To whom this may concern:
This afternoon I went to the Walmart store in Rumford, Maine to purchase a hunting & fishing licence for my husband as a Christmas present, as I have done for the past 6 years. In the past, the gentleman working at the sporting department had always been very helpful, he would look up my husbands past licence for the number and fill out the new one, I do not bring in the old one, as I wanted the gift to be a surprise. Today, however, the person working there was very rude. He would not go back and look up the past licence number ( there was no one else shopping in that department, and I told him the exact time of the previous purchase, as I know that they are filed by the month). I told him that I wanted to speak to the manager. The manager came down and told the employee to look up the past licence record. It took the employee less then 5 minutes to locate it, but he refused to let me purchase the license because I had told him to fill the new one out with my husbands middle initial, where as the old one did not have one. The employee actually questioned the fact as to weather or not this was in fact the same person. The store manager stood by and never said a word. We live in a very small town, I can say with 100% certainty that there is only one person with my husbands name living at our address, previous or the current one.
I left the store very upset, as I will not have another opportunity to purchase this particular gift until after the holidays. You can be sure that it will not be at this store. I also would like you to be aware of the fact that I left my purchases, which totaled over $300.00. The local sporting goods store was very appreciative of my patronage, as was the grocery store. In the future I am sure that K-mart will also!
Mrs. Victoria Clark
P.S. I'm usually not one to complain, but this has not been the first time that my Walmart experience has been unsatisfactory!