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Waala Mobile
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www.waala.com.au
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1.0 5 Reviews

Waala Mobile Complaints Summary

0 Resolved
5 Unresolved
Our verdict: Engaging with Waala Mobile at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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11:38 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Waala Mobile charges made with no consent

7/11/17
I received my Telstra bill with an $5.99 from Waala Mobile under the name Buongiorno.com. I'm not paying for something I didn't request or consent to. This company is a rip off, scammers, the authorities should shut them down, I spoke to a woman when I rang today, she gave me an email address to complain to. They agreed to refund the $5.99 and take me off their list, I said good, they have been reported to the authorities

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Update by Prendy
Nov 07, 2017 11:40 pm EST

They agreed to refund the $5.99 and take me off their list, bloody scammers

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D
9:21 pm EST

Waala Mobile Service

hEy! how you started service on my no. [protected] without my consent. i never use your service as well as i don't know whats this and i also don't know that service is attached on my number. the optus charge me estra charges of this service. tell my service company to fix it. you charge me, whats this aa ? i don't give any amount to you. pls fix it or otherwise i'll take big action.
Thank you
Deepak

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8:24 pm EDT

Waala Mobile ###

waala.com.au is a scam. They’ve started to send text messages to my mobile phone and I thought they were just a scam. But I was shocked to realize that they’ve charged me for those messages… How did they managed to do it without my consent?

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Jay677876
, US
Dec 25, 2017 3:27 am EST

Nothing but a scam. Sent me a message last week sent stop to it and still messaged me this week taking another $5.99 from me.

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Kerryann1234
, US
Dec 11, 2017 12:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

I received a text on my phone last month on a Sunday, which I immediately tried to ring the number and was not mnanned on the weekend s- rang Monday said stop and I did not subscribe. When I got my bill, there was $5.99 on my phone and 4 payments of $5.99 on my internet hub. Now I ask, how the heck can I subscribe to ringtones on a wifi internet hub with no phone or keyboard access! Telstra wavied. It was supposed to be blocked, but is on my account again this month on the internet hub. I still am unable to unsubscribe because it is not a phone... Just waiting on my bill to ring Telstra again to get it cancelled. Tried to do so in advance but they won't do anything till I get my bill. Very annoyed. I should not have to do this each time I get a bill. This company needs to be stopped..

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Tuben1
, US
Oct 31, 2017 4:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Waala- what a scam. Can we all please complain to the telecommunications ombudsman. The more complaints the more serious they will take it and do something about it.

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Karen68
, AU
Oct 23, 2017 6:48 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

What a scam. Charged $5.99 a week for nothing then $15 for ifortune...
Didn't sign up and then had asked me to pay to unsubscribe.
Women rang me back as had technical issues and said I can request a refund.
Better chance of winning lotter.
SO ANGRY

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bribri12
, US
May 27, 2017 4:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Happened to me too. Don't try to unsubscribe (they will still charge you $5.99 per week). Call your service provider immediately and get all third party charges blocked on your service by making your allowance on the account $0. Please don't be foolish and not pay your bill as normal, as this reflects badly on you as a customer. Optus will take up a charges dispute on your behalf. The quicker you call them, and the nicer you are to Optus, the better. It is not their fault that a third party has put charges onto an account, so don't blame Optus or the person on the other end of the call. Although, I do wish that ALL TELCOS ask you when signing up to a new plan if you want third party charges on your phone, or if you want to add a limit. I would have said "yes" from Day 1, and would have never had to deal with this crap.

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Pharao Makoni
, US
May 18, 2017 1:40 am EDT

Yes i am optus prepaid. Just got 5.99 of my credit taken by waalamob! Im so angry i signed up for nothing. ! Clicked the link and "unsubscribed" but dont know if it will happen again. 😔

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Spydy
, AU
Feb 28, 2017 2:08 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I received a text advising I was subscribed to their service, immediate stop message sent. $5.99 charge on next account, complained and an ex gratia payment made. I did not accept waala's version of events that I had accepted there app or someone with access to my phone had. Immediately prior to "subscription acceptance" I had been driving for 1 hour 15 minutes in a no service area. Also after complaint correspondence waala's text messaging disappeared from incoming text list, but fortunately I kept a screen shot of details.

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Missyyoung
, AU
May 17, 2017 5:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Spydy

I've never heard of Waala until receiving a message tonight. I too am Optus.
I checked it on Google and here I am. Another unhappy soul receiving unsolicited messages.
Someone has passed on our details.

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Faithpoet
, AU
Aug 11, 2016 9:49 pm EDT

I am being charged $4.99 a week and never knew it. I have unsubscribed from Waala but I had their number and sms blocked and still got charged.
I am In australia.

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"Gutter bred with worldwide dreams"
, US
Feb 01, 2017 7:35 am EST
Replying to comment of Faithpoet

The Mo Fo' tried to get some amount of money out of me 3 times today. I'm in Australia and am on Optus prepaid...so far they havent been able to get 5 cents, so if you're a prepaid Optus customer things look ok at this stage, there are no charges..tho I do need to top up tomorrow, so let's see if they try and take some coin from me tomorrow.. I'll b pissed if they get any $ off me..keep y'all posted ;-)

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user1641980
, US
Feb 28, 2017 5:36 am EST

I in Australia and am on Optus prepaid, i to have been receiving annoying txt's from waala mobile. I have sent txt stop twice to opt out of a subscription i never subscribed to. The service providers need to take action on behalf of their customers to stop this scam from continuing.

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YangPG8
, AU
Jan 30, 2016 12:14 am EST

Never signed up for Waala, got charge $80. I don't know why the regular allows them to continue operating.

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Sydney123
Sydney Metro Area, AU
Mar 02, 2015 7:46 am EST

The Walaa mobile thieves have been charging $5 a week to my Vodafone account . Obviously I have never subscribed to such a 'service' . Do they even offer a reputable service ? Disgusting that some company can just start charging you and then put the onus on you to reply STOP to unsubscribe . Also disgusting that the mobile phone companies ( Vodafone in my case) are facilitating these crooks .

ComplaintsBoard
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7:49 am EDT

Waala Mobile Fraud, no delivery

I got a message with joke from my friend and when I clicked to share I received sms worth $5. This must be stopped!

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Kerryn Mckellar
, AU
Jan 22, 2014 3:59 pm EST

im not getting nothing from it they are just taking my money from my phone I don't want nothing to do with it

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Kerryn Mckellar
, AU
Jan 22, 2014 3:57 pm EST

I don't want to receive messages from waala club any more

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George Nour
Bangor, AU
Apr 26, 2012 10:06 am EDT

I got charged for a total of over $50 from my monthly bill from this scam company as well. I dont even know who they are and they robbed over $50 from me

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7:15 pm EST

Waala Mobile Money scam

Waala.com.ua took my money using Optus. I was charge for $50.00 overall but I didn’t subscribe to any of their services. I was told that I was replying their SMS and by doing so I’ve subscribed to their program. Total scam.

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Shieldsy
, US
Mar 18, 2017 3:28 pm EDT

I have been getting billed six dollars a week by Telstra for third party payments to Waala or boungiorno Aust. Who the ### are they ? I'm 64 what the ### is a ringtone provider ? Both companies are only electronic entities if you try to ring them . Curiously this billing started about the day I went to paperless billing to which you are less likely to read your statement . Have contacted Telstra and rogered them about it to which they say they will refund my money. Wait to next bill and see. Waala is definitely a scam.

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waala.com is a scam
Birkdale, AU
Sep 02, 2012 2:26 am EDT

i am in the same boat my bill came back saying i texted them every week downloading stuff when i never did such a scam NEVER USE THIS SERVICE it is a total scam

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Waala Mobile contacts

Phone numbers

1800 178 017 1800 751 907 More phone numbers

Website

www.waala.com.au

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