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Wachovia Dealership Services / business practises and ethics

1 OH, United States

Due to this economy, like everyone else I have fallen behind. In my attempts to deal with the customer service with Wachovia I have found them to be very unprofessional and uncaring. Recently they sent a gentleman of large stature and of color to my home, this gentleman proceeded to beat down on my door to the point it about failed. The slamming on the door woke my daughters' baby and scared her to the point that she was concerned and scared to open the door. Prior to this I had left the area due to work situations and am no longer residing at the address but the car is, it is parked. When I heard of the incident at my home I called Wachovia customer service, the person on the other end Georgia was nonsympathetic to my situation and all she cared about was getting the payment not allowing a partial payment. I was not convinced that the representative was doing all she could, so I followed my correspondence with her with a certified letter to Wachovia, this letter was followed by a response from Wachovia to send a letter of collection to my inlaws address? This is the part that baffles me, as I do not live there and have not for over 20 yrs. What also concerns me is the fact that they do not seem to know what one aspect of the business is doing versus the other. They know where the car is Georgia acknowledged that, and they know from my letter of intent I sent certified that all I wanted is a written reassurrance that they would not take the car and I would make one payment and work towards getting caught up. I still do not understand why or how they thought it was appropriate to send a letter of collection to an address that is not on the account and really has no need to know about this situation.

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