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1.2 656 Reviews

Waffle House Complaints Summary

30 Resolved
623 Unresolved
Our verdict: If considering services from Waffle House with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Waffle House reviews & complaints 656

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C
11:50 am EDT

Waffle House hostile environment

I was at store 2090 on camp Robinson. This server named Brittney came in cussing the manager. Then while I was eating she was standing behind another server latterly breathing down her neck and cussing her out and calling her a thief. This happened Tuesday June 26th before 7am. I assumed the supervisor would handle the issue privately but the girl still works there. This is unacceptable ! Employees n customers should not be subjected to a hostile environment. If I go back in there and see her again I will be sure to drive to the next establishment to eat and tell everyone I know not to go there to that waffle house.

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10:49 pm EDT
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Waffle House lack of food choices

I went to waffle house in Hardeeville, South Carolina at exit 5 on June 30th and i was very disappointed. Let me start by saying my server Thomas was excellent . My problem was the food selection. I was told the only meats they had were chicken, bacon, sausage and ham. They didn't have steaks of any kind, no porkchops or burgers. I was highly disappointed with whomever is responsible for ordering the food. Apparently management was aware of this problem. When you have your heart set on eating something and then you're told you have a limited selection to choose from. They took a huge loss because alot of customers went to the waffle house at exit 8 due to this situation. I ask in the future managment have a better system in place for ordering the right amount of food. Signed one hungry woman.

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6:32 pm EDT
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Waffle House waitress

There is a new server named Julie Self at unit 779 on 865 Goodman W. Horn Lake, MS, that has absolutely NO consideration for her fellow coworkers. The server she works with on the weekends on 2nd shift has an allergy to the bleach and today 6-30-18 just an hour into the shift Julie began to pour bleach into everything knowing about the allergy, which forced her coworker to have to clock out and go home. And just before said coworker clocked out Julie stood near the manager and laughed about the entire situation as if she thinks it's funny to try and kill someone on purpose. The store manager Emilie Jordan did absolutely NOTHING about it. Emilie allowed Julie to do this and then she blamed the other server for the issue. The server that had to leave broke out in hives all over her. Attached is a picture of her legs covered in hives.

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11:44 am EDT

Waffle House worst food

I am vegetarian i mention to waitress specifically that please make sure no meat in my food. But when I receive my food lot of meat piece was there. I go alot for my breakfast to this place definitely need better management. Specially the location on 77 /hwy 231 Panama city. And even 15th st waffle is worst . So please tc of these 2 locations and tell them to respect your customers.

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8:41 am EDT
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Waffle House rudeness

Good morning,
On wed. June 27 I stopped I for breakfast in shelby n.c. On 1808 e. dixon blvd. placed my order. It was app.6.10am. The cook with no name tag brought my order and when I asked for butter she told me yankees are not welcome here. I stop here at least three times a week. I will not stopping here again. To be subject to this rudeness is un called for.

David sylvester

3343 hollis rd.
Ellenboro n.C.
[protected]

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1:34 pm EDT
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Waffle House waitress

I am sending this complaint to make you aware of a transgender person working as a waitress at The Zebulon Rd WH in Griffin, Ga. I am aware that we are a diverse society now but i was waited on by this obvious man who was heavily made up to look like a woman. It made me very uncomfortable and I will not be going back to this store. i am not judging this person but it seems to me he could do his heavy makeup on his time and not WH time. I realize that in this day and time we are walking on a fine line legally but there are many places in Atlanta that would be more open to this behavior. Again, this person has their rights but I wanted you to be aware of this situation.

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C
ClaireOso
, US
Jul 07, 2018 12:46 pm EDT

Wtf bro. If he/she isn't trying to sleep with you or harass you get the [censored] over it. I'm not a fan of that [censored] either but seriously [censored] off. Did it make your food taste bad? Did you suddenly get cooties? Are you gay/bisexualized/trans now?
Who the [censored] cares. By caring about it all you do is give it more power over yourself. Weak [censored].

ComplaintsBoard
T
1:10 am EDT

Waffle House service, store #154

I'm 61 yrs old and this is the only wh i've ever walked out of without getting to eat. After waiting 15 minutes to have our order taken, the waitress didn't even call our order in. The cook wasn't interested in trying to keep up and was ignoring the waitresses when they were trying (to call out orders. They need some new help! I'll never go there again.

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12:25 pm EDT
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Waffle House service and product

I ate at store #289 in Mobile Al last night. The manager lady was out front arguing with a girl about her boyfriend when we arrived. A young male took our order. Did not bring me the bacon or grits I ordered! I had to beg for coffee & it was barely warm. After we ate & started to check out, I wanted dessert to go.
Then the manager lady walks in pushed as heck, was so rude to me. I paid my bill of $28.00.
Then the kid hands me another bill and says this extra $15 is your desserts? I said wait just a second let's look at my visa receipt, it was just a dollar amount on the slip he showed me his yellow copy but it was in code to Waffle House.
I feel like a full refund is due to me. The food was terrible we brought it home & this today no one wants it. This use to be my favorite Waffle House. It's bad bad bad now. Look at your security camera from last night.
You will see how rude the manager lady was. I can send a screenshot of my credit card from my bank app, they did not provide me a copy!

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9:16 pm EDT
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Waffle House service

Ok I'll start at beginning my wife my friend and I called Waffle House to order a meal for this evening. We called and submitted our order and right away after hanging up phone we talked and came to conclusion that they must of rang up order wrong because we were over charged. So my friend goes and picks up order and on his return he goes on to tell me that the waitress all but refused to supply a receipt with our order and after a back and forth with him took and wrote a receipt out by hand which we all thought was very weird. But then proceeded to open packaging to find that out of the three orders two of them were wrong my wife's cheeseburger was suppose to have no tomato but yet it did ok no biggie then looked at mine and I got my hash browns smothered covered chunked and topped and all I got was ham on mine. Which there's no way I could have eaten that which is why I ordered how I did. So we call back and the waitress quickly replies to bring it back up here and I'll put it on your plate so explaining that at this point my plate will be cold from the numerous trips I would prefer to have fresh everything or at least warm my chicken to prevent this. But needless to say she didn't do so she quickly hand me another container with hash browns the way I ordered them originally and trying to explain once again that we were over charged she basically refused to give us a printed receipt therefore I think she's ripping customers off by overcharging and pocketing the extra but how could I prove this since I was refused a printed receipt with Waffle House letter head. So this is my Waffle House complaint and actually the last three out of four times we've eaten at this particular location they've gotten our orders wrong but usually they're very apologetic and prompt to make experience a good one and successful in doing so but tonight that was not the case I expect that something is done about this and I hope that no other customers are treated the way we were this afternoon and can honestly say from now on we'll drive a little further to different location to get acceptable prices and services.

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2:42 pm EDT
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Waffle House manager/employee conduct

Your store #2208 located at 950 E. Cartwright ave, is being run into the ground the employees and the manager use profanity to talk to each other and the manager thinks it is funny, you have employees using drugs in the rest rooms and one employees collapsed and almost died in your store during her shift due to a drug over dose. You have a server named quincy who is selling and using drugs on your premises and the store managers are aware of this and are doing nothing, now I'm on the outside looking in and I have noticed a lot. I'm letting you know that something needs to change or my next call will be to the police and the local media on how waffle house allows illegal activities in their stores.

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8:57 am EDT

Waffle House bill

We ordered 2 waffles 3.30 x 2 = 6.60
3 side meats at 2.80 x3= 8.40
4 2 egg breakfast 4 x 3.80= 15.20
1 extra egg .40
Total $30.60
We were charged $42.71
I questioned the bill to no satisfaction. The bill I was given was just a bunch of numbers written down not itemized at all. I did leave a $7.29 tip only to even out my bill. Finally figured total at motel and am upset at being overcharged. I feel it was intentional.

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10:03 pm EDT
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Waffle House employee (sage)

Tonight my borther and me went to Waffle House on 153 Higway, after waiting 10 minutes one of the employee(His name was Sage) came to take order. He was literally reacting like a racist. He tool order of me, and was leaving without taking order of my brother, so I called him back and said he also has order. He angrily said you should tell me before that you are together and stuff. We didn't said anything and he took order. I order double-hashbrowns. When he brought the food, it was just one hashbrown, so I told him that I ordered double. Very rudely he said that its double. I said sir I come here very often and I know which is double and which is single. He again talked very rudely and said its double I can't do anything. So I said ok, call the manager I want to talk to the manager, so he said manager is not here. So I said call anybody senior, and he denied, and started calling himself a manager. He said rudely that I am the manager talk to me whatever u want to talk. U never seen anybody rude like this before. I am never going back to that waffle house!

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Update by MEet08
Jun 25, 2018 9:41 pm EDT

Thats what we did! I m never going back to that waffle house.

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9:34 am EDT

Waffle House customer service

Came into waffle house and was greeted by bre! Very nice! Very great customer service! I started talking to the cook and he was very rude. He clearly said "I don't wanna talk to u so why are u talking to me"? I've never been so disrespected by someone who works in a customer service business! I will never go back! And this video I have I will post everywhere!

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10:52 pm EDT

Waffle House customer service

Tonight my husband and I went to Waffle House On Baya Avenue in Lake City Fl because that's what we had a taste for. I ordered a 2eggs breakfast with a order of bacon. Also added a extra side of bacon. When I got home and settled, preparing my food to eat I separated my bacon from the rest of my food. I notice a piece of dark hair approx 3cm Long in my eggs. At this point I threw my bacon in the trash and was about to throw the entire meal in the trash. I covered it back up and took it back to the restaurant. I handed my food to Jay and he observed the hair. He began to have my meal remade. Once my food was finished I was handed my food. There was no bacon with my meal. Amber was my waitress that took my order. She told me I needed to bring the bacon back to the restaurant. I've never heard in my life where I needed to bring something out of the garbage back. I'd like to speak to someone personally

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5:03 pm EDT

Waffle House food

Visited Waffle House 0780 Phenix City, Alabama 6-22-18 around 3 am. Ordered scrambled eggs with raisin toast, grits and bacon. Bacon was cold as a rock. Grits and eggs were cold and toast was cold and not toasted. Asked to warm food. Was told they had no way to warm it so they recooked it. Returned with fresh plate barely, and I mean barely, warmer. What the heck? Restaurant was old and had greasy tile walls with dust sticking to the grease. Nasty place! Waitress was nice, cook had an attitude! Waffle House needs some serious quality control!

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12:11 pm EDT

Waffle House employee tekevious carr name tag reads shun

I went into Waffle House # 82 located at 3180 Norcross Tucker Road In Tucker, Georgia on my lunch hour. I placed my order with Cashier/Waitress Shun Or Tekevious Carr I ordered the $5.00 combo bacon grill cheese meal for carry out. The cashier took my credit card and ran it and didn;t ask me if I wanted a receipt she put ticket down for me to sign and I signed and gave back to her. She didn't ask me if I wanted a receipt and began talking what happened last night in her personal life. I said excuse me can I have a receipt please and she threw me my receipt. I went and sat down and waited for my food. When I seen my food ready I went up to the counter to get it, she threw it in a bag and grits spilled over and I asked for my drink and she wouldn't give it to me the lady cook repackaged my food and gave me the drink, and shun went and started washing tables and she started arguing at me and making fun of me. I told her you wouldn;t have a job if customers don't come here. I see Waffle House on the news with so much but I go to Waffle house at least 2-3 times per week for lunch and this has been my first time with a bad experience. I don't appreciate being treated like this and she does not need to work for Waffle house with a bad attitude. I asked for the manager and he said that he would handle it but I know they won't do anything about her or the service and you wonder why!

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1:35 pm EDT

Waffle House food.. service

Went to waffle House in Davenport Florida on the 18th of june at 230 pm with my 81 y/o mother.We waited for 15 min before anyone greeted us..There we're 6 employees yelling..slamming dishes.The dining room had 6 customers..I ordered well done hash browns and they weren't cooked at all.My moms waffle was raw.We come here often..Will think about coming back..Very rude help..ghetto..

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1:53 am EDT

Waffle House unethical behavior

Saturday June 16th, 2:30 a.m., Waffle House located in Batesburg-Leesville, South Carolina. Individual brings dog into restaurant and places the animal on the counter beside myself and another customer while we were eating. The animal was a Chihuahua and not a service dog for the disabled. Customers were on both sides of this person enjoying meals when this nonsense happened. 5 members of the Waffle House staff were present and NONE of them asked this person to take the animal out of the establishment. It is my belief that this person is an employee of Waffle House based on the conversation I overheard between the staff and the person with the dog. I will not return to this restaurant because I find this incident to be disturbing and disgusting. The staff DID NOT clean the counter when the animal left! If this person does indeed work for Waffle House, I recommend that they be fired immediately to avoid any future business loss. I am a dog owner myself but this is just to much!

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12:16 pm EDT

Waffle House dirty restaurant in columbia sc

I have been to waffle houses my entire life. I've been in the restaurant biz for 22. I've never seen a dirtier restaurant than #1958 in Columbia's 5 Points.
Floors sticky with debris everywhere, especially under the "bar style" seating that faces kitchen line. windows hadn't been cleaned in days, fingerprints from one end to the other. tons of flies. Both dead and alive. Under tables filthy. Like you could feel stuff with your feet. My 3 kids n wife were disgusted.

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7:26 am EDT

Waffle House service

Cold food. Took thirty min to get coffee. They were asking if there was anything else we needed and I still didn't have my food. Had to ask for a refill, creamer, Splenda, syrup. I got sausage but not the rest of my food until I told a different server I still didn't have food. Was there for 1.5 hours just trying to get to our location. Also got charged for water. WTH?!

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Waffle House In-depth Review

Overall Rating: Waffle House is a beloved breakfast spot that consistently delivers delicious food and friendly service. With its affordable prices and convenient locations, it's no wonder why this restaurant has become a go-to choice for many.

Location and Accessibility: Waffle House has numerous locations across the country, making it easily accessible for customers. Whether you're in a bustling city or a small town, you can count on finding a Waffle House nearby. The restaurants are typically situated in convenient areas, with ample parking available.

Menu Variety and Quality: Waffle House offers a diverse menu that caters to all tastes. From classic breakfast options like fluffy waffles and crispy bacon to savory lunch and dinner items like juicy burgers and mouthwatering sandwiches, there's something for everyone. The food is consistently fresh and flavorful, ensuring a satisfying dining experience.

Service Efficiency and Friendliness: The staff at Waffle House is known for their efficiency and friendliness. They work diligently to ensure that orders are taken promptly and accurately, and they are always ready to assist with any special requests or dietary accommodations. The servers are attentive and welcoming, creating a warm and inviting atmosphere.

Ambiance and Cleanliness: Waffle House has a cozy and casual ambiance that makes you feel right at home. The restaurants are kept clean and well-maintained, with a focus on providing a comfortable dining environment for customers. Whether you're dining in or taking your meal to go, you can expect a pleasant and hygienic experience.

Pricing and Value for Money: Waffle House is known for its affordable prices, offering great value for money. The portion sizes are generous, ensuring that you get a satisfying meal without breaking the bank. Whether you're on a tight budget or simply looking for a good deal, Waffle House is a fantastic choice.

Special Offers and Promotions: Waffle House occasionally offers special promotions and discounts to its customers. These can range from limited-time menu items to loyalty program rewards. Be sure to check their website or social media pages for the latest deals and offers.

Dietary Options and Accommodations: Waffle House strives to accommodate various dietary needs and preferences. They offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy. If you have any specific dietary concerns, the staff is more than happy to assist you in finding a suitable meal.

Customer Reviews and Feedback: Waffle House values customer feedback and takes it into consideration to improve their services. They encourage customers to leave reviews and provide feedback through their website or social media platforms. This open communication allows them to continuously enhance the dining experience for their patrons.

Online Ordering and Delivery: Waffle House offers online ordering for added convenience. You can easily browse the menu, customize your order, and have it delivered to your doorstep. This feature is especially useful for those who prefer to enjoy their favorite Waffle House meals from the comfort of their own homes.

Loyalty Program and Rewards: Waffle House has a loyalty program that rewards frequent customers. By signing up, you can earn points for every purchase, which can be redeemed for discounts or free items. This program is a great way to show appreciation to loyal customers and keep them coming back for more.

Social Media Presence and Engagement: Waffle House maintains an active presence on various social media platforms. They regularly engage with their followers by sharing updates, responding to comments, and hosting fun contests or giveaways. This interactive approach allows customers to stay connected with the brand and be a part of the Waffle House community.

Business Reputation and History: Waffle House has built a strong reputation over the years for its delicious food and exceptional service. With a history spanning several decades, this restaurant chain has become a staple in many communities. Their commitment to quality and consistency has earned them a loyal customer base.

Staff Training and Professionalism: Waffle House places a strong emphasis on staff training and professionalism. The employees undergo comprehensive training to ensure they provide top-notch service to customers. They are knowledgeable about the menu, attentive to customer needs, and maintain a high level of professionalism at all times.

Environmental Sustainability Initiatives: Waffle House is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. From using biodegradable packaging to implementing recycling programs, Waffle House strives to minimize its environmental impact.

Community Involvement and Support: Waffle House is dedicated to giving back to the communities it serves. They actively participate in local events, sponsor charitable organizations, and support community initiatives. By being involved in the community, Waffle House demonstrates its commitment to making a positive impact beyond just serving delicious food.

Technology Integration and Convenience: Waffle House embraces technology to enhance the customer experience. They offer online ordering, mobile payment options, and even have their own mobile app for added convenience. These technological integrations make it easier than ever to enjoy a delicious meal from Waffle House.

Payment Options and Security: Waffle House accepts various payment methods, including cash, credit cards, and mobile payments. They prioritize customer security by implementing secure payment systems and adhering to industry standards. You can dine at Waffle House with peace of mind, knowing that your payment information is protected.

Business Hours and Availability: Waffle House is known for its 24/7 availability. Whether you're craving a late-night snack or an early morning breakfast, you can count on Waffle House to be open and ready to serve you. Their extended business hours make it convenient for customers with varying schedules.

Contact Information and Customer Support: For any inquiries or assistance, Waffle House provides contact information on their website. Whether you have a question about a menu item or need help with an online order, their customer support team is readily available to assist you. You can reach out to them via phone or email, and they will promptly address your concerns.

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