Walgreens
reviews and complaints

Don't do business with Walgreens, they constantly mess up prescription orders, refuse to return money owed to customers, enforce job discrimination, and routinely mistreat good customers!

The issues that I've had with Walgreen's pharmacy has never really been the pharmacist's level of knowledge, all of the ones I've talked to have been quite knowledgeable. Though truth be told I can count on one hand my direct interactions with a pharmacist. Most are with pharmacy techs and when things are by the book, I've had no issues with pharmacy techs. I could boil down my complaint into a simple request it's this: don't patronize, don't assume, and don't lie, with an emphasis on that last one. In return I promise these three things to any member of a pharmacy staff I interact with. I fully understand that pharmacies are operating on very low staff with very high volume, and most often probably underpaid for the amount of work they're doing so if there's a mistake, or something fell through the cracks, just tell me, and that way I can get a realistic expectation of how long the delay is going to be. I've currently been waiting four days to fill a prescription that was inadvertently sent to a walgreens in another city where I used to live, and despite multiple conversations with staff I have no idea why. They told me that a manual transfer was required since it was a paper prescription. Which right off the bat doesn't makes sense as my doctor has always sent electronic prescriptions. Assuming it is a paper prescription however, I still don't know how long this will take. I got a very vague estimate of 24 hours, but maybe longer. My suspicion is that the prescription either was mailed, in which case I could have make the hour and a half drive myself to get it faster, or the prescription is lost and because this falls on a weekend they need to talk to the doctor to get a new script sent over. In which case I would prefer that they simply be honest with me so I know. It's blood pressure medication, so I can manage for a few days and it wouldn't be the worst thing in the world, but if it's going to be a week I'm going have to find some kind of stop gap measure. I also understand that the DEA is very strict when it comes to c2 drugs and that it's the pharmacist's licence on the line. So if you're not comfortable filling a c2 prescription, just say so, and explain why. Since there aren't refills on c2 prescriptions and given the fact that you can't fill one before 30 days that means I, as the patient, have less than a day to solve any problems with filling that may occur. What makes people angry is when they get the run around. When I go to fill my c2 script and they say they're out of stock I have to try and figure out whether they are actually out of stock or whether they just don't like the look of me. Am I not well dressed enough, is this pharmacy in a bad neighborhood, is it too late at night. This is the least of the problems I have with my c2 script. More often then not it's the attitude. Let me emphasize that I'm not talking about overworked and stressed out staff that may inadvertently take out their frustrations on me, I get that. No this is very apparent and very personal. It doesn't happen every time, but it happens more often than not. I'm guessing that this is because I am a man in his mid 30s who lives near a college campus, but that's just speculation. Sorry I don't really have a more conciliatory response for this one, simply put the majority of pharmacy staff treat you like a criminal whenever they see a DEA number on a script. It's a problem, and if you don't want patients yelling at you about it, then stop slinging mud.

I agree completely. Nothing but trouble with my walgreens and exactly the same things you described. They like to play God with our pain! But guess what they say about KARMA?!?!

To: Jeffro53 { I read on 3-28-15 }

I have read about your message and complaint on 3-28-15. I feel sorry for you. You keep paying out over$100 and you got only small amount back or not got pay at all. This is a SCAM ! They did NOT tell you what to pay first, it is NOT right. Stop it before you loose all the money! It is better lose some than lose all, to save yourself.
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Virginia
New York, USA
virginiaonline123@gmail.com

I agree, and I feel the job "discrimination" has a lot to do with the fact that the OP cannot accept that someone else was more qualified when she herself applied for a job, and rather than admit someone was more qualified than her she claims she was "discriminated" against.

I have never been to a Walgreen’s but have found that CVS does similar things on when a prescription can be filled, there are 30 days on refills meaning you get a 30 day supply but sometimes they refuse to fill a prescription because they say you are a day early, now I've found it to be the same pharmacy lady who does this, doesn't happen with the other ones just her, she is counting 31 days instead of 30 when figuring out the exact refill date which means I go w/out pills for one day when I have to deal with her. They also like dictating if you need a medicine or not as if my doctor doesn't know any better, not all of them but there are some who get on that power trip and even look like they take some kind of pleasure in embarrassing you. Now, this is only for medications such as for pain, etc. I am beginning to feel like I need anxiety medicine just to go and get my medications filled because I don't want to be embarrassed and I also feel that they should not have to ask you to name what medication you are picking up, they have it all on computer and usually there is a line of people behind me, that to me is personal info, the same with giving out my birth-date, they can look on my drivers license but I do not want to give that out to anyone behind me in line or phone numbers either. And recently I was prescribed a medicine that needs a prior authorization which I hadn't heard of before, so I just paid for it with cash because it wasn't that much anyway and I didn't want to have to wait days for it to be authorized in which glad I did pay for it because I got a letter from insurance saying it would not be authorized which is frustrating to me because it is helping me more than the pain medicine I was taking, they will authorize pain medicine but not this medication, senseless but I will continue to pay out of pocket for it as long as pharmacy will fill it, I am not sure how that works. Does anyone know if I can continue to pay for it myself even though insurance wants a prior authorization as long as my doctor writes the prescription?

www.healthwarehouse.com

First, obviously most of you haven't a clue about how a pharmacy works. Instead of blaming Walgreens, or any other pharmacy for that matter, look at the people that are running your country. And believe me I say that lightly. They are the ones that are causing the problems at the pharmacies. Then comes you insurance companies. The gov't want to control every aspect of your life, and your medication, where it is hurting the majority of us, it a great place to CONTROL! As far as the way the pharmacists treat you, look what they have to put up with, probably close to hundreds of people all day, every day of the week. And quite frankly, it's people like you, trying to fill your medications that are controlled, way too early. What would that say to you? It says to me you are either taking extremely too much, or selling ( according what the meds are) . So again, stop blaming the ones that are trying to help you and do your homework, heard of OBAMACARE? That's what is causing you and getting your medication a problem. If they see your name on that computer, that you have gotten this more than once or too early, then you're considered "Dr. Shopping" and probably abusing . It's not the pharmacists people. Where have you been? Since this "president" was put back in for another term, haven't you felt like you been in a communist country? Slowly but surely he is putting his nose in everyone's lives. So once again, the pharmacist are only getting a certain amt of certain amt of medicines, and having to take contracts with drs so the gov't can keep up with how much of certain drugs they dispense. So, i would say if you had that kind of pressure on you, wondering when DEA was gonna check on you, plus your regular stressful job, then the bit--y people that come in and gripe cuz u aren't kissing their feet, I'd say you'd probably be a little on the edgy side too. And just to let you know, we have a wonderful, very helpful, pharmacist at our Walgreens near Kingston, Tn. And I promise you, if you move your scripts somewhere else, you'll be griping about them before long.

I have been in pain for more than 35 years, but have only taken pain meds for the past 15 years. I too have been treated poorly at Walgreens . Just last week a phaacist that O have known since 1995 lied to me, declaring that my Rx was 'very hard to get' and besides, they didn't have it anyway. I later learned that supply was not the issues it all. This pharmicist told another pharmacist that I know, that he did not "feel comfortable" filling my prescription. I felt terrible about this- embarrassed and humiliated, and especially, betrayed.

This man pretended to check his stock (on an open shelf, NOT where scheduled drugs are kept under lock and key). It was a charade! Enacted because his coward did not 'feel comfortable'.

Who is wrong here? The patient who has taken the same medication for years without a problem? Or the professional who lied? Why not check the Florida Electronic Data Base, where my doctor and my Rx's are recorded? Why not just talk to me like a human being? Ask my about my pain. Even though it really isn't your business, I'll gladly tell you about the terrible trauma I survived at the age of sixteen.

Because this Walgreens pharmacist did not feel comfortable, and chose to lie about it, I suffered so much unnecessary pain! Without my medication, it is not a matter of being uncomfortable, it soon becomes a matter of praying for death to relieve me of the pain.

I have been treated shabbily many times by Walgreens so-called professionals. Lying to customers and patients is not professional behavior. And all this because of someone else's bad behavior.

Your argument that these Pharmacists are 'protecting' me in any way does not hold water. Because the man LIED. And don't think withdrawal can't cause harm. When a pharmacist has denied filling my Rx, my blood pressure has spiked to 180 over 95, from my normal of 110 over 50. Not to mention the heart arrythimia that comes with it. Does this sound safe to you?

The torment that good people are being subjected to, having their much needed medicine withheld, being criticized, scrutinized, and insulted by drugstore staff is immoral, and should be illegal. This behavior causes real harm. It must stop.

With over 250, 000 employees it is safe to say that there are good ones and not so good ones. I can tell you that Walgreens spends a ton of money on training and development of employees. And, the general public is wonderful to serve. I suspect, however, many of the people that have taken the time to comment on this site are in the vast minority of our customers. And if you were to ask them the last time they complimented ANYONE on ANYTHING, they would have a difficult time recalling one. I have seen customers begin dropping 4 letter words to elderly female clerks because we ran out of pencils. Really? Pencils are worth degrading yourself and treating a fellow human that way? I have seen a customer lift their dress and poop right in the middle of the aisle. I had a lady tell me that we should be ashamed of ourselves because we did not have a public restroom. ( The reason it is not public is because people were shooting up herion in there ).
It is a shame and it makes me sick to read all these negative comments. I know that nobody is perfect, but we sure to try and put our money where our mouths are. I apologize to anyone who has been hurt by poor service, rude service, or ran across a bad employee.

I fill out all my prescriptions at walgreens after todays experience am going to another pharmarcy.I first dropped of my prescription at the walgreens on kirkman and raleigh was told to come back after an hour went back after two hrs got there my prescription wasnt ready something to do with their printer, they did not know when it was going to be fixed, so i asked them to tranfer it to another walgreens the one on John young and Conroy rd.The clerk/pharmacist was so rude cut me short when i was answering her question, took some time to come to the drive through window my receipts says her name is Jenny.Thanks to her you have given your business to another pharmacy

I work for Walgreens as an Asst. Manager in District 153 in CA. You do not identify your position but for you to make this statement it means you see a problem that bothers you. First, you are part of that Walgreens store; a team member who can be part of the solution to this problem. Ad Items are an ongoing challenge in all stores but it is possible to reach the approach that we make a team effort to not just have the ad items but to make sure that the items are accessible to all employees so there is none of these comments "no, we don't have it, sorry, we just did not get it or we just ran out or so many other excuses I have heard over the years." Or write that raincheck. Or worse, just make up something to say. Our Customers are worthy of the truth and our effort and if we truly do not have the item get their name and phone number and call them when it comes in or call another store for them. True this takes time but it is our responsibility to make every reasonable attempt to fulfil what we advertise. Extending ourselves to the customer creates loyalty and trust but excuses just sends them away, often not returning.

Ad preparation is not setting the ad the day or night before but going to store net and finding the ad way in advance, checking on hands and popularity of the product and warehouse availability etc so that you can get the merchandise if needed before the ad breaks and not after. If one employee (the store manager) is all it took to make sure ad items were in the store we would not be in business. Each store is a team and we each have personal assets we bring to the team in spite of our positions that makes a difference. Our job titles just mean we have different levels of responsibilities but each of us have the same responsibility to our customers. Someone mentioned various responsibilities such as the sims coordinator but in all honesty it is not all about "not having the product" but where that product is in the store because if it's not seen it will not be available to the customer.

We all have the same policies and procedures but how we implement them often derails things; we all must communicate and understand the process and be a team player in all aspects of our stores including helping with a solution. Good Luck Just found this site today.

I thinik it varies by manager. I find the store in my town NEVER stocks up on sale items, especially the Register Rewards. I keep hoping a CVS will open up to give them some competition and maybe that'll help. Went in today on the first day of the sale flyer and they don't have many of the items and don't have them on order. The manager says he "doesn't control what comes in on the truck and corporate decides what they get." How can this be? Wouldn't corporate know to send the sale items so they do have the items in stock? Or is Walgreens just using the Register Rewards and sales items as a bait and switch to get customers in the stores? If I cannot find the particular sale items I went in there for (based on the Walgreens ad), then I leave my cart and dont buy anything else. They may issue a "rain check", but that doesn't help with the Register Rewards items that they never seem to stock.

each week before our warehouse order is released, I pull the upcoming ad and take a look at it. I check most things in the store to make sure we are in stock, unless I know we have it in the backroom. Items I think might sell well I order up on to try and not have out of stocks. Most of the time all is good, when an item is out is usually the last day of the ad and I missed estimating a tad...or the warehouse was out to begin with.

RAINCHECK?! give me a raincheck for a bar of soap!? have you ever taken a damn shower with a bar of soap?!

Not to mention you cannot assume that every raincheck you wrote at your store will be returned there, likewise other stores rainchecks can be used in your store. And i find it hilarious that you are upset at the MAnager! If anything your sims co-ordinator is just as responsible for seeing that your store has what it needs and that counts are accurate. Your ignorance on the matter is very frustrating, you ought to bring up these types of questions to your managers/assistants and inform yourself!

It could also be that he does order these items but the warehouse doesn't have enough merchandise to meet the needs of all the stores they supply. This happens a lot in my district with high demand items.

Also, most managers would prefer NOT to pollute the world with more rainchecks...

I am a store manager for a Walgreens on the west coast, and you are a bit misinformed about how the profit is made.

When items are on any type of sale, the Walgreens Corporate HQ gives the individual stores "Scan-down" credit on all sale items sold. Meaning the store actually makes MORE profit off the sale and markdown items than regular priced items.

If your store manager is purposely not ordering sale items, his losing big profit for his store, and also losing big $$$ by making customers unhappy. There must be another reason for him not ordering the sale items, such as thinking there's not enough space for him to merchandise them. Stil a bad move.

On March 23, 2012, I visited Walgreen's in Long beach, ca at the 5400 Cherry ave
address. I wanted to get pictures printed using my 27 throw away camera. I spoke to Kathrine. She asked me when did I want the prints. I told her no rush, - I will be back on Saturday March31, 2012. I told her that I didn't want the ONE hour purchase, because I will not be back till the following week. Today, March 31, I picked the prints up and found that not only had she concluded that I wanted ONE HOUR prints, she charged for ONE HOUR too! I am very upset and disappointed as that $ 25.00 is a lot of money for single prints. Very upset and feeling the crunch.

i dont know if this the correct complaint page, but there is a walgreens pharmacy and store in 100 broad st in pawtucket ri, and is a 24 hours store, im a pastor of church near there, people dont want to go over there any more, cause theres a lot of people outside of the store, they asking for money, they insult the people, even they sitting in front of the door, few people talked to the managers, we told them to call the police and the manager in charge dont want to do nothing.may 31st tuesday at 10pm we went overthere again and talked to the manager in charge and he had an attitude with us not with the bandits, what we need to do?thank you. pastor colion

like everyone else I go to Walgreens almost daily and am given a receipt that indicates their o/l feedback site.
There no longer is a feedback/survey site so the alternative is to call the number on the receipt and when you do they say that the survey is over. If so, why keep having receipts that ask that you take the survey. Duh!

Manager Andre Carter making sexual advances towards female employees. Has been witnessed smaking another employee on butt, also makes comments about Female customers to other employees. He is very flirtatious to the employees, fellow employee has previously made reports to management about how he made her feel uncomfortable. Shows favortism to one certain employee and he has been made aware by myself that other staff has noticed this, meaning we see him flirting with her more often and him finding reasons to be alone with her.

I attempted to fill a prescription at the Walgreens in Hurst, TX for my mother who had just been released from the hospital. Not only did the prescription take 3 hours to fill (was promised 2 hours -still ridiculous) Employee Cole was very rude when i called to check on why the prescription was late- responding with "we service over 1, 000 customers a day. I don't know when it will be ready...could be 45 more minutes, could be 3 more hours." WOW. We will be taking our business to the CVS across the street.

I went to walgreens in Newport tn. to purachese some decongestant for my wife and they would not accept a united state uniformed service identifaction card . The manager said it had to be a driver lis. I got my money back and then went to CVS and they accept my military ID card they said it was gov. issue and they should have accept it
they took my miltary ID. Why don't walgreen drug stores take it. I think they are NOT doing the military veterans fair.

I worked for Walgreen's for 7 years. I was promised many things by managment about moving to cosmetics and I would be put over there for 4 or 3 days a week maybe for a couple months and it would always go back to sticking me up at the front register. let alone i knew the store like the back of my hand. customers respected me for my knowledge of the store and the fact that i was willing to drop everything to help them and focus on their needs. i put so much time in that store. so many years were spent there trying to prove to my coworkers all i was capable but it never seemed to be enough. there have been countless days were the managment disrespected me. i have actually been called racist by the head manager. there was a customer that was a regular i did not card at the time and the customer i rang up behind her told me i was racist and said i did not know how to do my job. that offended me cause that was entirely NOT ME and i have learned over my years at walgreens that i can refuse sale if a customer offends me. so i call mr. neal and try to explain what had just happened and that i need a moment and to send someone up there. my manager started yelling at me and taking the side of the customer. later he tells me what i did sounded racist. ok. wow. i should have quit than. but i gave the job a year more and things got way worse. the managers kept belittling me. if i had a problem with another employees work ethic or was sick they took all that information and shared it with each other. talk about employee confeditionality. i was treated with the littlest repsect there. it was a constant struggle and i had to get out. i guess you can say the last straw was when a manager called me poor. i was picking up a box of k-cups for my coffee machine. he was like "you can afford a keurig. people get that as wedding presents." the very next day i put in my two weeks. it is sad but i have never been as miserable at any other company but walgreens. my dad was actually a district manager at walgreens for many years. but he resigned when mr. walgreen left that company. the company changed. my dad told me that the employee treatment at walgreens was very unproffessional and wrong and that alone is a reason mr. walgreen left and my dad followed in his footsteps.

I have Reflex Sympathetic Dystrophy(RSD) which is a horrific and debilatating disease, which has a pain index 4 times Cancer. It is extremely important that I take my medication as prescribed; however I repeatedly have issues getting my medication despite the fact that I have been utilizing the same Walgreens for over 3 years. My medication continues to be delayed despite may complaints to the Pharmacy Manager and the Store Manager. I have been told Xanax is no longer being made or ordered, therefore my prescription could not be filled. I have been charged for medication that workman's compensation pays for; however because I can not go without the medicine, I have paid for a partial refill only to have the $70.00 refunded to back to me, on 9/10/13 when I requested the remaining Dexilant prescription however; I was once again told the medication was not workman's compensation. I suffer with Anxiety and Depression and stress affects my illness in an extremely negative manner. I would be more understanding if the prescriptions were knew are had been rejected by workman's compensation, which is not the case. The pharmacist continues to delay my prescriptions despite them previously being paid by workman's compensation. My prescription history should be readily available; however I continue to have problems. Which lead to me repeatedly contacting my physcians for assistance before I can get my medications.

I mailed Rx's to Walgreens and they filled most of them with generics which is what they are supposed to do. The Rx that they messed up was for Colchicine. Of course the doctor authorized a substitute which actually means that they could fill Rx with a generic. This is supposed to cost me $15.00 for 3 months. But they sent me Colcrys which is the brand name and a charge of $102. Walgreens didn't bother to notify me of their substitution, which I would have refused, and sent the Colcrys to me without my ok. I have tried to return the Rx but they will not allow that. I have talked to and emailed several people and no one gives any useful info. Nor do any of them seem to know what they are doing.

seriously. UGH. what is WITH you people who think that a Pharmacy is an EMERGENCY ROOM?!?!? Antymaster, thank you.

@original complainer

The pharmacy is not an ER.

@Edward Clark

The pharmacy is not an ER.

Do NOT enter the pharmacy in an emergency situation expecting them to know what to do. Again, I repeat, a Walgreens pharmacy is NOT an emergency room. They are not, and will not be, trained to handle an emergency situation. Granted, in this situation, I also would have been more sympathetic and tried to help, but AGAIN, the techs and possibly even the pharmacist were probably in shock, froze up and didn't know what to do. Give them the benefit of the doubt here, people.

I really feel bad for you, but you could of avoided the situation by having more meds on hand.
Walgreens has been going down the tubes for some time now, having CVS, Target and Walmart ahead of the game. Walgreens stock is at low and I see no future gain unless they they fire incompetent staff and hire competent people who know how to deal with emergencies like yours!
Yes, you are right about the pharmacy staff they are RUDE and they think they are doing you a favor by filling your prescription...take your money and buy your prescriptions at a pharmacy that appreciates your business!

Very sorry for what David went through for his Keppra RX.
Since the symptom you were displaying matched what the RX was for and you came to pickup your refill, this pharmacist (hotpoquets) would have been willing to give you one pill to help you through while he worked out your insurance information even though you would have thrown it up. Don't know what more a pharmacist could do, except call an ambulance.

1. I think for such a serious condition, you should have had back up pills or an alarm clock to wake you up so you wouldn't have overslept and missed picking up your pills and had plenty of time for them to enter in your new insurance info.
2. Paid them in full and sent in receipt for Rx to the insurance company. They ALL allow the filing of 'paper claims' with drug receipt attached. All they wanted was $. They weren't being mean to you on purpose. Why didn't you write a check?
3. We all have to take responsibility for our conditions and to not blame the pharmacists for coming in sick, throwing up on their counter and blaming them. How could they know your new insurance carrier if they didn't have your card?
4. You don't have to refer to the skin color of a pharmacist! Was it pertinent to your story?
Quit doing that, we're not in the 50's any more.
5. TCB and hopefully this will not happen to you again!
~

Yeah, I'm going to have to say that the blame is split here. The reaction of the employees is obviously irresponsible in this case as you stated. Honestly, my approach would likely be more frustrating for you. I would have likely given you the initial dose, but as soon it became obvious that you were having problems from withdrawal I would not have given it to you for two reasons. You would not get any benefit from a medication if you are dry heaving/vomiting the drug doesn't immediately get absorbed into the body and as healthcare professional I have to have emergency medical services there. Also if seizures were to begin, the only solution woud have been to give you IV doses of much quicker acting medications to prevent further seizures. I have a question that you have conveniently omitted the answers to: How long had you been without medication? If you took your last dose the night before you came in, it would be extremely unlikely that your dose is so sensitive that a single missed dose would cause this (I'll assume you're taking it twice daily, if only once it is even more unlikely).

It just frustrates me as a pharmacist that someone makes the statement "this is a life sustaining medication, I need it now" while waiting to the last second or longer to get their medication. I can appreciate not being able to afford medications and Keppra often times has a 3rd tier copay, but you can not hold the pharmacy responsible for the consequences of that. Anytime I see that high copay I write down a similar medication or two and have them check with their physician if it would be an appropriate alternative.

I understand how horrible the situation must have been for you and don't think the management acted properly however, maybe you should plan ahead and not wait until the last minute to pick up your rx. Take care of yourself, when it comes down to it no one anywhere cares more about yourself than you should. I mean you made a mistake here and they can't just give out drugs without going through proper procedures for legal reasons. Not to mention, when you take the medication it's not like it works in seconds.

It seems the drug expiration date is too soon. The last 2 times I got "Nitro Quick" (nitroglycerin sublingual tablets) they expired in about 4 months. I used to use CVS but changed to Walgreen and theirs was usaully 1 - 2 years for expirtations for drugs. It is not that expensive most of the time, but does not seem right.
Thanks,
Bob Davis
Irmo, SC 29063 Phone: [protected]

I have been a loyal Walgreens customer for years. Six months ago I moved to Southern PInes, NC for business. Today starts my seven month in Southern PInes. I have been to the Walgreen phar. at least 4 times in the past 6 months. Two weeks ago I need my BP prescrip. refilled with a 90 day supply, I got 15 days. Today I needed that 15 day supply refilled and at 8:30 am your pharm. is closed. In the six months I have used the store on US1, the pharm. has been closed 3 times at 8;30 or later, one time closed after 9am.
I would say you have a problem with this store. The next time the pharm. is not open, I will take my business to Walmart.
Russell L. Bilby

I always thank the clerks for asking me for ID with any purchase that I use my card for. I would rather have to show it to them than have them not care if I am supposed to be using it, I like it when they show that kind of care.

EBT is the code for Food Stamps, and will not pay for prepaid cards.

unless im mistaken you actually can purchase a prepaid card with CHECK or EBT or whatever tender. unless its one of those green dot credit cards, where the register prompts you and says "only cash" then you can. now.. if those store has been repeatedly burned by deadbeats you write checks and dont make good on their purchase then store has the right to refused.

Why is it that when a policy is put in place to protect a company, consumers automatically get upset? They are also the first ones to complain when their stuff gets stolen and a card gets run without having ID checked.

Electronic check processing is one policy. ID verification is another. My company requires us to check ID on any purchase over $100 dollars on a credit card. When we check ID on anything under, we invariably get criticized by the customer for being overly cautions, blah blah blah. Everytime I get badgered for doing it, I just want to tell the customer to either produce ID or not buy. I would rather protect one hundred honest people, than have to deal with the ramifications of not checking the one time some a-hole wants free merchandise on a stolen card/check.

If you have ever had your identity stolen, you get it. If you haven't, you will understand why we check to make sure you are who your credit card says you are if it does get stolen. If you feel you haven't got time to produce ID, then wait til you do have time to shop.

I was a Manager at Walgreens for almost 8 years and I would just like to state that policies like this one do protect both the consumer and the company. Unfortunately scam artists and cons have ruined the trust level that companies have towards any customer. It has recently become a huge scam that stolen credit cards and check books have been used to purchase gift/phone cards, especially the Visa and American Express cards. I personally took down a ring of cons that were stealing loved ones credit cards and buying $1000's, yes thousands of dollars, worth of Visa gift cards. I know as a customer you don't want to hear a clerk say they can't because of a policy, I know all you hear is "I won't". But please understand that those policies aren't meant to harass you, they are there to protect you.. Thank you.

Get out of the 80's and use a debit card, checks went out with the dial phone's. Sick and tired of consumer's always finding something to complain about. Customer's are the main reason there is such a high turn over rate in any retail store. Always want something for nothing, just to pull a fast one over on management.

It's the same as buying a lottery ticket with cash only. Maybe the manager was rude but a policy is a policy. People write bad checks all the time for gift cards and things like that, so they still get the money, and the company gets nothing. Get over it. I would also like to mention that the practices of wal-mart are putting thousands of people into poverty by closing down small businesses so they can get ALL the profit for everything in any given location, so go ahead and shop there and feel good about it.

I agree with Walgreens just like many of the other stores I shop in. They don't take checks for gift cards or phone cards. Gee , its obvious why because those cards are activated when they are purchased. How many bounced checks do you want retailers to take where the buyer gets instant access to what they want. Why not pay with a debit card or cash. I don't blame Walgreens I blame all the cheats who have ruined it for others.

It's to prevent identity theft. A lot of companies have done this.

See the website www.stopalldiscrimination.org Post your comments. You do not have to be African American to post. You will find there are many people who attempt to get service or file a complaint against Walgreen's and receive the same treatment. This website is gaining national attention and you need to post!

Oh and most stores have a "friend to friend" relationship with the managers...because they are employees just like us. Kids whom hate their [censor]ing job cause of you nasty [censor]ing customers!

Forgive the lazy employees, but in their defense there is nothing we can do once they leave the building. We can notify a manager, whom will notify loss prevention, but essentially it is useless. Once a customer steps out the front door, we cannot do anything. We can not follow them out and confront them, which any employee would be idiotic to do. If we were to accuse them of stealing and they did not, then we would be held liable for discrimination. It goes like this at any Walmart, KMart, Hyvee, whatever. Unless we have them on tape sticking the merchandise in their pocket and stop them before they step front out the door, its a loss case. Stupid policy. Yes, to answer your other question theft is common and nobody cares anymore because nobody is going to stop. We condone it because nobody can afford [censor] in this [censor] economy and especially not off our [censor] Walgreens pay.

My understanding is that Walgreens do not want their employees to stop people that steal from their stores. My son (in Memphis) was reprimanded for putting a young man in the office for stealing. In my opinion, this allows Walgreens to file a police report and file a claim for God knows what. Not only this but there seems to be a PUSH (in my opinion) to fire Black managers by the White loss preventation team (White Males) . The Gender/Race discrimination seems to be continuing at Walgreens.

i happen to work for walgreeens and ive been in such situation where i, (being the cashier right by the doors), see someone suspicious walking out and they beep. but the thing is whether i do or dont call for assistance at the door, why should anyone risk their life chasing after a thief? so many employees are threated verbally or physically. i know many employees who have been close to being shot or stabbed when they try to chase after a thief. and to top it off what do you expect us to do? yell and scream "stop!". i doubt theyll listen. they are alrady at the door.we are not secruity or policemen. we do what we can. if you have a complaint about theft at walgeens, dont complain about the employees, complain to corp walgreens and ask them why they wont assign security officers at the stores with high theft. risking my life is not part of my job.

It's possible the alarm went off when he walked in the door for no reason at all and that is why the employees did not respond. Plus once a theif is out of the door, the employee can not touch him do to liability reasons. The employee also has to physically see the theif steal something before action can take place. Speculation means nothing in a court of law.

Those tags are a joke! They don't work 90% of the time and when they do work, it's too late. They are used as a deterant not a solution of theft. Alert staff and observant customers are the only solution to the problem. Unfortunatly, too many staff don't care (or involved) and too many customers don't want to steo forward for fear of being brought into the sinario unnecessarily. The best thing you can do is tell the manager (let's hope they care) and back them up if they deside to confront the thief. My personal experience with this is, if they steal, they go to jail. I don't care if it's a pack of gum or a pack of diapers (I've seen both). The word will get out that your store doesn't put up with any B.S. and eventually theft will decrease. I have worked for Wag for 17 yrs. and I have seen just about everything possible in a Walgreens. Boy can I tell some stories.

I HAVE TO COMMENT ON HOW DISRESPECTFUL SOME EMPLOYEES TREAT THEIR MANAGEMENT TEAM! FIRST OFF I AM NOT MGT! BUT IT SEEMS LIKE THERE ARE TOO MANY CHIEFS AND NOT ENOUGH INDIANS AT MY WALGREENS...TOO MANY PEOPLE ARE BICKERING ABOUT HOW MUCH WORK ONE PERSON ISN'T DOING WHILE THEY ARE ALL STANDING IN A SMALL HUDDLE! BUT ANYWAY BACK TO THE MANAGEMENT SITUATION...I ONLY HAVE TIME TO GIVE ONE SCENARIO...ONE DAY I WAS WALKING DOWN THE AISLE AND HEARD A CLERK TELL THE MANAGER ON DUTY "YOU AIN'T NOBODY LIL BOY! GET THE F... OUT MY FACE" NOW, THE STORE MANAGER, 3 CLERKS, AND ANOTHER ASSISTANT HEARD THIS COMMENT BUT NO ONE SAID A WORD..

The only thing that you saw was a guy walk out of a Walgreens and an alarm go off. You did not "witness" him stealing anything. As posters have mentioned, the alarm can go off for any number of reasons. Take your ranting about today's society somewhere else.

See Walgreens is all about the bottom line meaning penny wise pound foolish to the highest extant possible having a security guard at the door
discourages most crooks except the ones who already have been to jail
for other crimes and those crooks are sophisticated enough to remove any security devices that might be on the item. A security guard if hired by walgreens itself wouldnt cost more than $100 per shift so have
him come in after 3 pm which when most school kids are coming out and the evening rush starts problem solved ! well its not so easy for
corp sleazebags who are either to cheap or stupid to implement because
$100 is approx few otc item some cosmetics candies etc which probably disappears in a couple of hours. The only other thing which comes to mind for such complaceny/stupidity is tax write offs at end of the year which prob help this min wage blood sucker turn a even higher profit margin, rip the people of while paying them and stil steal more from the same tax payers thru creative accounting at the end of the year nice huh ?

I work at Walgreens. Those alarms go off all the time, sometimes for no reason. We are supposed to write down every time they do and there is even a category on the official forms where you can mark it as a "ghost." Cell phones can set it off, id cards, tags from purchases from other stores, etc. One time, a manager walked out the doors, the alarms went off, when she came back through them, they did not go off. There is a child who comes into our store often - he doesn't have anything in his possession that would set off the alarms and yet they go off every time he goes near them. As for someone actually stealing, we are NOT allowed to accuse customers of anything no matter what the situation (even in cases of counterfeit bills). If the alarm does go off, technically the procedure is to ask them to return to the counter so that their items can be desensitized. But, if they refuse to come back in the store, or if they continue to walk away, we are not allowed to pursue. Most people just don't want to be bothered so they don't come back - most employees get a little tired of asking. I once reported two boys stealing Monster energy drinks to a manager. When she asked where they were I told her they're right outside the doors hanging around, she said to just let it go, once they're out of the store thats it, and even if they had been in the store we really shouldn't do anything (her words). If someone was to actually come into the store and rob us, we are taught this: do not make eye contact, tell the person what you are going to do before you do it, but more than anything COMPLY! Do not make waves, don't start a commotion. We're not even allowed to keep an eye on people acting suspicious for fear of a prospective customer taking offense. The company itself restricts us from doing anything, whether we care or not.

The Walgreens in New Castle, DE is no different. I repeatedly receive prescriptions for drugs I don't take and the refills I want are never there even though I called them in a day or two earlier. The wait is nearly always one hour. My husband and I take quite a few medications and it would be a nightmare to change pharmacies. I've complained to Walgreens corporate who only refers me back to the store manager who ignores my complaints and has asked me to take my business elsewhere. This pharmacy chain should be investigated before they kill someone, if they haven't already done so.

I am a share holder of Walgreens and i am in the settlement agreement that was passed. my name is carolyn ruhterford tate and i would like for you to contact me at 4723 Danube Dr. Charlotte, NC.28227 and my phone number is [protected] about my share and profits. You my call in the evenings for consultation on my landline.

On Monday December 4th around 2pm, I had to wait over an hour on the phone for my local Walgreens during the afternoon. The message then hung up on me.

Prices are twice what they are anywhere else! Family Dollar across street and half the price! Last time shopping Walgreens in Springtown,Texas!

they use many ways to cheat people

My medication was ready i came to picked it up they told me a hour the ladies laughed at me and talked about me very rude …. The employees that work here are like kids. They don’t care about their job and know nothing about customer service.

Thank you for ruining our day. My wife takes care of her bed ridden dad and getting hold of you people is ridiculous. 4 times a girl gets on the phone just to tell her that hold. We're trying to sort out his meds he needs and it's hold hold hold. You folk suck

The manager just did not want to deal with it so she threw me out for no reason

This happened about two months ago. The head manager said she would investigate and call back but did not

I was just making a simple complaint about an employee

Pharmacist at two different Walgreens refused to fill a script digitally sent from my doctor of 10 plus years and they lied as to why and performed absolutely NO DUE DILIGENCE, they did nothing other than reject. Both Walgreens are in Deland Fl

After being told by my dr to have the RSV vaccine, I was denied even with my prescription. I was told that this is Walgreen’s company policy. I have medical issues that require vaccine's although I am under 65. If my dr requires it and writes the script for it you should be able to give it to me.