Waffle House
reviews and complaints

We are frequent customers at this store. Every time we come and Keith is here the store is very hot because he turns the air off or up to 80 or above. When we asked the servers to adjust the temperature they appear to be afraid to even ask him. That is very inconsiderate for the customers and those that work in this store.

I suggest that he wear heavier clothing so that everyone can be comfortable. Consider everyone involved and not just one person.

We had a horrible experience at our local waffle House yesterday. We sat a the bar, took forever to get our drinks, the counter was dirty & full of syrup I had to ask for a towel & clean it myself. Then the server & cook were arguing quite embarrassing to say the least. Food came it was good, but the server never came back & we had to pay w someone else. Very dissatisfied.

I have been on a no hire list for five years, hurricane florance came to sc, nc and i was asked if i could come back and i did bit as soon as the storm passsed i was back on the no hire list.. Funny how im able to work for waffle house during a storm but i cant get my fulltime job back.. After i was asked to quit the job i already had to come back...

At the location @3710 Riverdale Rd Memphis TN 38115; my fiance and I arrived around 12:45am. Place a steak and scrambled eggs with cheese, cheese on hash brown, and add a waffle; and an all star with cheese on eggs, grits, and hash brown. Around 1:30 we finally got a third of our order with no cheese added and no waffles. Around 1:45 finally got the cheese on everything; so at this point I was extremely hangry (hungry and angry). By 2 I requested for it all to go because all the food was several different temperatures. Get home and rewarmed my food, only to have seven ketchup packages but no syrup. I can't or won't eat waffles without syrup. So guess what I threw it all away, because if I were to reheat my food again it would become rubbery like. So I'm still hangry but refuse or too stubborn to go sit and wait on fast food at 2:40 in the morning. My feelings are hurt because my mouth is set on breakfast and cannot get it. I eat breakfast all day and waffle House takes me to my childhood but I will never eat there again because I feel like that location was playing with my food and I'm just a paying customer. I even walked out and waited in the car for over twenty minutes just to get it in a 2 go bag

When entered Waffle House the waiter came over with an attitude from the start and asked what I was drinking, I replied Coke please. she came back sit coke down now what do you want! Not what are we eating or can I get for you. But I told her the All Star meal, she asked how I wanted my eggs, i replied scrambled, she then ask about meat I told her Bacon And cooked medium please, never asked how I wanted my Waffle or if wanted one/ and the meal does come with one! Well finally she comes back sits my eggs down and bacon and walks away. Well never seen the lady again so I was finished with what meal I got and drink no refills cause she never came back around! By this time yes I am pissed off! so went to register to pay and told the lady when started ringing it up now wait, This is not what I got well by then Ms. Rudeness with her long black hair comes up and she says, He tells me he didn't get this she says [censored] I been trying and trying to get them to buy timers I am Sorry and she says I bet that Waffle is burnt and yes it was toast! She puts it in a to go container and hands it to me and they still charge me knowing that she forgot it and it was burnt but got charge for a full priced meal! Now who ever is reading this this is my first and last time in this one but I know the rest of the Waffle House's I been to are much more nicer and would have apologized and even took my Waffle off since she supposed to have forgot it! But this one needs some improvement bad to be new! And I hope you would feel as pissed off as me considering money is hard to come by especially on a fixed income and they still hand you a burnt Waffle to go! Not Only were they rude but did not do thier job cause ant other Waffle House would have checked on you at least til you are done eating and leaving then they even tell you to have a nice day or night not this one.

I visited the waffle House located at 1050 East Dublin-Granville Rd in Columbus Ohio. Upon entering the place was empty of customers. I was under the impression that the staff was recovering from a major rush because all tables were dirty, the floor was dirty, the orange juice machine was filthy with left over pulp sticking to the sides and the bottom of the container. There was a foul smell of dirty rags in the air. We were seated at a table that was so sticky we had to wipe it ourselves. The food itself was no problem but the potential risk of cross contamination was alarmingly possible. I didn't finish my meal when it did arrive due to the Smell of dirty dish rags and the unsafe environment. There were people in and out of the facility that were not paying customers who were using the bathroom as washrooms and then leaving with the staff saying nothing. None of the staff addressed the issues of the dirty look of the store, the loitering not the Smell that was present. I haven't been to this location in years and I am shocked and appalled at the disregard in which the staff seemed to overlook. I truly wish that this facility can be turned around like the others. The far drive is a hassle but the peaceful atmosphere and clean environment is worth the drive.

We came to get the allstar but travis from the Davis St Scranton PA location charges us everything separate because we didn't want the meat in the allstar. He said " it's not allstar if you don't want the meat that comes with it." He charges $21 for a allstar and hash browns and chocolate chip waffle. It was suppose to be $14.
Never coming here again!

On Thursday 9/27 I came to Waffle House with two friends. We frequent this Waffle House, as we also work in the service industry and by the time work is over there aren't many options available for food. We love the security guard, the cooks, and most of the servers. However, there's always one server who seems to have an issue with us. We tip well, $11 on our $30 check last night alone, and being in the service industry we aren't troublesome, so I don't understand the lady's issue. Her name is Andrea and on this specific occasion we literally listened to her bad mouth us to another customer, that was fine we were just going to finish eating and leave, until she took the plates out from under us while we were actively eating off of them. Fork in hand my plate was removed with over half of a waffle still on it. Clearly there was no manager in the building or I would've tried to address this issue when it was happening.

I just found out the $ 5.00 & $ 7.00 Value Meals are now zero. Under 2 weeks they dropped them... Now here's the deal, you pay $ 5.00 & leave a $ 2.00 tip=$ 7.00.. Or you pay $7.00 & leave a $ 2.00 tip = $ 9.00 Still not bad.. I just went in the Alachua, Fl. store & got soaked for $ 8.00 breakfast + tax =$ 10.00 & a.50 cent tip... Your Menu people are acting like the Democrates... Now after 25+ years & a member of the Waffle House Senior Discounts Preferred Customers & receive Club Discounts thru my e-mail address — So until you guys start up a program & add back the 5.00 & 7.00 menus — i'm done & will not find another wf... Thanks, Steve Whitlow...

I have been to waffle house at least 30 times in past 2 years and on 3 occasions, had to write about bad situations. Well, I sent in a complaint about terrible service, crappy food and waiting time was off the wall.

A representative from the company just called me ant thank me for explaining situation and he is going to that restaurant tomorrow, but that does not help me with my time, terrible coffee which I was charged for after waiting 25 minutes and told that he would have to check to see if he can get authorization to provide me with a free breakfast since I have written in 3 other times.

Look at the number of complaints you get about the same problems in all different restaurants. I just reviewed them and I don't know how your sales are going, but your turnover is terrible and if you paid your staff members better, the conditions would get better since your retain employees longer

I will never, yes never go to your restaurants again, and I am going to post my experience on all social media networks.

Best of luck and hope your company doesn't go as all the other places that mistreat customers and terrible service

I went to the waffle house at about 8:30pm on 9/21/18 and it took me about 10min to recieve any kind of service. When a watress finally came over it was Barbera. She acted as if she wasnt sire of her self and my order yook forever to get to me. I ordered I All Star breakfast my grits were absolutely gross I got my Waffle before I got my food she never offered me anything else to drink on every feeling coffee which had to ask for a Coke. It was a big argument in the back there was very unnecessary in the restaurant. The Cook walk out it was no one to cook the food I'm sitting here now with a cold waffle she even asked me if it was cold and I just got my food and not been doing this review about 5 minutes after I started getting my food. For the last 3 months every time I come in here I have a bad experience I've been charged but things are much I didn't get I've been I've had to stay 45 minutes and wait for my order to be called in find like 45 minutes later and very displeased this will be the last time that I'm at this Waffle House

I took my mom in to the Zebulon, NC store tonight 09/17/2018 for a waffle. We sat down and our server brought us coffee. They were changing shifts and grill operators. The grill operator was being rude to our server. She went to the back so the server poured the batter in the waffle maker because there was no grill op on the floor. The grill op then proceeded to tell our server coming from the back and the server was by the waffle station, you have something to [censored]ing say. Now I have managed for many years. I have worked customer service in position in my career. This is very bad for business. I have recently moved to the area and there is more immature drama at that location. But tonight was especially bothersome to me, the server did not say anything back to the grill op. The employee (grill operator) has caused that store a hostile work environment. Waffle House is and open area and there is no place for that kind of behavior. I will not be taking my mother back to that location, I will find another place for her and I to have a waffle. For the manager, the grill operator will eventually cost the company a lawsuit. In a world where people are sue happy there is surely a person that will file a suit for hostile work environment or just plain smack the grill operator. I am ashamed that even took place in the presence of my mother. The frill operator is a rude, snotty person who bullies people to make herself feel superior. Don't be the company who allows bullies to continue mistreating other employees. I fully intend to follow up on this complaint. This is very bad management and bad business

Last night I went to the Waffle House in Centre, Alabama. I have never had a problem with any Waffle House.

I ordered take home order. I did not call ahead and they were crowded. So the wait was long which was fine. I should have called ahead.

When my order was ready I tried to pay. My card was not denied or rejected. The manager told me Wells Fargo or Visa was down because it was not connecting to their system.

He said it could not be WH because he had not gotten a message from headquarters. So far, it is what it is. Things just happen.

The manager should have been able to call someone and find out what the problem was or comped the meal. He certainly had no right to embarrass me and say it was my fault especially since he said it happens frequently.

He stood and looked at me. As though I should do something to fix the problem. I told him this is a bad situation for both of us. Still, no response. I left the two big bags of food on the counter. On the way out another customer told me his card did not work either.

A kind couple paid for my food and fixed the problem. I am grateful for their kindness. However the customer service should come from WH.

The manager was also barking orders at a new employee. She was doing the best she could in a frustrating situation. It made me cringe. I was emba for her.

The other employees were awesome, as usual. The cook in particular tried to smooth things over.

Very disappointed at Waffle House's response.

My name is Janet Cahill. 2485 County Road 61, Centre, AL 35960. [protected].

On a day of all the stress of this hurricane at around 9:30 am I am sitting eating my food at a booth table an a waitress who wasn't even my waitress comes to my table an ask if I can move so other customers who just came in could sit down I was sitting alone an thought to myself after getting ready to move my food to let the other customers sit down that it makes no sense for me as a paying customer to get up an move in the middle of eating my food so I called my waiter an asked him to bring me a to go tray an told him the situation an asked him to have his manager to come so I could address my concerns she did I told her what happen an she asked me who told me to move I started out by saying to her that I didn't know how they run their business an it doesn't matter but to be asked to move so other customers could be seated was unexceptionable and that due to me not being able to eat my food in peace that I would like to be receive a discount to the discrepancy she went an talked to the waitress I got up an went to the register very much upset and she apologized and said she spoke with her she then started writing on the yellow receipt an it came up to around 24.00 dollars which was too much for what I purchase so I asked her for a itemized print out she said she had to keep the yellow copy and wrote on the back of my receipt what I purchased which was T-bone steak 10.90 omelet 5.10 -60 and Oj 1.90 which should have been 17.30 so I am not sure where the 24.00 dollars came from she stated she gave me a 5% discount which came up to $15.32 which I paid although I feel it should have been no more than 10.00 for the stress an mistreatment I received I never want anyone to have to experience this kind of treatment in the future my food was good but the service was unexceptionable an it's imperative for the success of a business to never have employees treat customers this was it's discrimination no mater how you look at it an something must happen. #Very unhappy customer.

My family and I visited waffle House on Dupont highway in Camden Delaware just outside Dover, when we entered there 1 table with 2 females sitting, all the other tables were empty but they all were dirty as the plates haven't been picked up.The waitress told us to sit anywhere and she would come clean table, after sitting there waiting I observed the cook go outside and sit in her car then about the same time the waitress started talking on her cell phone, I believe she was speaking to the cook because she was looking at the vehicle she was sitting in. Finally we have had enough of being disrespected and left the restaurant, once outside my family and I had to walk beside the vehicle cook was sitting in she had her door slightly open and also on phone but the most disturbing thing is she was sitting in a cloud of marijuana smoke that was also all around my vehicle.I had my 2 young children with me 13.14 .I hope I can expect this to be addressed I didn't complain to management because I believe they care PLEASE ADDRESS THIS DRUG ISSUE YOU HAVE AT YOUR ESTABLISHMENT

Came in and only one person acknowledged us. Emily I believe is her name. I watched as two people came in and again only Emily acknowledged them. They must have sat for close to five minutes before Emily got drinks even though she wasn't their waitress. One waitress had her two kids there while she worked. The cook looked and acted annoyed as hell to have to do anything. There was a black waitress but her name tag was not visible was more interested in her cell phone, texting and even answering a call. Emily was stocking the to go containers and trying to help. The waitress that brought her kids was obviously taking inventory. This was the worst ever service received from a Waffle House! The black waitress even was cussing in front of customers which another waitress told her to watch her mouth. Very poorly run shift. I would be embarrassed to have this staff in my establishment, except for Emily.

I just placed a to go order of three. After looking online and then placing my order from the "Value Dollar" menu. One order that was placed was a pecan waffle with sausage the total came to $7.66. My complaint is that a reprint not an itemized receipt was given to me and I was told that they didn't provide an itemized receipt and got only two receipts as shown below. Nor was I told that there was a 10% gratuity on orders to go. Not that I wouldn't have mind giving a tip, but don't take one without my concent.
When I called back to speak with someone about my concern the lady that took my order(Heather) answered the phone and was quite rude when I question it. I'm very disappointed and after this experience I will not be returning to Waffle House 430.

8-31-2018 We took our grandson and his fiance to lunch today at this store. This involves cook Cierra and Server Beverly. Our service was very kind and making sure we got all we had ordered. The server was standing behind the cook and ask her to put cheese on the hamburger we ordered the cook got very angry and tossed the hamburger to the side and told our server to get the F--- out of her face loud. We were appauled, we ask to speak with the manager and he came to our table and said he was sorry but did not act that upset. He sent the girl home and after the manager all the waitresses said she only had 15 min left on her schedule, our server was crying - they said this happens daily and nothing will be done about it. This breaks our heart as all the girls were stating this happens daily and nothing is ever done. The waffle house has always been a favorite and we always look for this place because it is a happy place and affordable. We are locals. I hope you will seriously see what is happening at that store and get that rude angry person out of there to improve the feelings of all in that store - a good manager would never let this happen. Thank you

Hello JP, I met you before at the Waffle House on Jake Alexandria in Salisbury. Your Manager Donna and your Waitress Q where standing at the sink and dishwasher are of the Restaurant. It was last Friday when I enter the Waffle House Both of them looked at me and was talking about me and laughing and carrying on. I got only a couple of Greetings when I walk through the door and my husband coming in behind me, it's all on Camera and then we sat at a booth and all of sudden Your Manager Donna walks through the doors and says Hi, How are you'd doing? I said, to her you seen us come through the door. Also, The day before Donna is helping the cooks and my order was messed up again and she is speaking loud and says someone who ever it is pick up this plate now because the eggs are getting cold. It was my order and she serve me those cold eggs. I didn't eat them. Some breakafast I had that morning wheat toast. They gave me white toast. My Hashbrowns were not the way I like them cook. If you are a Manager and helping the cooks. You should know what plate is that customers? I seen a Waiter put a customers check and money that the customer left and Westly decides to put in his pocket. I reminded him you better cashed that check out. He says to me Thanks for reminding me. It's all on Camera. He works on 3rd Shift. You need to have a good Manager and good staff that can communicate with each other. You don't write someone else up and don't write up the other person something is wrong. By the way, Stacy, gave me a wrong phone number to get a hold of you. So, had to write it here so I know you will get my complaint.

Service was horrible, employees were arguing in front of customers the whole time, no one wanted to come to the register so that we could pay for our food and my husband and I both got sick after we left. This was the worst experience that I have ever had at a Waffle House! Waited a while for a booth, sit down to a dirty table, waitress arguing with her son that also works there, waitress took our order to never give to them to fix. Waited and waited. She would just look at us and not say a word. As we are listen to the rest of the staff arguing. After finally getting our half cold, not cooked all the way food, we go home to us both throwing up!