Wells Fargo
reviews and complaints

I am one week behind on my loan. I just refinance with Well Fargo 55 days ago. For two years I made my payments on time. I asked for a certain date of the month 30th for payment date. They said the close their books on the 23rd. That's the best they can do. Well, two can play that game. I don't drive the SUV anyway, fortunate to out right own another car. So I hide the SUV in my friend's garage across town. They will never find it. Then I took a second job for a couple of weeks to correspond payments to their date. I never do business with them again.

My parent is a cosigner on my checking account (mind you I am a 25 year old College Grad with a Professional Job, not a high school student) and my parent was also a previous Wells Fargo Customer until they becamse so frustrated that they closed their account and moved to another bank. While Wells Fargo said they had closed the account, twice actually, they kept making payments on things that my parents had made arrangements to pay through their new banks. Because my parents beleived their account was closed, they were no longer putting money into it and kept 'overdrawing' (on a bank account that was no longer supposed to exist). Instead of calling, e-mailing, stopping payments as they were instructed to do, not only once, but twice, they just deducted nearly 1500 dollars out of my account without any type of notice at all because my mom appeared as a co-signer. The interesting part is that only about 400 dollars of this were actually payments, which my parents said they would pay for since they would pay for it anyway, and the rest were just bank charges. WELLS FARGO wouldn't even reverse the extra charges, said what they were doing was legal, and actually went on to do it again. I will be closing my account. Just because they have a 'legal' right to do something doesn't mean that it is justified or ethical. They were many other means to handle this situation that would not have been detrimental to any party involved. Ignorant people on a power trip or knowledgeable, caring staff?... I bet I can guess.

How do you pass legislation to protect the public?

If any of you are in the media, post something and I'd be glad to be involved...

I am having the same problem with Wells Fargo Auto. The only reason I have a landline because it came with the Cable Bundle. I have not had a telephone in my home for almost 3 years. I have tried on numerous occasions to stop the calls, even calling the number back [protected] to let them know I don't know the person that they are referring to and to take my number off their list. They said that they would and just yesterday I received another call. I think this is harrassment. One more call and I will start a campaign of harrasment against them. Help, before I get my whistle.

I had a similar issue. I had gone through 2 layoffs and a total of 14 months of unemployment without missing a payment. Then in November of 2007 I had to make a decision, either pay the mortgage or monthly bills, there was not enough cash for both and if I were to pay the mortgage I would have to over night the ayment to get it there on time. I called wells fargo and told the seemingly "nice" customer service peson my dilema who proceeded to tell me about a repayment plan where my payment would be divided up over 10 months at at the end I would be current. Sounded good to me so I hung up and proceeded to take all the cash I had and pay my monthly household bills. A week and a half later I get paperwork from wells fargo reconfirming my conversation which looked ok, so I signed it and mailed it back. Fast forward 5 months, I go to trade in my wifes car and am told my credit is so bad I couldn't finance an apple. I checked and sure enough, wells fargo was showing me dilinquent each and every month. I checked the paperwork and it said I would be reported "late" which I took to mean the payment did not arrive on the 1st of the month.

My credit has been destroyed. At this very moment I am scrambling to keep my son in college because I cannot qualify to cosign a student loan. I have contacted State Representatives, Senators, the Attorney General and my complaint even found it's way to the Comptroller of the Currency who agreed like others I have a legitimate complaint but not their jurisdiction. I finally got somebody from the executive complaint department at wells fargo on the phone last week and after I made it clear I want nothing from wells fargo but my credit restored I was told it was my responsibility to ask the question as to whether it would hurt my credit or not. Wells Fargo has gone back and listened to the conversation and has reported everything that was said during the conversation accurately but they continue to convienently leave out the part of whether it was disclosed to me that it would destroy my credit.

I am looking for help here anyone have any ideas on how to fight this battle. I just want my credit restored.

Pete

First of all I'm sorry that you've had to go through this! I am just relieved to know that someone else has gone through the identical situation! One payment, not even 30 days late became 90 days late a month later (um, I'm an English teacher, not a Math teacher, but isn't that 60 days?). Wells Fargo had hit my credit with 90 days over 9 times in less than a year. After adding up all of that time, we hadn't even owned the house that long! I'm not really sure how we'll recover from the huge blow to our credit, they've trashed it! Right now they're supposed to be "examining" our loan to "rework" the terms of the loan, but that been going on for 3 months now. I don't think they're actually doing anything.

im just going by what ive seen, they do sound like a ### bank

Im sure the dormate fee was stated in the documentation you signed when you opened the account. The bank did nothing wrong and it is perfectly legal, I agree they probably could have handled it better. Id pay the amount you owe before it gets any worst.

Jeffrey,
My name is Darlene I live in Atlanta GA. My husband is sick he is taking chemo. He has not worked lets see the last day was 2-23-09 and on and off as he could. He is a truck driver started taking treatment and the doctor took him out of work. and now he is out till 12/2009 I have paid on two cars i know 1, 000 in one month. i pay and make araingments with them. They tell me when I talk to the people in the day You are not in bad shap we just want to keep you under 30days. Well my husbands phone rings 24 hrs a day the weekend people are so ugly. They say I will come get you car ware are you at now. Then what is your address well you have it front of you do you not. Now they say if we come get one wet take the two you have with us. Well long story short They say I had a bounced payment in March. If you talk to the person I have his name and number he will tell you I did not they put all the payments I was making on one vehicle and tlet the other get 90day behind. so when they tried to fix it they have me so confused I do not know what to do. I am ready to just give them the cars back. I would likd to keep the truck it is my husbands he is sick and that is the only thing he wants to leave to our son. They say I can not do that If we take one we take all. Even if it is currect. They see I have paid ontime till my husband became sick. THEY WILL TELL YOU THAT. I am so sick of every Monday Morning my cars will be gone. Someone needs to do something with this company. Now we get notice they are changing the payment website. Even on my payment website when I go to make a payment I have a Extra account they do not know what it is and can not take it off. I SAY CLASS ACTION MY EMAIL ADDRESS IS DARLENELASS@CHARTER.NET. IF ANYONE CAN HELP WITH US.

October 7, 2010

Dear Wells Fargo,

I am disappointed that your bank has recently terminated the personal banker that I have been using for the last several years. As I understand it, she was let go for a lack of new sales. Well, I am terminating my relationship with you for a lack of understanding that it is better to serve your existing customers than to obtain new sales.

Last summer my daughter's credit card was cancelled while she was in Honduras volunteering at an orphanage for five weeks. Her card was upgraded, automatically canceling her existing card. I contacted wells Fargo before she left the country to notify you that she would be out of the country for five weeks and where she would be. I was reassured that I took the right step contacting the bank beforehand. This debit card was the only way I could get money to my daughter.

When I was notified, in writing, that her card would be cancelled I called the 800 number and spoke to four different representatives and got two different alternating stories. It was an automatic upgrade or the card was compromised. Nobody could provide a through answer. I was switched from representative to representative. I never did get a straight answer. Nobody provided any customer service, except Carol Anderson my personal banker. She went the extra mile to arrange a wire transfer to a bank in Honduras so my daughter could get enough money to complete her stay and return home. She apologized that such a mix up could occur. Why would Wells Fargo upgrade a card when they had already been notified that the card hauler was going to be out of the country for five weeks?

Carol Anderson was the only reason I didn't cancel all my accounts at that time. Now you've gotten rid of the only person who was willing to help me during a crisis. If it is your attitude that customer service is secondary to obtaining new accounts, fine. Go get some new accounts, because I am canceling mine.

If yours is the type of bank that puts your bottom line before mine, then you're not the bank for me. One of the reasons I trusted in Wells Fargo was because Warren Buffet trusted in you. As a stockholder I'm writing Berkshire Hathaway to let them know that they should reconsider their investment in Wells Fargo, since the bank is cutting costs to spite its long term goals. If your only goal is to make money, good for you, but you make it from your customers and this isn’t the type of service that pleases customers.

Sincerely,
Michael Connolly

problem date: 04/14/11
Customer Service Supervisor Justin Mayes and female csr who would not give me her name. I found the customer service I received to be extremely unprofessional and atrocious. I filed a claim because there are fraudulent charges on one of my accounts, when I spoke to the female csr she was aloof and soon became combative when I asked for further explanation of the claims process. She put me on hold for at least 5 minutes and when she came back I asked to speak with a supervisor she gave me my claim number so quickly that I could not confirm if I recorded it correctly, as well as disregarded the instructions I had requested for the claims department to call me on my cell phone so I could hook up my fax and receive the proper paperwork to file my claim. She then proceeded to put me on an immediate hold for approximately 5 seconds and then proceeded to hang up on me. When I called back I reached a csr named Alex who was very nice and apologized on behalf of the female csr and said that he does not hang up on his customers. after I confirmed my claim number with him I requested, again, to be transferred to a supervisor. The supervisor I spoke to was completely apathetic and after I told him what happened his reaction to the situation was that of indifference. I told him I am considering moving my business to another bank, as well as pointed out that I have been a loyal customer since 1997. His response was "Is this your first bad experience you have with Wells Fargo's customer service?" to which I responded that this was not my first bad customer service experience I had received from Wells Fargo. Supervisor Justin Mayes said "Well if you would like to switch banks that is your choice" I asked him if Wells Fargo was even interested in keeping my business and he, again, told me it was up to me but there is nothing more he can do for me. I am so upset by this horrible customer service experience and absolutely appalled that a business would blatantly disregard a long-time customer, such as myself, if this is the type of customer service and behavior of their csr's and supervisors that they deem acceptable then I will choose to move my business and recommend that my family and friends move their business elsewhere.

I have an insurance check I need Wells Fargo to endorse. First my wife tried to get it endorsed as both she and I are on the policy, but since her name isn't on the mortgage the branch she went too told her I was the only one who could get it in endorsed. So I took it in to a branch near my work waited for twenty minutes to be told both of us had to be present. WTF? Why? I asked, it is our policy. But she already endorsed the check and I am the morthage holder and the manager at the other branch said I was the only one necessary to b present to get it endorsed.
They act like it is their money. If they want to control the insurance, let them pay the damn premiums. This is why we stopped doing business with them a decade ago. I have been procrastinating on refinancing but I am not going to wait any longer, unless the damn government defaults and screws up the interest rates.

Well, our Wachovia Bank has now become Wells Fargo - and it's a huge debacle! Money is taken out of our account 2, 3, 4 or 5 days before the payment due date. When i questioned why this is done, when Wachovia removed the money from our account on the due date, I was given a lot of mumbo jumbo - nothing that was a good answer. When i asked where my money goes for these days that I don't have it and the biller doesn't have it, I was told the money is in "limbo." I have to assume that this is a another way of saying that they are holding the money in order to make interest off of it.
Additionally, accounts that were set up to receive electronic bills and e-pay can no longer be viewed, such as the bills from Bank of America and Macy.
The local branch has been flooded with people compaining. My husband couldn't deposit his paycheck (written on a WF check) and get $300 dollars because he doesn't have an ATM card! What does an ATM card have to do with depositing a paycheck at the window? He has his business accounts at this bank - now Wells Fargo and will be pulling his companies accounts out - moving them to another bank!
Save yourself - don't get involved with Wells Fargo - ASAP i am switching banks!

It can sometimes be cheaper for a company to get new customers than to keep old ones. Regardless, new sales are usually required to maintain a job in the banking industry, and since it seems as though your banker failed at that, she was rightfully let go in this competitive working world. Though no one can truly know all that contributed to her termination (there may be more to her story).

Wells Fargo - Awful bank
Wells Fargo - DO NOT WORK FOR THIS COMPANY!
Wells Fargo - Illegal activity
Wells Fargo - unfair mitigation practices
Wells Fargo - Fraudulent charges
Wells Fargo - Awful company
Wells Fargo - terrible service
Wells Fargo - Unauthorized billing
Wells Fargo - Chg Billing Date
Wells Fargo - Overcharged

I currently have an auto loan with wells fargo and they are the most rude and unreliable company I have ever dealt with. These cumter service are rude and they hang up on you! and speak to you any kind of way! I wish I would have never gotten a car loan with them because these people are disgustingly nasty! Do not do busy with These people. I authorized a payment and the funds were they're they waited 7 days after the initial due date... Then said I spend the funds when I called to complain they said I spent the money and I DID NOT SPEND THE FUNDS they are completely idiotic... I called to complain they said oh hold for a second and hung up! I called back 7 times and they different agent every time hung up... The have a script going that they can just hang up on you and blame it on another call center or agent! BE VERY CAREFUL OF PRE-AUTHORIZED ACH CHECK PAYMENTS ONCE YOU AUTHORIZE ONE PAYMENT YOU VERBALLY GIVE THEM THE RIGHT TO WITH DRAW THE FUNDS FROM THAT DATE OF AUTHORIZATION UP UNTIL 6 MONTHS LATER IF THEY WANT TO... PLEASE PLEAE FIND A BETTER BANK IF THEY'RE ARE ANY OR A CEDIT UNION WITH GROWTH OPTIONS!

FOUND ONE CLASS ACTION AT THE LINK BELOW FOLLOWED BY THE CONTENT OF THE ARTICLE:
http://www.lakinlaw.com/CM/ClassAction/WellsFargo78.asp

Wells Fargo collateral protection insurance - Lawsuit FiledA class action has been brought on behalf of a resident of Carlyle, Illinois against Wells Fargo over the practice of obtaining and charging borrowers for unnecessary and unauthorized collateral protection insurance (CPI).

The suit alleges that Wells Fargo Financial Illinois, Wells Fargo Auto Finance, Inc, , and Wells Fargo Financial Acceptance Illinois, Inc. violated the Illinois Collateral Protection Act, the Illinois Consumer Installment Loan Act, and the Illinois Consumer Fraud Act.

LakinChapman attorney Rob Schmieder represents Hardin and her fellow class members. "Collateral protection insurance is insurance coverage purchased unilaterally by a creditor for protection against loss of or damage to property serving as collateral for a loan. Under Illinois law, lenders can only purchase this insurance and bill borrowers for it under very limited circumstances and following strict notification and disclosure rules. Our lawsuit alleges that Wells Fargo has systematically engaged in the practice of obtaining CPI and billing borrowers in violation of state law and without the required notice."

Schmieder explained that Illinois law only allows lenders to obtain CPI and charge borrowers if the borrower fails to provide evidence that the property used as collateral is otherwise protected with insurance coverage. Based on the experience of Hardin and other consumers, this lawsuit alleges that Wells Fargo has systematically engaged in the practice of unilaterally obtaining CPI at the borrowers' expense even when the borrowers have provided evidence of other applicable insurance coverage.

In addition, the lawsuit alleges that Wells Fargo failed to notify borrowers that it had purchased CPI and that CPI was not required if the borrowers could provide proof that they actually had insurance on the collateral at the time.

"By failing to provide this legally required notice, Wells Fargo deprived borrowers of the opportunity to avoid charges for this insurance, " Schmieder said.

Brad Lakin, the Managing Partner of LakinChapman, said, "Class action lawsuits are a powerful tool to protect consumers from unfair business practices. While it would not be worth an individual consumers' time and expense to bring a lawsuit over what might be a small amount of money in an individual transaction, consumers can join together in a class action to recover their damages and stop companies taking advantage of their customers."

LakinChapman regularly represents consumers in class action litigation. Those seeking more information may contact the firm at classaction@lakinchapman.com (consumers), or [protected].

I think we as consumers need to take action against this type of theft that is presently unrecognized and flying under the rader. We need to contact some local attorneys and look into a class action suite against Wells Fargo. There are records on the internet showing that there was just another class action law suit against them not too long ago about taking eroneous fee's. Perhaps they have reverted back to business as usual already.

I have had nothing but problems with Wells Fargo since the beginning of escrow. It is now week 7 since the owner's of the property accepted our offer and WElls Fargo initially told us that we needed to only put 20% down then 6 weeks into the process they did a bait and switch and changed it to 30%. Of course this gave us no time to get another bank involved. We came up with the 30% and now, 2 days before the end of escrow, they tell me that they forgot to lock in my rate. We were initially given a 5.25% rate which changed to 5.125%. We were told that we would be locked in at 5.125%. They would not tell us what rate they are giving us today but the current listed APR is at 5.5%. What a bunch of scammers and incompetent employees they have. The whole process has disgusted us. Who do I go to issue a formal complaint? Aren't there rules and regulations in that industry?

I was told all that WF needed to close on my loan was for WF to be furnished with my HOA's insurance binder and if I could do that within that day my loan would close on that day itself. (This request came 3 weeks after the appraisal of my home.) I immediately requested for a copy to be sent to WF.

A week later (end-April 2009) I received a call from my loan processor telling me that the underwriters are now requiring additional documentation (such as W2, paystub, etc) because these are new conditions imposed on all loans closing in May 2009. We could have closed early April 2009 had WF not dragged its feet on the application. So what happened to the minimal hassle 3-step re-financing process? I do not have a problem with furnishing additional documents, but I resent the fact I started the loan application process in March 2009 and furnished all requested documentation on WF from the outset. I had even offerred to furnish them my pay stubs and W2, but was told that that was not necessary.

I am just stupified by the actions of this bloody bank. My husband and I even have our savings account with WF. I asked to speak to the underwriters, but was told that she did not know who they were. I wrote an email to my loan processor and she told me that she forwarded the email to her supervisor whom she said was going to give me a courtesy call. It has been over 2 weeks already and I have received no call to date.

We are pulling our funds out of WF and will be banking with another bank. We are also looking to refinance the mortgage with another lender. Honestly, we would rather pay the originating fees and closing costs than continue to pay ingrates.

Well, I just learned they denied my app as well. Due to temp work and obligations. Why is there a program like that at Wells Fargo? Isn't it to reduce the likelihood of missing payments? If I can afford to pay the current payment, how could I miss or not make $300 LESS payment?
I tried to talk to their underwriting, they said I cannot. I am calling back the loan officer who took my app...
Gee-Kay

I am currently doing the same 3-step refi by wells fargo. I sent everything in and I am waiting for their Underwriters to get back with me.
I hope I do not get the run around...

Garyian

Get over it True American.

Maybe you should get out of New MEXICO if you don't like latin culture! Move to the sticks with "them" hillbill American Folks!

amen.

you are paranoic. if you go inside they will speak to you in engklish. all the papers and documents will be in english. just the fact that the bank is in a very latin populated area is enough for the bank to ad a lot more in spanish. lets not fight about who is more patriot and who is not, lots of latin blood has, is and will be bleed for this country and nobodie can denied. know what...they have rights too!

The same thing happened to me as it did to Ralph. I too understand 'know your balance'. However it was my understanding that charges & deposits posted at midnight +/-. I get paid direct deposit on the 15th. On the 14th I checked my balance & it showed $55. I knew I had a $50 charge but there was no hold & I pretty much knew it would post that night but my check would be going in also. So I bought some items totaling less than the $55 that showed in my balance.

Like Ralph, I was charged an overdraft. They used the day the transaction was done, not the day it posted. I called Wachovia's 800 # first thing and was told there was nothing they could do. I asked 'Don't deposits & debits post at midnight, with deposits first?'

I was informed that the TRANSACTION was done on the 14th (even though it posted at midnight) and that my deposit didn't actually post at midnight. My deposit posted SOMETIME between midnight & 7:30 am. Though they couldn't tell me exactly when.

So, it doesn't go - deposits first, minus debits, equals balance. Wachovia uses 'fuzzy math' to their advantage and to hell with you. I'm closing my account with Wachovia and taking my business elsewhere. I'm a single Mother & like everyone else I don't take kindly to being stolen from.

As others have written, this is really about ALL banks, I suppose. One Saturday I used my debit card for several small purchases. I had the funds to cover these purchases, and late that night the combined amounts of those purchases were evident from the balance.

On the following Monday, my mortgage company sent through an electronic debit that they were not supposed to. Instead of the mortgage payment overdrafting the account, they retroactively placed the Saturday transactions in front of the Monday transactions, causing $420 in overdraft charges, and I didn't have money to deposit to pay these charges, as we only had slightly more than the combined amount of these debits. what should have been a 35 dollar nsf fee became a $420 nsf fee. If this is legal, it should not be.

There is a video called 'maxed out', in which the fact that credit card companies and banks have become dependent on these and late and overcredit-limit fees for their profits. I am not an 'eat the rich' type, but it is in fact the poor and the poor-money-manager types that they prey upon. The well-to-do might not have even noticed such a problem. Am I the only one to whom this smells rancid?

I can't believe the insane fees that Wachovia has charged to my account. Judging from all the reports I've been reading Wachovia has made a big pile of money by charging excessive NSF fees. In less than 24 hours my account went from a positive balance to being overdrawn by almost $300!

Upon closer examination I've discovered that this past year alone they have charged me upwards of $2000 in fees. I'm not rich and I don't have the kind of money it takes to withstand blows like that. Now I'm down to do I pay the light bill or do I buy groceries for the kids?

The government is up there in Washington sending the banks these large sums of money in a bailout. I'm sure that Wachovia will be getting their share of money from Uncle Sam. Unfortunately I'm on my own in this - there is nobody to bail me out. This most recent charge of $350 in NSF fees was as a result of a transfer that Wachovia made from my checking to my savings. I was unaware that the transfer was going to be made or had been made until the damage was done.

Believe me when I say that I am totally through with Wachovia. I've filed a complaint with the Better Business Bureau as well. I plan on closing my accounts with Wachovia as soon as I possibly can. I will never again do business with them under any circumstances. The only reason I really need a bank is because my employer requires direct deposit. Once I get away from Wachovia I will be very careful about how I do business with a bank again. I'm sure I can find a way to satisfy the direct deposit requirement from my employer and still use a bank as little as I possibly can.

From November 17-November 20th I was charged 8, yes 8, $35 fees for NSF and overdraft fees. They refused to send through a $90 payment and that company was allowed to continue to try and put the payment through resulting in the fees. Last month they allowed an $1300 check to go through when all the funds weren't but were there resulting in one overdraft fee. I was fine with that. They obviously knew I had my paycheck being direct deposited and knew they would get ther $200 plus the $35 fee.

When I asked why they let the $1300 payment go through and not this one for only $90 the response was, 'If we know a check is for a mortgage or something important like that we will go ahead and send it through'.

Again I asked why they sent there 8-$35 charges through and not the $90 through and the response was, 'You should have contacted the company and told them to stop sending it though.' I said, ' you should have refused the payment once and stop letting it through and charging my account everytime you reject it.'

She was not effected and said it was not a banking error. I let her know that here company was stealing my money and that my daughter's tuition money was taken by them and got no reaction other than the same canned statement about policies.

She cared more about reading me the policies about what I signed when I agreed to ank with them rather that see the big picture...8 fees in three days for 1 transaction being denied over and over is STEALING!

Anyone out there who wants to get their money back and get a Lawyer, I'm in!

I too was ripped off by Wachovia bank. I had the same problems as everyone else with the overdraft fees. It gotten so bad with wachovia for a month I received none of my paychecks and they kept saying the merchants was holding my money and sending it thru when I have subtracted the monies from my account. At this time I still owe wachovia overdraft fees and have been fighting with them to refund me over 1200 of my money but they stated I was a new customer and they will not refund me my money even though it was there error. Please don't bank at wachovia they will rip you off royally.

We (my husband and I) became a 'statistic' in October of 2008. A company that had once employed over 8 employees was done with one simple eviction notice. Prior to that we had refinanced our house, taken out business line of credit and racked up credit card debt to keep our 10 year old business afloat. Needless to say, after October everything started to go into default. We now only had one income and we in process of filing bankruptcy. While trying to use my ATM to buy groceries, I was informed that it was declined. Knowing that I had money in the account I later checked my online balance. There was a charge from DOTS-payment to RVC account.

I called Wachovia to inform them that someone made an authorized draft on my account(which by the way was just enough to completely wipe out my account). They advised me that Wachovia had taken the money and that the 'other party' on my account had an account in collections. I have two small children. When asked how I was supposed to buy groceries I was informed that it was 'my problem'. I tried to leave the accounts open because of checks that I had out, but eventually their fees ate up every dime and I had to close them and pay the NSF charges anyway.

After a few weeks of being irritated and venting, I called Wachovia and asked them to produce the 'instrument' that allowed them to take funds out of my account. I was told, after bouncing to several departments, that when you open an account with Wachovia you sign what is called a Depositors Agreement and in that agreement is an Right to Offset. That means that they can take money from your account, without notice, for any monies owed to Wachovia. Wachovia has yet to give me an actual copy of this document, but I apparently signed it when I opened my account 12 years ago...So moral of the story...If you owe money, but still need to feed your kids, you better keep some cash out of the banking system!

I keep a tight checking account. I made a deposit after the cut off time of 4pm through the wachovia atm at the branch. After making the deposit, the available credit rises the first $100.00 of the deposit. So in other words if you have $100.00 already in the bank, you make a deposit of $500.00 through the atm; just after the deposit you check your balance; the available amount of funds increases to $200.00.

After which, if you use your debit or make a check card purchase and the transaction goes over the $100.00, but less than $200.00, they send the transaction in overdraft and charge a fee. If you just get cash out of the atm less than $200.00 there is no overdraft charge.

When a debit is made, the internet shows the posting date as the next day, not the day of the transaction, yet they still put the account in overdraft. Check card purchase are just put on hold and the posting date is not available.

How can this be legal. If they are not going to allow the funds to be used they need not to allow them to be available or have some statement showing that the funds available are only available through the atm, maybe on the receipt. This seems like a bait and switch type thing, where they make the funds appear to be available, but when the customer tries to use them, other at the atm, they send the transaction to overdraft, they don't decline the transaction, they just charge the $22 or whatever overdraft fee. This caused two transactions of mine to go into overdraft, when I called and asked for the refund of fee, they agreed to give half back, but this is not good enough. But for now, I have not been able to get the other half of the fees.

No telling how many customers are having the same issue and are being charge fees like this. I am not sure how this can be legal because it seems to be deceptive.

Got slaughtered with overdraft fees. Every transaction without sufficient funds was charged $25 dollars to cover it even if the purchase was for $1.00. I over drafted about $120.00 in about 6 transactions, Wachovia charged me $250.00 in fees with more possible to come even though the institution and yourself is aware of the situation. I went to the branch to bring them cash so I can bring the account to $0 to stop from accruing anymore fees and they told me that due to the schedule of the transactions that more fees would be incurred and there is still nothing they could do to help. Wachovia's website posts the transactions at different times and dates then when they are actually made making it difficult to keep track. Since Wachovia claims this situation is not at all a banking error, Wachovia takes no responsibility or mercy but full advantage of a loyal customer. From this day on I will make an effort to tell anyone I know that banking with Wachovia Is A Banking Error!

I found one of the tricky, underhanded ways Wachovia makes money of you is when you want to obtain money from your account, you use an A.T.M. machine. I was not sure exactly what my balance was, so I asked the A.T.M. to display it . I was told my balance could not be displayed at this time by my Bank. Nice move on Wachovia's part, sure racks up the overdraft charges for them. I ended up having to guess my balance and overdrew my account by a couple of dollars.
Thus having to pay Wachovia $35 in overdraft charges.
Why cant Wachovia give me my balance from any machine when I ask for it . I am standing in front of a machine not a line-up in a check-out, there is no problem with me being embarrassed. I would prefer to be told I had insufficient funds than robbed of $35 in the name of Wachovia being benevolent towards me ! What a lie and a farce, it is legalized thievery at the very least !

I would register a complaint with the FTC or FDIC online. Give them your account number and let them investigate. I think the FTC protects consumers and they have to investigate. Whether or not, they investigate banks, I don't know but I think they have too. The FDIC is the regulator of all the banking rules. I would register as many complaints with as many of these agencies as possible.

I have 1/2 of my mortgage payment come out of my bank account on the 1st and the other half come out on the 15th. This way I do not have one big payment come out at once, but rather, spread it across my paychecks. Each month they place the funds received on the 15th into an "unapplied" status until the other half is received on the first, then they apply the total towards my monthly payment. I want to know the federal regulation that allows them to do this. They do not pay me interest, nor apply it towards my principal balance, until the 1st of the month. The only thing I can assume is that they do not want to apply the funds to my loan balance because to do so would result in me paying less interest overall, and pay off my mortgage more quickly. Any and every other creditor I have applies all payments immediately, and I thought this was required. Why is Wells Fargo an exception? I am thinking a class action lawsuit may be in order here.

I agree. I am current on my mortgage payments, but, while trying to do a modification, they placed my 2nd mortgage in default and marked it as charged off. Even though payments are made, they place them in 'suspense' and every month, i have to call and have the payments applied correctly. there definately needs to be a class action suite against them. Please call me if you know of anyone qualified to take the case. Ken/Dawn Schweiker [protected].

whats up with the all caps? Do we have to realise when the bank receives 5 checks against are account, 4 of the for $1 and one for $5 with only $5 in the account that the bank has to clear the checks in order of the $5 dollar one first so that they can bounce the other four? That is of course until a law is passed to protect the public against the moral-less act.
We have to realise that too? or not?

Wells Fargo is not the only only doing this! I am in the military and in November of 2008 the compnay I worked for closed down due to lack of bussiness. I joined the military to make sure my mortgage was paid, it was hard on my wife and kids due to the fact I was gone for 22 weeks but it paid the bills. When I was getting ready to come home from basic training in July 2009 I call Bank of America which is our mortgage holder to apply for a loan modification to lower our payment. They sent me an acceptance letter with the terms and agreement on it, it stated that my payments would be $657.00 starting October 1st 2009 and go up just a little by about 10 dollars on October 1st 2010 which was fine. On October 1st 2009 I made a payment for $675.00 and they stated that it was applied to my account. I then missed three payments because I was not working, but in March 2010 we got a income tax return for $10400.00, I immediately called Bank of America and spoke with a girl named Kimberly! I asked her how much did I need to pay to get my mortgage caught up and to pay one month ahead? She stated that I needed to pay $2, 660.00 and that would also pay me through April too as well! I paid the amount(check by phone) and I also got a confirmation number. At the end of March my wife calls me at work and states that we recieved a ACT91 notice in the mail. I called Bank of America and asked what had happened, they stated that after I made my payment on the 8th of March, 11 days later my home was put into foreclosure status on the 18th. I spent all of April calling Bank of America, I spoke with 21 supervisors and they all said the same thing "Sir we made a clerical error, We will correct it and contact you with in 24 hours!" But they never did! I hired an attorney in May (waste of time!) they were loan modificaation attorneys! I had already accumulated all the information that was needed to correct the issue, they needed to only contact Bank of America and have it resolved, but after I gave them all the monies that they wanted, they stopped calling and working on it! The new company that I was working for also closed down on October 1st 2010. They stated that because I was not working there was nothing they could do! They had from May 2010 to October 1st 2010 to resolve it. None of the monies since October 1st 2009 have not been applied to my mortgage account! They all have been put into a suspention account, now I owe over 12k and they are selling my house on January 3rd 2011 for sheriff's sell. I have wrote to two congress men about this and they start to investigate it and when they do Bank of America calls me and apologizes for the whole issue and say they are going to correct it, but never do!
I UNDERSTAND! AND I AGREE that something needs done ASAP!

I am still going through this. In 2008 I asked about aloan modification. We were bi-weekly but in danger of falling behind on our ARM at Wells Fargo. They tacked on a 95 fee. I called and complained and they removed it since I never filled out any paperwork for a loan modification because they turned me down before I ever sent in paperwork. Then in 2009 January we were running a little behind but never went beond 30 days. Then in April we finally got behind by 29 days on our March payment. They sent a certified letter with a 95 fee tacked on again. We paid everything totaling 4595 to pay one month ahead and make up for the last payment, interest late fee and that 95 fee. Again that 95 fee popped up this last month. We have been bi-weekly and perfect for 18 months. That 95 fee is a Broker Price Opinion. They do this when they intend to foreclose on a property. The Customer Service agents play like they dont know and noone can come up with an invoice or proof that anything was ever done. I am sending them a demand letter via certified mail along with a certified letter to the Attorney General for the State of Texas. I want that fee removed and I also told them to go down the road and try to foreclose on people that are actually behind...way behind. Like an investor who is trying to have a tax write-off for themselves not someone who lives there and tries to make payments on their Homestead. This is corruption at the HIGHEST level. They did not want to help when I was strugglinga nd now they are stealing when I am current. If anyone out there has the same problem with this so called 95 fee, please post a response to this. I am tired of their business practices. They need to be dealt with They have me in Loss Mitigation when I call in even though their computer shows me current with no lates. Scary

They are doing the same thing to us and someone we know. I am talking to a lawyer on Monday, who is already handling cases against Wells Fargo for the same thing.
I'm thinking 'CLASS ACTION LAWSUIT’
Way do they think they can get away with this?

I am going through some similar things with them also. I was issued a forbearance in November of last year. I was only two months behind. I started the forbearance in December and paid all the payments on time and has not missed a payment since. My husband and I both worked for a GM parts supplier. I was presented with a two weeks notice in November of 2008, I immediately called Wells Fargo, and asked them to modify my ARM. They informed me that they would get the loan modification done. I had to go for a month and a half without any income. I called them again and they told me that they could set me up on a forbearance . They sent my husband and I the paperwork to sign, when I read the $4, 000 balloon payment, I called them and said that I couldn't do the forbearance because I couldn't afford the balloon payment. Customer service rep. told me that the balloon payment would be pushed to the back of the loan, so we went ahead and sign and mailed it back. Made all payments every month, and when balloon payment was due made my monthly payment. Got a letter about 30 days letter saying that I didn't qualify for loan mod. and that I needed to send in the $4, 000. I immediately called them and asked why the balloon payment wasn't pushed to the end of the loan, and they told me because we didn't qualify for the loan mod. I expressed to them the rep. I talked to never told me that I had to be approved for the mod. in order for the balloon payments to be pushed back. I was on the phone for hours, reps. constantly telling me that I couldn't talk to anyone in loss mitigation, because they didn't want to deal with us anymore. I finally got in touch with a credit specialist working with Hope for Homeowners and she made a conference call to Wells Fargo. They talked with she and I and told me to resubmit a hardship, etc..
Trying to keep my home my husband and I sold some possessions . We made a payment to Wells Fargo on 7/7/09 of $3300. I later find out that they didn't apply the payment until 8/6/09, which put more behind because still wanted me to pay the $4000 balloon payment. I received my statement called them and asked about how they posted this payment and why didn't the extra $750 I sent didn't apply to my account. They said they had held all my money in a suspense account, and charged me and extra $98.92 for a foreclosure fee. I told them that I hadn't received any papers from a lawyer or them concerning them pursing foreclosure. Rep. then switched me over to collections, Collections refused to take charge off my account.I was them switched to another rep. was on the phone for over 2hours, without accomplishing any thing with them. I wish the government would do something about Wells Fargo and their abusive practices, and the rude customer service.

I would ask for a Complete lifetime payment history of your loan for your records and see if everything you have paid is shown on it. Make sure to keep all you receipts for payments. sounds like they are double billing you the 2400.00.
Request all promises in writing and make sure they received to loan modify requests.

Spring of 08, my daughter, son-in-law and 3 yr old granddaughter moved in with my wife and I due to him getting laid off from his job.
While he did odd jobs for cash and helped when he could while looking for a new job, it put my wife and I behind on our bills. Utilities went up, gas for vehicles used went up, groceries went up, etc., etc.
Contacted wells in Nov to arrange payment options to get back on track. Didn't hear back from them until Dec, when a lawyers office sent me a letter wanting me to let an appraiser into my home to appraise it's value for foreclosure sale. WHAT? I couldn't believe it!
I called the lawyer office and they wouldn't talk to me without authorization from wells. I called wells and they told me to call the lawyer and ask for a "reinstatement amount". In the meantime, I gave them my information for a "loan modification" program. The lawyers office said I need to pay wells $2400 to get reinstated. I did.
I called wells again to verify they had recieved the $2400 and they had. The guy then tells me that my payments would be suspended until the loan modification cleared, and that I wouldn't have to make a payment until May (this was in Jan). I still sent in payments.
In May, I authorized my bank to do electronic 'bill pay' to wells, 1/2 my monthly each two weeks. I recieved a letter from wells, my 'modification' letter, that said for me to pay $1900 in May, $972 a month for 6 months afterward! My monthly is only $554.
I called them back and told them I couldn't afford that, could they please put what was owed on the end of the loan and let me continue to make my $554 payments? They told me to resubmit another loan modification form, with all the same information as before, and they'd let me know in a couple of weeks. Didn't hear from them until July. Got a letter in the mail again from a lawyers office wanting me to let an appraisor in again. I called wells again. The lady told me to resubmit my hardship letter and all the other things AGAIN. Meanwhile, all the money I've sent in hasn't been applied to my loan, therefore, putting me further and further behind, and racking up more and more late charges and fees. Why won't they work with their customers? Wouldn't if cost them less to help them than to take their home and sell it in this market?
PLEASE HELP IF YOU KNOW HOW I CAN GET OUT OF THIS MESS!

The same thing happened to us! I made EVERY payment on-time from September 2006-January 2007. I didn't realize I was shorting the payment by $20.00. They accepted all the payments I made and placed them in a "Suspense Account" (Unapplied Account). We ended up in a HUGE MESS! Thanks for your comment. I thought we were the only ones!

I am also a victim of Wells Fargo customer service. I asked them to close an acct I cosigned for son I could pay on it without my son using it again. They called me 3-5x qd and acted like my request was just a cop out not to pay .
I was treated very rudely like I was a [censor], threatened with legal fees.
I sent them 3 letters which they have online and talked to them 5x.They did not bother to tell me the acct was closed until I told them I was going to file a complaint against them . It took almost 4 mos ? I think they train people to be stupid and rude so that they can get away with costly errors on their part. They earned 300.00 in interest by witholding that information . Most people dont know how to complain. My complaint already cost them about 150.00.

I have never seen such incompetence in a huge company such as WFAF-The customer service is awful to put it nicely. I have tried to get in touch with customer service on multiple occasions and no one seems to know what the F they are doing. I get passed from one department to another and I am tired of it. I can spend 45 minutes. I call one # and the lady tells me I need to call the # I just called. She says that there must be an overflow of calls and I got automatically transfered to her. So I ask if anyone there has a clue because I've called that # many times and it always seems to be a problem. Then when I ask her if I can speak to someone in charge she says she can't help me, I have to call the lease department. I just called and I got her I explained for the 100th time. The whole experience over the last few years is why the our economy is in the toilet. Beacause these people shouldn't be allowed to answer phones since they obviously don't know what's going on. WFAF should never be allowed to service anyone or anything. It's amazing that they are still in business.

Please join me in calling Wells Fargo Auto and tell them how HORRIBLY they treat every day hard working Americans who are a month or two behind on their car payments. They threaten, harrass, tape and corner people into submission and have zero accountability. Furthermore, Wells Fargo Auto Finance is part of Wells Fargo Bank in SF CA who took MILLIONS of American TAX PAYER money to fund and sustain their business as many of us and our friends lost jobs and income in this recession.
You can VENT your feelings by calling them at these numbers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

These are active as of Feb 19, 2010. Wells Fargo Auto Finance seems to be in the business of shucking and jiving, ie.. you call one of these numbers, they 'record' you, and send you on to another number. It's all about getting around a 60 minutes moment. I ask anyone reading this to call, and ask them about their business practices. Ask them about the MILLIONS they've taken from us, the US taxpayer and ask them why the continue to harrass and harm the hard working or willing hard working American they call all day every day!

Let's show Wells Fargo Auto Finance who we are!

You are absalutely right about the rude behavior of this financial section, after misrepresenting and flat out lying to people trying to perchase a nice afordible home for thier family, they abruptly caused a financial disaster that caused good people to loose thier jobs, homes and more, then they tryed to do it again and the gov. had to place an oversight commity (watch dog) to keep an eye on them, and after all that wells fargo have the gall to phone people up and ask for payments on time, when they were one of the top financial banks that caused good unsuspecting people to loose thier good jobs in the first place.I'm sure GOD will make them answer for thier evil greedy deeds on that day of judgement.

the united states should start giving tests on people before they get loans, or even allowed to live in this world, too many dumb people going around, especially you, you people that write all this stuff need to get a education, you have no idea what your talking about, most of the things you discuss in your post are done by MANY finance companies, banks helped build the US...sure they can be a ripoff..but what isnt these days

I should have done my research! I recently refi my auto. Within a day the phones calls came in. First they needed my last two years of w2s at which I declined and asked why? I then called the corporate division of Wells Fargo Auto Finance and talked with a loan proccessor and he told me that they need that to sell other products of Wells Fargo products. I had already declined to sell or have my info sold within their company.

One week later and several phones calls and messages. The local branch that payed off the orignal loan calls and needs me to have the w2s. I explained that the loan had closed. I asked him why he needed this since it was already approved and had closed. He said he did not need it for him personally, but underwriting needed this. Why can't these guys understand this?

I will tell friends and family not to do business with Wells Fargo.