is sitting on some bin, the system is down or tehy just cannot get it right. It never fails, even though on my last experience, my script was dropped off before 4 pm, i was told to return at 6:30 pm (more than 2.5 hours later), What happened to the one hour. BS -- Upon my return I was told that my script was not there. Well, what happened, I guess you must have ghosts working there. (Very Efficient) BS. After discussing with the attendant, that I had dropped off my script, and the pharmacist continued harrasmnet. THat she did not have a prescription for me. Looked at another bin, and said. Ohhh our system was down, and we lost some scripts. Well, sure enough mine was part of that BS. AGAIN, I was told to return at 8:00 pm. Upon my return at 8:00 pm. had to wait about 15 minutes for the script. Wow, I guess it was not ready yet. Mind you this is an antibiotic, that was STAT, due to a pending surgery, which I explained to both attendants. Sincerely, in my opinion Walgreens has to step it up a notch. Otherwise, you will end up being another pharmacy. CVS has been growing alot lately. I see why. Very Angry anf Frustated Customer. Which is not planning on returning to any Walgreens. I encourage you to do a survey on your services, and see the outcome for yourselves. BTW, I am talking about the store located in Hialeah, FLorida(Plam Avenue and 49 ST)

Just happened to me. I took the Walgreen's online survey, got to the end, and then all of a sudden, "the link doesn't seem to be working" pops up. What a scam.

The Managers at the Walgreen's where I work do a lot of work. However, we have a bunch of lazy workers there. I work in Photo, and I am overworked because I have to make up for the incompetent people who fail to do their job. Although the managers are always busy, they don't hold the employees accountable for their own jobs, and it always falls on me. I usually feel like I'm running a marathon trying to keep up. The stress is really getting to me. I go to work nauseated every day, and leave extremely agitated. (Sometimes I even cry my way home.) I like the Managers for the most part, but I hate that they don't hold the other people accountable, Is it just easier to pawn others' work on me than to hold the other employees accountable for their work, or lack of work? And, the work just keeps piling on me! I have to stay and close the store with the manager on duty EVERY night because they don't want to deal with the lazy, incompetent employees. I work hard, I'm always on time, and I RARELY take a break because I don't have time to. But, I have to cover breaks for the front cashier, and THAT is irritating! Especially when they demand a break "NOW" and I am really busy! A lot of customers have told me they thought I was a Manager because I am always working so hard when they come in. The worst part is that I haven't gotten a raise or anything like that. The Managers thank me and praise me for my hard work, but so what! Talk is cheap! If they started holding the other employees accountable for their own duties, I wouldn't be in such a stressful mess. Sometimes I understand why some people choose to live on the street...it is probably easier than MY JOB! I'm not even complaining about having to work hard, or even helping out other employees. It just sucks that I am taken advantage of because I have good work ethics. And, because I am there to pick up the slack from other employees, they aren't held responsible for their lack of work ethics. Needless to say, I am job searching!

And you take it out on your employees. Here you are complaining because you have to work extra hours. At least you get a bonus. Your team members, who actually DO the work that gives you that bonus, are lucky if they get a bag of leftover Halloween candy for a Christmas bonus. Then you profess to have an open door policy, yet when a team member comes to you with a complaint, you retaliate. Managers lie, threaten, and bully because that's the Walgreens way. Forgive me for not being sympathetic, but I really am sick of store managers whining about having to "work".

If an employee can go to work and not strangle a customer in retail or food they are admirable. Especially with all the people that feel the need to ### and every petty detail in their despicable life. Which yours obviously is. "OH MY GOD, I had to wait up here for a couple minutes to ring up and this is the SECOND occurrence in 2 WHOLE months. I may decide to go elsewhere." You know what the employee is thinking? "Jesus I don't know how I can afford my rent this month, my car's breaking down, my kid is at home sick, the manager won't stop harping on me to finish the ad tags while were slow because Trisha called in...And I'm apparently responsible for every god damned thing in this store. This ### customer won't respond to me after I nicely said, 'I'm sorry for your wait.' and smiled when I feel like I'm about to scream." Admirable quality. You forget the "cashiers" are people to. Just because they're in the lowest job of this economy at least they have a ###ing job and aren't sponging off Ma and Pa but people like you need to harp about every imperfection because your retired and have nothing better to do, I guess.

Get a life.

I agree, I know that when I worked the register at a pharmacy we were told that when we were not busy we could not stand at the register doing nothing. We were supposed to go and stock or straighten the shelves or find some other busy work to do, and check the register every couple of minutes or so to see if someone was waiting and to apologize if they were. The fact that you ignored this person for doing their job is very disturbing to me, you should have at least maybe called out to see if anyone was around if you didn't want to walk around.

I don't care what store you go into, you should never have to hunt down an employee to check out. We have a Walgreen's close by, at least 1 trip/wk, and even with 7-8 employees, there are times I have to find someone to check out - most are putting stock on shelves. So what if they're busy putting stock away or helping someone else, there should always be someone @ a register. Making these insults personal is stupid, stick to the business points. Our local Rite Aid store is about the same size and usu 3-4 employees, I never have to hunt someone down.
On the other hand, let's bring the "ugly" language down a bit.

If your looking to purchase your medications from a reliable source I would take a look at global pharmacy plus. They have been a true asset to me and my wallet. www.https://globalpharmacyplus.com

Walgreens cause 2 seizures now for me.

Multiple months in a row. Medications have been from 5 to 14 days late. (Literally).

I've spoken with them of my concerns, told them this isn't like an amazon order... It effects my health. Only to call back and find no record of the call and that the shipment still hasn't gone out.

I'm afraid that they will send me to the hospital.

This can NEVER happen again. (I've told them that 12 times over the past 4 months.) It appears they are getting the message.

The system is severely broken and needs to be looked at by some agency.

--David, Bay Area, CA

My insurance forced me to switch my prescription mail service from PPS (Postal Prescription Service) to Walgreens mail service. It has now been 4 months and MANY emails and phone calls later and things are STILL not right. I've had to bother my MD twice to redo prescriptions. I thought it was all finally settled except for one prescription. In February they asked for a confirmation due to a high co-pay. I have had this prescription for several years and it is pricey and incurance doesn't pay anything on it. I thought that was nice that they would check that I really wanted to pay $200. I confirmed that yes I wanted it. I never received it but did get another confirmation request. When I called to say "yes" please send, I was told that it would be more than $700.! I asked them to double check since their OWN email had said a little over $200. She got VERY snippy with me when I asked her to double check. A quick call to my previous prescription service confirmed that it would be less than $200. If you have a choice NEVER NEVER use Walgreens mail service! It has been nothing but frustration. I can apply for medicare in a few more months and can't wait to change my prescription service to one that my husband has had NO PROBLEMS with.

My Insurance requested that I use Walgreen's mail order and it has been a nightmare from day one. I ordered a 90 day supply and received 30 day. Was told that I only had a prescription for 30. Yet even on the medication it said 5 refills left. This company is a joke, They then charged my credit card again for the remainder. IM still fighting them in regards to this problem. I will never use them again.

I recently moved to a very remote rural location and thought switching to Walgreens mail order pharmacy would be a great idea. In July, filled out the online form to transfer 3 prescriptions. I was emailed a confirmation number. In August, I went to fill those prescriptions and there was no record of them. I then spent over an hour on the phone and customer chat repeating my story, my prescription numbers and insurance info to different reps. 8 days later, no prescriptions in the mail, no history of orders in my on-line account. More phone calls, more time on hold, then received conflicting emails from different depts about what's going on (including a "shipment notification" when in reality, nothing has been sent). Submitted a complaint through their form which was not addressed in return email. Result: aggravation, waste of time, ran out of anti-inflams I need for my back, and now I'll be driving 6 hrs RT to the nearest Target pharmacy. Thank goodness I don't need meds for high blood pressure or heart problems! The icing on the cake is that the link they sent to customer satisfaction survey was broken.

Walgreens Mail Order Website was obviously programmed by the same incompetent fools. Nothing but trouble! It ranges from not properly remembering your password to not being able to update your credit card information. Pathetic!

You are so right about all you say. Especially about how incompetent they all are on the phone or online. I've had bad experiences with this outfit too. But no more! They obviously care not about their customers. I made the mistake of giving them my credit card number. I mailed them rxs and all were marked by the dr that a generic may be substituted not that a brand name should be sent in place of a generic. One was not available as a generic so without contacting me they sent a brand name at 7 times the unavailable generic. Of course they charged me for the brand name without contacting me about the super charges.

Typical Walgreens run around!