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Waffle House Customer Service Phone, Email, Contacts

Waffle House
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1.2 655 Reviews

Waffle House Complaints Summary

30 Resolved
622 Unresolved
Our verdict: If considering services from Waffle House with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Waffle House reviews & complaints 655

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K
2:19 am EDT

Waffle House waffle house service.

The past two times we have been there service was awful. The first time the servers were not even present and it took 10 minutes just to get our drinks. The servers both appeared to be high on some type of illegal substance. They were rude and appeared to be burdened by our presence. The store was disgusting with plates on all the tables even though the store was empty and the bar and menu was sticky. The second time was on 10/15 around 0200. The city had just had a derby so it was crowded yet the company did not think ahead to have more than 2 servers there that night even though I'm sure they knew about the event. The store was not prepared. The two empty tables were filled with plates or crumbs and food. The bar was filled with plates and again very sticky. We were so upset that we walked out a minute after we sat down. The store should prepare for events like that and hire more people for the night. The store needs a complete over haul because it was disgusting to walk into and would not pass a health department inspection. I hope something is done about this because it's the only restaurant in town open 24/7.

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C
12:11 pm EDT

Waffle House service

Went to the Waffle House on western center Fort Worth at 11:30 Saturday and sat for 30 min with 4 open tables. 3 were clean and one needed to be cleaned. I didn't understand why no one was seating us. I had to ask if we could sit bc there were 3 other parties waiting to be seated. Once we sat down for about 20 minutes, no one ever greeted us or came to our table take our order., so we just left. This is ridiculous and the worst customer service ever. This has been my worse visit to Waffle House!

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A
10:56 am EDT

Waffle House manager

OK first I havent got my vacation check within 6 months past 26 weeks. The manager have favoritism on certain people. First shift leaves things behind for 2nd shift to do and she tells us that 1St shift is exempt for doing there side work... When they have the same job... She have multiple people coming to her about a specific person and she tells us she will start firing people who come to her about that specific person... It's just a lot going on at 326 for real

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E
4:53 pm EDT

Waffle House service and food

I made 3 attemps to call in a order and got no answer so I assumed they were busy however when I called I was already in route and arrived to find the place with 2 customers in the place. Then I ordered what I always order without deviating never complaining that I pay anywhere from $12ish to 15. for the same meal at the same store. Get home and could not eat the grits because they were old and lumpy nor could I eat my waffle due to not being cooked all the way through. Normally I don't complain but I have strep throat and have not been able to eat or get out and to waste my time and money which I spend a lot with waffle house. I am a regular

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A
10:33 am EDT
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Waffle House food to go wasn't in bag! had to drive back then food was poorly prepared

My husband went to Waffle House to get a order to go. When he got home he noticed they left part of our order out of the bag. He contacted the Smyrna, TN. location to let them know & they didn't even offer a apology. We live 8 miles one way from the location. He drove back to pick up the rest of the order that was left out of our bag, which was poorly prepared. The hash browns looked like they weren't even cooked! After having to drive a extra 16 mile trip! I think if they make a mistake, it should a priority to deliver good service. Very disappointed!

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G
7:59 pm EDT
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Waffle House cook/attitude

Me and my son (7 years old) went in to eat and got great service from a nice older lady named Tina. As soon as we sit down we notice the cook (named Paula) talked very rude to Tina. After we received our food Paula starts screaming at Tina about an order of sausage and calling her names. She proceeds to throw plates and coffee pots in the sink while Tina is washing dishes. This continues until we pay our bill and leave. If an employee has a problem with another employee it needs to be handled in the back and not in front of the costumer. Everyone in the store noticed it. Tina held herself I a professional manner and just walked away. This was on 10/3/17 @ around 7:30pm, store # 1397 and my ticket # [protected]

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S
12:06 pm EDT

Waffle House food and customer service

Saturday, September 30, 2017 I went to Waffle House and ordered a waffle and hash browns. My hashbrowns were cold and not cooked correctly. My waffle wasn't cooked at all. It was all doughy: When I asked for a new waffle the waitress named Tasha gave me an attitude about fixing my food. The name of the restrauaunt is Waffle House and you have no staff that can cook a waffle all the way. You also have rude employees who complain and talk badly about customers in front of them.

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P
6:42 am EDT
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Waffle House wrongful termination due to personal reason from manager's

I was an employee. I got terminated because I was accused of writing in a tip in which I got from a group of customer's and I had proof from other employees that I was left the tip and it was legit... They dont have any proof and camera footage that it was fake. After I guess knowing trying to terminate me for that then they go to tell me that I was a no call no show for a shift that I wasnt even schedule for and everybody know I dont work the day im accused of not showing up for. Ever since I called and made a complaint about the district and regional managers favoritism, harassment, and discrimination towards me they have been trying to find ways to fire me... The district manager mr. Rogers even told me that he been wanted to fire me for his own personal reasons and that I was a cancer to the company and glad I was on the way out the door... Numerous times I brought to a managers attention about the stealing of money and customers property and writing fraud ticket and stealings other empoyess tickets to management attention and they did nothing but try to keep it a secret threatening saying if I told that I would be fired. For months I dealt with the personal vendetta that was held against me feom management threatening to fire me if I sneeze too hard but allowed stealing, fights, discrimination, bullying with proof of everything get sweeped under the rug. I have text messgaes, phone call proof and there are camera proof of managment going around defaming my character calling me a theif walking around with a piece of paper with the tip askong of it looks fake when the necessary steps to see if it wasnt wasnt taken. They have absolutely no respect for none of their employees.

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J
9:34 pm EDT
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Waffle House no acknowledgement!!!

About 9:10 pm I walk in Waffle House! I held the door for an employee that work there. She was dressed in the restaurant uniform. However 3 employees was visble, no one acknowledge me when I walked in. I sit down and still no one came to help me. The crazy thing I was the only customer inside of the restaurant at the time. One of the working was visiting with a child that was sitting on the counter and talking to I assumed her boyfriend. Employees walk past my booth and no one ask me did I need anything at all. I sit their 5 to 10 minutes and no help me at all. I decided to walk out of the restaurant and an employeee said I didn't see anyone sitting their! However never tried to help as I walked out of the door. It is very upsetting to receive service this bad. Me or my family want be visiting any of your restaurant in the future!

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K
7:18 pm EDT

Waffle House waffle house customer service is horrible!!

I was at waffle house just an hour ago and the server was just horrible, she was unfriendly and didn't even ask if we needed anything like straws, we had to get up to get out own straws! She didn't ask if we needed creamer for our coffee, so we had to ask another server! She also could not read because we were there the other day and the manager gave us a coupon for a free waffle with ANY purchase and she said we had to buy a waffle to get one free! Anyone who can read can see that is not what the coupon says!

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T
11:40 pm EDT

Waffle House food and service

I had the worst experience ever at this location. My brother and I frequently eat breakfast around the Memphis area. On Friday we decided on waffle house. We came in to the restaurant and stood waiting for someone to clean off one of the tables left by other customers. 10 minutes of standing and joking someone finally led us to a cleaned table. The waitress took our order. We both ordered the grilled chicken breakfast. No silverware. She brought out my plate minus the chicken. 2 minutes later she brought my brothers plate minus the chicken. His plate had the jelly package cooked in with the eggs. Still no silverware. She then bought the 2 pieces of chicken one of which was the size of a fifty cent piece and the other was about the size of an average human hand. At this point I say to the waitress, ma'am surely both you and the cook should have noticed the big problem here. I then said ma'am it's probably best that we leave and not eat here. Shelby Oaks/Sycamore View location in Memphis TN

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M
6:32 am EDT
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Waffle House service

My name is Milton butler and I am visiting my daughter at Francis Marion college in Florence sc. And I went in to the waffle house on hwy 327 and I explained to the young lady that I had three orders one was the all-star with bacon and sausage one was two sausage with a waffle and one was a sausage egg and cheese biscuit with a waffle and she charge me $27.40 which I payed for with my daughter's debit card her name is Amanda butler now when she bagged the food she was missing the two sausage and waffle order and when I let her know she tried to charge me another $7.15 I asked her why and she said that she did not write it down the first time but that is not my fault that is why I told her that I had three orders from the beginning so I told her to put the money back on the card and I think if she didn't have the order from the beginning she should have told me again my name is Milton butler my # is [protected] thank you

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G
2:53 am EDT
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Waffle House service

My wife and I came to eat at a waffle house around 12 am. Every table was occupied or dirty so we had no choice but to sit at a dirty table. The waitress came over and told us we should have waited to sit down or gone to another waffle house down the street. I nicely told her we would wait for it to be cleaned. She eventually wiped the table down with a soaking wet towel which left the table puddled with dirty towel water. She then threw our silver ware on the soaking wet table. I asked her what her problem was she responded so rudely that we could order or leave or she would call the cops and make us leave. I told her to call the cops then never getting loud or disrespectful. She went and got a male cook who apologized for her attitude and took our order after properly cleaning the table.

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L
12:56 pm EDT
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Waffle House horrible

I always come to Waffle House my food have never been this ridiculous my first plate was half done pork chops and my second looked half ate smh I have been coming to this Waffle House 8 years smh this is very disturbing . I waited an hour for a table once table was cleaned wasn't even offered a table I'm 7 months pregnant and very upset with this place as of now I always come and get the exact same thing and never had problems smh nobody even apologized !

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H
9:48 pm EDT

Waffle House wait staff attitudes, openly arguing and fighting while on the floor. cook is doing drugs.

I will never set foot in this Waffle House again. We ate here tonight and the cokl left to go to the back many times WHILE cooking and came back each time higher than he left. Then he openly picked an argument with our waitress and cussed in front of everyone. He got our waffles out of the waffle iron and put them on plates then left to go snake whatever it was he was smoking and our waitress was busy. Waffles got to us 10 minutes later. We were horrified. I couldn't get out of there fast enough. Then when checking out 2 waitresses fought over tips, AT THE REGISTER A FOOT FROM US. If you can pin point who the staff was on 9/21 at about 8:30pm then that whole crew needs to be gone. And I'd drug test your employees.

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T
8:37 am EDT

Waffle House service of employee felicia #1443

I always get the same 5$ meal to go which contains a sandwich & I'm charged 40 cent to add egg. About a week ago I went in on 3rd shift around 11pm to get my same order & was charged the on the side price of 2.00 for my egg on my sandwich. I explained that it is always 40 cent on my sandwich not 2 $ even explained that its approx 1.50$ to add bacon to a sandwich why would it be 2$ for 1 egg but the older cashier was rude & did not budge so I paid since my food was already made and I just didn't tip like I normally would. Went back then next night different cashier & she confirmed that I should've been charged 40 cent. Fast fwd a couple nights, went back in & the first older lady who charged the 2$ was in there. When I went to place my same 5$ order she told me "we don't do the 5$ menu anymore" even though the menu was out on the table. So I said my words & left without ordering. This was retaliation for me being right about the egg price because I went right outside & asked the cashier smoking do y'all still sell the 5$ meals & she said yes. Felicia needs to be retrained in customer service or fired. Not only was she rude & wrong but she purposely gave false information to a customer which caused the company to lose money that night & future business because I will never go back to that store again. Ppl like her is why Waffle House has a bad name in some circles even though its a good company. I worked at the WH in Irondale AL for 2 years & I never just straight up lied to a customers face about their menu options, & then that same night I went right over to the WH in downtown Birmingham & ordered the same 5$ meal with no issues & was charged 40 cent for my egg without having to clarify.

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A
5:36 pm EDT

Waffle House I would like to complain about something I witnessed in your parking lot

I've been a loyal customer and a regular at sidco Drive Waffle House in Nashville for a long time and recently I've witnessed one of your waitresses having intercourse in the parking lot her name is Marie. And is it normal for your management to to have relations with employees or staff having relations with customers? So we will not be dining at your establishment, so my children don't have to witness that again

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B
12:06 pm EDT

Waffle House product, and services

Once seated, was given wet silver ware, once food came, asked for another plate, was given a wet, dirty plate, , asked for another, was once again given a wet, dirty plate, employees seated behind me using truly bad language, was more and happy to leave, the food was very good, had a new waiter, not sure if he knew what to do, , he did have someone showing him things but left him yo wait on another person that had come in, being served wet silver ware, and wet plates, are a no no where ever you go eat.

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D
10:57 pm EDT

Waffle House fast food restaurant

My husband and I had stopped in waffle house off elkorn rd in lexington ky on 8/16/17. My husband food wasnt good and I had ordered eggs but they were done so the lady scrapted them off the plate and resplaced with the overeasy eggs. I had received a hard bagel not even toasted when I was suppose to receive toast. We were very disapoointed as we had never had a problem with waffle house before and they were rushing the food out etc. We had spent @ 20 for 2 breakfasts, is there any way we can receive a refund for services rendered? My phone number is [protected]. 101 e virginia street #2 galax va 24333. I had complant several times but no responses on either complaint. If you need further information, please call me at the avoce number. Waiting for a quick response. Thank you

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Update by Deborah088
Sep 18, 2017 11:01 pm EDT

Waffle House
Waffle House Contacts & Information
Posted: Sep 18, 2017 by Deborah088
fast food restaurant
Complaint Rating: 0 % with 1 votes
Contact information:
Lexington Ky, United States
My husband and I had stopped in Waffle house off Elkorn Rd in Lexington Ky on 8/16/17. My husband food wasnt good and I had ordered eggs but they were done so the lady scrapted them off the plate and resplaced with the overeasy eggs. I had received a hard bagel not even toasted when I was suppose to receive toast. We were very disapoointed as we had never had a problem with Waffle house before and they were rushing the food out etc. We had spent @ 20 for 2 breakfasts, is there any way we can receive a refund for services rendered? My phone number is [protected]. 101 E Virginia Street #2 Galax Va 24333. I had complant several times but no responses on either complaint. If you need further information, please call me at the avoce number. Waiting for a quick response. Thank you

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M
8:02 am EDT

Waffle House service

I have ordered the same breakfast for my pastor's family every Sunday and prices are always different and higher. The server never want to give a receipt unless I insist and is always slightly rude. If my pastor and family did not want waffle house, I would never return to this location. 650 Witlock Ave Marietta, Ga. 30064. I have ate waffle house for 30 years and know it's not like this everywhere.

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Waffle House In-depth Review

Overall Rating: Waffle House is a beloved breakfast spot that consistently delivers delicious food and friendly service. With its affordable prices and convenient locations, it's no wonder why this restaurant has become a go-to choice for many.

Location and Accessibility: Waffle House has numerous locations across the country, making it easily accessible for customers. Whether you're in a bustling city or a small town, you can count on finding a Waffle House nearby. The restaurants are typically situated in convenient areas, with ample parking available.

Menu Variety and Quality: Waffle House offers a diverse menu that caters to all tastes. From classic breakfast options like fluffy waffles and crispy bacon to savory lunch and dinner items like juicy burgers and mouthwatering sandwiches, there's something for everyone. The food is consistently fresh and flavorful, ensuring a satisfying dining experience.

Service Efficiency and Friendliness: The staff at Waffle House is known for their efficiency and friendliness. They work diligently to ensure that orders are taken promptly and accurately, and they are always ready to assist with any special requests or dietary accommodations. The servers are attentive and welcoming, creating a warm and inviting atmosphere.

Ambiance and Cleanliness: Waffle House has a cozy and casual ambiance that makes you feel right at home. The restaurants are kept clean and well-maintained, with a focus on providing a comfortable dining environment for customers. Whether you're dining in or taking your meal to go, you can expect a pleasant and hygienic experience.

Pricing and Value for Money: Waffle House is known for its affordable prices, offering great value for money. The portion sizes are generous, ensuring that you get a satisfying meal without breaking the bank. Whether you're on a tight budget or simply looking for a good deal, Waffle House is a fantastic choice.

Special Offers and Promotions: Waffle House occasionally offers special promotions and discounts to its customers. These can range from limited-time menu items to loyalty program rewards. Be sure to check their website or social media pages for the latest deals and offers.

Dietary Options and Accommodations: Waffle House strives to accommodate various dietary needs and preferences. They offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy. If you have any specific dietary concerns, the staff is more than happy to assist you in finding a suitable meal.

Customer Reviews and Feedback: Waffle House values customer feedback and takes it into consideration to improve their services. They encourage customers to leave reviews and provide feedback through their website or social media platforms. This open communication allows them to continuously enhance the dining experience for their patrons.

Online Ordering and Delivery: Waffle House offers online ordering for added convenience. You can easily browse the menu, customize your order, and have it delivered to your doorstep. This feature is especially useful for those who prefer to enjoy their favorite Waffle House meals from the comfort of their own homes.

Loyalty Program and Rewards: Waffle House has a loyalty program that rewards frequent customers. By signing up, you can earn points for every purchase, which can be redeemed for discounts or free items. This program is a great way to show appreciation to loyal customers and keep them coming back for more.

Social Media Presence and Engagement: Waffle House maintains an active presence on various social media platforms. They regularly engage with their followers by sharing updates, responding to comments, and hosting fun contests or giveaways. This interactive approach allows customers to stay connected with the brand and be a part of the Waffle House community.

Business Reputation and History: Waffle House has built a strong reputation over the years for its delicious food and exceptional service. With a history spanning several decades, this restaurant chain has become a staple in many communities. Their commitment to quality and consistency has earned them a loyal customer base.

Staff Training and Professionalism: Waffle House places a strong emphasis on staff training and professionalism. The employees undergo comprehensive training to ensure they provide top-notch service to customers. They are knowledgeable about the menu, attentive to customer needs, and maintain a high level of professionalism at all times.

Environmental Sustainability Initiatives: Waffle House is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. From using biodegradable packaging to implementing recycling programs, Waffle House strives to minimize its environmental impact.

Community Involvement and Support: Waffle House is dedicated to giving back to the communities it serves. They actively participate in local events, sponsor charitable organizations, and support community initiatives. By being involved in the community, Waffle House demonstrates its commitment to making a positive impact beyond just serving delicious food.

Technology Integration and Convenience: Waffle House embraces technology to enhance the customer experience. They offer online ordering, mobile payment options, and even have their own mobile app for added convenience. These technological integrations make it easier than ever to enjoy a delicious meal from Waffle House.

Payment Options and Security: Waffle House accepts various payment methods, including cash, credit cards, and mobile payments. They prioritize customer security by implementing secure payment systems and adhering to industry standards. You can dine at Waffle House with peace of mind, knowing that your payment information is protected.

Business Hours and Availability: Waffle House is known for its 24/7 availability. Whether you're craving a late-night snack or an early morning breakfast, you can count on Waffle House to be open and ready to serve you. Their extended business hours make it convenient for customers with varying schedules.

Contact Information and Customer Support: For any inquiries or assistance, Waffle House provides contact information on their website. Whether you have a question about a menu item or need help with an online order, their customer support team is readily available to assist you. You can reach out to them via phone or email, and they will promptly address your concerns.

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