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fraudulant account!
After having an Wachovia account for 20 years, since i turned 18 in the year of 1999, now at the age of 28, It is extremely sad to say that I DO NOT recommend Wachovia bank to anyone! They are a major scam, and treat their customers with no respect. They avoid situations, and only credit customers back with overdraft fees the $35. and how ever many they have when they are in fault. As of right now, I am currently getting a run around between the dispute Department and the bank itself because on 11/05/07 I realized that I had $99.95 withdrew+ a $35.00 overdraft fee to my account from a credit card company of Millinium Bank. I then realized that I never even applied for a C.C for Millinium Bank and that My Identity has been STOLEN from me and used to apply for a credit card from Millinium bank. I called both Milli. and Wachovia to notify them and hopefully recover my $99.95. On the same day of Monday,11/05, I went into the branch and filed and signed a affidative to relieve my money. The bank said they would fax this paper to Milli. Bank that same day and we Later find out that this was done wed., 11/7/07 and that the $99.95 would be back into my account on that thursday morning. After finding out that the money was not in my accnt. that thursday morning and that I had been ridiculously charged a $2. person to person fee on top of that, I called again on friday to find out that My money wont be in my account until Tuesday morning of the 13th(which is today). Still, Nothing in my account, The good thing is that Wachovia did credit me back $140. after charging me $35.00 overdraft fees FOUR TIMES. They think that now, my problem should be resolved, but it's actually an avoided situation on my part. After being told today, and speaking to the Dispute Department, which told me that by This Friday, 11/17/07, My money for $99.95 Should be in my account by that morning at 12/1am . In the mean time, this is where i am being scammed. On top of the $99. I am overdrafted again, another $70.00 for 2 overdraft fees of $35.each. As well, I have a big check that is going strictly to my rent that needs to be paid tomorrow, and I have to cash this and they refused to cash it, that they have to take $72.oo out of my check to cover my fee's. Again the Ridiculous $2 service and the $70. overdraft fee. Which brings me back to the fact that if my $99.95 would've went into my account when to be posted today at 12am, I would only have saw $25.95 of it. This is where they start to scam people and avoid the whole fraud situation and my identity theft. I think that this is very unethical of such a bank that is suppose be there to help protect their customers. On the same day, Today, 11/13/07 I contacted Millinium Bank, which is trying so hard to help us out and give us ways to get back at Wachovia and help get our money back, My Fiance and come to find from that bank, The such lovely of a wachovia bank, never even faxed the form to them like they said they did, so really getting my money back to me by Friday,11/17/07 really isnt happening because wachovia LIED about the fax to the bank. My Fiance, and I threatened Wachovia Bank to getting a lawyer and taking them to court, prior to finding out that they never even faxed anything. Now, the court issue will begin, and i am definitely changing my bank... and its not going to BANK of AMerica(which is another bad bank) This whacked bank has a tendency of Delaying the most important issues as far as customers go... best advice, STAY AWAY FROM WACHOVIA! Its really sad to see this happening after 20 years of service with them... Never saw it coming and I even heard bad news about them for a long time... GUESS I SHOULD LISTEN TO FORMER CUSTOMERS FROM NOW ON.
taking a payment out of my checking account with my knowledge cause of a system error!
Made a phone payment on Oct. 12th 2007. I did the whole automated system where it ask for you account number and checking information. After entering all my information the phone system said there was an error and they would forward me too and operator/banker to take all my information. After doing all of that I started to receive letters from my bank that my account was over drawn and starting getting overdraft fees. Not knowing anything I used my debit call that weekend (Oct. 13-14) and thought everything was okay. Went to the bank the following Monday (Oct. 15th) to get a print of my banking statement too see why my account was negative. Comes to find out Wells Fargo Auto Finance ended up taking the payment that the operator took out plus the payment that I tried to make through their automated system. The automated system never game me confirmation number or anything saying that the payment had been accepted.
After getting my bank statement I called up Wells Fargo to see what was going on. On hold for about 10 minutes and I get a hold of someone in Pennsylvania and let me say they are so rude and stupid. I told the operator about my situation and she kept cutting me off not letting me complete a singe sentence. After being put on hold numerous times the operator told me to fax my bank statement to her. Then she said that there was a system error with the automated phone system and they apologize for the error. I was a little ticked at the time but kept my cool and asked her what am I suppose to do for money since it was Wells Fargo error and not mine. After sending about 10 faxes to Wells Fargo, they kept saying there weren't getting them even though I got the confirmation letter back from my fax machine. So finally after a week and ended up going to the local Wells Fargo Finance place and talked to one of their people. I must say the guy was very nice and helpful. But the operator gave the guy at the Wells Fargo Finance place the run around as well. I had him fax my bank statement from their office and they called my late Friday night saying they got my fax but couldn't read it. That's kind of funny since I put for them to call my cell phone on the fax and they called, but couldn't read the fax. So know it's been a whole week and nothings been taken care of.
Come Monday morning (Oct. 22th) and I called Wells Fargo and I talk to a operator in Tempe, Arizona. She asked for me to fax my statement to her and she would look at it. Well I called Wells Fargo back a couple of hours after I faxed and wanted to confirm that received a clear copy of my fax. I ended up getting a hold of an operator in Pennsylvania and she was unable to forward me to someone at the Tempe, Arizona office. So I talked to the floor supervisor for the collection department in Pennsylvania. The guy said that I could go to the bank and they would take money from the Federal Reserve and Wells Fargo would pay for that. Went to the bank and told him what the guy said and they just laughed. Lucky my bank was nice enough to take money out my checking account even though it was in the negative. Thanks to Wells Fargo error my checking account was $900.00 negative and all they could say was were sorry. So whenever I called to check on my account I would ask the operator when she asked for my account number if they were in the Tempe or Pennsylvania office. I will say that the people in Tempe are a lot more friendly then the Pennsylvania folks.
I also requested that they call me when they got my fax and never received a single phone call. So when I was talking to a operator they told the would email a certain person and tell them to call, never heard my phone ring. Finally I received to checks in the mail. One for the extra payment they took out and one for some of the over draft fees that my bank had charged me.
I guess I just want everyone to know not to do business with Wells Fargo cause they don't give a hoot about their customers and are extremely rude. I even had on manager tell me that "we are paying you back so I don't seeing it being a big deal". Talk about pushing the wrong buttons. So know I'm waiting for another check for the overdraft fees to get my checking account out of the negative. I also asked the Wells Fargo dummy why they call me when I have payment that is one day late and take my money out the same day but they can wire money to my account. I wish me luck I'm about to call them here shortly too see what the status of my account is.
I also have had similar problems with wells fargo, they are a very proud to be a "NO CUSTOMER SERVICE PROVIDER" and I believe that they take great pride in this label, they work so hard at improving it every day and have made great strides at being the best in the industry. I am now for the third time involved in the Wells Fargo Un- Merry- Go round of no call backs, no fax backs and empty promises of : I am truly sorry for your problem, I know how you must feel, just give me a few moments to talk to my supervisor and I will... DO NOTHING! MY ADVISE TO ALL THAT WILL LISTEN: GO AND FIND A LOCAL BANK IN YOUR AREA, HOPEFULLY THERE IS ONE JUST STARTING UP SOMEWHERE CLOSE, AND OPEN AN ACCOUNT OR ACCOUNTS AND YOU WILL BE ABLE TO DEAL WITH A REAL PERSON WHO REALLY CARES BECAUSE HIS LIVELYHOOD DEPENDS ON MAKING THAT SMALL BANK GROW! I HAVE ALREADY DONE THIS AFTER 21 YEARS OF NO CUSTOMER SERVICE AND IT IS AT THE VERY LEAST BEEN SUCH A GREAT BENEFIT TO MY OVERALL HEALTH, ESPECIALLY MY HEART AND MENTAL WELL BEING. TELL OPERATORS LIKE WELLS FARGO TO KISS YOUR BUSINESS GOOD- BYE- YOU WILL NEVER REGRET IT.
My payment was due on the 7th of July, which was wierd because it has always been due on the 12th before. I did not recieve my bill until the 15th so I just repeated Junes payment of $100 on the 1st because I was always paying $10-12 extra and figured my minumum was still $84 and $100 would easily cover that and keep me out of the realm of high bank fees. Not only did the Wells Fargo change my due date to trick me into paying late, (which didn't work) but they had changed my minimum to $101, leaving my payment short $1. They understood the mistake and that the bill was hung-up in the mail and came late but I still lost $39 because the payment was short $1, it makes the payment LATE. They probably get odd stories from disgruntled customers all day but my payment of $100 should have made some impact in the believeability department. Is it any wonder I don't want to see ANY bank bailed out for making bad decisions?...most of their bad decisions screw the consumer. What a bunch of dis-honest hacks.
I had an issue with Wellsfargo Auto Finance where I went and paid my bill for my mountaineer. In cash230.00 had paid on the 15th of November. I just received a bill in the mail that was generated on the 19th of November and showed a $0.00 amount due for Dec. SO I happily didn't make a payment because Wellsfargo sent me an INVALID INCORRECT statement! I got about one hundred freaking harassment calls to me, but when I tried to call them I was either put on hold for 30 Minutes or hung up on!
Well, needless to say, the reason that my bill was incorrect was an error of Wellsfargo. One of the tellers that I had handed my payment to posted it twice, so when the bank figured this out, they had already sent me a statement saying that I didn't need to make a payment, but here is the part that makes me sooo MAD!
I got a hold of a real nice young woman, who, was attempting to fix the problem that she admitted the BANK made, not the customer. I was then put on hold for 15 minutes and then the phone started ringing and the line went silent... the call was lost. I then called customer service again only to be transferred to a man who was arrogant, rude and must have thought that I was an idiot. This WELLSFARGO representative didn't even give me two seconds to dispute my problem before he rudely demanded my bank account number because I was "past due" on a bill that I had right in my hand stating that I didn't owe anything. I asked him why he needed my bank account when I was disputing a billing error. He rudely said "YOU NEED TO LISTEN TO ME,I AM TRYING TO HELP YOU! GIVE ME YOUR BANK ACCOUNT NUMBER." I was soo angry by then I requested to speak to a superior. The man said "ok just one moment." This representative didn't even bother to put me on hold while he told his co-worker my problem out loud where he said "she is just angry about her account, here talk to her." He must have handed it over to his neighbor thinking that a woman would make me submissive to his rudeness.
This woman continued to give me the go around about how this error was my fault and then continued to talk to me like I was an idiot. She said to me " you CANNOT tell me that you didn't know that your statement was an error. Wouldn't you think to call if your statement was like that? YOU KNOW that statement wasn't right so YOU should just know to pay it." My response was that regardless of what she thinks, Wellsfargo sent incorrect info and that Wellsfargo is a financial institution and I shouldn't have to question it. She then snidely stated "well, a manager will tell you the same thing." UMM wait a minute didn't I directly request the man for a SUPERRIOR? Yea I thought so... I asked this woman if she was IN FACT a SUPERVISOR she said "um, NO". I then begun to raise my voice and yelled "I BLAINTLY REQUESTED A SUPERVISOR, WHY AM I BEING PUSHED AROUND, I WANT YOUR SUPERIOR NOW!"
After waiting again for 15 minutes I got a woman who claimed to be a supervisor by the name of CAROL in the collection/finance department (who knows if she was REALLY a supervisor) she then told me that they made a double post of the payment that I made in cash and then reversed it on the twentieth. WELLSFARGO SCREW UP NOT MINE but continued to blame it on me. I got no where.. NOW I OWE LATE FEES!
Just todaY 12/15/07 I got a call from the collections department demanding payment over the phone, with a ten dollar fee..hum kinda funny charging fees to punch some buttons in to a computer, so hard and time consuming that it requires a fee! I refused the phone payment and said that I was visiting the local bank to file a formal complaint with Wellsfargo Auto Finance and that I was submitting a complaint to BBB. That was when I was told that I had a "code 48,41" On my account which the lady told me was Insufficient FUNDS... ON WHAT? A CASH PAYMENT THAT I MADE IN PERSON? IMPOSSIBLE IF I DIDN"T WRITE A CHECK! So warning to any one who disputes a bill... Wellsfargo will deny any mistakes they make on your bill... Customers and consumers are not alway or ever right, these big FDIC insured BANKS are..they chew you up and eat your money... You will never win a dispute against a FDIC bank... END OF STORY!
vehicle loan
Almost two years ago my husband and I purchased a new used car... We were financed through wells fargo... What a nightmare this has become. Almost as soon as we got the car home we started recieving harrassing phone calls five to nine times a day starting at 7a. M. Lasting untill about 9p. M.
According to wells fargo we never had proper insurance coverage on the car... We've had our insurance company fax proof about fifty times... And us ourselves have faxed proof about 100 times. Somehow they never seem to have them... They just randomly dissapear into thin air.
Wells fargo added balboa to our car payment... Without ever making us aware of this... There fore our car payment was raised... Since we never recieve statements in the mail (We have called numerous times to request statements) weve only paid what we thought our car payment was for two years now.
About a week ago to make a long nightmare short... I woke up to find that my car had been repossed for pasts due payments... Mind you we have never been late on our car payment. So here we are carless and fighting with the most rude people in the world to get our car back... Something that apparently is going to cost us a small fortune. For some damn mistake that they made.
Has anyone else had this problem?
This mother fu¢^ing company is the REASON the Do Not Call list was invented!
Yet filing a report there does ABSOLUTELY NOTHING. I must have filed around 50 or 60 now for this company, each and every time they call I report it, and the calls still just keep coming.
I installed a caller ID zapper on my computer just for this friggin company and it has been hangin up automatically on them after 1 ring for almost 2 solid months now, and they STILL don't take the hint! Look, here is just a sample of what I have to put up with (this is as big as I could make the screen for the screenshot. It is the log of calls from the program I mention):
http://img98.imageshack.us/img98/9579/0010du4.jpg
No one on this household has any business with this Wells Fargo Company. I'm seriously considering hiring a lawyer. There has to be some way of suing this place for harassment.
I had to call them to find out when and where to even make my first payment. It was due the next day and I sent it immediately. It will be paid off next week, as I will NOT deal with their rude employees calling me all the time. There is nothing their calls can do to make the check arrive any sooner. They have even called my employer without my knowledge or permission. Never again will I ever do any kind of business withWells Fargo and I wil surely tell everyone I can about this experience and these sites that list the complaints about this company.
I can not stand these critters at wells fargo. I admit I have been late on car payment, but never over 2 weeks. I called Wells Fargo and told them that I would be late, and the day after it was due, I received a call from collections. I explained that my payment was due yesterday, but would be paid in two weeks, 9 calls later and telling my story 9 times more, and it continues between 7-11 times per day for the last 12 days. [protected]. I am seeking legal advise to stop the harassment. I am up to 89 calls now!
home mortgage and bank account
we have a mortgage with wells fargo. The payment went up in the first year. When it went up again in the 2nd year I ask for help with this payment as they had told me it was because of escrow. Our taxes and ins had not gone up. They told me to not make the payment but hold on to it because they would redo our loan and get this back on track. After numerous calls to their customer service center and after receiving foreclosure notices they redid our loan at an even higher rate and more interest. When I tried to refinance through another company they told me that because of wells fargo "bad credit" they could not. If wells fargo would remove this as a bad mark they could. When I called wells fargo to ask them to remove they said that they could not because we had the option to pay in full. We have struggled along with this high payment and they have had to redo our loan again because of it. I am scared to see what the high payment will be this time.
Also we have a checking account with them... dumb move huh. I forgot to write an auto payment down and it was for approx$100. Because of this after several checks have went through there is over $1000.00 in service fees and it has taken 3 of my paychecks to cover them. Who can live without a paycheck. Wells Fargo will not let me close my account without letting me bring it current and they will not work with me on this either. They say I could get a personal line of credit and then they will put it into my acct and then i can make monthly pmts on this. Then they call back to say this is not approved... bad credit... probably from the mortgage deal. They have not helped at all but put me farther in debt. Probably bankruptcy is the answer then they will not be able to have me pay any thing back.
Through the process of all this they did give me approval on a personal line of credit -which was defaulted on- for $11,000.000 and also a $2000.00 credit card... Now why would they allow that. They have terrible customer service. Any suggestions would help. I dont' want anything out of them but to go away and I am doing my banking elsewhere.
They did the same to us in (3) Months lies and destroyed our credit, And they lie professionally, try to get them to help you can forget it, all should form a class action LAW SUIT
Wells Fargo be careful on the way up on the latter because you will meet us all when you fall off the latter
Yes the great AMERICAN Government states what Banks do not want you to know about home modifications.
I started with them having my FULL MTG PAYMENTS paid 2 mnths in advance before I lost my job & became DISABLED
poor service!
I have been with Wells Fargo for 2 1/2 years and have never been without full coverage insurance. I started receiving notices that I would need to provide proof of insurance if I haven't already to this Balboa Insurance. I disregarded the first couple of notices because I knew that They had my insurance information on file. Then I started getting these constant, harassing phone calls several time a day. hey kept telling only a partial payment had been made and that I owed for the insurance. I argued them down that I've always had full coverage insurance without a lapse. to make a long story short, I have faxed and called Balboa 2x and I'm still being harassed by Wells Fargo and treated rudely. When I demanded to speak to a supervisor, the lady told me she would get me a supervisor and them slammed the phone down. I told them this was unlawful practice and I will go to the Insurance Commissioner. I am fed up now with this and I strongly suggest if there are other customers out there experiencing the same situation, SOMETHING NEEDS TO BE DONE IMMEDIATELY!
We bought a homerowner's policy from Balboa in Bay St. Louis Ms. We bought the policy because an excursion if your house explodes due to wind you are covered. Katrina took our house it was proven to be wind..our wind & hail paid in full. Balboa sent some one out who never contacted us and we recived a letter stating our house showed edvence flood . Well our house wasn't there I don't know where the were but it wasn't where my house use to be. We call, sent letters they never returned a call. We seen we were getting no where we hired an attorney. In 2008, it was placed in front a judge and we had a case and before the settlement conference they have appealed. I'm glad we had oyher means or we would be homeless.
wells fargo stole my house!
Wells Fargo - www.wellsfargo.com
Back in Nov 2006 the phone calls started, saying that I did not pay my mortgage, as the person on the other end told me this I laughed, well apparently this was no laughing matter. I did pay my mortgage and I even have proof that I paid my mortgage; however they said that they never got payment. I faxed them proof, I spoke to managers, I did everything I could. They said that they would investigate this matter and get back to me. In the mean time the phone calls did NOT stop. Every day they would call, 'Where is your payment?' i would tell them go speak to your manager as I have spoken to them and they said they are investigating the matter.
The phone calls got worst, sometime up to 6 or 7 times a day, it got to the point where I did not want to answer my own phone.
Dec 2006 and now they said I never paid Dec payment either. However again I had proof saying that I did. I went through the same thing again however now they are saying that I am two months behind. I faxed information showing that I paid; they said that they would investigate the matter again.
Jan 2006 and it happened again, this went on from Nov 2006 to Oct 2007. I called Wells Fargo and yelled at them and said you need to find out where my money is going. I have proof several times saying that I have paid yet they kept saying that never received payment.
So I decided to go refinance my house with a different company and get them off my back. Well When I did that, Wells Fargo decided to start legal action to take my house. So when I asked for a final payout from Wells Fargo they said that i owed $230,000.00 on house that was valued at $210,000.00. The new company that was willing to give me a mortgage only approved me for $217,000.00. So I was short $13,000.00. I asked Wells Fargo to please drop some of the interest charges and lawyer fees and they said, 'No'
I did everything in my power to try to get the difference, I could not. Wells Fargo foreclosed on my house as of Oct 10th 2007 and now my 6 year old son, my 9 year old son and my wife and I are homeless.
My kids don't understand what happened, and they keep asking me to try to explain to them what happened, how do you explain to a 6 year boy why he is homeless? We where at the store yesterday buying some bread and my son saw a hot wheels car and asked me I could buy it for him and I had to say no because I have to save every last dime so I can try and find some where else to live. You know whet my son turned to me and said, 'oh yeah I forgot we can't buy anything any more because we are poor.' It broke my heart when he said that, I'm not poor, I'm just homeless.
Thanks Wells Fargo, and you know if i could I would you really foul language while writing this email however if I did that it probably wouldn't get posted. But I will keep it clean so that everyone knows what kind of company you really are.
Wells Fargo, I wouldn't recommend you to anyone on earth even if you where the last financial company on earth.
Michael
Homeless, Ontario
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo has not addressed my specific complaint to the September 21, 2017 Hurricane Irma relief email they sent to me (I have original Email). They keep going to a July 2017 disaster help that I DID NOT USE. There was NO hurricane inn St. Johns County Florida (St Augustine) in July 2017. They are also stating that they tried to contact me with an out dated phone number. I have had the same phone number since 2013 and included this number in emails sent (I have original emails with phone number included). On October 2017 I received email from Kylie Jones saying they were my new loan officer, I responded with email and NEVER was contacted by her. Wells Fargo states they tried to contact me on Oct 24, 31 and Nov 3 and 9, again I have had the same phone number since 2013. I was not contacted via email or message left on my phone. On January 24 2018 there was no such trial payments discussed with me. The information sent to me in July 2017 is null and void due to the fact there was NO HURRICANE IN JULY OF 2017 in St Augustine Fl. I did not use the disaster assistance until Sept 2017 for hurricane Irma that hit in Aug/Sept of 2017. I was contacted in Feb 2018 by Alisha Pierce and or Ashley Green telling me I was in foreclosure because I didn't pay November 2017 payment and that my option was try for loan modification or short sale. I applied for loan modification and was approved. I had WF do an automatic withdraw for the three months of payments. Shortly after talking with Alisha I received a large package of paper work that I did not understand. So I tried calling Alisha Pierce to ask several questions. I called May 1, 8, 11, 16, 22, 25 and the 27th. Without getting a return call to my knowledge. There were NO messages left on my phone. If she made these calls there was no massage left for me to return her call. In reference to the June 5, 12, and 18th calls, still no message left and the paperwork was due back by June 1, 2018. Sometime in June 2018 I heard fro Sam Morgan, the newest loan officer assigned to me, this now makes the 5th one in less than a year. He informs me that the modification has been tossed out and all I can do is sign house over for short sale. I tried the loan modification again thinking that I had just been approved, he told me a few weeks later i was NOT approved. During this June/July 2018 time frame my June 2018 payment was sent back to me. When I ask Sam why, he told me it wasn't the full 3 months in 2017 that I missed and all payments I tried to make would be sent back to me and for me to stop making that payments. And I listened to him. I kept trying to give WF five thousand dollars to get caught up and Sam Morgan told me it wasn't enough. Now I don't know why because I only missed three payments of 746.00. I paid Jan, Feb, March, April, May and June. So I don't understand that either. I do not believe that this should be closed. None of what Wells Fargo did to me was correct. I have had to sell my house to try and get out from under the stress from this. My loan amount was 115, 646.42. I sold my house for 142, 000.00. Wells Fargo added so much crap to the final payment that I ended up paying them over 134, 000.00 and got NOTHING absolutely NOTHING for the sale of my house. I'm not done with this.
I like your comments...but, I don't want to loose my home. However, after seeing all these complaints, I'm not alone that's for sure.
My question is...What in the world is Wells Fargo doing with all these properties they're stealing?
I have one right next door that is a WF property and it's been sitting empty for 2 1/2years.
Now that's good for the neighborhood!
Shame on them...I'm not giving up
see complaint about wells fargo listed by allen hall
the big problem is this-the banks have laws to protect them regardless if thier wrong.
you can fight them all you want and you will go broke and they will win-end of story
i made my mortgage payments, the bank lost in court and i still lost the house-the big problem being that the forclosure att took his sweet ### time to resolve anything which he didn't.screw the bank. if the banks keep going at this rate they will be all out of business.
the gov can only bail them out so many times. people need to learn to manage thier money better. forget the credit card companys. 90 percent of people with credit card debt have nothing to show for it. pretty sad. the only reason people go to banks is because they have
no money. to buy what? a car thats worth squat when you drive it off the lot. pay all kinds of taxes on it and its still worth squat. as far as houses go- well the bank took mine- good for them. its not in the greatest town to begin with-welfare up the butt-crimnals that have more rights than good people. lets face it the house is only worth so much. let them
sell it. there out of control but the gov allows it- credit cards 50 percent-gas 4 dollars a gallon. and this is the american dream? being a slave to debt to buy ### at
walmart or home depot or some other china outlet and thier all outlets for china.banks
love this stuff because the banks as well as the gov know most people are stupid with thier
money. wealth is created by saving every week . forget the investments, the stocks, the financial advisors. think im wrong ask people who had money in bernard madoff-now
thier peniless. its all a crock. and you think the gov is going to do anything about this?
good luck with that one
wells fargo stole my car when I fell 1 1/2 payments behind. I paid 900.00 a month 4 two years . I called them to try and work things out, maybe they could defer a payment for me or extend the loan to drop the payment for me. I had a cut in pay and 900.00 a month was very hard to pay for my car. A service rep said they didnt do that. Wells fargo called me day and night, several times a day.
They ruined my credit and now I drive a car I paid 800.00 for from a friend. thank God for friends or I'd be taking the bus. Can anyone give me any legal advice? jdolighthouse@yahoo.com
I can't believe after 18 months of paying my car loan they decide to jack my interest up over 4%. I know by making my payments on time that my credit has gone up. They started me at 16.8 and now all of a sudden because they going broke they make it 20.45% Is that even legal? This company was forced on me along with the insurance when I first bought the car. I didn't even want the car and tried to take it back the same day.
With in the first year of making my payments Wells Fargo lost 2 of my payments. They wanted to say I never sent. There is nothing like that 8:00 phone call from an angry Wells Fargo employee saying they have yet to receive a payment. Boy I love being awakened early on my day off for someone angry to tell me that I didn't pay a bill when I did. I love even more when I'm telling them that they need to stop calling me until they find my money. You want to know what I love the most? When they call me a liar and tell me I have until this date to send in my payment and to not get "jazzy" with them because all it takes is a click to send my account to collections. I said that's cute and all it takes is one call to get your boss on the line. By the way I"m waiting.
Yes I had proof and I told them if they did not find my money for the payments that I would not be sending any more payments until they did and that they would not be taking my car. I work too hard to pay my bills to be treated like I am just another number.
One of the lost payments I actually had paid by money order and tracked it and new the date that it was cashed. Yes the calls still came. I told them I spoke with a manager and that they were going to be investigating. My co signer for some reason still gets my mail and it is still in his name when it should be in mine. I already told them to stop calling him and asked them to make the changes to the account. If they can't even correct a name and address with phone number, what makes me think they even have the brains to handle my money.
If they are going broke or in debt, how bout they get rid of some of the rude customer service people? Seeing how I have talked to 7 in the past 18 months and 5 were just plain rude I really thank it would be a start to saving money. You want to know something even more helpful un merge with wachovia cause your giving them a bad name. Every morning I see them do to a work account and they ask me a couple times to get an account with them. I have to say no thanks I heard you guys merged with Wells Fargo and I have enough issues out of them losing my car notes.
I know my story is by far not the worse one but it really pisses me off to see how they treat people. I will tell everyone not to go to them just like I tell every one not to go to SOUTHERN MOTORS HONDA! DO NOT GO TO WELLS FARGO! THEY RUIN LIVES.
They are doing the same thing to us. They got all their bailout money and then turn around and do this. In our case they actually sent back 4 months worth of payments that were made on time and for $30 extra...along with a foreclosure notice! They are out of control.
I have been emailing the white house every day since they sent that money back, and I plan to continue to email every day until they do something about this clueless, greedy, horrible company.
Wells Fargo is a horrible company. Every department!
i have not had that many problems with wells fargo as many others have. but i do believe that their costumer service could be a lot better. i am in the military and there are not many wells fargo banks overseas so just by that alone i might want to bank with another military friendly bank.
I'm sorry you went through that. I was looking for my old mortgage company on here and dont see them, so they must have changed their name after the 1 BILLION DOLLAR FINE imposed by the usgovt.
They were known as HOUSEHOLD FINANCE CORP.
They copy paste text into new docs and put signatures on new ones. They shred all originals and microfisch everything, so a court cannot verify with accuracy. They opened a credit card attached to the house, like a line of instant credit, then put a document fee on it, at $22, and the scam is, if they never send a bill, and you never know it exists, they WILL get your house, its just a matter of when.
I sued them, and I won. Well, to be more clear, it was a stalemate, they had to reverse the loan, which to me, meant I won. They paid all legal costs. They say I have to keep my mouth shut. I say SUE ME!
I recommend anyone to research at the local courthouse of all foreclosures and find the common thread.
Also, look at laws that were challenged and won in real estate loans. I looked at every document for 2 years, everyday, and found racketeering beyond the corporte level. The govt wont stop this, they need the money it generates.
I absolutely sympathize with you! The very same thing happened to me only with COUNTRYWIDE...
I am having to work 3 jobs and do not feel good most of the time! I would not reccomend Wells Fargo or Countrywide to anyone! I have a checking acct. with Wells Fargo... Wells fargo was just fine to me until I had to declare bankruptcy.. then.. even though I did nothing wrong or did not abuse any priviliages... I no longer have my direct deposit advance option... it was taken away without even telling me!
they take what they want
A couple of weeks ago I started receiving phone calls about a car loan that was 90 days past due. I stated I don't own that car or know what they are referring to. They continuously called 4 or 5 times a day requesting I pay, I continued to deny the debt and requested proof. Their response was always your on the contract as a cosigner, of course they are just looking at a computer screen with my name on it. Identity Theft or Fraud I am not sure yet which, but the point to this is...
The Warning
If you happen to have any accounts with Wells Fargo they will take what they feel you owe from any of those accounts to balance any other accounts. They did not fore warn me or ask for my authorization before they zero'd out my checking account for this debt they claim I owe.
Go to your bank and STOP all auto payments to Wells Fargo Dont let them take it from you accounts. Your bank can stop this . Dont let ANYONE do automatic pay from your bank accounts. Go to your bank and disallow it. Pay your payments by check, via the mail. dont do phone payment by check.
Here is the direct numbers for the people in charge . keep notes of time day, and what they discussed. They will try to play you, don't take it. Look at the Fair credit reporting act, to see what they can and cannot do. You will see they do alot of things hey shouldn't and legally cant. report them!
will coakley VP Collections
[protected]
e-mail. willcoakley@wellsfargo.com
Alex Alverez
direct number [protected]
e-mail alexalverez@wellsfargo.com
if this doesnt resolve your issue ( it won't, they are VP's cause they are better liars) report them to
If your complaint is with a national bank (has the word “national” in its name or the letters “N.A.” after the name), please contact:
Customer Assistance Group
Comptroller of the Currency
1301 McKinney Street, Suite 3710
Houston, TX 77010
Telephone: [protected]
E-mail: Customer.Assistance@occ.treas.gov
Internet: www.occ.treas.gov
worst customer service I have ever experienced
Wells Fargo Home Mortgage
www.wellsfargo.com
I refinanced a home loan with Wells Fargo obtaining a loan with a different company. Loan with Wells Fargo was paid off 8/31/07. I am owed $1400.00 escrow refund. per Wells Fargo website, procedure is to issue the refund check 15 days after the loan payoff. I waited 21 days. Called Wells Fargo cust. svc and was told they have until 28th of Sept. for my receipt of the check, stating the check was mailed from Des Moines, IA on Sept. 17th. I live in a suburb of Des Moines. Considered same metro area. I did not receive the check on the 28th so I called back that day after my mail had been delivered. I spoke to "Teon" who told me he would place a stop pay on the first check, so if I happen to receive the first check, I should discard it. He said a new check would be "OVERNIGHTED" to me and received no later than the following Tuesday.
On Saturday, I received the first check, but no good because a stop pay was placed, per Teon. Took 12 days to be delivered 8 miles from Wells Fargo. However, I was assured I would receive a new check Tuesday. Did not receive check on Tuesday, called back. Wed, Oct. 3rd. Rep. said she could not tell what was happening with the refund, no notations. She asked who I had spoken to on Friday. I could not find the name immediately. She said she could not determine what was being done without the name. I said I would find the name and call back. Found the name few moments later and called back, of course different person this time. I asked to speak with Teon. Was told not allowed to transfer call to Teon, because Teon had not placed a notation on the account giving permission to transfer call to him. This call was now being handled by "Stacy" Stacy said she could not tell what was happening with the refund based on computer records, she could not even tell if a stop pay had been placed on the first check, which I now had in hand, but she said I could not deposit, because it may be returned. I asked if she could go talk to Teon, and she incredibly said she was not allowed to do that. I asked to speak to Teon's supervisor and she put me on hold for 10 minutes. Upon Stacy's return, she said it would take 24 hours to determine if a stop pay was placed on the check and another 24 hours to issue a second check. She said she would need to send an Email, per procedure, to Teon and Teon's supervisor, whose name is Aretha Andrews. Stacy assured me absolutely 100% that Ms. Andrews would call me the following day to update me on what the outcome was of the inquiry. Stacy gave me Ms. Andrews direct number and I asked Stacy to place a notation on my account that allows me to call her back if I need to. She assured me she would do that and guaranteed that Ms. Andrews would call me. That phone call did not come. I called back the day after I was to receive the promised call. I called the direct number I was given for Ms. Andrews and got her voice mail. I left a message. I then called the Cust Svc number and asked for Stacy, rep. said he was not allowed to transfer calls to other Rep's. He said Stacy had not placed the notation on my account as she had promised. I am now starting over and explaining the whole thing over again to brand new people. As of now, someone named Chad Fease has assured me a new check is being issued today, Oct. 5th, and I will receive the check no later than Monday.
I maintained a mortgage loan with Wells Fargo for 11 years and they made a nice chunk of change from my interest payments. To put it simply, I do not deserve to be treated this way.
The complaint has been investigated and resolved to the customer’s satisfaction.
I recently became involved with Wells Fargo Dealer Services and it has been nothing but hell since. The employees are incompetent and rude, they will say anything to degrade you. They don't try to work with you on anything and act like they are doing you a favor. They rep-remand you like a child and put your character in question with every phone conversation you have with them.Please when considering dealing with this company to keep in mind their uncivil tactics of business. Try at any cost to avoid Wells Fargo
I feel your pain. People beware, do not use Wells Fargo for your mortgage. The amt of stupidity and incompetence is unreal, I have never been treated so shoddy especially by people who are getting my money. They have been making us jump through hoops for months although we have a perfect application. I know it is age discrimination but of course I can't prove that . Wish there was a way to let the world know what a dishonest organization they are
I've twalked to more than ten employees sat Wells Fargo Home Mortwge about my loan with it. Wells Fargo has constantly to jack up my mortgage payments with hocus pocus excuses. THE PROBLEM IS TO STOP WF from admitting its mistakes, let alone making corrections. WF is also using such excuse for not cashing my monthly losn payments and entered it as [deliuent]! What a small-time losan shark!
Please contact the Better Business Bureau and the Comptroller of the Currency for National Banks. Doing this will get the banks attention and they will work more diligently to resolve your issues. This will also help others.
wells fargo cash on demand loans beware ! Isn't there anyone that can stop this company from hurting peoples credit ? I reported a loan that was taken out in my name without my concent and the use of MY SS# without my concent . I shortly after that had a brain injury ,I have all the medical reports and a police report # to prove all this is true . I called after I was recovering and they told me they would do nothing about the problem to much time had passesd . I now have a credit report with an unpaid loan on it and that there is somewhere around 1500 dolars owed . I will except any help I can get with this matter . One last note I have been on ss disabilty for around six years now. My yearly income is 7000. dollars a year .I see about 5000. of that because I have to pay medicaid 1200. a year and another 1200. is used for over the counter drugs not covered by madicaid . Hard to believe I know please help me regain my credit back .
Thank you and may god bless.
I would never do any business with wells fargo bank again!
When I purchased my vehicle financing through Wells Fargo Financial. Several months after the purchase I was injured and went on full time disability. Fortunately I did purchase disability insurance with the loan.
Unfortunately, I stopped receiving monthly statements. When I call the Wells Fargo office that originated the loan they cannot tell me why I am not getting a monthly statement. They would only tell me that my loan was current. I never did get another monthly statement, however, I did receive a letter from their collections department in Kansas City.
When I call the number in Kansas City and explain that I haven't received monthly statements in a year, they don't seem to see that as a problem. I ask, how would I know if I was current or behind if you won't send me statements, they have no answer. When I tell them that the disability insurance company is making the payment and that the payment should be current, I'm told it is not.
This bank does not know what it is doing. They are rude and can't see that the problem here is within their own system. I would never do any business with Wells Fargo Bank again. In the mean time I just hope a tow truck doesn't back up to my vehicle and tow it away before Wells Fargo finally gets this right.
Wells Fargo has a flaws in there automatic deducted car payment program . My car's loan payment was suppose to come out of my checking accout automatically on the 15th of each month and when they failed to take the money out I had ediots calling me on a regular basis . I have since paid my car off and will never do business with this company again . I complained about this to many people to no avail .
IrvinC. Knight - West Chester, Pa.
We had a similar instance and got behind on the car payments and these people are very difficult to deal with. People can say pay your bills but when you have to choose due to financial layoffs and things a house is more important than a DAMN car.
I had pretty much the worst buying experience ever in dealing with WF... They are the worst complany I have ever dealt with. The lie to get you in the door, make you wait for hours, and then act like you should have known all the details before you got there. Also the automatically put Road Side assistance on the loan, and when I declined, I had to wait another hour for the paperwork to be printed. WILL NEVER DO BUSINESS WITH THEM AGAIN.
I agree with the other posts here 1000%...
WFB routinely bends the rules, crosses the line, lies, makes misleading statements ... need I say more?
My Mom bought a vehicle for my older brother, and he agreed to make the payments, but being the unreliable less than responsible people he and his wife are, they are never on time with the payment it seems...
WFB calls here 2, 3 or more times a day when they are late, and I record all the calls - and I inform WFB that the call is being recorded as required by law...
The same (male) individual has threatened my Mom with arrrest, and threatened to expose her to the neighbors as a dead beat...
Where can I write a cease and desist letter to stop these calls? When I've asked WFB for the address they start back peddling and say they don't know, etc...
wells fargo is the worst company in captivity. there should be some kind of watch dog group that investigates and then closes this place down . no consumer should be harrassed the way these people do, if you're one day late customer service(big joke) is calling with threats for repossesion. all consumers who have had any problems with this horrible company should get together to file a class action suite
I was avictum of Identity theft. I made every attempt to get together all the facts that it was someone else whom toke out the loan. They didn't care they put it on my credit report as nonpayment. They then added on extra fees late fees ,over the limit fees etc.. I now can't get any credit at all that I try for. I am at my wits end.
Wells Fargo lost my first three months payments and reported to the credit company's that I was past due, They finally found my payments after 3 weeks and will not take the late postings off without me sending a letter requesting it.
inappropriate service!
In 2003 I financed a new Ford Focus thru Wells Fargo Auto Finance, formerly known as Wells Fargo Financial. I must say that I never really had a problem with the account for the first three years. Then, due to divorce proceedings, I began to fall on really hard times financially. I asked, several times, for a grace period on my payments and was denied. Then, My spouse moved out of state and as per our agreement, he took the Focus with him. He would make the payments from that state, in his name but using the proper account numbers. However, EVERY month Wells Fargo would send ME the bill, and call me several times, demanding that I make the payments. (I was primary on the account). Whenever I would call my ex, he would assure that the payments were being made. I had no reason to doubt him. This month, Sept 2007, my ex paid-off the account in full. So... guess what! My expectation is that I am paying off an account so that I may be in receipt of my car title, free and clear!. Wells Fargo, Instead sent me a BOGUS Release of Title and Affidavit of Loss (of Title). THEY LOST? MY TITLE! I did my part and TRUSTED them to do theirs...they did not. Not only that, but the Affidavit that they sent me was improperly signed by their Records Clerk, and it came from a bank that was not on record with the Washington State DOL. Also, the Affidavit had incorrect information and was NOT Notarized. SO I have taken time from work to drive to the WA State DOL Main Office to find out that I must wait even longer and go thru several steps to be able to get a clear title for the car. (In the mean time it is setting in Texas, awaiting a clear title so that it may be re-registered). Firstly, WFF/Auto must initiate a corrected affidavit, and then I may file for a new title. Two Reps from the WA State DOL have affirmed that they have had prior evidence that someone at Wells Fargo Auto Finance has been "Washing" Titles. So, when do we take action and prosecute? They find it necessary to harass me about payments that are not late, and yet they cannot produce the Title that I PAID to entrust in their "Safe Keeping?" WOW! What a RIP-OFF! I will never again do any business with Wells Fargo!
A vehichle was lease thru Well Fargo from 2004 thru 2008. It was trade in back in 4/08, 5 months prior to the term of the lease. I was never late on my lease payment to the bank. However, the problems stated when I informed Wells Fargo that I was trading the vehicle and leasing something else thru another bank. They were so rude and kept calling me as to why the did not receive payments. I explain to them that the vehicle was already traded and gave them the contact name of the new leasing company. The calls kept coming in all hours of the day. I decided to asked for a supervisor and she was so NASTY AND RUDE. Her response was "what do you want me to do". I explained to her that I want the calls to stop because I no longer have the vehicle because it was traded for something else and that the new leasing company owes them the balance. She hung the phone up in my ears. I dial back and complain about her, but of course they could not locate who she was. Anyway, the calls stop. I contacted my new leasing company who told me Wells Fargo as posssesion of the old vechicle. Six months later I decided to check my credit report and to my surprise, Wells Fargo as noted that the vehicle was repossessed by them. I have filed a claim thru Equifax to have this investigated and clear from my report. Because of the harrassment, rudeness and now FALSE doucmentation from WELLS FARGO BANK, I will NEVER due business with them every again. I do hope that something can be done to WELLS FARGO for filing false information and trying to ruin my credit. Also, i do hope they can employed better people to respresent their company than the nasty ones they have currently employed. I too will be contacting and filing a complaint with Wells Fargo to have this rectified. I am hoping that my present experience with Wells Fargo will be better than my past. I will comment on the outcome of this investigation.
I totally agree with you. I hate these people. Even though I'm upside down on this vehicle, I will sell it and pay the difference just to get these idiots out of my life. They've lost payments, harrassed me, and nearly caused me to loose my job over their stupidity. THEY lost the payment, not me. And then they try to make it seem like you aren't a responsible adult when they call and harrass you. I hope they go out of business. They S*CK!
using consolidation schemes to trick consumers!
We have a small loan through Wells Fargo (was $1100... now down to $840) which we have been paying on time, actually early, and paying about $10 extra each month. I was contacted by a representative (Pete) via phone from their St. Cloud, MN office to see if I wanted another loan since we had been paying on time and such. I told him we were doing fine, so "no". He then asked if we would consider a consolidation loan, as it might help us reduce our high interest credit card payments. (We do have several credit cards... as I went to graduate school and graduated with my master's last year, so accumulated some debt along the way.) We thought it might be nice to have it all lumped into one payment (consolidated) with lower interest, so we decided to hear him out, as we will soon be moving into our new house, so would love fewer payments. He asked us to come into his office and bring our car title, pay stubs, and insurance slip for the car, as it might be a source of collateral. We figured we would do it to see what they could offer us. (Note... we have 3 years left to pay on our car on a 6 year loan at 9%; we have $2900. in equity in the car). Since we have not had a late payment on anything in over 3 years, we hoped for a good offer. He asked us what we wanted when we got there... we told him to consolidate into a lower interest loan- to avoid several small payments, and instead have one. After almost 2 hours of sitting in his office (he was 'downstairs' talking to an underwriter), he finally brought in an offer. They would refinance our car with a 66 month loan at 18%. We could then take the equity ($2900) and use it to pay off a few small credit cards. They also would offer us a $5000. credit line to pay off some others. I asked the percentage rate... 20.998% was the offer! We nearly fell off of our chairs. This is higher than any of our credit cards, and the car loan was a joke at 18%. We just got up and walked out the door. We couldn't believe that they would think we would fall for this! Obviously, they were not thinking of our needs... only how they could make huge amounts of money off of interest on us! Buyer Beware! We will pay off our credit cards on our own... we are doing it fine now. We certainly DON'T need to make Wells Fargo rich in the process.
The complaint has been investigated and resolved to the customer’s satisfaction.
I have continually called and spoke to WFFB to correct my account. The account was taken out on May, 2006 with a balance of $3, 500. The amount that they are saying today 10/24/08 is still @ $3.282.60. I have asked repeatedly for WF to review my account and send me documentation of all of the payments that I have paid. I requested that insurance payments be removed from the account over a year ago, and they would not remove the insurance even though I was not able to use it when I needed it. I have had this account over three years and it will not go away. My contract state a $10.00 late fee, they automatically increased late fees to $39.00. Other fees was added to advanced charges that I was not responsible for. I am unable to get the company to correct the problems associated with my account. I can't even get them to give me a fax number to fax the letters that I have written to them with no satisfaction. This account should have been paid up by the payments that I have made, however the balance is showing like I have not paid any payments on the account. I can not get any response from the company to give me an reasonably payoff amount.
Sincerely,
Marilynn McRae
They are taking advantage of people in trouble. They should be closed and sued...
At the parker colorado branch, managers are fully aware of the gaming and unethical practices and encourage and reward it.
I am a former employee as well
I can also relate to the other former employees with the frustrations of this job. I was very excited when I graduated college to be working for such a prestigious financial firm but within my first month I realized how terrible this job is. You are taught to lie, cheat and steal your way to the top. You sit behind your desk all day calling angry people at their homes and work trying to solicit debt consolidation. I'm not sure how it works in other regions but in mine the only "benefit" needed to qualify a loan being sold was that it benefited Wells Fargo. OF COURSE every loan benefited Wells Fargo, no matter how horrible it was. I was told that if anyone asked me detailed questions in the loan closing to only answer in a way that would continue to benefit the company. Naturally, having morals, I was not good at this job. If my boss forced me to bring someone that I knew the loan was not helping I would sit them down in the booth and tell them this was not the time for them to look into this certain type of consolidation program, and I was sorry I had wasted any of their time. The funny thing is, in the long run, this practice actually benefited me because a few months down the road, when these customers had paid off some of their debt, they were more than happy to use Wells Fargo for their consolidation. Although I considered this a good business practice, my management thought otherwise, ridiculing me for not being a good enough salesperson to sell the loan the first time around. Most of my time spent there I was trying to decide if this is how the business world truly is or if there are still good companies out there.
I think the worst part of my entire experience there was the things I saw others do. There was one credit manager who would slip the credit card contract into FHA submittal paperwork or a vehicle loan just to get a product. This was appalling to me but of course everyone was patting him on the back, our compliance person was even based out of my office and did NOTHING about the practices being done! Eventually, I was asked to resign or get fired, in which being young and stupid I chose resignation. I am currently making my way in another sales job and am enjoying being able to sell ethically.
For those considering doing a refinance with Wells Fargo keep these in mind:
1. Doing a loan is this person's JOB. There are very few of cms, ams and sms that actually have your best interest in mind.
2. ASK QUESTIONS, read every line of the paperwork presented to you. Again these are salespeople, take control of your loan, if you don’t like something don’t hesitate to ask even if they pressure you. Some of these consolidation loans are beneficial to the customer if you have questionable credit and payment history. If you are an average person who pays their bills on time with good credit you can do better somewhere else.
3. If you don’t want them contacting you for any other loan options say WORD FOR WORD: PLEASE PUT ME ON YOUR DO NOT CALL LIST OR DO NOT SHARE LIST don't say "don’t call me anymore" because legally they can still contact you legally unless you use the exact words, sleazy right?
I dont think the company as a whole is necessarily this terrible, I'm young and still remain optimistic for the future of the financial industry but I hope that something is done about these despicable business practices.
**Former Employee**
I worked at WFF for about a year and can relate to a lot of the comments I have read do far. To be balanced a lot of the customers we worked with had credit scores below 630, so in some cases the intesrest rates and fees were good for them because every other place had turned them down. In most cases though there was never a benefit of doing business with that customer other than knowing that they will be back in six months in more debt and getting a product added to my tally.
Management pushes you really hard to sell these products and reach these goal that are almost impossible to reach. I worked there right as home equity and layoffs started to really spiral downward so getting people with good enough credit or equity in a home for a refi was a chore in itself. Base salary for a credit manager 30k. The only way you could make more money was to reach these incentives for three months in a row and then get approval from the DM and RM. The incentives were 3 real estate refi's 4 auto loans, and and at least 8 credit cards or cod's. This is all in a month. Imagine refinancing 3 real estate loans with the housing market like it is. Needless to say hardly anybody reached these bonus incentives. The bonus for a credit manager was 2500, while a senior credit manager (who's base pay is the same) would get 10, 000 if they reached their incentives. In the year I was there one person was able to reach the bonus goals in my branch.
It was frustrating. Granted with it being a glorified telemarketing job it was difficult dealing with a lot of customers day in and day out. In the office we would make fun talk bad and joke about them all the time. My manager was probably the worst of us all. We were told not to lie but to basically mislead a customer to get them in the office to sell them a ridiculous plan. Even when a plan wasn beneficial it took forever for approval and had to go through a bunch a b.s. to get the loans done.
Our district manager's job was on the line because her district was last in the region, would come in like a dictator and basically tell us how terrible we were at our jobs and make us feel like the littlest people on earth. It was like a big high school, every branch in the district talked crap about other branches and bad about other people on a daily basis. We would have stupid contest to see which branch could sell the most credit cards in a day, so we would basically con people into taking something (usually with a 20% rate) they didn't need just to get a number.
I worked my butt off there but would always come up a product or two short of getting the monthly goals. You see you can sell 10 auto loans a month and 20 credit cards but if you don't sell at least 3 real estate loans, you don't qualify for the bonus. Not to mention you had to meet a new money goal. It was exhausting.
I would not recommend anybody with decent credit to go to WFF or anybody in the job market to work for them. You'll hate it after a month. Turnover is extremely high. Every three months we had another person being hired at a branch because two had quit or were fired. Stay away, it will be a waste.
I worked for WWF for a few months. I had to leave because I was disturbed at the level of lying, misrepresentation, and means that my co-workers would go through to sell a loan. They would do things such as... telling people that a credit card application (they did not tell them it was a CC app) was a part of the application process for getting a home loan, they would fail to disclose prepayment penalties on a home refiances when they applied (3% of the loan, eg. 100k loan = 3k prepayment penalty fee), next, they would leave out terms and conditions on auto loans unless the customer really pushed to know, sometimes they would claim that first the customer had to sign (thereby accepting the loan) before knowing the terms. They would leave out as much paperwork as possible at signing and then include it later. They would hang up when someone asked not to be called, they would not remove wrong numbers, and they would not check the do not call list. Additionally, my manager told me on three seperate occations that compliance did not matter unless the compliance guy was in our office observing us and he and my co-workers often refered to our customers as idiots, ###s, stupid, etc. I could not report this up the chain. I tried to call HR and ask them about it and they would not even speak to me without my ID number. My DM was just as bad, durning phone training he would say anything to get them in the door, ANYTHING, and did not even know the process to verify that a number was on the do not call list. Although personally I have no moral problem with ignoring the do not call list, I do feel that the 6k fine per infraction is something to pay attention to. All and all I am glad not to work there and recomend never to do business with them. If they call you, ask to be put on the do not call list. If they say they did and they call back get down the date, time, branch number, credit manager's name, and branch manager's name. Then threten to tell the FTC, federal trade commision, on them, be sure to inform them that ignoring the do not call list is a 6k fine per occurence. If they call again report them.
What the people who write this comment left out is that their credit score is probably in the 500's and 18 is all they could qualify for. Nobody ever qualifies for what they think they should, otherwise everyone would have 0% on everything. Fix your credit score and then you will qualify for something lower.
Bill,
Just imagine how many other people fall for these type of scams, CONSIDER your self lucky that you understand how INTEREST RATES/TERMS work. We sold these type of loans on peoples homes that also as you had great rates and 10-15 years left on homes/Cars
I worked for them, Do not accept any loans unless your lawyer reads the "fine prints"...We were taught to lend more money to people that couldn't afford to pay back such high rates or confusing terms, we were taught to target Blue Collar, African American, older people and people that lived further out in Rural areas. We lied about the "ARM Mortgage Loans", as well as the aggressive auto loans. We made clients take cash advance on Wells Fargo credit card charging clients 25% + 3% fee, so we can paydown a mortgage to make sure that wells fargo has 10k in new money as a tangible benefit..Upper Managent as well as HR knew this was going on and now they are being investigated by the Federal Government.
Wells Fargo are rude, inconsiderate and lyers. Yes, they always lie to you and they con you to try to sign loans saying "you get long term benefits" Which is not true. They plainly lied about the rates for CD. Some junior said they were low after saying they were good when he was question. Basically, their customer service is untrained, but purely trained to lie to you to get you in the door to try to sell you want you DO NOT need. Makes car salesmen look good..
Be aware of Wells Fargo. We are in he process of transfering our entire portfoglio away from those idiots...
misplaced payments / lies/ telephone harassment
Hey everyone, I posted earlier about their problems I had with Wells Fargo Financial / Wells Fargo Auto Finance. I have created Several blogs for consumers to post complaints on.
These blogs are fee to use, and I would appreciate it if everyone would post on them, because I am going to try to get together as many complaints as I can and take them to the OCC, FDIC, Better business Bureau and also the State Attorney Generals office. Together, maybe we can all make a difference.
http://wellsfargofinancialcomplaint.blogspot.com/
http://leevanv.wordpress.com/tag/uncategorized/
http://wellsfargoautofinancenightmare.blog.com/2079873/
Wells Fargo Auto Finance is a big bag of wind. They tell you what you want to hear. Yes we will work with you, yes we are willing to help you in this tough situation. ITS A LOAD OF CRAP! They want there money. They don't care if you lost your good paying job. They don't care if you have kids. They don't care if you have cancer. They don't care if you need food or have a roof over your head. They are the worst customer service people in the whole world. They call from 5 ~6 different numbers daily. If I had the money, I would pay them just to shut them up. life is hard let alone dealing with babbling idiots who think they know how to deal with real people with real hardships. I told them all I need is a lower payment. The only way they would help me is if I picked up a "second" job then they could add my 2 months current to the back of the loan. Truthfully honest citizens how does that help? Help me? Heck know you just add stress on a marriage and you supposedly being a "big bank" (ITS ALL IN YOUTR HEAD OF COARSE), will in know doubt have to be bailed out by the government, cause you didn't do it right again. Huh. Jokes on you...See you on the unemployment line AND IT BETTER NOT BE IN CUSTOMER SERVICE CAUSE YOU SUCK AT IT.
I have had the exact same difficulties and more; being charged illegally for insurance (but it is not really insurance, I guess, and then when I asked for documentation there was not any, and I have submitted my proof of coverage to them over 5 times)...and they continually call my place of employment (the car is in my husband's name, not mine) despite my requests/demands to staop and my explaining that I have been reprimanded as a result of their harrassment. What can I do? They are not a 3rd party debtor so I am not covered by the FDCPA..? Help...they are EVIL!
I would certainly like to make a complaint. My husband has financed a car through Wells Fargo as well.
What a mistake it was! He is getting harassing phone calls, and has even told them that he is unable to
make the high payment each month. They have refused to come and repo the car. They are now
threatening him with wage garnishments, and he is so stressed out! This has put a strain on our family-
and our marriage! I keep telling him to just do what he can, and that they will just say whatever in order
to get money out of you! As the old saying goes, "you can't get blood from a turnip!" My advice to everyone:
stop making the payments. Wells Fargo is so bombarded right now with -brand new- auto loans because of
the "cash for clunkers" crap. Put your money into a saving account, and avoid all calls. When things clear
up a bit, I am sure they will be willing to work with customers to get things straightened out. What other
choice will they have?
UGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH
I hate these people sooooo much i wish they woul just lay off my back!
I hate wells fargo this is a terrible economy and even trying to work with them sucks! MY husband has been layed off, and trying to keep up with payments, but still wants to repo! I think they should kiss my butt!
I agree with everyone my husband got laid off and is collecting unemployment and they totally tried to tear him down as a man with the harrassment, I even saved a message on my voice mail, of some of the things they said this has got to stop I have listened to the way they talk to him and the things they say and it is horrible, they need to be put in the hall of shame and took to the news or something cause it is not right for them to keep doing this to everybody.
Wells Fargo has continued to harrass me 4, 5, 6 times a day. On my cell and home phone.
I made arrangements for deferrment and even though it was 99% approved x2 the calls kept coming in.
When I answered again the rep told me the deferrment was not apporved. I let them know when I would make my payment and the calls continue 4-6 times daily.
I am wondering if anyone out there has done something to stop harrassment.
Understand I owe the money but have just struggled the past couple months/
These calls are causing my stress level to go high and blood pressure is out of control
This the WORST Auto Finance company I have ever been with. We have had NOTHING but problems. First the forced paid our insurance for 8 months when we faxed them our coverage information 30+ times. We finally got that cleared up after 8 MONTHS! then I made an online payment and they lost it. I have faxed them my bank statement 20+ times requesting them to clear it up with still nothing. We have continued to make our monthy payment but they continue to harrass us with phone calls stating we are late. When we ask bout the missing payment they tell us to just pay it and they will credit it back to us late. I REFUSE to do this as I know we will never see that money again. Now they are again stating we don't have insurance when we DO! They are liars, and cheats. They harrass us with 5+ phone calls a day and are so rude. They told us we were lying and that all of our problems on this account are because WE aren't listening to what THEY are saying. Someone has to do something about this Company! I think we need to get a class action suit going, it's apparent that this is their business practice and it's illegal and immoral.
TO STOP WELLS FARGO from calling from their 800 or 888 or 877 or any other number that they call from.
First IT IS ILLEGAL FOR WELLS FARGO AUTO FINANCE TO BE MAKING THESE CALLS and you can tell them this.
In the meantime...Step 1- After the caller identifies his or herself as from Wells Fargo Auto Finance tell them that it is Illegal for them to call with these harrassing calls.
Step 2 - IMMEDIATELY AFTER YOU HANG UP FROM THEM
Dial [protected] ~ this must be done immediately after the call, you may have to do this a few different times because they have multiple lines., but this might help.
As soon as I am done with this Auto Loan I will NEVER EVER USE WELLS AGAIN!
treat customers like they're fraudulent criminals
Wells Fargo Bank
www.wellsfargo.com
Today I had gone into Wells Fargo to cash my pay check, which was in the amount of $1,408.00 dollars. The bank teller had written on my pay check, had me sign the back and apply my right thumb print on the front. The company who I work for bank at Wells Fargo; however, I do not. Therefore, the banker requested that I provide a second piece of identification. I submitted my student I. D. card. She then told me that a student I.D. was not sufficient. I told her that I always use my student I.D. card as a second form of identification. She then had told me to hold on and left me waiting so that she could confirm student I.D. were official. Her manager told her, "Yes; a student I.D. can be used". The Teller then had asked, "How so? It does not even have an expiration date." The manager told her that it was ok. The teller had then scanned closely with her eyes looking at my California Driver's License; afterwards, she had picked up my student I.D. and scanned over it, looking very closely. She then had ran my paycheck through the machine as if she was finally about to cash it; but, instead, she began typing in data on her computer system and then she had looked over my paycheck very closely. She then had called her manager and told her that she was going to call the company that I work for to verify the pay check. Today is Saturday and the company's office is closed. The teller had called the attention of two managers and they both had come back to the window (from where I was standing and waiting) and told me that they were not going to be able to cash my check. I busted in tears of frustration because they had me waiting for approximately 25 minutes, they had wrote all over my paycheck, embarrassed me by making me feel like I was doing something fraudulent, and then tell me that they were not going to complete the process to cash my check. I then had told them, 'Now, how am I suppose to cash my paycheck if you wrote all over it?!' The manager responded and said, 'I don't know, all I know is that we were unable to verify it.' I told her, 'The next time you feel the need to discriminate against someone by refusing service to that person, make sure that you perform your reviews first, before you decide to write all over their property!' The manager told me, 'I have done nothing wrong, do not come back here to our bank again!
The complaint has been investigated and resolved to the customer’s satisfaction.
Wells Fargo does this all the time. I have tried to cash my paychecks there two times the first time they had me there for over 30 minutes and called to verify employment, called the doctor I work for on the weekend twice and did not cash my check. The manager told me that if I had an account there I would not have this problem. The second time 1 year later they did the same old ###.
### WELLS FARGO AND THE HORSE THEY RODE IN ON!
car payoff
I purchased a 2005 Kia sorrento from Wells fargo auto Financial in 2006, after keeping the car for a year and a half I realized the loan was not going down. I traded the car in to a Honda dealer on June 2007. One month after I traded the car in I began receiving phone calls from the collection department stating I owed 2 payments and my account was in collection and it was reported to the credit bureau of my negative payments. I had the finance department call this company and explain to them that I had traded that Kia in and brought a new 2007 Honda. This was not enough for this company, today 9/11/ 2007 I am still receiving phone calls and my account is still in the negative status. I advise anyone in their right mind to never! never! do any type of transactions with this company and tell all of your friends about this horrible auto financial company, it is terrible and the whole world should be aware of this.
You're a complete idiot. When you trade in a car, the company you finance it with will probably only give you the face value of the car. Kia's have a horrible depreciation rate. Why do you think that trading in a 1.5 year old Kia will offset the cost of a Honda? People like you shouldnt even be on credit. You're bringing the national avg of FICO scores down by the day.
poor service!
On 08-31-07, I deposited a check in my business account for $4000. I was told on that day there would be a five day hold on that check amount. On September 4, 2007, I was sent a e-mail to my on line banking account, stating they are "imposing an additional hold" until September 10, 2007. When I called to ask who gave them permission to assume I wanted to allow them to use my funds for their own purposes, they advised me they were complying with company policy.
I asked the bank manager why they could manipulate my money, impose unauthorized holds on my account, and who was going to pau my rent for my business? The manager did not care. She kept telling me how the bank had the right to adjust the length of time for the hold as the bank deemed necessary. Hum
I thought that they had government restrictions on this bank practices. I guess Wells Fargo Bank is special and can make up the rules as they go along. I wish I had that power to withhold money that is not mine, because I would be holding Wells Fargo's money in the New Bank of Chris.
Who do you think you think you think you are? YOU ARE A BANK NOT GOD. I hold Wells Fargo responsible for any damages I suffer due to their illegal, willful acts ,with intent to defraud their customers. Wells Fargo needs to stopped, and fined or jailed or whatever is necessary for them to
do business in a fair way.
You should be ashamed of yourself along with Sandy Chow, Bank Manager of 24th Ave and Irving St branch and Angel Chau for lying to customers and being for lack of a better word a two rude ###. Not business motivated, or banking professional, just plain rude ### with no accountability for their actions.
Wells Fargo you need to teach your employees customer service. NOT CUSTOMER DEFRAUDING SHAMEFUL!
Wells Fargo wasn't even the company the lease was originally with. I have been stuck with an exorbitant lease for 72 months. I have paid more than double the value of the vehicle already and now this company wants another $4000.00 at the end of the contract (including taxes, which I have already paid every month). I tried several times during this torturous lease to ask them to repossess the vehicle, but they refused. They threatened to sue me if I took it back to the dealership. This lease wasn't even signed by the dealership. Originally , it was with Trans Canada Credit, and then one fine day, I received a statement from Wells Fargo, who I never dealt with in the first place. They have been hounding me ever since. I have paid because they keep threatening me, however the final straw is this $4000.00 they want at the end of the lease. The car isn't even worth that much and I have already paid $30 000.00 for a $15, 000.00 car. Thanks for reading this!
My Business partner took out a loan for our business, as it turned out he ended up using it for his cancer treatment
after he passed in 2009, Two days to be exact three reps from the local branch came to the shop and wanted to know who would be paying the debt. Keeping in mind it had been two days since he died. I said I would. For the last three years I haven't missed a payment.Some time later I noticed that after all the payments 2 years worth. the balance was the the same. I called the bank
and asked what could be done about the APR they told me to pay it off. I will be able to do so soon but I cant believe that the were so mean about the subject. I only asked for them to lower the APR so the $ 500.00 a month payments would bring down the principal
I was told pay it in full or to bad. I will pay this note off some day. But I promise to NEVER due business with them again
I hope that every one who reads this will join with me and never due business with Wells Fargo any where.
Where to start? Business account for more than 6 years. In transition from Wachovia to Wells Fargo monthly fees tripled. Found out we were in a cash/retail business account. We don't deal in cash. Was told they would not reverse the fees, but they could save us money in the future if we wanted to add more services. Why would I want to add more services from a company that has screwed us in the past? Just sat in the drive-through for 10 minutes with no service. Left and tried to call the bank, but of course there's no local number, just the 800 number. Pathetic. We are looking for a new bank who cares about its clients. Never have been overdrawn, never presented a bad check.
Well Fargo NA has been overcharging me on my mortgage for the past year of 2007. This was due to forced placed flood insurance. I already had insurance that covered flood and this was brought to their attention and supposedly cleared up 3 time. It never was. Now I cannot get a total on what they owe me and in trying to get this matter fixed. My mortgage is payed up and they are still sending me threating repayment plan letters. I don't get it I get letters from three different offices SC, TX and CA. Could someone please fix this and hold them responsible for actions. I have almost lost my home several times because of this. My payments are $877 a month and I have been paying $1047.00 for the past year.
This is fraud!
I had been doing business with Wachovia bank for my business for about 9 years. Wachovia is now Wells Fargo for whatever reason. I was charged $170 some dollars by Google on an ad account that was non existent or closed. I informed Wells Fargo. They offered a credit and canceled my business debit card. I was told I would receive a new debit card in about a week. I did not get the debit card in a week and checked back with them several times over the next month. All my business was done on the debit card, gas purchases, withdrawals and have still not received a debit card. WELLS FARGO HAS LOST ME AS A CUSTOMER. I hope this complaint saves others from the grief, stress and cost this has incurred me and my business. I have ran out of gas and had to walk on a busy highway in a rough neighborhood. I could not pay my cell phone without my debit card and lost my service and lost service for my wife and two sons. My damages go on and on and on and on. I will never recover my losses but hope I might save others my anger and frustration.
We purchased a vehicle and our lender was Wells Fargo Bank. We did not have an issue with them until we moved to a new state. First they called and asked for proof of insurance. OK no problem but we couldn't send it to them. It had to come from our current insurance provider. Well we exchanged info and gave them our insurance info and called our insurance agent to inform them of the request. 2 months latter our car loan bill come in the mail with a charge of $169.00 extra for insurance. It took a several phone calls and a fax and thought it had been fixed. Well it did not they are still trying to charge it to us for it. Ok I can forgive, no problem, but now we are in a phone war to get our tags done. We moved from Kansas to Oregon and her you need a title for your car sent in to get a vehicle tag. They have not done anything for it. We were suppose to send our tag fee and the tagging info required by Oregon to them. They sign it and mail it off to the Oregon DMV, and we get our tags in about 4 weeks. Well that was almost 3 months ago. We called them 3 times before we sent it to them to make sure it would not take longer. We were informed everything was in order. We were lied to. When we called them after 2 weeks to see how it was going. They told us they had to send off for a new title and that could take 6-8 weeks. What the heck. That was never discussed or even brought up as a potential issue. Now here we are our tags are expired. We called Kansas last week and guess what? They have not received anything. No letter, no title request, and not even a phone call. Needless to say I called Wells Fargo and do you know what we were told. Well maybe we needed to pay off the insurance balance to get that taken care of. I was enraged now. Spoke to 3 different customer service people at Wells Fargo. They said they sent an E-Mail to Kansas DMV. A dang E-Mail. All they had to do was sign the paperwork and send it in, or sign it send it to Kansas and they mail it in. Now we are going on 3 months of this. Wells Fargo never ever again. I strongly urge any of you to not use them. They don't know or care about there business, customers, or simply doing the right thing!
I was made a target of criminal meddleing in a act did by a black female Msm printup who started this engagements by refusing to help in the visist wasin oridinary banking proceedrual i was thereinside bank for withdrawal on acount [protected] # WellFargo acccount inthsi will resonate ordinary reason inisde of he bussise named to enggaged ina hate act towards me by the oreation of the black female named to be inquesions to acede thematterin a affray to harm towards me thsiis in the word thaa will be notwithstnding any other reaction that can be related in the premise to confront/ or confer anyother reason as regards about willsitin the viture as aas a wrong reply to this situation of merit to my the expostualtin /comaplint about the actisn of reply in harms way is to lelgl refence to stsnd inthelw as limit puton the actisn of said condidtn of thsi compalint here to show suffering -to be un due elelment at the visit to the locatin named inthis vary points as the set the truth in comaplint at this procedural that is here undr the requet to have a foraml compalint agnist the two persons nmaed, Mr.Correas, a hispinic male manger of h e location lied on at race bakeing action iin his trier to harm me. I did have my telephone cameraa I while trying to adjust the telephoen for other use i do not want a picrue of any woman this a vioaltion in thelyes to cvil right s the use at the crueal and ussal actto tryin attemps to oushish me for the visit there at the bank this was a un due act will you investigate this matterin my hopes still is to see the perosn removed for the intrusted duty of hteir emplyoment hter at the bearing lies to harm in engageemnts to a hate criem and crimainla meddling wiht intents to vioalte my civil right s for vsisiting ghe bank thisis what in questisn to this matter did take a picture of the womene ther I am live so gay thsi is civl right sin wha t vioaltion set by mendacity acts did by him in actins to bein usrpy inlying on me is limit to law in wha t e did and ther this lis prendre is I seek control for his removal from your empolyment there for lying on i will with or without tecum deceu ( upeana0 to fill the quesion to legla limits as this wil ahve to bare in atention of hat s here in thsi situaion of a hate crime being practice at me not my fault on the selelction but is in real term as given legla liimts to the conclsuipn fo law about the hate ctime act s did that si in questiosn let you veiw this carmara for contents in what is here under the lyes laid to harm becauseonhhate crime crimanl meddling at me becsue I am black in the congeris of he the balck female actiosn to make this in a point to revise to the bufulgation to to deprive inthe emannatin in wha tis not at exant to be a customerat the by acts un due in points tht were ex hibited to harm me by this named black female who did this all in the aphaty to what wil bein mileu at wha t was here point to start a hate crime at for no re the crimianl acts did if arise to my visit tothe bank bussiessod normal while visiting your bank location at Peachtree Center
Agreed. They have absolutely NO CUSTOMER SERVICE.
Wells fargo is the worst bank I have ever banked with in my life. They have so many insane hidden charges and are a freaken joke. I can't believe people still bank with them, they must be rich and not realize their paying alot of money for nothing. They sent me an overdraft letter today and then I called because I closed my account a week ago and was unware of this. The slow unhelpful supervisor said I owed ten more dollars because I was late 2 days in paying my overdraft fee and its 5 dollars a day after the third day. They send overdraft letters late so your unaware and charge you on top of the late charges. They are insane and something needs to be done in the first place about insane overdraft charges. Im a hard worker I only make 9 dollars an hour and they want to charge almost 50 dollars in hidden fees 23 dollars on each overdraft, Americas banking system needs to change ..
I totally agree. My parents have a mortgage through Wells Fargo. The recently went through a divorce but are still paying the mortgage until the home sells. They each pay half the mortgage each month. If they are even 1 day over the grace period, the amount owed goes up drastically despite the fact that the late payment is less than $60. I continually did not understand why the payment would be so high. So today I took matters into my own hands when they called my mother. She had to give them permission to talk to me but once she did, I started asking questions about the total amount due as it did not add up. It took me 20 minutes talking to them to get an answer. They were very vague and would not explain the charges until I continually questioned them. My mother and stepfather are elderly and I am sure they did not know what they were getting into.
The answer they gave me about the extra charges is that the loan is an interest bearing account and they are adding extra interest. This might sound okay... but the extra interest is astronomical... around $170 per month in additionf to the late fee when they are late. Mind you they are never more than 10 days late... perhaps they were a little over 30 days one month when the divorce dispute was happening. One of the "extra" interest fees was $369. So please be aware, this may be where some of your extra charges are coming from.
I called our state's Attorney General's office. I urge you to do the same. If enough people start complaining about their practices, perhaps something productive can be done. The Attorney General's office is very interested in looking into this. They too felt this sounds unfair. Please call your Attorney General's office to have them investigate. You may have to fill out some forms and send them some information, but it the more people who speak out, the better. I am appalled by their business practices and by the way they harrass my parents as well. My mortgage company is wonderful compared to them. A late fee is a late fee when it comes to my mortgage... no added charges. Please help to stop the insanity.
hold on deposits
I deposited two checks at my local branch on 8/30/2007 for a total of $278.56 and the next day I got a notice online from the bank that stated" we are holding your deposit until 9/4/07 because of unusual transactions on a deposit account". This was bad enough, no explanation and holding a deposit for five days when the checks would clear the local banks they were drawn on overnight. But then on 9/4/07 I received a letter in the mail that stated "we are holding your deposits until 9/11/07" because of "numerous overdrafts in the last six months". Clearly, the $34 they charged for each overdraft was not considered enough to compensate them for the service that they voluntarily provided for a couple of days' loan. My complaint is that the checks have cleared the banks they were drawn on well before I received the letter. How can they add another seven days to the hold on those funds? Is there no law requiring a bank to make deposits available when the funds are actually in their possession? Why does any number of overdrafts (only 4) justify withholding funds for any amount of time. This is outrageous, how can a service provider stay in business while providing such terrible service? Needless to say, I will close the account as soon as they release my hostage funds!
Can understand your feelings---but you did owe the bank. And should have been aware that they would take their owed due 1st chance possible. Even if you owed a private debt it would be the same. What WELLS FARGO is guilty of is the practice of paying out the largest amount due 1st-- NOT BUY WHEN THE DUE AMOUNT COMES IN. this means if you have used your debit card to get small amounts like $3 even if there 10 or 20 debits they will take the large amount leaving your account to pay $35. [ think that is the current charge --each bank is different could be more in others] for every tiny amount you have paid out BEFORE you paid the big debit. This can lead to 100s OF DOLLARS IN DEBT! They were --or currently in court because of this--a class action lawsuit against them --by multiple people. This has happened before and banks are forced to return the monies they took. It can amount to MILLIONS OF DOLLARS. If they do it enough people that can be a huge profit.
SO----- no matter who you bank with always look at your statement--and if you see the larger amount that may have come in days later---go to the bank and demand they correct the billing so you only get maybe 1 or 2 charges.
Hopes this helps some one.
watch that balloon payment!
Financed an auto with Wells Fargo in Feb. 2002. Each year (at least once a year) I would get a letter from them stating that I could skip that months payment so that I would have extra money for Christmas of a vacation. This skipped payment would be added on to the end of the loan. The letter did not say anything about a "balloon" payment at the end of the loan period, and I did not give it much thought. Then after the maturity date in Feb. 2007 I started getting calls from there collection department for this unpaid balance. Since Feb. I kept paying my usual monthly payment. I understood that my loan was extended a month for each month I was able to skip. NOT! Anyway, I paid them off today and feet that I have been misled and angered to the point that I will not be giving Wells Fargo any further business, ever!
These people are a BIG RIP OFF!
how long did it take you to get your title?
I agree with each and every complaint here! I purchased my 2005 optima in Dec. 2007. After having some financial hardship I decided to completly pay off the loan. After being told what the payoff amount was by 3 cs reps. and one so called manger JOSE who was down right ignorant. The payment was mailed in fact overnighted to Wells Fargo Payoff Dept. thinking I was finshed with this company FOREVER. I recieved a letter stating that there were additional funds still due. So after my conversation with 3 more cs reps. who had no idea where this letter came from I was told that if i made this last payment my title would be in the mail. Well needless to say I didnt recieve my title and i started to recieve the endless harassing phone calls again.So, i called and spoke with a cs rep who explained my payment arrived on day after the collateral insurance was added and now that i dont have collateral with the company but they have me down for the insurance. After explaining my situation he took my info and passed on to a supervisor. Who after a week called apologized and said he would take care of it. 3 days later i get a call now i owe twice the amount I owed before and theres no notes of the conversation between me and the manger. I still havent recieved my title. This is a poor excuse for a company no one knows whats going on but everybody wants you to make a payment even if you dont owe them anything. BEWARE WELLS FARGO AUTO FINANCE THEY WILL RIP YOU OFF!
unauthorized charges!
We financed a car thru Wells Fargo . My insurance agents have faxed them our insurance verifications several times and they are still charging our account insurance. We were not told this was what the extra charges were for till 2 months afterward... We have been giving different fax number but the problem is still not resolve but their very rude collectors keep calling several times a day.
We have been banking with Wells Fargo for about six months, and we are planning to close our accounts and move them asap. They are the worst bank we have ever been involved with. They hold direct deposits from my wife's job (the county's largest most stable employer) so they can post more items and generate overdraft fees. Also, when we attempt to keep careful track of inflow and outflow, items that were not there, for example at 9am when the account is checked and a deposit is made, later in the day has a withdrawal that supposedly posted at 2am thus generating an overdraft fee because it was before the deposit. Also, I have to cash my paycheck at another bank and deposit the cash because they will hold my check as well, even though we were told that after a probation period then your regularly deposited paychecks will be credited the same day. That was a lie. In this day and age of electronic banking no bank should hold electronic funds or have to wait 24 to 48 hours to process a check. Most businesses, such as dish network for example, can electronically process your check immediately without physically sending it. If they can do it why not a large bank. Also, what ever happened to picking up the phone and calling to confirm funds if you are concerned. As a consumer, when you do not know what your funds are doing because the bank is manipulating them any way they wish, it is time to vote with your pocketbook and take your business elsewhere.
The normal withdrawal limit per transaction with my out of town bank is $800. I bank with a 'checkless bank account' through RushCard (Russell Simmon's pre-paid account where my direct deposits go into twice a month that way I don't have to worry about checks bouncing).
Every payday I withdraw $800 each time to avoid excessive withdrawal fees and pay cash for everything. This last time I went to withdraw from a local Wells Fargo bank, it processed the transaction as if it had given me the money but gave me an error stating the machine was out of money yet it still withdrew the money from my balance. I contacted Wells Fargo right away and they said there wasn't anything they could do and that I had to contact my own bank. So I did, they told me to wait 48 hours and see if the money posts back into my account which it didn't.
I sent in a copy of the Error Allegation form and ATM receipt to my bank about 10 days ago. They kept assuring me the claim was being processed and the maximum time would be 48 hours until I receive the money back in my account.
Today I found out that this is not so since the receipt from the ATM shows it gave me the money. My bank is now telling me the process can take up to 90 days. This is ridiculous. It shouldn't be that hard to figure out on their daily balance transaction at Wells Fargo, not to mention there are cameras. They can review the tape and see that it never gave me the money.
We aren't talking about $40 here but $800 and for me to have to wait up to 90 days for a reimbursement on money that is FDIC insured is completely unacceptable.
Has this happened to other consumers with other financial institutions or even with Wells Fargo? I'd like to know what the process is and time frame for resolving something like this.
Any information or assistance you can provide would be greatly appreciated.
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stole money from me!
I have my auto loan with Wells Fargo. Earlier this month, they called me and told me that my June 07 payment had been reversed but they don't know why. I checked with my bank and found the check was paid on 7/5/07. I called Wells Fargo and told them, faxed the information to them and they still can't figure out what they did on their end. But alas, it gets better. On 7/19/07, I made my July payment (which was due the 16th) via their web-site. I also received a call from their collection department that day about the July payment. I told them that I made the payment on-line (via check) and the girl told me that the payment was rejected because they would not accept a check from me (although neither her nor I knew why). They wanted me to go to my bank, get $600 in cash and MoneyGram it to them. I told her it would take me a few days to do this. The next day, 7/20/07, another collection rep called me and we went through this whole big speel about how they screwed up the June payment and how I paid the July payment on-line but the other girl said it was rejected. In fact, I even received an email from Wells Fargo saying that the on-line payment was rejected. So, the girl says that she doesn't see any reason why I can't pay by check, so after confirming with her that the on-line payment was deleted and wouldn't be processed, I gave her a check by phone. Guess what? They deposited both the check by phone that I authorized and the on-line payment after rejecting it. They overdrew my checking account and have now cost me $245 in NSF fees. I called them yesterday and nothing got done. I called today and got a supervisor by the name of Melissa who got really crappy when I threatened to sue them. I am still overdrawn on my checking account, I don't have any money in my pocket and these fools at Wells Fargo are totally incompetent. I will tell you that if I don't get my refund plus my bank fees by 3 p.m. today, I am filing a criminal complaint for theft.
I have been battling with wells fargo auto for months, now they do not know what is going on with my account. They have even reported us to the credit bureau as having 2 accounts and both of them being late and we only have 1. If anyone out there sees this and has complaints about wells fargo auto please e-mail me at
shodges@vti.in.com.
harassment & lousy response services
I purchased an auto through a local dealer and was sort of strong armed into accepting a 10.5% loan from Wells Fargo (percentage revealed as I was signing purchase agreement). Submitted all insurance paperwork to dealer. I had to buy a new car because my son had wrecked our car and it was fully insured. I needed a vehicle quickly so I accepted the terms hoping to refinance later. Almost immediately I started receiving notices from Wells Fargo stating that I had no insurance and that they were going to impose insurance from the infamous Balboa Ins. Company. My agent has faxed copies of my policy 3 times, and I continued to get statement demanding payment for insurance to Wells Fargo. I did not make my payment this month, as I am fed up with them and figured this would get their attention. Boy did it! They call me around 7:30 Am on Sunday, and 7 Am for the next couple days demanding payment. I found one nice phone person who accepted the actual payment (minus imposed insurance) over the phone... Wells Fargo continues to call me demanding my payment. Anyone out there interested in a class action suit? Now that I've started to do my research on Wells Fargo, I see that their lending practices are quite shady. They aren't nice grannies after all.
I have the same issue and I'm the Co-Signer. They don't call my brother in law who is the person paying the bill more than once -- but they call my phone up to 8 times a day and on Sundays. It is ridiculous. I took all of the numbers they ever called me from and saved them on my cell phone as something else (took 3 different names because there were over 10 different numbers) and I set the ring tone to one beep so that I know that I don't have to check the phone. My sister will make a payment through their online payment center and they will still call me for a week or two after because the people calling you say "I can't see that screen so I don't know if you paid it or not" BS. GGGGGGRRRRRRRRRRRRRRRRRRRRRRRRRRRRr...
I HAVE BEEN RESEARCHING LAWYERS WHO DEAL WITH CREDITOR HARRASMENT. WELLS FARGO GOES BEYOND THE WORD HARRASSMENT. I CAN BE ONE DAY LATE AND THEY WILL CALL MY HOME &, JOB AS MANY AS 20-30 X A DAY NO EXAGERATION.
IM A NERVOUS WRECK WITH ALL THE EARLY AND LATE CALLS. THEY HANG UP CALL RIGHT BACK ITS NOT A COMPUTER ITS THEM.
About Wells Fargo
The company has a rich history that dates back to 1852 when it was founded by Henry Wells and William Fargo. Since then, Wells Fargo has grown to become one of the largest and most respected financial institutions in the world. It has a strong reputation for providing reliable and trustworthy financial services to its customers.
Wells Fargo offers a wide range of financial products and services, including personal banking, small business banking, commercial banking, wealth management, and investment services. The company's personal banking services include checking and savings accounts, credit cards, loans, and mortgages. Its small business banking services include business checking and savings accounts, credit cards, loans, and merchant services.
Wells Fargo's commercial banking services cater to the needs of large corporations, middle-market businesses, and small businesses. The company offers a range of services, including treasury management, international banking, and commercial lending. Its wealth management services include investment management, trust services, and private banking.
Wells Fargo is committed to providing its customers with exceptional service and support. The company has a team of experienced and knowledgeable professionals who are dedicated to helping customers achieve their financial goals. It also offers a range of online and mobile banking services that make it easy for customers to manage their finances from anywhere, at any time.
In addition to its financial services, Wells Fargo is also committed to giving back to the community. The company has a strong corporate social responsibility program that focuses on supporting education, community development, and environmental sustainability.
Overall, Wells Fargo is a trusted and reliable financial institution that has a long history of providing exceptional financial services to its customers. With its commitment to customer service, innovation, and community involvement, Wells Fargo is well-positioned to continue to be a leader in the financial services industry for many years to come.
Wells Fargo Customer Reviews Overview
One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.
Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.
Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.
However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.
Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".
4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:
- The type of service or product you were using from Wells Fargo.
- Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
- Chronological order of events, including dates and times, if possible.
- Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
- How the issue has personally affected you, such as financial loss or stress.
- Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.
5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.
7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.
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9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.
Overview of Wells Fargo complaint handling
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715-0380 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (888) 715-0380 phone numberWells Fargo Private Bank+1 (800) 956-4442+1 (800) 956-4442Click up if you have successfully reached Wells Fargo by calling +1 (800) 956-4442 phone number 0 0 users reported that they have successfully reached Wells Fargo by calling +1 (800) 956-4442 phone number Click up if you have UNsuccessfully reached Wells Fargo by calling +1 (800) 956-4442 phone number 0 0 users reported that they have UNsuccessfully reached Wells Fargo by calling +1 (800) 956-4442 phone numberWells Fargo Online
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Wells Fargo emailswfscustomerservice@wellsfargo.com100%Confidence score: 100%Support
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Wells Fargo headquarters420 Montgomery Street, San Francisco, North Carolina, 94104, United States
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Most discussed complaints
what the hell?! 6 (opinions to this review) Zelle online scam 2 (opinions to this review) Unauthorized transactions, unauthorized, accounts, failure to cooperate with law enforcement 1 (opinions to this review) I was scammed out of money from my account and Wells Fargo refused to reimburse me. 1 (opinions to this review) A branch manager cannot order a replacement atm card! 1 (opinions to this review)Recent comments about Wells Fargo company
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STAY AWAY FROM WACHOVIA! They will gouge and cheat you and abuse their banking power!
I opened my first account in 1980!
They have treated me like filth!
STAY AWAY FROM THESE CHEATING, LYING, PEOPLE!
Visit our site and see join the hundreds of stories that are like yours. There is power in numbers and we are growing with complaints! www.wachovialied.com
Hey, If you want to complain about Wachovia Bank ?
forget about there banking practices and check in to whos' building there banks and doing there fixture installs.
They are built and, Bank fixtures (Teller Lines, Ect) are intalled by some llegal iImmigrants . Wait untill Bill Oreilly gets this news
Copter Davis
Don't ever use this bank if any one is looking for one go to a credit union or use cash! They suck so bad!