Waffle House
reviews and complaints

I am vegetarian i mention to waitress specifically that please make sure no meat in my food. But when I receive my food lot of meat piece was there. I go alot for my breakfast to this place definitely need better management. Specially the location on 77 /hwy 231 Panama city. And even 15th st waffle is worst . So please tc of these 2 locations and tell them to respect your customers.

Good morning,
On wed. June 27 I stopped I for breakfast in shelby n.c. On 1808 e. dixon blvd. placed my order. It was app.6.10am. The cook with no name tag brought my order and when I asked for butter she told me yankees are not welcome here. I stop here at least three times a week. I will not stopping here again. To be subject to this rudeness is un called for.

David sylvester

3343 hollis rd.
Ellenboro n.C.
[protected]

I am sending this complaint to make you aware of a transgender person working as a waitress at The Zebulon Rd WH in Griffin, Ga. I am aware that we are a diverse society now but i was waited on by this obvious man who was heavily made up to look like a woman. It made me very uncomfortable and I will not be going back to this store. i am not judging this person but it seems to me he could do his heavy makeup on his time and not WH time. I realize that in this day and time we are walking on a fine line legally but there are many places in Atlanta that would be more open to this behavior. Again, this person has their rights but I wanted you to be aware of this situation.

I'm 61 yrs old and this is the only wh i've ever walked out of without getting to eat. After waiting 15 minutes to have our order taken, the waitress didn't even call our order in. The cook wasn't interested in trying to keep up and was ignoring the waitresses when they were trying (to call out orders. They need some new help! I'll never go there again.

I ate at store #289 in Mobile Al last night. The manager lady was out front arguing with a girl about her boyfriend when we arrived. A young male took our order. Did not bring me the bacon or grits I ordered! I had to beg for coffee & it was barely warm. After we ate & started to check out, I wanted dessert to go.
Then the manager lady walks in pushed as heck, was so rude to me. I paid my bill of $28.00.
Then the kid hands me another bill and says this extra $15 is your desserts? I said wait just a second let's look at my visa receipt, it was just a dollar amount on the slip he showed me his yellow copy but it was in code to Waffle House.
I feel like a full refund is due to me. The food was terrible we brought it home & this today no one wants it. This use to be my favorite Waffle House. It's bad bad bad now. Look at your security camera from last night.
You will see how rude the manager lady was. I can send a screenshot of my credit card from my bank app, they did not provide me a copy!

Ok I'll start at beginning my wife my friend and I called Waffle House to order a meal for this evening. We called and submitted our order and right away after hanging up phone we talked and came to conclusion that they must of rang up order wrong because we were over charged. So my friend goes and picks up order and on his return he goes on to tell me that the waitress all but refused to supply a receipt with our order and after a back and forth with him took and wrote a receipt out by hand which we all thought was very weird. But then proceeded to open packaging to find that out of the three orders two of them were wrong my wife's cheeseburger was suppose to have no tomato but yet it did ok no biggie then looked at mine and I got my hash browns smothered covered chunked and topped and all I got was ham on mine. Which there's no way I could have eaten that which is why I ordered how I did. So we call back and the waitress quickly replies to bring it back up here and I'll put it on your plate so explaining that at this point my plate will be cold from the numerous trips I would prefer to have fresh everything or at least warm my chicken to prevent this. But needless to say she didn't do so she quickly hand me another container with hash browns the way I ordered them originally and trying to explain once again that we were over charged she basically refused to give us a printed receipt therefore I think she's ripping customers off by overcharging and pocketing the extra but how could I prove this since I was refused a printed receipt with Waffle House letter head. So this is my Waffle House complaint and actually the last three out of four times we've eaten at this particular location they've gotten our orders wrong but usually they're very apologetic and prompt to make experience a good one and successful in doing so but tonight that was not the case I expect that something is done about this and I hope that no other customers are treated the way we were this afternoon and can honestly say from now on we'll drive a little further to different location to get acceptable prices and services.

Your store #2208 located at 950 E. Cartwright ave, is being run into the ground the employees and the manager use profanity to talk to each other and the manager thinks it is funny, you have employees using drugs in the rest rooms and one employees collapsed and almost died in your store during her shift due to a drug over dose. You have a server named quincy who is selling and using drugs on your premises and the store managers are aware of this and are doing nothing, now I'm on the outside looking in and I have noticed a lot. I'm letting you know that something needs to change or my next call will be to the police and the local media on how waffle house allows illegal activities in their stores.

We ordered 2 waffles 3.30 x 2 = 6.60
3 side meats at 2.80 x3= 8.40
4 2 egg breakfast 4 x 3.80= 15.20
1 extra egg .40
Total $30.60
We were charged $42.71
I questioned the bill to no satisfaction. The bill I was given was just a bunch of numbers written down not itemized at all. I did leave a $7.29 tip only to even out my bill. Finally figured total at motel and am upset at being overcharged. I feel it was intentional.

Tonight my borther and me went to Waffle House on 153 Higway, after waiting 10 minutes one of the employee(His name was Sage) came to take order. He was literally reacting like a racist. He tool order of me, and was leaving without taking order of my brother, so I called him back and said he also has order. He angrily said you should tell me before that you are together and stuff. We didn't said anything and he took order. I order double-hashbrowns. When he brought the food, it was just one hashbrown, so I told him that I ordered double. Very rudely he said that its double. I said sir I come here very often and I know which is double and which is single. He again talked very rudely and said its double I can't do anything. So I said ok, call the manager I want to talk to the manager, so he said manager is not here. So I said call anybody senior, and he denied, and started calling himself a manager. He said rudely that I am the manager talk to me whatever u want to talk. U never seen anybody rude like this before. I am never going back to that waffle house!

Came into waffle house and was greeted by bre! Very nice! Very great customer service! I started talking to the cook and he was very rude. He clearly said "I don't wanna talk to u so why are u talking to me"? I've never been so disrespected by someone who works in a customer service business! I will never go back! And this video I have I will post everywhere!

Tonight my husband and I went to Waffle House On Baya Avenue in Lake City Fl because that's what we had a taste for. I ordered a 2eggs breakfast with a order of bacon. Also added a extra side of bacon. When I got home and settled, preparing my food to eat I separated my bacon from the rest of my food. I notice a piece of dark hair approx 3cm Long in my eggs. At this point I threw my bacon in the trash and was about to throw the entire meal in the trash. I covered it back up and took it back to the restaurant. I handed my food to Jay and he observed the hair. He began to have my meal remade. Once my food was finished I was handed my food. There was no bacon with my meal. Amber was my waitress that took my order. She told me I needed to bring the bacon back to the restaurant. I've never heard in my life where I needed to bring something out of the garbage back. I'd like to speak to someone personally

Visited Waffle House 0780 Phenix City, Alabama 6-22-18 around 3 am. Ordered scrambled eggs with raisin toast, grits and bacon. Bacon was cold as a rock. Grits and eggs were cold and toast was cold and not toasted. Asked to warm food. Was told they had no way to warm it so they recooked it. Returned with fresh plate barely, and I mean barely, warmer. What the heck? Restaurant was old and had greasy tile walls with dust sticking to the grease. Nasty place! Waitress was nice, cook had an attitude! Waffle House needs some serious quality control!

I went into Waffle House # 82 located at 3180 Norcross Tucker Road In Tucker, Georgia on my lunch hour. I placed my order with Cashier/Waitress Shun Or Tekevious Carr I ordered the $5.00 combo bacon grill cheese meal for carry out. The cashier took my credit card and ran it and didn;t ask me if I wanted a receipt she put ticket down for me to sign and I signed and gave back to her. She didn't ask me if I wanted a receipt and began talking what happened last night in her personal life. I said excuse me can I have a receipt please and she threw me my receipt. I went and sat down and waited for my food. When I seen my food ready I went up to the counter to get it, she threw it in a bag and grits spilled over and I asked for my drink and she wouldn't give it to me the lady cook repackaged my food and gave me the drink, and shun went and started washing tables and she started arguing at me and making fun of me. I told her you wouldn;t have a job if customers don't come here. I see Waffle House on the news with so much but I go to Waffle house at least 2-3 times per week for lunch and this has been my first time with a bad experience. I don't appreciate being treated like this and she does not need to work for Waffle house with a bad attitude. I asked for the manager and he said that he would handle it but I know they won't do anything about her or the service and you wonder why!

Went to waffle House in Davenport Florida on the 18th of june at 230 pm with my 81 y/o mother.We waited for 15 min before anyone greeted us..There we're 6 employees yelling..slamming dishes.The dining room had 6 customers..I ordered well done hash browns and they weren't cooked at all.My moms waffle was raw.We come here often..Will think about coming back..Very rude help..ghetto..

Saturday June 16th, 2:30 a.m., Waffle House located in Batesburg-Leesville, South Carolina. Individual brings dog into restaurant and places the animal on the counter beside myself and another customer while we were eating. The animal was a Chihuahua and not a service dog for the disabled. Customers were on both sides of this person enjoying meals when this nonsense happened. 5 members of the Waffle House staff were present and NONE of them asked this person to take the animal out of the establishment. It is my belief that this person is an employee of Waffle House based on the conversation I overheard between the staff and the person with the dog. I will not return to this restaurant because I find this incident to be disturbing and disgusting. The staff DID NOT clean the counter when the animal left! If this person does indeed work for Waffle House, I recommend that they be fired immediately to avoid any future business loss. I am a dog owner myself but this is just to much!

I have been to waffle houses my entire life. I've been in the restaurant biz for 22. I've never seen a dirtier restaurant than #1958 in Columbia's 5 Points.
Floors sticky with debris everywhere, especially under the "bar style" seating that faces kitchen line. windows hadn't been cleaned in days, fingerprints from one end to the other. tons of flies. Both dead and alive. Under tables filthy. Like you could feel stuff with your feet. My 3 kids n wife were disgusted.

Cold food. Took thirty min to get coffee. They were asking if there was anything else we needed and I still didn't have my food. Had to ask for a refill, creamer, Splenda, syrup. I got sausage but not the rest of my food until I told a different server I still didn't have food. Was there for 1.5 hours just trying to get to our location. Also got charged for water. WTH?!

It has come to my attention that waffle house mistreats their black customers. From getting a young lady sexually molested by the cops to a black couple being kidnapped by the cops due to an enmployee attempting to price gouge and rob them. Where is the President of this company? The CEO? The VP? YOU OWE THEM AN APOLOGY! We are calling for all waffle houses to close at once!

In the late 2015 I was released from my employment with waffle House due to the fact that I decided to take honest as a role in my position. There was a rumor going around the store at the moment spreaded by an employee named Micheal that the district manager drew was buying marijuana from him which is why he was allowed to get away with so much. It became such a big deal within the employees that I decided to bring it up to drew and make him aware of the rumor that was spreading about him. One of our questions in many interviews has to do with honesty and would you speak up if something was affecting the work space. I told drew. He held a mini meeting with all the employees individually then when he came back with Kianne another manager of the store he made me aware I was being terminated for starting the rumor that no one else apparently had heard of. I let it be known that I was telling the truth and that I didn't make up the rumor but he still terminated me on the spot. At first I started to pursue the fact that I was wrongfully terminated but then I thought if this is what this environment was about after a year and a half of dedication to this store then I no longer wanted a part of it anyway. But after a few years I know that I belong in waffle house. I am a EXCELLENT server you can ask many of my ex co workers and customers. I always took my job serious and I never had any issues before this. I am now not allowed to work for waffle house again ever all because I decided that I wanted to make my manager aware of the drama that was stirring up about him and how I was just trying to be honest instead of it being so awkward at work Everytime someone brings it up amongst us. I just want what's right now. And I know that THIS isn't.

Today, June 14th at 11:15 a.m., I had lunch with my daughters at Waffle House. Two of our orders were not properly prepared. I ordered a T-bone with a double hashbrown with onions and one of my daughters had the Texas bacon patty melt. The other daughter orders a chicken biscuit and a hashbrown with onions, tomatoes, and jalepenos. Her order was okay. When I received my order, my T-bone was cooked perfectly. My hashbrowns were cooked perfectly also, but had RAW onions mixed in them. I asked the waitress were the onions suppose to be sautéed in the hashbrowns before I sent it back and she said yes. Although I knew the answer already, I just wanted to see if they knew, because if they didn't know, I could understand why the onions weren't sautéed. I sent my plate back for the onions to be cooked. My plate came back fine. The 2 pieces of bacon on my daughter's sandwich still had the light pink color meaning that it was undercooked. I sent it back too. Her plate came back with 1 piece of overcooked bacon. I was on my lunch break and I didn't really have but an hour for lunch and no time for going back and forth so I told my daughter not to worry about it. The waitress was very arrogant and argumentive, and she did not come back to the table once to see if everything was okay once we got our food. We constantly had to get her attention whenever we needed something. She seem to have something very important going on with her cell phone. When I paid for my meal, she asked me how was everything and I told her that it was good in the end. Your waitress response was "at least we got it right in the end." I responded "maybe ya'll should practice getting it right the first time." Your waitress response was, "I'm not the cook." Although she didn't deserve it, I still let her a $5.00 tip. She would have definitely received a better tip had she been more attentive. I've worked in the food service industry as a cook, and in management for years and I know for myself how customers can be so the last thing that I wanted to do is send a negative comment to corporate but her (your waitress) attitude was totally unacceptable. Had your store been busy, you probably would not be receiving a comment from me, but because there was no other orders in front of our order, there was absolutely no reason that our order should have not been a quality product. I just want to report this so this might not happen to other customers.