WageWorks COBRA Administration — Cancelling Coverage - After Sitting on Check!
This is just to warn anyone who may have to use WageWorks. After reading several complaints on this and other web sites I am convinced this company is run by a bunch of incompetent circus clowns who can barely get themselves dressed in the morning, much less manage something as sensitive as health benefits.
I am one of the "lucky" ones; I only have dental insurance through COBRA and pay around $30 per month. My payments are due on the first of each month and have to be postmarked by the last day of each month in order to be considered on time. My husband placed our March payment in our mailbox on March 15, along with our car payment and our power bill. The other bills both cleared the bank by the 19th. However, we didn't ever see the WageWorks check cashed. It was not until April 8th, in fact, that they cashed my March payment, the day AFTER they cashed my April check!
The next day I received two letters: One dated April 6 stating my coverage had been terminated, and one dated April 8 saying to disregard the April 6 letter. I thought nothing of it at that point. However, when I received another letter dated April 16 stating they had not received my April payment, I got concerned and called. After all, they cached both my March and April payments. I was told my last payment had been applied to MARCH and that I was a month behind! The lady was nice enough to open a case, and advised me to call back in a day or two to check on it. When I did call back, I was told my coverage had been cancelled effective 03/01/2010 because my March payment had not been postmarked before 03/31. Not only do I absolutely know for a fact that is not true (because the other two bills had been paid well before the 31st), WageWorks couldn't even tell me what the postmark date was because THEY DIDN'T MAKE A RECORD OF IT! And, they don't even have the date of the check correct. They're trying to tell me the check was dated 03/16 when my cancelled copy clearly says 03/08.
So now, my dental insurance is terminated and I have to submit a *WRITTEN* appeal to hopefully get it reinstated, all because some ### wedged my March payment between their Dunkin Donuts coffee and Hardees bag and didn't find it for three weeks.
I STRONGLY urge anyone who may ever have to use WageWorks to send all payments certified mail so they can't pull this same act on you!
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