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WageWorks / COBRA- SCAM!

1 NV, United States Review updated:

My wife left her five year job as an RH for IASIS Healthcare mid April of this year (2013). We have been trying to get the COBRA insurance coverage since then. Two weeks ago we sent in a payment of two month's premiums, about $1900. We have called them daily and have been told we had active insurance. No medical provider has been able to confirm this, so we haven't been able to see a doctor or get Rx's refilled. Today, WageWorks admitted they 'just faxed the information today' to Aetna. We were also told that since we were 'only paid through the middle of June' that our lack of payment may negatively affect our ability to get this insurance.

Short Version: Paid $1900 for insurance. Haven't gotten a single day of coverage for it. And daily lies from the customer representatives.

This is a complete SCAM and there's nothing we can do about it. How does this exist in our country?

Ne
May 24, 2013
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Comments

  • Wa
      28th of May, 2013
    0 Votes

    Dear WageWorks Participant,
    Thank you for your communication dated May 24, 2013 concerning your account issues. Your feedback is very important, and on behalf of WageWorks, we sincerely apologize for your experience.
    We recognize your level of dissatisfaction and would value the opportunity to resolve your account concerns. Please contact us at executiveescalationteam@wageworks.com for additional assistance.

    Sincerely,

    Executive Escalation Team

  • Wa
      31st of May, 2013
    0 Votes

    Dear WageWorks Participant,

    Thank you for your communication dated May 24, 2013 concerning your account issues. Your feedback is very important, and on behalf of WageWorks, we sincerely apologize for your experience.

    We recognize your level of dissatisfaction and would value the opportunity to resolve your account concerns. Please contact us at executiveescalationteam@wageworks.com for additional assistance.

    I’ll follow up with you once I have established contact with the participant.

    Sincerely,

    Executive Escalation Team

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