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Wal Mart Tire / Warranty Issue

1 Winchester, KY, United States Review updated:
Contact information:
Phone: 859-744-5070

Tire Blew out on I-64. Went to wal Mart for Warranty repair because i had originally purchased Road Hazard Insurance. Waited 10 minutes to be assisted because there was only one person in store at the tire center and she was busy making keys. After giving my keys to the attendant I waited another 30 minutes (While I watched only one car in the bay, four employees laughing and joking with each other in the bay area) for them to finally come over to me and proceed to tell me that they could not honor the warranty due to the tire being "ESSENTIALLY BALD." (The AAA mechanic had already told me that I had gotten good wear out of the tire as there was only about 6-7, 000 miles left on it when it blew out.) I then asked for a manager and waited another fifteen minutes for him to come to the tire center. They called twice and the girl at the tire center desk had to go get him to come to the tire center. (They had already announced over the phone that they were dealing with an irate customer.) When the manager came up to me he asked how I was doing and I said "Not so good." I then explained all I have already stated and he merely said "We can't honor your road hazard warranty. I was furious and asked him if he really wanted me to take my business to Paynter tire store (A locally owned store I had already called and discovered I could purchase the tire cheaper there.) and he said "No, but that is your option." With that said, I left the store and proceeded to telephone Wal Mart to lodge a formal complaint. As of yet I have heard nothing!

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Comments

  • Jh
      21st of Jun, 2011
    0 Votes

    Never again will I buy another tire from Wal mart! There service and "Warranty repair" USED to be something but in the last two years it has gone down hill. For now own I'm buying my tires from a local independent tire dealer who cares about his name and his customers.

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