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wachoviadealer / extra fee charge without authorization

1 CA, United States

i received today a letter from wachovia in which they were charging me $ 6.00 fees for self-service direct..
to start they had my address wrong, then i spoke to them on the phone and they wrote the bank account #, then i call phone # [protected] and spoke to jeremias to whom i gave my bank account # and never told me about the extra fee., so i call today to complain about the charges a person named javier, i asked that if he can't fix my problem to let me speak with a supervisor but he said that there was no supervisor and told me that i have to send a fax with my wachovia account and the complain and that they will reviewed, but the cost to send a fax is about $ 3.00.
all i want is my $ 6.00 back. mario linares.


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