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1.2 656 Reviews

Waffle House Complaints Summary

30 Resolved
623 Unresolved
Our verdict: If considering services from Waffle House with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Waffle House reviews & complaints 656

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L
8:40 am EDT

Waffle House service/wrong food delivery

After 20 plus years at 550 N Greenbriar Pkwy, we will no longer be going to this Waffle House location. This morning, we were waited on the Adrienne, who normally takes good care of us. We ordered the Sausage, Egg and Cheese Grits bowl. Adrienne delivered a sausage, egg and hashbrown bowl. We told her that it was incorrect and she proceeded to take it back. Rather than waste the food we offered to eat it, and asked her if this would be the same price as what we had originally ordered. We also ask for a small bowl of grits, as this is what we originally had wanted. She said she would take care of us. When we received the bill she charged us for the Sausage, Egg and hashbrown bowl as well as the small bowl of grits ad toast. We questioned her and she brought out another young lady, who I imagine was a manager. She proceeded to tell us that once the food was set down in front of us that we had to pay for what was presented, not what we actually ordered. Instead of trying to offer customer satisfaction, they were not willing to work with us. So, after 20 plus years, this location has lost a long term customer over 10 bucks.

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K
6:19 am EDT

Waffle House server

Jessica was very rude and only seemed to care about servicing my husband . She gave me dirty silverware never filled my drink and it was empty but filled my husband's several times so I had to drink his. She was playing with the cooks instead of doing her job. She seemed to only want to wait on men which is unacceptable.I will not return if she is still employed here . This is unit 1298 in Brunswick Ga.

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A
4:15 pm EDT

Waffle House service and food

Waffle house in baker la is very nasty and the workers are very rude I ordered food from there and it had hair on it ask for refund and the worker and manger told me that I wasn't getting a dam refund take the hair our and enjoy I will never enter that waffle house again this place need to be shut down or get a better crew to work there I will not recommended anyone there.

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K
11:44 pm EDT
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Waffle House customer service

I walked into the new location in Baker, Louisiana. It was extremely busy so I stood at the register to place my to go order. The young lady Jerrell saw me did not greet me nor asked for my order. She walked off from me several times and did not utter a word to me. She appeared to have a very nasty attitude. I continue to wait and she looked me in my face and still didn't say a word to me. Another young lady walked up greeted me and took my order she was very nice. Jerrell needs to be coached on her customer service skills and attitude or she will make customers not want to return

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M
6:57 am EDT
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Waffle House food

Although I've been to waffle house numerous times before this was a visit that concerns me. While visiting the Waffle house on west colonial in Orlando, fl. Only to be disappointed attached is the picture of watered down grits which were way too lumpy as well. Me and my fiancee didn't stay to eat..ended up going down the street to another restaurant. My thoughts are if the food is not of quality at least tell the customers sorry we do not have any at this time.

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G
8:28 am EDT

Waffle House poor customer service

We went to the Waffle House in Lake Worth Texas and it was the worst experience I had, our order was wrong, after we got our food the waitress never came back, we went to leave and had to wait for her to come and total our check. Ask to speak to the manager and after waiting she acted like it was an inconvenience because she was ready to go home. I understand shift change as I used to work for Waffle House..but this was unacceptable ..i would somewhat understand If they had been busy but we were the only customers in the building

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F
9:11 am EDT

Waffle House never got served

We came in about 9:15 before heading to a interview to get a bite to eat one of the employees ask did we want the front counter but we told her no we would take the booth so we stood there and talked for a minute and notice that the table still wasnt cleaned and no one acknowledge that we were their. One employee wipe off every table but the one we were waiting for and another went and sat next to a customer and started a conversation we were there about 15 minutes before we walked out.

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S
9:59 pm EDT

Waffle House employees attitude and language

I went to have something to eat with some friends from out of town and there's a woman there (white). It was like about 330 am on a Thursday. We went in and sat down she was outside smoking, we were sitting on tables close to the restroom for aalmost eight minutes before she finally came in from her cigarette break to tend to us. Man can she curse f this f that to that poor kid on the grill, i felt sorry for him. That kind of language is unacceptable.

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I
1:15 am EDT

Waffle House teenagers

I had come in after work on april 21st, only wanting a warm meal before bed, while there I had witnessed a young girl bring 2 of her friends into the back, obviously not employees while cursing and bad mouthing the cook working. Afterwards I had witnessed them smoking marijuana in the back, strong odor reaching to my car. Will never eat their again.

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U
9:57 am EDT
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Waffle House unethical behavior

April 22, 2018
To whom this may concern in the Waffle House complaint department, my name is Doris Washington and I am a current employee at store 550 in Sandy Springs, GA. Recently all employees had to sign a talk with and listen to document that Mike Schneider conveyed was needed for all employees to complete as acknowledgement of our compliance with his management. At that given time I mentioned to Mike Schneider that I would like to talk to him while he expedited the signing of the document. But because he stated it needed to be turned in by a certain date; he quickly said okay we'll set it up soon. But from the date of the sign document I have yet to address or speak with Mike in reference to my concerns and complaints but as of Saturday evening at 10:30 pm of April 21, 2018; I had been notified of my schedule had been modified due to minor complaints against myself from Mike Schneider that I had no knowledge of. And before we get into them, I would first like to state that I am a uniform employee that is diligent with being on time, if not overly efficient with being there for my shift and I take my job performance very seriously. I've worked in the Waffle House establishments since 2000, returning back with the company in 2017. I trust that I've preformed and presented myself of its standard and I know I should be treated equally as such.
On Sunday April 22nd 2018, I checked a message I had received from the night before in reference to a change in the schedule for the upcoming week (the next day). With the drastic change in the schedule I knew something wasn't right and immediately contact my manager (Mike Schneider) inquiring about the alteration and what was the cause. With a very caviler explanation initially; Mike explained that he was experimenting with the schedule due to hiring of new employees. While I understand that; my hours had dropped from 35 hours to 28 hours which effects my insurance and I wasn't given a chance to address my concerns with that before he completely change my available hours to work. While he further gave premature reasons such as; an empty napkin dispenser and minor phones usage (Which I primarily use for a calculator or music for the jukebox) as to why he made the changes; I automatically sense that I was being either picked on or discriminated against. Though I'm not the perfect employee; I do work hard and I enjoy my placement at The Waffle House. I work a specific shift due to my age and availability and if there was any changes within the company that has a direct impact as such changes did; I should have been notified for the proper adaption and/or acceptance.
And due to not receiving the proper de for this situation; this is hereby a direct complaint that I signed a document for The Waffle House, along with other employees that granted me a certain right to address my management of concerns and I was not afforded that option. And in the effect; I have had financial losses due to me not being able to work the alternate schedule Mike Schneider has provided, in addition to the uncomfortable work environment because the aggressive changes made by management. By bringing this matter to a higher authority; I hope my concerns have been taken into consideration for me being able to resume my initial first shift schedule at store 550 in Sandy Springs and have any underlining issues addressed upfront for the resolution and succession in the work place. I do wish to return back working at the location I started at, but if there are alternatives to resolve this matter; please contact me back immediately with such resolutions.

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C
7:57 am EDT

Waffle House unauthorized credit card charges

On Sunday April 15, 2018, I ordered breakfast for carryout that consisted of bacon eggs grits toast, small juice and large coffee. To my surprise, when I picked up and went to pay, I was told my breakfast was 14.49. I was like wow ok the food is good so i am cool..After I paid with my credit card I ask for a receipt. The waitress did not offer the receipt, but when i ask for a breakdown, it was like i told a joke, she laughed. I thought about this two days later and checked my card and she not on only charged 14.00 plus for breakfast, she added herself a 4.00 tip. WOW! Thanks

Christina Thombs
[protected]

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B
11:41 am EDT
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Waffle House your employees ashley curtis clara curtis and their manager

On Friday April 6 2018 was there getting my stepdaughter ur employees called the police on us take in mind we have been picking up my stepdaughter for 2 years at the waffle house in morrilton Arkansas. We had no clue that Ashley an Clara both worked there ur manager called the police on my husband 2 cops blocked my car in an scared 2 12 year old girls. Needless to say after it was said an done we were let go cause the police believed us but it after we was trying to leave your manager and Clara video taping it with waiting costumers in y'alls restaurant flipping me an my friend off thats not only unprofessional but i will never set foot in any Waffle house again.

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D
9:07 am EDT

Waffle House jukebox too loud at 8:30 am

The employees play the music in the early morning while some people like to enjoy their breakfast in some sense of peace and quiet . It's very annoying. I do like music any kind just not that early in the morning. I'm speaking for others who don't know how to use the internet. And don't know who to complain to. We have contacted the managers several times on different occasions. But it happens just about on a daily basis .

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P
9:11 am EDT

Waffle House manager at west walnut waffle house in dalton georgia

I have been going to this waffle house for a while now. I have seen the manager get real ugly with his employees. He uses very strong language thinking that the woman that work there will be afraid of him and not say anything. Ive seen him push of the waitresses out of the store and told her to not back until he is "god damn ready for her to." This manager is very ugly and acts this way because he is the only man among woman. And for him to be the boss. No. He is abusive.

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N
7:35 am EDT

Waffle House food preparation

The manager was cooking my food while talking and touching her personal cell phone. This is a very unsanitary practice. She then became very irrate when my waitress inforned her of my concerns. The manager then put her phone down on the wooden food prep counter in front of the grill, and began slamming pots down on the stove while remaking my order. She didn't even change her plastic gloves she was wearing that she was using to text on her phone. She kept them on while remaking my food. My waitress kept apologizing to me and said that there was nothing that she could do because the lady that made my food was the manager.

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Update by Nickeltng
Mar 20, 2018 8:35 am EDT

The address was
2164 Cobb Parkway NW
Kennesaw, Ga 30152

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L
4:19 am EDT

Waffle House how employees embarrassment people

The tidiness of banging on the bathroom door. And to tell some one to hurryvup have customers waiting. There was no one rushing to get up go. I didn't know there was time limit your cook was out line and shoukd show. Respectto someone older and not assume that he was in there doing drugs. He is fifty five my bf is. And how darr your cook make such a appauling move like that. We are in thee all the time on i17 and bell rd. In phoenix az. Ge owes appologie. And so does the waitress from earlier. Not busy. I walked in to per was told no. How dare they act like that. The employees are all slobs but act snobby I don't think so at our age we don't deserve that from someone in there twenties

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Update by Lori Ann kish
Mar 13, 2018 4:24 am EDT

Unwilling never go to the waffle house off of i17 and bell rd. The cook was embaressing cause my boyfriend. Wasb taking a crab and yell to him. To hurry he been in there to long. We ll when mybbf came out whatvlittle people in there were not rushing to get. He assumed my bf of 55. Was in there shooting up. He doesnt do that so nerve of him. It had best be handle. Plus earlier I couldn't go in to per and there again hardly no one in there the rude waitress. Then watch time. I didnt knowbwhrn someone has to [censor] therebis a time limit. Maybe your cook need to gobif not. I will file mother. One and onother one

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N
8:06 am EST

Waffle House orders wrong

3/4/18
8:23am
Ticket #[protected]
Waffle House 1966
10245 GA Hwy 142
Covington, GA 30014

I work at a corporate call center. We order food on a regular basis at this location. 3 out of 4 orders were incorrect. I ordered a breakfast sandwich with city ham, cheese, fried egg, and tomato on Texas toast. Hashbrowns with cheese and ham... The hashbrowns did not have cheese. I advised Gail (mgr)the orders were wrong. She told my colleague, "ok what do you want me to do about it"?

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A
4:03 pm EST

Waffle House different shifts different rules?# 1407

I was wondering if marking plates was optional now, and if the cook is allowed to throw full force everything into the dish area, regardless if any one is there or not? Plate marking is to keep mistakes from happening, but one cook doesn't do it and there have been mistakes that gets blamed on wait staff by the person in question. The person is confrontational about it and this has kept quite a few others from shifts they work.

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P
10:58 pm EST
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Waffle House service

Around 9:45 PM February 23, my wife and I arrived at Waffle House, Byram, MS. There was no greeting at the door, so we stood there a few minutes and then decided to seat ourselves. After looking over the menu and ready to place our order approximately 15 minutes has pass and still no one has acknowledged us. Including us there was 6 customers in the restaurant. Several more minutes past as it became obvious that we were not getting service. What has happened to good customer care. I'm highly disappointed in the service I didn't receive and equally disappointed it happened in a city I like to spend my money in. I would discourage anyone that would plan on visiting this restaurant until service improves.

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E
1:19 pm EST

Waffle House employment

I worked for store #1023 for over a year. First shift is and has always been managers favorite shift so it's understandable why everybody knows everybody business before the subject knows. I was terminated yesterday for a video misunderstanding and I feel that it is wrong for Brian Casteen to show my personal business to anybody. I want to file a complaint against him and the company. I reconciled the situation yesterday as requested and I'm still not being given just due

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Waffle House In-depth Review

Overall Rating: Waffle House is a beloved breakfast spot that consistently delivers delicious food and friendly service. With its affordable prices and convenient locations, it's no wonder why this restaurant has become a go-to choice for many.

Location and Accessibility: Waffle House has numerous locations across the country, making it easily accessible for customers. Whether you're in a bustling city or a small town, you can count on finding a Waffle House nearby. The restaurants are typically situated in convenient areas, with ample parking available.

Menu Variety and Quality: Waffle House offers a diverse menu that caters to all tastes. From classic breakfast options like fluffy waffles and crispy bacon to savory lunch and dinner items like juicy burgers and mouthwatering sandwiches, there's something for everyone. The food is consistently fresh and flavorful, ensuring a satisfying dining experience.

Service Efficiency and Friendliness: The staff at Waffle House is known for their efficiency and friendliness. They work diligently to ensure that orders are taken promptly and accurately, and they are always ready to assist with any special requests or dietary accommodations. The servers are attentive and welcoming, creating a warm and inviting atmosphere.

Ambiance and Cleanliness: Waffle House has a cozy and casual ambiance that makes you feel right at home. The restaurants are kept clean and well-maintained, with a focus on providing a comfortable dining environment for customers. Whether you're dining in or taking your meal to go, you can expect a pleasant and hygienic experience.

Pricing and Value for Money: Waffle House is known for its affordable prices, offering great value for money. The portion sizes are generous, ensuring that you get a satisfying meal without breaking the bank. Whether you're on a tight budget or simply looking for a good deal, Waffle House is a fantastic choice.

Special Offers and Promotions: Waffle House occasionally offers special promotions and discounts to its customers. These can range from limited-time menu items to loyalty program rewards. Be sure to check their website or social media pages for the latest deals and offers.

Dietary Options and Accommodations: Waffle House strives to accommodate various dietary needs and preferences. They offer vegetarian and gluten-free options, ensuring that everyone can find something delicious to enjoy. If you have any specific dietary concerns, the staff is more than happy to assist you in finding a suitable meal.

Customer Reviews and Feedback: Waffle House values customer feedback and takes it into consideration to improve their services. They encourage customers to leave reviews and provide feedback through their website or social media platforms. This open communication allows them to continuously enhance the dining experience for their patrons.

Online Ordering and Delivery: Waffle House offers online ordering for added convenience. You can easily browse the menu, customize your order, and have it delivered to your doorstep. This feature is especially useful for those who prefer to enjoy their favorite Waffle House meals from the comfort of their own homes.

Loyalty Program and Rewards: Waffle House has a loyalty program that rewards frequent customers. By signing up, you can earn points for every purchase, which can be redeemed for discounts or free items. This program is a great way to show appreciation to loyal customers and keep them coming back for more.

Social Media Presence and Engagement: Waffle House maintains an active presence on various social media platforms. They regularly engage with their followers by sharing updates, responding to comments, and hosting fun contests or giveaways. This interactive approach allows customers to stay connected with the brand and be a part of the Waffle House community.

Business Reputation and History: Waffle House has built a strong reputation over the years for its delicious food and exceptional service. With a history spanning several decades, this restaurant chain has become a staple in many communities. Their commitment to quality and consistency has earned them a loyal customer base.

Staff Training and Professionalism: Waffle House places a strong emphasis on staff training and professionalism. The employees undergo comprehensive training to ensure they provide top-notch service to customers. They are knowledgeable about the menu, attentive to customer needs, and maintain a high level of professionalism at all times.

Environmental Sustainability Initiatives: Waffle House is committed to environmental sustainability. They actively implement initiatives to reduce waste, conserve energy, and promote eco-friendly practices. From using biodegradable packaging to implementing recycling programs, Waffle House strives to minimize its environmental impact.

Community Involvement and Support: Waffle House is dedicated to giving back to the communities it serves. They actively participate in local events, sponsor charitable organizations, and support community initiatives. By being involved in the community, Waffle House demonstrates its commitment to making a positive impact beyond just serving delicious food.

Technology Integration and Convenience: Waffle House embraces technology to enhance the customer experience. They offer online ordering, mobile payment options, and even have their own mobile app for added convenience. These technological integrations make it easier than ever to enjoy a delicious meal from Waffle House.

Payment Options and Security: Waffle House accepts various payment methods, including cash, credit cards, and mobile payments. They prioritize customer security by implementing secure payment systems and adhering to industry standards. You can dine at Waffle House with peace of mind, knowing that your payment information is protected.

Business Hours and Availability: Waffle House is known for its 24/7 availability. Whether you're craving a late-night snack or an early morning breakfast, you can count on Waffle House to be open and ready to serve you. Their extended business hours make it convenient for customers with varying schedules.

Contact Information and Customer Support: For any inquiries or assistance, Waffle House provides contact information on their website. Whether you have a question about a menu item or need help with an online order, their customer support team is readily available to assist you. You can reach out to them via phone or email, and they will promptly address your concerns.

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