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View all 2741 complaintsWalmart - wal-mart automotive sucks - 2004 chevy trailblazer 4x4
Wal-Mart Automotive Sucks - 2004 Chevy Trailblazer 4x4
We took our car a 2004 Chevy Trailblazer to Walmart for it's regular oil change and vehicle checkup.During the checkup it came to our attention that the transmission dipstick had been broken off and they could not check the fluid in the transmission.They said they did not do it and that it most likely happened the oil change before which was also at a Walmart.At that time we ask Barry Byrd if it was okay to drive the vehicle and he said yes.One week later the transmission locked up and had to be towed to a transmission specialist who said the faleure was do to lack of fluid in the transmission.We feel that in fact the dipstick was broke off at the previous oil change by a walmart employee and he simply got rid of that part of the dipstick and signed off on the transmission to relieve himself of blame not telling us the the stick had been broken and unable to check the fluid.If he would have informed us of this issue it could have been solved with out the $2900 cost for a transmission rebuild.We filed a claim with CMI (Claims Management Inc.)Phone # [protected] (we dealt with a Barb there who was rude talked down to us and even called the mechanic at the transmission shop a liar and that the transmission had to have a leakage issue and she would have to deny the claim he explained to her that there were no leaks and it was a walmart topping off issue.When CMI received the statements from the walmart fluid checkers not mechanics (which barb at CMI called them) they had changed the statements made and told her that they never told us it was okay to drive the vehicle and did not recall placing blame on the previous Walmart oil change.We went to our Attorney's office on 2-27-09 and are in the process of suing Walmart and CMI.Please take our advice and never let Walmart fluid checkers touch your vehicle as the internet shows that they have more complaints than praises.This will be taken to the next level and will make it a life long goal to expose Walmart Automotive.
Consequences. Describe the economic or physical damage that resulted.
Transmission cost $2900
3 weeks without the vehicle
Treated like a idiot and lied to.
The complaint has been investigated and resolved to the customer’s satisfaction.
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CMI claims adjusters are trainied to treat you in this matter I am going thru the same thing now with the Walmart on Kinsel way in knoxville. Did you sue?
It's not they are bad mechanics cause some of them actual do know what they are doing WHICH IS AT EVERY JOB IN THE WORLD. Dont lie to yourself. But really how many people come into any auto shop and actual know about their own car? 1 in every 100 people sounds about right. How many people are so money hungry like you who have cars that they dont know about try to have a big law suit against walmart so they can buy a better car and have it treated the same so everything can break down in it again. GROW UP. Honestly if you would just have talked to them and said all you wanted was a new dipstick and transmission flush or pan then you would have got it. It's so EASY it fix stuff but yelling and screaming dont get you anything and dont say you didnt.
Sorry, Erin, it's just a pet peeve of mine. I have always said that in order to get a drivers license you should be able to perform basic maintenance on the vehicle. Checking air pressure, changing oil and filter, air filter, etc. You should also have to have a basic understanding of what makes a vehicle tick. That way no one would be able to screw you if you had to bring it somewhere to get it worked on. Every time something goes wrong with my truck I learn something new. Same with my motorcycle. Most recently on it I changed out the coolant. That was a hell of a job that took me several hours when it should have taken me one hour tops. I got the service manual, printed out the pages I needed, and went to work. Did it go smoothly? No. Did I save myself about 200 dollars in labor? Yes. Do I now know how to do it myself? Yes. Will it go smoother next time? It should.
I've been shown how to change and tighten the belts, how to change out the EGR valve, I changed my own spark plugs (a child could do that), rotated my own tires, etc etc. It can save you so much money its worth the time and effort to learn.
If you're that disabled then you shouldn't be driving because after all, it is up to YOU to keep your vehicle in top mechanical condition because when you break down and are stopped on the side of the road you are a hazard to everyone on the road. It is not Wal Marts job to make sure it's done right, its yours. And if you don't have a clue how its done, how are you going to make sure its done right?
Sure, crap breaks. I know that. You can't prevent all break downs. But you can prevent MOST with just a little bit of mechanical know-how. I'm a federally licensed airframe mechanic and so I've gone to school for years to learn how things work mechanically. However, I'm learning airplanes, not cars. I had to teach myself automotive maintenance. You could easily save enough money over a 2-3 year period doing your own basic maintenance to your car to buy yourself a brand new HD TV. Or easily an Xbox or Wii. The savings add up quick!
If you think it's ok to drive a vehicle with a broken off dipstick (where do you think it went if it broke off? unless the piece is handed to you, WHERE DO YOU THINK IT WENT?) then maybe you were treated correctly.
Learn to do your own maintenance! I do it all, and it saves me THOUSANDS! You can buy your oil and such from Wal Mart, but do your own maintenance! Do you really think the best mechanics are working at Wal Mart? Good grief!
I get my oil changed at Wal-Mart every 3, 000 miles. I'm sorry to hear that, I hope that doesn't happen again to you or anyone else. Unfortunately that could happen anywhere... Did anything result yet?