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Wachovia Mortgage, Fsb / Wells Fargo / Cobra Insurance cancelled/ Discrimination

1 United States Review updated:

I was employed by Wachovia Mortgage FSB in the San Antonio Texas Financial Call Center until Dec 2008 when I was laid off with approximately 1500 other employees. I went on Cobra insurance through Wachovia during 2009. In October 2010 Wells Fargo who bought Wachovia was now handling the employee benefits, ie Cobra Insurance. I made my selections for Cobra insurance for 2010, which will run out in June 2010. I have the conformation letter of my Cobra insurance selections from Wells Fargo in November 2009. All along I have been making my Cobra insurance payments via ETF. I had to switch insurance plans for 2010 and selected one of the plans that Wells Fargo offered. I have made my Jan and Feb Cobra payments. Now Wells Fargo has informed me they have canceled my Cobra insurance, has sent me two different letters saying they have reinstated my coverage with plans that I have not selected, and sent me a check back for $1400 with the note return of premiums. The service center also tells me I have a $900 credit. I have opened a claim with the WF Cobra service center on Feb 11, 2010. To date I have not received any assistance from them in clearing up this matter. I have called the 800 number many times, can never get to a supervisor or manager. The people in the call center cannot /will not tell me what is going on. I even got a Manager on the phone from the Human Resources Dept on a conference call with the Cobra Insurance center, she could not get another manager or supervisor on the phone either. I called Wells Fargo Excecutive office for Jack Stumpf the CEO of Wells Fargo. They could not help me and could not tell me what to do except to call back the Cobra service center. If you schedule a call to have a manager or supervisor call you back, they make one attempt. If you miss the call you have to request a call all over again and wait... I have finally called the US Department of Labor to file a complaint against Wells Fargo. The Labor department is waiting on a call from Wells Fargo. The bottom line is until the US Department of Labor hears back from Wells Fargo, I and my family have no insurance coverage due to Wells Fargo' incompetence! I have just found a new job after a years search. As soon as I can get insurance coverage with my new employer ( 90 day waiting period) I will be done with Wachovia/ Wells Fargo! I have been in the customer service industry for over 30 yeras and have never seen a company handle a complaint so poorly! IWILL NEVER DO BUSINESS WITH ANY WELLS FARGO COMPANY OR ACCEPT A CHECK DRAWN ON A WELLS FARGO BANK OR WELLS FARGO COMPANY. IN MY OPINION THEY ARE CROOKS AND ARE DISCRIMINATORY TOWARDS FORMER EMPLOYEES!

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Comments

  • An
      4th of Mar, 2010
    0 Votes

    Have called the service center 7 times with the same question and have still not received an answer' I have had my former
    Manager reach out and theystill have not found me the answer They hide behind HIPPA and tell Managers to have you call and speack with a supervisor and still you can't get a straight answer

  • An
      4th of Mar, 2010
    0 Votes

    ITS HEWITT who is the problem, not WELLS FARGO

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