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Every time... I give them another chance and another chance, hoping that maybe they would get a little better at what ever they are running over there. Every time I get a prescription filled there, it could be 8 hours later and they still won't have it ready. Every time I go there - drive-thru or going inside - there is always a long, long line, and it takes about 10 minutes just for someone to finally get their medicine. I always see customers shaking their heads with disbelief, and I ask myself why do we go through walgreens for prescription refills? Yes, it may be closer to the house than other places, but I am at the point where it is not worth it! The time it would take to drive somewhere else, pick up the meds, and come home, I would still be in the drive thru waiting for my walgreens refills. I am changing my pharmacy tomorrow, this place is awful with a capital "a"! Thank you for letting me vent.
Just wrote an email to Walgreens asking why my auto refill is turned off every month and why they refused to refill my blood pressure meds when I show 3 refills, 6 days seeing my heart beating in my eyes. This is a monthly occurrence, will it be my thyroid meds/cholesterol/ anxiety/antidepressants or a combination i go days without? My Dr. actually got upset enough to go in person and demand my meds. Explained to Walgreens corporate through email that every employee has done a wonderful job, it's their online service that's an issue. I went on to explain that I'm disabled with severe ptsd and anxiety and I do not want anyone at the store notified or reprimanded for a "system" issue. This morning I received a call from someone saying they were the store manager, this lady is actually the cashier, I explained to her what was happening and apologized to her for her involvement in a corporate issue, the employees at the store are not at fault. After this I responded to the email letting the corporate rep know I could no longer handle walking into this Walgreens with my anxiety knowing I caused problems for their great employees and I would be filling a complaint with the Arizona Pharmacy Board.
Yes. I take Synthroid 90 days supply for the last year and a half. They tell me they have a new system where they stock it somewhere else and it would take and it three days to get to the store after three days I called the store and they still don’t have it not even a couple to get me by. Now I’m back to my higher dose of older Medicine and vibrating. Call them back again again they tell me they have a new system and have to order it from the warehouse. Same thing I’ve got told every time for the last year and a half. No actual way to get accurate blood test when jumping back-and-forth between different doses. Can’t imagine what would happen with socialized medicine. Whoever is in charge of pharmaceutical logistics should be sent straight to _ _ _ _ …. Along with CEO.
What ever Walgreens did to their web page for prescriptions, it sucks. I can't make heads or tails out of what my refills are. If there is an overlap in prescriptions they fill the newest one first and never complete the oldist one which leaves 1 or 2 remaining refills, which eventually expire. Now they are filling prescriptions at fulfillment centers using robots. Who made that hairbrained decision? I get huge bottles with 30 small pills in it. Can't fit all the bottles in my medicine cabinet. We used to have a good pharmasist but now he's gone and the new ones have no personality. Customer service is the worst.
Looks like I'll be leaving Walgreens. Walgreens better change what they are doing or they'll end up like Eckerd's in 2007...Out of Business and partially sold to CVS.
Walgreens has not gotten better since this was written years ago. I have 2 Walgreens pharmacies within a mile of my house but my refills are sent to a pharmacy 13 miles away. I have NEVER listed this pharmacy as my store of choice. Walgreens sucks and the sooner they go out of business the better for all of us!
I finally lost it on the phone with them, told them I can't even get a prescription filled with Walgreens because every single time there's an issue. Who are they hiring over there? I'm changing pharmacies.
I will be changing too. Walgreens pharmacy in Clinton Maryland 29735 is unprofessional and utterly ignorant
OMG Walgreens is the worst; they can't get anything right I'm dumping them and going over to Safeway or Walmart! I'll never go back to Walgreens...
Me too!
They have been horrible for the last 6 months. I have had to wait days and weeks for some prescriptions. I plan on transferring all my meds to other pharmacies including mail order. Just wanted to switch tomorrow since new year is starting. I called about system messages about a delay on a fill on their app. The pharmacist said nothing is wrong and it is still not filled days later!
Please clean house from the top down. Your company is really pissing a lot of people off! If you really care then do something about it! This Saturday is our last time using Walgreens and I hope they go bankrupt!
Almost 4 hours after my Doc called in a prescription It’s still NOT READY. At this pace I could have taken the first dose and began to start feeling better. TOTAL INCOMPETENCE
They put my medication under my husbands name and he thought it was a new prescription and nearly started taking it. His medicines are on auto refill, but they are never ready. He is having heart trouble today and I am currently in line at the pharmacy trying to pick up a prescription. It was supposed to be on auto refill. I tell them every time I am here to please put it on auto refill and they always say they will. My husband is having chest pains, and he needs the medication. It’s not ready. “He’s having heart problems, can he just get one of the pills?” . “No.” Hate
This pharmacy!
Be glad they only gave you bad service. They swatted me for telling them "never mind, you are lying to me, just give me my script card and I will go elswhere and this will be reported" and stole the tape to cover for it. Because they involved the police they made me plead to a nothing to cover for the corporation and police. Only the pharmacy man told the truth. I had a witness and a missing tape that was stolen by the manager and still got screwed out of my settlement. Walgreens is corporate sleeze 100%. I saw the pharmacy man working at another pharmacy and he said he was glad to quit over what they did to me and report the facts. He found the lying sack manager to be the worst of people previously. Now the liar is fired and living at home with mom. I was glad he told me. He was fired over the missing tape. Walgreens covered it all up. I asked what I was charged with and I literally was charged with the manager saying I said something nobody else heard. One lawyer and poof the fake felony case was gone and they were offering a misdemeanor without even a fine to cover up the false arrest.
The Walgreens pharmacy at 13301 Strickland Ave in Raleigh, NC is horrible. EVERY month my prescription is delayed. The app is useless! Today I called and waited over 10 minutes before giving up and driving to the store. I asked to speak with the manager and the manager never showed up. They are grossly understaffed! That is their answer for their horrible service. How about hiring more people and paying them properly! I'm sure the corporate scumbags are doing just fine!
Their was also a HIPPA violation today. I reached out the corporate offices. If they don't respond I will be contacting federal authorities.
Your not alone, rude by pharmacy staff is putting is mildly. We called them in morning asking about booster update, they said they had phizer, I asked if we needed an appointment, she said no just get here before 4pm. We got there (Friday) 1:08 and we were promptly told come back later we are closing for lunch. I explained to her that I just talked to someone here this morning. She got nasty and said come back at 2pm. I said I wasted 14 miles one way and you want me to do it again? As we were leaving she got loud an said” sarcastically “you all have a nice day” extremely rude. They just lost us as a customer permanently. Ok bye bye walgreen
Walgreen sucks to no end. I am very much done with Walgreens and will not give them another chance after so many tries. It took Walgreen pharmacy in Highlands Ranch Colorado "only15 days" to transfer my prescription from another store (King Soopers) and then mess it up at the end by telling me that they only can fill in one month prescription. And, as a fact, I checked with the transfer pharmacy, they had transferred my prescription same day I called initially, but Walgreens would lie day after day and tell me that delay is because they didn't get the transfer. The transfer pharmacy had 3-month prescription, but somehow Walgreen could only accept one month. Go figure. They offered me to contact the doctor and get additional prescription after 15 days of messing around. This is not the first time Walgreens sucked. Other Walgreens in town have long lines, not enough staff. They close for lunch hours in the middle of the day (suspect because shortage of staff), which makes it super annoying. This one particular pharmacy (6650 Timberline Rd, Highlands Ranch, CO 80130) staff is very rude and behaves unprofessional. If pharmacists get so stressed because they are short staffed, company should do something about it. But in any case, it is too late to make it right for me. I will not shop there again because every time I enter those stores, they make it very unpleasant experience. Not worth it.
Definitely Walgreens in Columbia, SC (rosewood drive) Sucks. Same story. Rude and ruder. Can’t find your insurance and then they delay everything until you call, talk to a supervisor (who is the pharmacist) who apologizes and gets it corrected (usually). WTF. Let’s face it- they are legalized drug dealers who treat you like some kind of ho. Walgreens is clearly a pimp. Just saying.
Itoith owmgonma get you onntrouble
Walgreens on Sumter and Price in North Port, FL
SUCKS.
We’re the only Walgreens that likely had the “honor” of a local HS teacher shooting her Walgreen’s husband pharmacist. Now, the official word is that he was having an affair - but unofficially, the city all believes that it’s because she decided to kill herself after waiting forever for a prescription that they never got around to filling - likely “busting a cap in his malingering [censored]” for making her wait 😂.
Seriously though, these people SUUUUUUCK. They waste your time telling you that their automated system will call you back (when it doesn’t) or finding excuses why their “system went down.” I’d offer a bit of levity about “going down,” but they’re ugly enough at that location that - like their filled prescriptions - no one gets it.
Well, it’s time for me to draw a pentagram, burn some candles, and make a sacrifice of sorts since another prescription is supposed to be ready this month (fat chance of that). I’ll just leave it as, I hope that one day, each of those behind the pharmacy counter have an urgent matter that they must take care of with their last bit of strength, only to have to listen to, “Welcome to Walgreens, located on the Northwest Corner of Sumter and Price…. Etc., etc., etc.. may they burn in hell along with their inattentive district/regional manager in Ft Myers and those POS supervisors of theirs who are perpetually in a meeting while their spouses no doubt fornicate with farm animals and the local population of ex circus folk.
They just told 3 people in line that they don't run your prescription thru the insurance.
They tried to charge all 3 people hundreds to thousands of dollars for each prescriptions. When they got to me they said the same thing " your insurance doesn't cover this medicine" that will be 200 dollars! I said I have the best health insurance money can buy! You are obviously doing something wrong. I ended up paying 10 bucks after I argued with them. The other poor souls left without their medicine. How many people overpay and under utilize their health care coverage because sleazy companies like Walgreens!?
They are defysleazy. I worked For them for 15 years. I have so many bad stories to share. This is the first time I’ve ever spoken publicly. If anyone needs an expert on Walgreens… let me know. I have so much much proof and even more stories (with witnesses willing to come forward).
None of us work for the company anymore and that’s the only reason we feel comfortable coming forward
Walgreens in PADDOCK LAKE WISCONSIN...beware this pharmacy is so negligence they will kill you!
Numerous xs they have made mistakes but this one has me speak with corporate. After just having Covid my lungs are in not good shape. I asked for my refill of a albuterol for a neubilizer. I asked on May 3-4 and kept getting a reply ...to soon to fill? no I havent used it in a year. On May 9th 2022 I can finally leave the house ,I go in person to speak to them and the pharmacy tech says nope to soon to fill,you just picked it up May 5th 2022...There is NOWAY I picked it up I was in bed with Covid. She insist and even gives me the time I picked it up! She also says we will look at the tape to see then who picked it up! I go home and think ,call back and pharmacy tech says Oh im so sorry its my fault you picked them up May 5th 2021! yes 2021! Are you kidding me,waiting 5 days for a prescription and shes looking at last years date...so I ask to speak to pharmacy manager JOE...tell him whats going on and i also say im putting my experience review regarding this negligence on behalf of Walgreens and I said facebook Walgreens well Joe sat laughing and laughing Walgreens fb laughing still...I meant to say their website page and he sat laughing and belittle me for at least 3 min..and finally says come on Collleen listen to yourself...is this how a Walgreens Pharmacy Manager treats a person with a major issue with them on a needed meds...and it could have effected me with hospitilization due to their negligence. Joe refused to answere any questions with my concern and after his disrespectful comment and gesture in this matter ,I requested to speak to the store manager 3xs and he refused to connect me stating he is the pharmacy manager,yes but you are UNPROFESSIONAl .I called back spoke with store manager and filed a complaint with corporate. Its not a laughing matter Joe... and is your tech apable of beig behind the counter with the negligence she bestowed...Your lucky I didnt wind up in the hospital..get your act together before you kill someone!
Worst pharmacy,screwed up prescription 3 times in a row.They suck.
Walgreens has made me go without my meds for an entire weekend now twice. I called corporate and was told they didn't care if I left their pharmacy. I got told the same thing by the store manager of the location I need my meds from. I am not supposed to go any days without those medications. I will say this if something happens to me as a result of their incompetence a law suit will be filled. It's unacceptable to make anyone go without their medication. This is an extremely dangerous practice they have going on. People's lives are in jeopardy. I was also told they don't know when they will open their pharmacy and the problem with that is if they already filled my scripts my doctor can not send them through again. This is a huge problem! I hope someone can do something and soon. After I do get my meds I will take my business back to CVS I have given Walgreens 2 chances and they clearly are not capable of doing their jobs nor do they seem to even care they have jobs. Just WOW
same here...told me i picked up my meds ...dumb tech looked at the wrond year! refused to give me meds after covid ..lucky i didnt wind back up in hospital...or a lawsuit
Not only did Walgreens refuse to fill my prescription, they actually through my veterans voucher away. What a bunch of idiots.
My insurance company uses only Walgreens. Even doctors don't want to deal with Walgreens. They say go to Walmart.
I have to believe that anyone with any influence at Walgreens does not read any of these complaints / complements. If they did, something would be done about the ridiculously poor service and attitudes by the pharmacy staff. I’m not even going to start my complaints about these people or the service they offer (which is no service at all). Walgreens corporate, pull your heads out of your [censored]! I only hope you will one day suffer the literal pain your customers suffer due to your poor (absolute [censored]ty) service supplied (or not supplied) by your inept pharmacy staff.
Yes Walgreens always sucks! There has never been a single time that I've gone to pick up my prescription and it has been ready. Ever! In the like 8 years I've been getting my script there. Even whe I call and ask before heading to the store. I called 2 hours ago and they told me my prescription would be ready in 1 hour. And of course when I drive all the way there in the pouring rain, they tell me it's not ready and I have to wait longer. Um then why did you tell me it would be ready at a certain time? I asked what's taking them so long and they said they had a lot of vaccines to do today and the pharmacist was in the bathroom. What exactly do those things have to do with the past 2 hours you've had to fill my script? Like how lazy are they? And I know this location is not a busy one, especially on a Tuesday evening in a rainstorm. It's beyond me why they can never handle filling my prescription on time. 😒😒😒
Never ever get generic from Walgreens. I don’t know where they get these pills from but they don’t work like name brand at all. With that being said, Walgreens is just a terrible place to get your meds. After 10 years of getting my scripts there I have had enough. Just got into a argument with the pharmacist. Every time I go there they don’t have my meds in stock. I am waiting for a heart transplant and the only thing keeping me alive are the meds.This is the usual procedure I go through every month. I drop off the prescription and they tell me to come back in the morning. I come back in the morning and get a Partial. Then 2 days later I get the rest of the prescription. This happens every month. I have to drive there and wait 20 minutes every time I go. That’s 3 visits for one prescription. I take 10 prescriptions and my life has become driving every day to Walgreens to pick up prescriptions they don’t have in stock. I finally blew up! 10 years on the same medications and you don’t have them in stock! Is it me or do other people have the same problem?
Exact same problem, over and over. So ridiculous and absurd how they can stay open all these years .
I rarely register complaints about anything, just chock it up to it is what it is so going on to this site seeing ALL these complaints about same company same issues nation wide over a vast period of time is so incredibly frustrating. How is it possible that they stay in business is beyond me.
But on other hand gratifying yet sad to know it’s not just me that has issues with this pharmacy.
Thank goodness there’s other pharmacies out there to choose from, now just a matter of finding one,Walgreens differs from store to store as well as it’s obviously a corporation problem. Like they say s%#+ rolls down hill.
My husband has terminal cancer. A Walgreen pharmacist in Bend, Oregon had to have me tell her Fentanyl (pain med) could be refilled. She hadn’t read anything. But the worst thing was she said I could pick up the perscription that night. I said I’d pick it up in the morning. I went there at noon, and the male pharmacist working said they did not have Fentanyl. I received no text message about this. I talked with the head pharmacist and he said, “Oh, the pharmacist probably didn’t look to see if we had any.” There service is appalling. Go to a private pharmacy or Rite Aid. Our regular pharmacy doesn’t carry Fentanyl. Can you imagine how it feels to have your spouse so I’ll and you are lied to about pain meds? Where is humanity? Where is human focused service? Not at Walgreens, for sure.
I'm so sorry. my wife died of esophageal cancer last year and i had similar experiences with Walgreens. i switched to the bimart pharmacy in Medford and they were very compassionate nd always had the meds ready on time
Walgreens filled my mother’s BP prescription at 5 mg. When she came to live in my town, the new physician caught the error from her old dr transferring her records. She was supposed to be at 2.5 mg. For 2 months, she was taking double the meds.
The pharmacy techs can never find anyone’s prescription. There is no system of organization. No person ever waits under 15 minutes for a transaction. CVS doesn’t seem to have these issues.
Cvs is worse
Got prescrips and other goods at Rite Aid for 15 years. Perfect every time. Shelves always stocked, prescrips always seamlessly filled. Walgreens buys the store two months ago. Same employees, but now everything royally sucks all the time. Empty shelves, fewer selections, iffy prescrips. It's as if the old Soviet Union came back and 're-organized' operations to ensure everyone's [censored]ed - including the hard-working. Thanks, Walgreens. And thanks, non-existent anti-trust law.
I just moved to the area and changed my prescriptions to go to Walgreens Pharmacy Store #6898, 3701 N KINGS HWY, Myrtle Beach, S.C. 29577.
That was a big mistake. I have gone there twice after getting a text, and signing in online under prescription status showing ready for pickup. But it won''t be ready until tomorrow. I am going to find another Pharmacy that knows what the Hexx is going on.
They have stolen my benzos and committed insurance fraud and shorted my husband by two thirds of his inhalers putting him in the hospital with an exacerbation! Ghetto! I will never spend a dime in that store. Also every time I go there, in St Paul, a patient is always disgruntled and frustrated.
Walgreen's is a disgrace to the pharmacy business. I can only hope the people whom they have made suffer from their idiotic run around to fill prescriptions prescribed by a freaking oncologist from a large cancer treatment center, that they get that back ten fold. One day cancer may come for them, and when it does I hope that they are denied medically necessary pain medication just because it is a weekend. And when the pain comes, I hope they suffer like they have made me suffer, writhing in pain throughout the long dark night, feeling like you'd rather commit suicide than have to suffer from the pain of cancer and chemotherapy. I hate this company and I hope the hell they have visited upon me will come back to them ten fold. You are either in the business of filling prescriptions or you are not. Funny, I NEVER have problems at CVS, which will get all of my business. I see Walgreen's must hire from the bottom on the pharmacy class, and CVS hires from the top. They not only know my name at CVS, they greet me with a smile and if they are out of my meds, they will immediately call another store for me. Walgreen's violated my privacy by discussing my business in front of a waiting room full of people. I'm standing there bald from chemo, covered in red spots, holding onto the counter to stop myself from falling over, and they tell me they can't fill my prescription because they have to call the doctor first--on a Friday at 5:30. They are interfering with my medical care, and I am thinking about suing.
I deliver to Walgreen and they have more part time people that McDonald's!
Part time people up the Ying Yang!
They must have minium wage pharmacist as none of them ever stays!
Use to go to Walgreens for Prescriptions but Since the fools decided to dump Tri Care
I was forced to go to CVS? What fools, now they have lost half of their Prescription sales!
Good show CEO ur running Walgreens right into the Ground!
Walgreens is firing at the Bottom to cut cost when they should be firing at the Top!
Walgreens says Express Scripts was offering “below-average” reimbursements for the more than 80 million prescriptions it fills annually for Express Scripts’ members[8]. In ending their contract with Express Scripts, Walgreens faces potential losses of $5.3 billion in annual sales[9].
Get rid of you Walgreen's stock now as the Bottom is about to fall out Especially in the Miltary areas of the nation!
To Jack W: The Pharmacist has the right refuse to fill any scrip for any reason. If they feel that the script needs to be verified then they have the right to do that. If the script is a controlled substance then the laws are different in every state. But if the pharmacist has never filled with that Dr. how do they know the signature is valid? You could have stolen the pad and be writing your own scripts. Not by any means saying that you are. But desperate people do desperate things. That is their license and lively hood. If someone was having you do something that could be illegal and make you lose your job would you do it? Probably not. But some pharmacist don't care that much about controlled substances, that is probably who filled your script with-out verifing it.
Pharmacists are just licensed drug dealers that get off on their own power because they went to school for 1 billion years just to count tablets. Chimpanzees can be trained to do a better job (although I have too much compassion to ever subject one of them to the Walgreens environment ). Walgreens is the worst in every way possible.
Walgreens in Kissimee FL
I was diagnosed with Multiple Sclerosis over 15 years ago. My regular pharmacy CVS was out of my heavy pain killers ( Morphine, Methadone etc) so like usually in this situation i went to Walgreens across the street. Pharmacist told me that He has to contact my doctor prior accepting my prescriptions. It was Sunday and I knew i will not be able to get in touch with my doctor. I told him that i run out of my medication and i need them today. He did not care. I ask Pharmacist to provide in writing either the Law or procedure where would state that he can refuse to fill out prescription unless additional contact with doctor will be establish. He could not. I went to another Walgreens and i got my meds without calling my doctor (it took 3 other pharmacies to find all of medications). I was without my meds for over a day (extreme pain etc)
I complaint to a store manager and told him exactly what happen. He actually called me back, but he did nothing to either help me or to reprimand his employee. This was my last time at Walgreens. I would not care if it would not be for the fact that very few pharmacies are allowed to carry my meds (DEA regulations) and my prescriptions can not be filled partially. They did not care that I'm handicap and it is hard for me to run from one place to another. They did not care how much pain (actual physical pain) they made me suffer.
CVS has their share of problems, but Walgreens is just unbearable .
Jack
totally agree. its terrible. http://terribleterribleinstitutions.wordpress.com/
Everytime I go there they are so slow... they don't even know much either. My wife and I had some issues and I was not able to hold an erection and i went to order my viagra... not only did they make me wait for 8 hours, but they gave me the wrong medication. Now my wife will not have a Rendezvous with me. And we could not even get our freak on. Now she is leaving me for my next door neighbor... AND HE IS A MIDGET! do you have any idea what that did to my confidence? Dam walgreens they suck. Now I am filing a lawsuit for 2.5 million dollars for pain and mental anguish. Next time I am going to CVS.
The problem with Walgreens, as with many companies, is that they only care about money.
Ive seen an old woman with a deceased husband ask for more hours at work only to have her hours cut three weeks later AND a new person hired. Not only a new person hired, two new people hired within the month. Please dont tell me that Walgreens hiring new people has anything to do with trying to save the company money on paying for our health insurance. If you work under a certain number of hours a week, you lose your health insurance. Surprisingly, all the full time employees work one or two hours under the required number of hours to receive health insurance. Thats a coincidence right? But their TV ads say they care about its customers. Right. More like they care about your wallet.
And they really push the health insurance. My store manager, Ms. Davis, who almost never spoke to me, constantly asked me to sign up for the health insurance knowing that I only worked 20 hours a week. Knowing that I could not receive it. I finally said one day "I work 20 hours a week. So why would I get it? I wouldnt be able to use it." She didnt say anything. They let you pay for the health insurance and then when you go to use it, it comes back saying declined due to insufficient hours. I had a third shift person tell me that this happened to her.
By the way, I got my prescription at Walgreens for the two years I worked there. I always had to wait in line 10-15 minutes to get my prescription because some guy was yelling at the pharmacist or they were just really slammed. I heard Walmart was cheaper so I started going there. I saved a whopping 10 bucks a month off my prescription by going there AND every time I have gone, I have either had no wait or waited five minutes at most. So then I found out Costco was cheaper. Im now saving a whopping 15 dollars a month at Costco and at Costco I have never waited. So, bascially, for two years I paid $180 more a year for my prescription and always had to wait in line.
The other issue is the management. The co-workers vary but, out of all the management, a few or several will have bad attitudes. Bad attitudes meaning lazy, rude, micromanaging or totally ignorant of the idea of positive reinforcement.
Lazy as in they get a list for themselves and pawn off a bunch of their work onto you. Then you see them smoking outside ten minutes later. You see a note in the office from the store manager saying to the assistant manager "Tony - do this and stock the cooler" and then it says "Amanda - do this this and that." At the end of the night, you see Amanda doing all her stuff AND the cooler.
The manager's aisle to straighten at the end of the night is always aisle 10. The other employees straighten 4 aisles but the manager only has to do one and that is aisle 10. When Mr. Lugo works, I do aisle 10 and my other 4 aisles. When other managers work, they do aisle 10. Mr. Lugo is one of those "special" managers though who likes to talk on the phone to his friends all night and claim he was busy with customers so I have to do his aisle plus the long list he gave me.
By the way, Tony and Lugo are real assistant managers and these are real instances that happened with them. I literally saw Tony outside smoking a cigarette while another girl, I called her Amanda because I have no issues with her to reveal her name, did his work. I literally saw Lugo talking on the phone for hours every night to his friends while we straightened his aisle and worked. Every time I walked in the office, he was eating and/or talking on the phone to his friends or girlfriend on speaker phone.
Ive had managers micromanage. They check on you every five minutes. They may ask how you are, pause and then either give you a long list or ask how the list is going. One person told me that a particular manager liked to sit and watch us on camera and then pop out when we were standing still. There is no positive reinforcement. If you are doing a good job AND are a manager, they let you know. Otherwise, they dont let you know. I actually asked one of the managers if they had heard of positive reinforcement and they said "What is that?"
The employee evaluation is completed on a form online but you dont discuss your performance unless you ask to do so. It is supposed to be a two sided evaluation with the employee completing a form on their own service and the manager doing it as well but, of course, the store manager claimed an asst manager, Victoria, told us to complete the form before the deadline and she never did so the only performance evaluation that was completed was the manager's version of your performance alone. The previous year I was never even told there was an evaluation! I learned this after two years of working there. The manager also never talks to you in person about your performance but youre supposed to check off on it online as if you have discussed it or "be taken off the schedule."
The best employee in photo, Eve, quit because she asked the store manager for a transfer and was denied because they didnt want to lose her at that store. Instead of giving the hardest working person in Walgreens a transfer and keeping her in the company, they let her quit. She had moved 45 minutes away and was working two jobs. She constantly had customers asking for her. She ran the photo lab better than anyone I have ever seen. Instead of granting her the transfer, they had to hire a new girl who was horrible and broke things, literally, every day. The previous store manager gave her an award to show her recognition for doing such a great job. That is the only time I have seen any management show any type of acknowledgment for the people who work hard at their job. There are no contests, awards given or any recognition given to good workers. They gave you pins years ago but they stopped doing that to - gasp - save money! The only people who get any recognition are the management in forms of bonuses that no one else sees.
Ive seen managers cut buy one get one free packages open to sell them as individual items at full price. Ive had a manager tell me that I shouldnt tell the customers about the coupons because ripping them off instead of establishing a friendly relationship really makes them want to come back. Ive had a manager tell me that I was hurting their profits by using coupons to get products for almost nothing. Even though they pay me 8 bucks an hour, it's wrong for me to hurt company profits by getting an iced tea for a quarter. Okay.
If you work photo, you are pretty much a slave. They want you to mop, take out the trash, stock the shelves, put up signs, help the customers and run photo. If you are in the number one photo store in the district, most managers let you just take care of photo but you always have the crazy ones who still expect you to wait on photo customers every five minutes, take care of their photo orders AND stock the cooler AND stock the shelves AND whatever list that is neverending.
So many things to complain about.
They care about money but they waste who knows how much on printing and posting repetitive already-established signs. There's already a sign up saying the sale price but you have to put another sticker UNDERNEATH the sign that's already up because there's no room to put it. Then you have to cut out pictures of the ad saying the sale price. So now you have two stickers up saying the price and a picture of an ad saying the price. On top of that, it blocks the prices of the other products below and above the signs! This sounds stupid because it is. This is why Americans ask what the price of something is when IT'S RIGHT THERE IN FRONT OF THEM. They are so overwhelmed with signs and stickers that they don't even notice them. Walgreens wastes an untold amount of money in man hours and in paper posting up three signs saying the same thing.
The constant badgering to sell the item of the month. "If you sell this candy bar, you get a nickel!" Wow, a nickel. Let me guess. If I sell a 100 of these, I make five bucks. I bet you make a lot more than five bucks with your bonus for ME, not you, selling this stuff, huh? The company would sell more of the item of the month if they actually gave the workers a real incentive to sell it. You can talk to us, sternly look at us and leave up angry signs about "This is your job. Sell IT!" all you want but, honestly, I can't get fired over not selling it, you dont treat anyone well and I dont feel like giving you a nice fat bonus when I gain nothing out of it financially or emotionally from how you treat me. On top of that, I like some of the repeat customers and I dont feel like harassing them to buy a candy bar every single time that I see them. "How's it going?" makes customers come back a lot sooner than "How are you? Would you like to buy this crap I havta ask you about for the next 30 days?"
Another important side note: if they know something that benefits you, they will not tell you. For example, with the item of the month. IF the item is on sale and you use a coupon in the Walgreens paper to sell the item, you dont get your whopping nickel for it. The store manager did not even know this. Or she claimed not to know it. So, basically, no reason for me to sell it because she gets the credit for it and I don't even get my whole nickel. None of the other employees read the employee handbook so they had no idea.
Also, fifteen minute breaks. Walgreens has a policy that you are supposed to get three a shift. I have never seen a store where that really happens. Most stores give you one. One store gave no one a 15 minute break besides the girl that worked in the morning. I had to insist on it. I was told it was not required by two assistant managers and one store manager. I had to print out the store policy for breaks and bring it in and show them. Then I still didnt get my break until I called the district manager. I was treated differently after that. Other people told me "Dont rock the boat. Just dont take the break." I went to college and realized relatively quickly Walgreens wasnt going to be my career so I insisted on the break. I told the other employees that if no one said anything, then nothing would ever change. The fear of this being their main job with no education and children committed them to remaining quiet and that is completely understandable but sad nonetheless.
Also, let's say you want to invest in this company and make it a career. You don't get holidays off ever. You have to take your vacation days before and after holidays, even assistant managers. As a manager, you will have to work third shift in a 24 hour store at least once a week. There are no normal hours and no normal holidays so, unless you are a top executive, there is no real reason to work here as a career. You will miss holidays with your family no matter how good of a worker you are.
They don't train people. Photo is expensive. If you break stuff, it costs them a lot of money and new people always do. It also takes time to bring the new stuff in and, in the mean time, the customers are very unhappy that photo is down. It's not the new person's fault for breaking stuff either. They train you with someone for maybe two days. If you ask for more time, they say they will talk about it and don't. I learned photo through the books, internet and help line. None of the managers know anything about photo. Maybe they know how to change a roll of photo paper but, generally, that is all. What a great business move! You have new overwhelmed photo employees with a broken machine, uninformed managers who have worked for Walgreens for YEARS, and a help line that generally takes 1-2 hours to call you back on even the simplest question. Walgreens loses money by not training their people correctly and taking the time to do it. Instead of losing out on having two people work photo for 1-2 weeks, they lose thousands more when the new person breaks something, has photo business non-existent for 2-3 days and the cost of having a technician come out PLUS the new parts. Look how much they saved by not training the new hires AND the managers correctly.
On a positive note, I loved most of the employees. I feel bad for the immigrants who work super hard thinking it will amount to anything. Best case scenario, they become assistant manager after three years of busting their butt and appeasing the various personalities of management. Worst case scenario, they realize that Amanda is better as a floor person because she works hard enough for three people and will never promote her because of that cost-saving hard working personality she has.
Well another post saying how horrible their pharmacy is ran. I had a prescription that I hadn't realized had expired, and took it to Walgreens to fill it. I handed it to the tech, and she said that it would be done within the next 30 min. I waited in their crowded little waiting area for that 30 min and another lady asked me my name and if i was waiting, I said yes, she said ohh they are almost done filling the Rx. I then sat another 10 min and then she came out and she gave me back my Rx and said it had expired. I WAITED 45 MIN for them to tell me it was EXPIRED... ARE YOU KIDDING ME?
So I went and got another from my physician and went around 10 o'clock tonight to fill it. I gave it to the tech and he said it'll be about 30 min. I waited patiently again in the small waiting area and after 45 min went and asked if it was done. It was a different person that asked me what I needed and I said I wanted to pick up my Rx. He asked me my name, I told him, and then he said ohh we don't have any Rx in our system for you... He looked down at his DAMN desk and saw my paper sitting there and said, Oh it wasn't placed into the system, that's going to be another hour. [censored] that pissed me off. Its 11 PM and Ive already sat in your store for almost an hour and you tell me I have to wait another, due to your irresponsibility? NEVER WILL I FILL ANOTHER Rx at Walgreens! Enough said.
I have given Walgreens many chances over the years, but now I've had it. Just realized my 2-year old son's liquid antibiotic was short by two full doses. I am furious over this. If the doctor prescribes antibiotics for 10 days, then that's what I assume we need to do. But I am also furious because I paid for this medicine (all 10 doses) 10 days ago, and now I see I was cheated out of my money. I will go back to Walgreens one more time, and that will be to chew some major ###. Then I'm done for good.
I have never seen a company that doesn't care or at least pretend to care even about their customers. I live in Seaside California, and Walgren over here is a disaster. You never get your prescription on time, we wait for over 45min, at one stage we even went to sleep in the car because we had enough of waiting in the store. When you make a phone call it's worse, you will hold until you decide to hang up. I made a phone call to my doctor twice, thinking that they maybe didn't fill up my prescription, and told me twice that they sent back the approval earlier, and it's now in the late hours of the afternoon, but I haven' heard anything from Walgreens.
They gave me a wrong prescription that I didn't order, and three days later they called me for the one I ordered. I don't understand how they do their work, their planning, time management and administration sucks. It takes them half an hour to put 30 tablets in the bottle? Come on, what is that? that's very incompetent. Now I'm writting this because I'm so mad they gave 6 tablets instead of 60 and I paid $11.99 co-pay, thats a lot of money for 6 pills. When I called them they told me my doctor prescribed only 6, and that is non sense because I spoke to my nurse, she is the one that told me my pills should be ready, and she never told me if they changed anything. On Firday night, what am I supposed to do, with 6 tablets that I'm supposed to take 1 every six hours? The doctor's office is closed until Monday. I'm over fifty and unemployed with a L3, L4 and L5 disk that is buldging out and I need my medication. What do you do with a company like that? People that fire their employee that is pregnant and just miscarriaged? How heartless is that? They are definitely bad news, very unethical.