Waffle House
reviews and complaints

Waffle house on Central Avenue in Hot Springs, AR. Use to be one of the best ones. Recently it has been a slum. Staff are not clean the tables are not clean when u go in, today the floors were disgusting with food and trash everywhere. The waitress wouldn't even take orders one went out front and one went out back. Im assuming it was to hang out with all the men that stay outside on regular basis. The music was so loud u couldn't hear yourself think.the other staff that was still in there were on their cell phones. So with that said, we paid for our drinks and left. Please get this waffle house back to the nice way it used to be so when people vacation in this tourist city they can eat there. Thanks for listening.

Called WH on lakeland dr. In flowwod, ms at 5:42a on Aug. 6 twice. 3rd. Time waitress picked up. I told her i want to place and order. She told me hold on. I stayed on the phone til 5:58a as i was pulling into an empty parking lot. The cook was outside smoking while on his phone. I asked were they open he hesitated then said yeah. I told him i have been on hold for about 15 min. Hes said they have been cleaning up. 2 waitreses were sitting down inside when i pulled up. I asked for the stores number then i went on to work.

The reason I chose to inform you of my experience involves my experience which was painfully eratating.

I first walked on and the waffle machines were filthy and looked as if they had not been cleaned in days.

The floorhadnt been swept, and the noise level was ear piercing. I sat at the counter and an employee was hitting dishes together without thought of the noise she was making. Every employee was. Talking through out my stay. There was no effort towards the noise comfort level what ever, and moreso it was a party which the guests weren't of concern . The nose included the slamming of silverware and hard banging of dishes and loud outburst by employees. And the dropping of items . The chefs were least responsible of my complaint.

The level of dirt on the kitchen floor was obvious at least .

I will compliment the individual employees for their positive attitudes as wel their willingness to please minus their lack of complacency to which they are keeping an eye in their customers needs.

Though a young lady did come by my table (after I move get get away from the extremely loud dish washing.) she asked if everything was ok and she did smile.

Clearly the team of employees were gratuitous and extroverted .

One could not faultl their enthousisdm, however they all as a group lack the perspective of their customers regarding a barrage of unseemly loud noises and constant yelling which would have made having a conversation if I'd had company challenging if not impossibly.

I think they're loud banter and complete insensitivity to the noise they make would be good in an enclosed space far away from the customers, but coming here is not an experience to relax and have a meal. But rather a seat at a food prepretory noise making contest.

I took pictures but have no way to ad to this note

Again, the positive and friendly attitude of the employees can't be faulted as they are good people who work very hard.

If however this were my restaurant, I would make the noise level make not underscore the background music . And make it a priority that employees have an understanding of completing tasks without making the most noise possible .

I believe this should have been a relaxing breakfast and instead I can't wait to pay my bill.

Respect Micharl Goldsholl [protected]

i would like to say last night i had the worst customer service ever in my life at your acworth ga location off baker rd. One of your employee was so rude i left and im also calling corporate office. I come in sit down and ask the employee tabby was it something wrong with there phone, she said no, she just have a trainee she training that she would be right with me shortly i said ok. So i waited about 20mins and watch two other customers come in after me and she serve them before me. I ask her why she said because its only two of us in here. I ask what does that mean, she said what do you want im taking your order now, i said nothing now. I ask her what was her manager name to the store, Tabby told me to figure it out. I said okay. Now i been coming to waffle house for a very long time and i know waffle house does not train there employee to act that way. Im very upset with this situation. I thought about calling the news because i felt racially profile. The customer that come in after me was white. Thank you for your time

Floyd virgil is still harrasing me even after I explain to management how uncomfortable that made me and asked jimmy perkins what should I do... He said he didn't believe my practices, im very offended.. Ive been under attack from mr virgil before he's even ivolved other employees in business pertaining to this exact matter to inform me about my beard. I asked could I get a beard net.. Jimmy perkins said they do not pay for them and I would have to find it on my own..

Waffle house of Newport tn 37821 went on July 31 2017 we ordered the all star meal and the t bone steak. First off server seemed out of it second she came back asked if over easy was runny yolk and whites cook should have known this second my salad came with the meal it sat next to grill while food cooked it was wilted lettuce no crunch or crisp to it she brought it with steak no steak knife asked in beginning for grilled onions and mushrooms had to wait on those as well which took a while and where not grilled just warmed up the waffle took like 25 minutes to get we have eaten here alot and was good but tonight was terrible the steak had a strange taste I couldnt eat it like a brown substance in it just not right at all I didnt complain to them didnt see like it would really matter at all anyways thanks amber miller

My friend ordered a breakfast I think is called All American, this inc Eggs, Toast, Grits, Meat, and a Waffle. For $7.95 and a water. Asside from having to
ask THREE TIMES for water, and them having to make the saussage gravy for
my biscuits (which they served cold once the gravy was ready). We get our checks and his says $7.95+$1.95=$11.85+$0.77 tax for $12.62 when we asked
where the BACON was (we were done and trying to leave) She 'took it off' and the new bill said $7.90 inc tax? She then explained that w/o the bacon the order is no longer an All American and would be charged differently. I said "only because YOU DID NOT BRING THE BACON"? She then went into a rant about we been there 3hrs, I can demonstrate by smart phone logs and the charge on my credit card _EXACTLY_ how long we were in the store (I ran a speed test as I was sitting down). I have an image of the friends check. Oh she also said that I always complain about her service, I don't remember ever having been waited on by her in the past, I eat there several times per week and always have had great service.

I went to Waffle House and order some food about 3 weeks ago and made a complaint to them about the omelette grits and toast that I received the Omelette was burnt the first time they brought it to me and then they brought me another outlet and it was burnt and greasy and I turn that back in so I did not eat that night and tonight I get off of work and I went and ordered another omelet grits and toast and it was burnt and I turned that in so I did not eat again tonight because they keep messing up my order not to mention my lady friend ordered the same thing I had and she had the same thing it was burnt and she complained about it so we turn that in so it's been four times I went to Waffle House and the order has been messed up and I'm had to turn it in not to mention the cook that was cooking I sat there and listened to him speak to our waiter or waitress and said that the omelet was not going to come out better I'm not sure if you are used to having brown eggs but I'm not so I would like this problem resolved or some type way fix the I don't know how you're going to do this but please get back with me on this thank you

We stopped at the dauphin island parkway location for dinner and the waitress hands us plastic to go silverware. I asked her for a real fork and she said they are in the dishwasher. We then order our food and drinks we are the only 4 people in there and she will not bring us our drinks. I then ask for a real fork and she only brings me one! Nobody else gets one! I have been to a lot of Waffle Houses and this is by far the most rudest inconsiderate staff I have ever encountered. I almost feel like my family was discriminated against. Something needs to happen at this location. I will not be Bach

I've been going to this Waffle House for 6yrs an i never heard such inappropriate behavior in my 68yrs of my life the i guess supervisor Alisha the way she carries on about how upper management an guess the way she does her exact word were i no upper management talks [censor] about me but i dont care an i no my employees do to an after that was said she went on talking to another person about a young lady that walked in the door about how big her back side was an how she would like a piece of that i no upper management dj an Debbie they are just wonderful people but just to hear a supervisor talk like that in front of guests is not only unprofessional but also disrespectful an i will not be coming back to that store an i will also let my family no the same

I went to Waffle House on 1450 Veterans Memorial Hwy SE, Mableton, GA 30126 on Thursday, July 27, 2017. I've gone to this location many times. The last 3-4 times I've gone, the food and service have been poor. On the 27th, when I went, I had ordered a hash brown bowl as a takeout. I was told that my order would be $7.10. Once I got there, the order was $8.27 - including $.50 for the onions I added, and $.75 for take out service charge. I told the waitress that I should have been informed of these extra charges. Once I got home, no onions had been added to my order; and the food made me nauseous. I called to speak with the manager, but he had "just left." I left a note for him explaining that I wanted my money back for such poor service and food preparation. I'm not sure if he ever got my note. I called back on Friday, July 28th to speak with the manager. I was informed again that he had "just left." Needless to say that I will not be returning to this location and may not return to in Waffle House location at all.

Waited 30 minutes at first restaurant. Said there was a group but only one other table occupied. Went to second restaurant and waited 30 minutes for food then everyone got theirs but me. Took another 15 or 20 minutes. They blamed it on many things. Horrible service, horrible people. My husbands favorite place but i won't be back in a waffle house if this is how they operate now. Wasted my entire evening and the food wasn't even good. Stay away from both these locations.

Last night went to the Waffle House in Jennings, Louisiana. First of all, there was approx. 8 people in the place! It has been my experience this is not very busy for a Waffle House! The service was so slow, I really should have left! Approximately 45 min to get to go order! I ask for condiments to take. There was none! No bags either to carry order.

I was eating at the 9927 old dogwood rd -Waffle House. We got our food and immediately after she grabbed a bottle that contained bleach. She started spraying bleach on the floor while we were eating. She sprayed every corner of the building and never opened the door. The smell was very strong that we could not continue to eat. Employee kandretta had major attitude and very rude after speaking with her about the smell. After I talked to her she said she would mop it to take care of the smell very sarcastically. She took forever to get the mop and did not care that she was ruining our appetite.

My husband, my son, our seventh month old, and myself ate dinner tonight at the Madison, Ga location on Eatonton Highway. By far, worst appearance, cleanliness, and rude manners of the waitresses that served us there that I have ever had to experience at that Waffle House since we have been coming there.. Our waitress (never caught her name) continued to talk and talk while our family was trying to eat. Even after she walked away, she continued to stare at us while biting her nails. That's disgusting. Also might I add, she had nasty looking sores all over her arms. Some were covered up by huge bandaids. Seeing her carrying our food to the table with her sores touching our plates made us lose our appetite before even eating. The other waitress was so loud and obnoxious it almost made us feel uncomfortable. She continued to talk to us while we ate talking off the wall about random topics. Talked even after she walked away across the restaurant. Made random and weird commments. Almost like she wasn't all there in the head. All these events that I mentioned above occured the entire time we were there. Our waitress even touched our seven month old on the arm.
We felt the need to immediately wipe his arm with his wipes after the fact. Needless to say I am highly disappointed! Our family has been eating here for years. I have never felt this way about this location before. Usually we have no issues with our waitresses. The ones that we normally see are like family. Now, we will never go back to that location. I am really in shock still at what we saw and experienced tonight. To cut to the chase, our first thought was that both women were strung out on drugs. I hope that these issues can be resolved for the sake of our community. Please and thank you.

I went to eat at the Waffle House on Jim miller and 30 and the black manager had black employees standing around on there phones and doing nothing but she steadily kept calling on and demanding the only white girl thereto do stuff. I can't believe there is a racist working at Waffle House I'll never go back to a Waffle House if that is the kind of people y'all want managing talks store

You come into this store and it's like a bar the music is loud people r loud they don't wait on you for about 15 minutes they're rude. The whole thing is just uncomfortable. They had barely anything they walked slow wouldn't try to do anything the spoons and forks were not clean the music was so loud you couldn't talk softly at a table. The food was horrible. The floor being the counter in the kitchen area was so filthy!

Bacon cheese steak melt - all meat under cooked. Service lacking. 3 of 4 employees rushed outside to smoke. Usually the Siloam Springs, Ar. Waffle House is not bad...really! Tonight 6/30, at 8pm it was dirty. Raw bacon on my sandwich and under cooked cheese steak, under cooked hash browns. Suddenly we were all alone with one girl singing a song about the number of minutes she had left to work and 3 employees outside smoking, including our waitress who 'never' came back to check on us.

Up until yesterday which was June 20, 2017 I worked for Waffle House and I worked at unit 179 in Louisville, Ky. On 3rd Shift. About a week and a half ago4 the drawer was short about $30 which management ask us to pay it back between all of the servers, but as I hear it they are not supposed to do that .But we do it anyways and sign a piece of paper. Well another incident June 19th 2nd shift the drawer was counted and found to be about $29.50 short, I
Told them I would not sign the paper and I told the manager the only way I would sign the paper is if you looked at the cameras and seen exactly what happened to the money, which I would think they would want to do that anyways. Because when it comes down to it the manager who counted the drawer could have taken it or the other server could have done it. But they said that's not what the cameras for, but if that's not what they're for here would like to know what they are for, I don't even really care to have my job back. Just want to get Justice and about 90% of the people there smoke pot including the manager Force anyways immediately the next day and worked for about 1 hour and then he came in and told me he had to let me go now I would like to know where the proof is that I didn't you thing wrong didn't take any money the first time and I didn't take any money the second time but I still got fired where no justice about 90% of the employees smoke pot including the manager meaning everything supposed to be doing is not being done even by the management but I really don't care if I have my job back. It is that I just want two seek Justice and look at all the evidence and find out why I was fired .I want to prove that I did not take any money. Please look into this as soon as you can, the manager's name is Keith I told him I was going to call corporate and he would like you're not the first one to threaten me they probably didn't do it but I told him I am going to contact someone. He also told me no hard feelings, but I have a 3 year old boy and a 9 year old that i am trying to support so i dont know how it gets any harder than that. Once again please please look into this deplorable situation, Thank You Very Much for your consideration. SINCERELY,

Shawn in Louisville

Wendy Whitt was arrested from the Waffle House in Easley on a felony drug charge of trafficking meth. An employee there told me that She has sold drugs to customers & employees. I am shocked my local Waffle House would let her keep her employment, She should not be working in a family restaurant where my kids eat. I observed a server there be sent home by management so that she could work tonite. I will not be returning to this location.