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1.5 409 Reviews

Volkswagen Complaints Summary

52 Resolved
353 Unresolved
Our verdict: With Volkswagen's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Volkswagen reviews & complaints 409

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1:30 pm EST
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Volkswagen terrible experience

I have problem with Sunnyvale VW. The transmission failed within the 100K mile warranty. Sunnyvale VW refused to repair the car under warranty and referred my case to VW of America for resolution. As expected VW customer relations also refused to address the service problem

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Ravindra MN
, US
Jul 13, 2017 4:31 pm EDT

Sunnyvale Volkswagen - Worst Customer support
I bought my VW E-Golf (Electric) almost 4 months now, every week keep calling them to get my Carpool stickers.
Never get any feedback, each sales keep saying BS every time.
It's really very frustrating to deal with these CAR DEALERS after buy a car, Sunnyvale Volkswagen - has Worst Customer support.

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Andrew
, US
Oct 27, 2011 4:00 pm EDT

I have problem with Sunnyvale VW. The transmission failed within the 100K mile warranty. Sunnyvale VW refused to repair the car under warranty and referred my case to VW of America for resolution. As expected VW customer relations also refused to address the service problem !

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5:39 pm EST
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Volkswagen service scam

I took my car in for a state inspection and oil change - they are free when you purchase your car there. I dropped my 2000 Jetta off at 9am. I didn't receive a call until after 5pm and they said my car wouldn't pass inspection because they found a leak in the power steering hose. This repair would cost $550 plus another $170 to flush all fluids. I told my dad, and luckily, he knew a thing or two about cars. He said that the power steering hose is the LAST thing that will break on a car and told them to just put a rejection sticker on the car and not perform the repair.

I took my car to Maypaw Tires in Norfolk, VA to have them take a look and do the inspection. They couldn't find ANY EVIDENCE of a leak on the power steering or anywhere else on the car!

The car passed inspection without having to pay over $700.

That is the last time I will take my car to Greenbrier Volkswagen.

**They also screwed my ex-bf on his newly purchased Passat which cost him over $400 (to repair faulty tires).

ALWAYS GET A SECOND OPINION!

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9:50 am EST
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Volkswagen female alert

I have a 1997 Jetta. (I keep cars a long time).

In September, 2008 I was in for repairs at Approx. $320.00 on my 97 at Greenbriar.

In November, $300. My car was due for inspection in December, so I returned the 1st week in December because the airbag light was on and was told that it could not pass the State inspection with it on. I paid $109 for a diagnostic test.

I was told that the drivers' airbag needed to be replaced at a cost of $1, 495. I seriously didn't believe it although I acknowledge that it could be a safety issue if the airbag malfunctioned and just came out suddenly on its own. The airbag had never deployed so I couldn't figure out how this could happen. At any rate, I was unwilling to put that kind of money in a car this old.

My service provider inquired if I wanted to speak to the general manager but I declined because I was lipid, incensed and bordering upon becoming (verbally) abusive. Mental constipation sat in where I could not process beyond the advancing month and having to park the car without an alternative form of transportation. Buying a new car wasn't a consideration as I expected to be unemployed the end of December but highly dependent on some form of transportation in search of alternative work. I also felt this was attempt to make me be Xmas for somebody as the explanation given me was completely unsatisfactory. It is also moot that this was a warranty issue.

Since my prospects had become so limited, I called the general manager of the dealership (curious if I had passed up an opportunity to make some kind of arrangement such as payment over time instead of upon receipt of service). I was told that I could get a brand new car with my car as a trade and money back. I didn't believe it because for the life of me, I couldn't figure out how no income was a finance opportunity. Then I remebered the problems of the "Big Three", FannieMae/FreddieMac, the banking industry and of course "the size ten shoe". This is 2008! The year of improbabilities is not yet over!

I am economically conservative and have never reneged on a debt but of course, anything I have purchased I always had a plan for payment. Common sense set in. This was ridiculous. I returned to the dealership just to confront the irony and to advise them that I didn't think this made good business-sense (in person). I am old enough to still value honesty and a hand-shake (and to recognize a shake-down however
ingratiatory the presentation).

I left there and sought help among my Internet Resources. I typed in "Volkswagon Airbag Light" and was sent to a page that among others included the experience of a lady that had taken her car in and had the reset of her light done. It appears that with a magical # of miles or time ... THE LIGHT COMES ON THAT YOU WILL TAKE THE CAR IN FOR A CHECK. Her advise was to take the car to an independent repair shop that specializes in Volkswagons.

I found one and took my car in. Another diagnostic test was done. The repairman cleaned the sensor and tried to get the error message again. Voila! There was no error message and I got my inspection done.

So, what was the $109 about? I no longer trust the service of Greenbriar and question whether this is gender specific bias. That is worth saving $1495!

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Volkswagen fraud and cheating

I bought my car in January of 2001. It is a used car (VW Passat 2000), but because there was no previous owner, it was bought as a new car with a new car warranty.

Ten months later my car started jumping, when I stopped the car, and then the check engine light came on.

I took it to the Dealer where I bought it from, and they said it would take $700 to fix, because I needed a new MAF(Mass Airflow Sensor). I paid it, because I had no choice at that point.

Eight months after that, the check engine light came on again. This time I was extremely angry, I asked the mechanic why the engine light was on again. He said he would have to check the car and see, it could be one of several reasons.

This time the report was the hose had a crack in it, and the engine wasn't getting enough air. This time because I was angry, they escorted me to the back to see my car, and the fore mentioned crack. They even said they would replace all of the hoses at no additional cost, but that this was not uncommon.

Side note: I had taken the car in for it's 45, 000 mile check-up, three weeks prior, and no one said anything about a cracked hose.

That visit cost $300.

Low and behold, yesterday morning my check engine came on again (six months later). I don't know of anyone who has a car as new as mine with this amount of care associated with it. I believe they sold my a bad car. When I bought the car, it wasn't even written up yet, they had just got it in. They rushed to inspect it, and unload the piece of junk on me.

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10:39 pm EST

Volkswagen !

Deel service center is a complete rip off. Always overpricing everything, trying to find any way to make a quick buck off of an innocent customer. This place is way over due for new management. It sucks! The whole place just seems a little too shady for my taste, im very unsatisfied with their fake smiles and high prices.

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3:27 pm EST

Volkswagen un-professional, untrained,#

The entire buying experience has been a nightmare! Please aviod this dealer ship at all cost. The entire staff needs to be trained from sales to managers! I wish I could return the car what a mistake this car buying experience has been. No return calls from sales to managers! The car I bought was given to me dirty, missing parts, empty fuel tank, scratches and dings, leaking roof, all which were promised to be taken care of the night of the purchase. I feel like a complete sucker! The sales rep steve even screamed at me the next day when I returned "what do you want me to do" when I asked him for the carpets and wind screen. I have tried to speak to the general manger but he never returns any of my calls. There is to many things to complain about. One thing I could say is please avoid buying a car from this dealership! One month later and im still fighting with these #. Please do yourself a favor a stay away!

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1:00 pm EST

Volkswagen retail installment agreement

I purchased through a retail installment contract a 2006 VW Touareg which I was told I could purchase at the end of my agreement for 2.48% interest . With my agreement coming to an end in a 7 months I decided to start researching options so I could make an educated decision on keeping or turning my vehicle in. I have now learned that this financial product I was sold does not exist and I am stuck with my vehicle until the end of my retail contract - June 2009.

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jilliemarie
Chula Vista, US
Aug 24, 2011 11:30 am EDT

Yeah, good luck with that. They simply don't care. Their end-of-lease agents must be on a commission plan where they keep half of what they charge you. There is no other explanation for how nasty they are.

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Thomas Plesser
Rockville Centre, US
Jan 15, 2009 7:05 pm EST

I am at the end of my 3 year lease with my Touereg. I was preparing to turn in the car early. I thought I had 1 more payment to make when I noticed I owed 2 more payments. I called VW credit to inquire as to why there was an additional payment, since my leased ends within 30 days.

I was told that I had a "balloon" payment on my lease agreement and that I owed VW another payment. I was not told of this payment when I leased the car. If I had known, I would not have leased the car if I had known that. I have been a VW, Audi & Porsche customer for many years. They would not give me a courtesy in waiving the payment even when I told them I planned on leasing a Jetta next month for my childrens use. I obvious will not be taking on a new lease with VW again.

I will formally complain about this payment in writing tomorrow with VW credit. I hope they have a change of heart because they have turned off another customer.

Tom Plesser

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7:52 pm EST

Volkswagen belly in the baby

What a ridiculous commercial...a ridiculous way to sell cars. I wouldn't buy one for sure. Talking to women about putting or not putting babies in their bellies to buy a German car is reminiscent of Nazi Germany. I know that's an extreme reaction, but that's exactly the first thing that came to mind the first time I saw this commercial. I can't believe Brooke Shields agreed to do it.

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NordlichtimNorden
, DE
Mar 06, 2010 12:07 pm EST

It is so wrong to still think that everything that is connected to germany has to do with the nazis.
It's annoying the hell out of me. Why cant we do jokes? ... All those nazis arent around any more and today's germans dont have anything to do with those nazis. So why would ya say that about a commercial? AND PLUS this commercial is not made by germans, it is also not on TV here!

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User
Arizona City, US
Apr 26, 2009 10:13 pm EDT

You're an idiot.
It's clearly humor.

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sharpobserver
Norcross, US
Jan 09, 2009 5:14 am EST

I have to agree with the original poster. I too instantly thought of Nazi Germany and the "baby factories" with women having babies for the advancement of the Aryan race. I know, I know, the commercial was meant to be funny and the company is good and all are innocent, BUT it is not a wise move on their part as there's a whole generation of people still alive, watching, who have relatives that have gone through hell and have bad memories of such things. There are probably a number of Germans who don't like the connection either. If you are not personally connected to this part of history or are forunate to be young enough that it doesn't affect you, that's fine but a good segment of the population needs to be considered by the company when advertising in this manner, it's not good for THEM.

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Eloise
,
Nov 15, 2008 10:12 am EST

I think that the German Engineering commercial is fine. They are just being sarcastic! I don't think that we should connect the Routon German Engineering to the Nazi's. Just because Volkswagon is a German car company and works with German Engineering doesn't mean that they are a bad company!
I also don't think that Brook Shields should be criticized for being in their commercial! She is probably just a sarcastic person who just probably said Oh! That would be funny! People having kids for a car!?! That sounds hilarious!
I think that the commercial is funny. I don't care if the Nazi's pop into your head every time you think about German Engineering! That's not the message that Volkswagon is trying to send out! They are just trying to make us laugh!

Don't complain that their commercial makes you think of random BAD things! I'm sure that you've done something to make someone or multiple people think about Bad events from the past. Whether it be Hitler or one time when they were little and something happened!

Just don't criticize people about something that you've probably also done.

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baby for love
,
Nov 09, 2008 5:54 pm EST

I'm having a baby for the german engineering...now where is my routon!
it's suppose to be funny not mean...i love those commercials and I'm pregnant and i ask my husband for a routon all the time...LOL

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3:28 pm EDT

Volkswagen insensitive commercial

I am completely appaled by the 'Routon Boom' commercials. These commercials are pasted all over the television networks and appear to be played more than the political commercials. Their lack of sensitivity to the people that cannot have children is unexcusable. The pain associated with not being able to have a natural child is undescribable. Then they play these stupid commercials that portray that people are having children just to get a minivan. This commercial needs to be pulled off the air!

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Tully Blanchard
, TW
Mar 12, 2009 2:27 pm EDT

You know what Rodney Dangerfield said, "You know what the best part of having kids is? Making them!"

In reference to the whiner about the Routon commercial...Yawn

john7777
john7777
Louisville, US
Feb 03, 2009 10:17 am EST

I love the VW commercial where the suicide bomber gets into a VW and pulls up to a crowd of people and blows himself up, but the car is undamaged. And the slogan is "Ya we build them that tough" Look it up on Youtube. Type in VW suicide bomber.

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Anya
Fayetteville, US
Feb 03, 2009 10:08 am EST

Holy ### some of you people are nuts!

Seriously, just because some of you can't have children, you are offended because other people CAN? Brooke Shields is JOKING about people 'just having babies to get the new Routan'. If you can't tell that, you are obviously poorly educated. The van is for families, families with kids and babies, so that is what they are advertising for. The childless are NOT their market. If you don't have a kid, get a damn sports car and enjoy it.

The commercials are funny and satirical, it's not serious! For crying out loud, it's people like you that give Americans a bad name.

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Nancy Shaw
,
Nov 09, 2008 3:28 pm EST

This commercial is insensitive. It reminds me of the horrible experiments people were subjected to during world war II in the concentration camps. What are they thinking? My girlfriend was in a Auschwitz and suffered being repeatedly raped for "german engineering" Get this off the air- surely you could come up with something better than that.

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Jenny
,
Nov 06, 2008 8:25 pm EST

Get a life people.

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vwh8ters
,
Nov 06, 2008 10:28 am EST

Sorry that you cant have babies but thats apart of your life just because you cant doesnt mean that anybody else is going to have babies and the majority reason for a van is because you have children because it is easier to get them in and out. This commercial isnt any different than the dodge caravan they had the whole family driving to the game and when they got there they were showing how they whole family can use the different features. Even the dog. The whole point to the commercial is to get the german engineering van for that reason not any others. So you really need to ask yourself WHY am I really making a big deal about this? Oh and VW is the ###.

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w nicholson
,
Nov 04, 2008 7:27 pm EST

Never have children. I don't and never have, but come on this is the worst comercial in history and I would have thought Brooke Shields had more class. I mute them every time they come on so don't tell me don't watch if you don't like it. I don't watch, but if I was a pregnant woman I'd be soooo offended. It will be a clod cold cold day in the hottests part of hell before I ever consider buying any sort of VW product. BUY AMERICAN or you won't have any American LEFT.

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sharon girulat
,
Nov 02, 2008 1:19 am EDT

If this bothers you, then you surely should not have children. Imagine the pain you would feel if your child were one who became addicted to pot, heroine, meth or ? And you had to watch the plethora of films, movies, let alone commercials, portraying it!

These commercials are a hoot, because they have absolutely NO sensibility whatever in them. The only thing better would be to do a Lucy spoof with them. I love that someone like Brooke is able to be so totally ridiculous, with a straight face. We should all learn to make light of more things...not more serious!

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gary
,
Nov 01, 2008 8:04 pm EDT

Are you kidding me? You got angry over this? You really have some problems.

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5:22 am EDT
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Volkswagen no one should ever purchase a vehicle from them

Me and my husband purchased a new VW Jetta from the Mike Haggerty Volkswagen dealership in Oak Lawn, Illinois. About a year later, we had trouble with the latch that keeps the trunk open. My husband took it in to the service department so that they could make an assessment of the problem. The service manager and the mechanics did EVERYTHING they could do to NOT help. All they did was deny that the part could have been faulty. They even tried making my husband sign pre-written statements saying that the defect was not there problem. My husband refused to sign 2 of the 3 statements because he disagreed with some of the content in the forms. He kept the copy that he did sign which then infuriated the service manager and the mechanics. They proceeded to verbally assault him and then tried to PHYSICALLY assault him. Later that day, I called to complain about the poor service and the savage and unprofessional behavior of the employees to the manager, Mike Haggerty. Initially he acted as if he could not hear me over the phone, and then as if nothing was wrong with the service my husband was provided. He literally said, " Well, what do you want me to do?"

Just a warning, this dealership hires nothing but imbeciles who are only out to screw people. If you are looking to buy a VW or any other type of vehicle, stay away from this dealership! Mike Haggerty needs to have his business shut down permanently secondary to the poor service his dealership provides! He might want to consider a course on business ethics too.

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upset slim 2
Chicago, US
Apr 17, 2011 10:30 pm EDT
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I have heard the rumors about how horrible the service is at Mike Haggerty Volkswagen in Oaklawn, but guess what I have experienced it for myself. I dropped my Volkswagon Toureg on a Monday, 04 April 2011@0934 am. It was dropped off for an oil change and the airbag warning light was on. I had to call the service department on Tuesday, 05 April 2011@ 4:30p.m. to be told that my car was just being checked, I received a call @ 5:30p.m. and was told the oil change was completed but the wiring was burnt out for the airbag. I asked the service person to go ahead and fix the vehicle. I never received a call that night or the next day until I called the service department on Wednesday, 06 April 2011 @4:30 pm. I was told that the part for the airbag was not ordered and if they ordered it now, it would not be in until Thursday, 07 April 2011. I stated they have had my car for three days, they was suppose to order the part on Tuesday, but the part was not ordered. I told them I was coming to get my vehicle. This is not the end of the bad service. I drove my vehicle for two days when the coolant light came on in the dash board that stated stop the car immediately and check the coolant fluid. When I had a auto store to check the fluid because I could only make it off of the expressway. They stated they coolant fluid was wayyyyyyyy below the min requirement (I have photos), washer fluid was not filled. Remember at the beginning of the letter I stated I had and oil change where they are suppose to check and top off all fluids. I completed a complaint on their website, but no reply. Do anyone know how to get in contact with the owner of this dealership so I can inform him of the poor service at this dealership. Now I have to make an appointment to drop the same vehicle off at another dealership to complete the job that was not done. Ohhh they did charge me for putting the vehicle on the machine but did not complete the work. I still can not drive my Volkswagen Toureg until I get it to another dealership.

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Benjamin Dover
Chicago, US
Jan 14, 2010 6:21 pm EST

Went To Mike Haggerty VW in Oak Lawn today 14 January 2010 where we bought 2 of our cars and spent $60, 000 in 2008. My engine light went on so I stopped there to have them look at it. First they tried to sell me a plan that will inspect my car and check all the fluids for just $259.00, my car only has 18, 600 miles and is 2 years old. No problem for them to hook up my car to their computer to tell me whats wrong, but if the problem is not covered by warranty they will charge me $80.00 for the diagnostic service. I went down the street to T.Js Auto at 10117 S. western Ave in Chicago they hooked up my car to the computer and reset the error code in 2 minutes, said it was due to the gas cap being loose and vapor error. Told me it was nothing to worry about. problem fixed in 3 minutes and they charged me nothing! Thanks Mike Haggerty so glad i have a warranty on my car? That's ok we were going to trade in both cars in the spring and buy a Touareg & GTi later GQQFS. Patrick Mini & BMW is excellent when we had cars from them before and no service problem B.S. like Haggerty, looks like we are going back to Patrick for cars. Mike your staff sucks at VW. Frickin VW Blows...

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Volkswagen vw is not solving the problems in their brand new cars

I was a real vw lover until I got my own brand new polo. I got my vw polo in december 6th of 2006 as brand new with chasis number as wvwzzz9nz7y082612.

After the end of second month problems started to occur. Some noises under the car rised. I take my car to dogus oto in turkey which is the dealer of vw. Dogus oto told me that the sound was very normal and coming from the "spiral" shaped part placed in the exhaust system. I listened the noise in my friends' cars as ford fiesta (2005) 1.4 gasoline engined and toyota yaris 1.0 gasoline engined (2005) but no noisy sound was rising from these cars. Also they were older than my car and their engines were weaker than my car's engine their engine and the other parts were working with less disturbing noise.

After 4 months, another unhealthy sound started under the motor hood. I made a technician who I know that is skilled, listen the sound, and he said me that the sound was not normal. After this comment I take my car to dogus oto ã��ã�â°zmir again and 2 technicians of them said that it was normal and make me listen the same sound in an 3 or 4 year old polo. After that I asked them to make me listen the same sound in the test-drive car or in a brand new car. They make me listen the sound in the brand new car but there were no sound existing. But my car was 8 months old and the compare of my car with 4 years old cars was not fair.

Also in june when my car was 6 months old, the plastic part holding the rope in the tail door broken at the hands of nearly 5 kg weight. I can send you pictures if you will send me your e-mail address. Now I am asking you: "don't vw carry out torquemeter tests in their research & development department?".in design process, incase of designing a plastic part that will carry a certain load, they should had tested its strength. Because a plastic part broken down under a 5 kg load makes other people not trusting to vw. Other brands as toyota yaris and ford fiesta used 3 parts to fix the rope there instead of 1 single piece as you did. So in 3 part design the part is not breaking down only move out the other part and one can easily replace it correctly. If you will use single piece design you should have used a material which has higher strength to stand stable under shear force. At the hands of vw design I will have to change all the plastic part in that region and pay near 70 euro.

Also for about 8 months my seatbelt making noise so much to take my concentration out of the traffic. I am really bored of this sound. Vw tried to fix it but they made the sound worse.

I wrote all of the things above to vw ag in germany 4 times, but they teased me instead of considering my problems. Their attitude was not suiting with consumers satisfaction.

Dogus oto which is legal dealer of vw in turkey, is not solving any problem of my car

-they break down the door locks of my car. I take my car to them 4 times but they didn't repair it.

-my car's exhaust system system has a problem. They are not accepting that problem while there is very loud noise existing in my exhaust system.

-they used silicon on my front panel while its use is forbidden at the hans of safety standards because incase of a fire it speeds up the fire in my car. When I asked them, they did not answer me, if they removed the silicon or not.

-there is a constant frequenced sound like the noise of a belt in engine system. At first they said me that there is a problem, and changed 2 parts of engine system. But the sound didn't disappear. Further their recommendation was "there is no problem on that car and all the sounds are normal". After that recommendation, I asked them to make me listen the same sound on a different car with the same engine type of my car but they did not let me listen any.

According to the cases I have experienced, I can say that vw is cheating the customers.

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9:21 am EDT

Volkswagen defective water pump

I was operating my volkwagon jetta down the street from my house. Vehicle has 85000kms. Operating the vehicle on the last valid day of my 5 year powertrain warranty. Vehicle overheated.
Turned out the PLASTIC impellar on the water pump busted. VW canada only covered the water pump and not the labour. Placed a new identical water pump in my vehicle. VW advised that they would not pay the entire bill because I did not have the vehicle diagnosed on the day in question. Even though all the dealerships were closed and I wasnt able to bring my vehicle in. That is not indicated in the contract. VW further advised me that even if I brought my vehicle in the day after they would not have covered the warranty. Ultimatley means that VW does not honour their warranties.

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Mark Stratton
,
Oct 16, 2008 7:08 pm EDT

I agree. I own a VW Jetta 2003 (1.8). I have experienced numerous problems since purchasing my vehicle, have spent over $8, 000 in repairs over the past 2and a half years. Water pump went out at 92, 000 miles, completely destroying the engine since the engine is an interference engine. After having the engine replaced (over $5, 000 for parts and labor), the engine fan mogile went out, numerous electrical issues, just recently engine fan switch went bad causing the car to overheat which in turn blew the secondary water pump 1 week after replacing engine fan switch and secondary water pump the engine fans themselves went bad causing the engine to again overheat. Still owe 2 and a half years of payment and almost $9, 000 total in repairs already.VW America will do NOTHING. I am not rich and am being drained financially by my car. I hear your frustrations.

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Volkswagen bad engines

Vee Dub Parts Unlimited... P U your engines stink! I bought a 1600 Dual Port Long Block and four of their engines and four months later and $1, 500 in wasted repair labor my Bus is still without a good engine. The engine was put in and taken out many times. Tuned, Oil changed. Metal shavings found in the oil. The engines sat for weeks at a time on the floor of their shop. Their engine builder John told me..."I did not build that one"...Well I ask who did? They might be trusted for parts if you stick with the brand names. But ALL of their engine stink and I am sure there are many out there with a story to tell about them. Do yourself a favor and save yourself money do not buy any engine from Vee Dub Parts Unlimited of Huntington Beach, Calif.

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Jeffrey
,
Sep 11, 2008 4:23 pm EDT

I finally got the owner on the phone and he had no problem refunding my money. I do give his staff an F for poor customer service though. The people that work for you represent who you are and those kids are making his store look really bad. I can see how other customers get upset because things are not getting handled properly.

If this return transaction goes well this will be my last post here. If not I may be back...

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Jeffrey
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Sep 11, 2008 2:29 pm EDT

What would you do if...

You ordered an aluminum dash to save yourself some time making a pattern and when it got to you it was cut too small and very crooked?

I sent an email with no reply all day yesterday, I called VW Parts Unlimited and the kid at the counter was rude and said there was no way they would pay to return and replace it. I told the kid to tell who ever answers the emails I sent an email with a picture of it taped in place on my dash so there is no way they can say it was a good part. Check out the picture of it fitted with the jagged edge on top.

I sent a second email telling them they had until 5 PM today to respond to my complaint and make things right. Maybe the kid at the counter did not tell anyone, maybe they do not read emails, I don't know maybe one of the people from VW Parts Unlimited will see this posting and do the right thing.

[URL=http://i57.photobucket.com/albums/g232/fitnessforyoutoo/Chop/DSC00329.jpg][IMG]http://i57.photobucket.com/albums/g232/fitnessforyoutoo/Chop/th_DSC00329.jpg[/IMG][/URL]

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Volkswagen scam and fraud

They quoted me a price of $250 for servicing my car, when I went to pick it up they asked us what they quoted and then laughed and said it really came out to $900. When I complained to the service manager he did very little, no one called me back as promised so the next day I showed up there to settle the matter. They took me to one of the owners office, who ended up being a real poor businssman. They said they already put a lien on the car, and locked it up and I had two choices to get it released - either pay the bill in full (and in cash) and the car leaves fixed or they can take the new part out and then I would have to pay $600 in labor for a broken car. The real problem for me is that if they had been honest about the repair cost then I would have declined to repair it since it was only to repair a convertible top, not needed to drive the car. I have a working roof now, but it was not worth what I was forced to spend. I walked out of there feeling bullied and I paid under duress. If I did not pay, my car would not be released. I called the VW of America and they were wonderful, they are working with me now to see what can be done. I offered to meet them half way and pay $450 but they would not accept blame for their service departments mistake - instead making the customer pay. The owner with the poor business skills actually said to me that if I had bought the car there or had it serviced before he would have worked with me more. I went there to figure a way for us to negotiate, but I left there feeling completely scammed.

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Elena Helton
,
Jul 21, 2008 4:12 am EDT

July 9, 2008

10853 Lake Thames Drive
Cincinnati, Ohio 45242

Stefan Jacoby
2200 Ferdinand Porsche Drive
Herndon, VA 20171

Dear Mr. Jacoby,

As a past and current owner of multiple VW's, I find myself ultimately troubled in writing this correspondence. Upon purchasing my 2006 VW GTI w/DSG, I relied upon my past experiences with VW as being part of a family who has owned approximately 4-5 VW's over the past 15 years. To that extent, I was pleased in leasing a GTI for my mother to drive as I relied on the company's great success and automobile craftsmanship. Unfortunately, before my car even reached 10, 000 miles, I had a transmission overhaul much to my surprise. Additionally, around the same time, the GTI shut down which was ultimately due to a coolant system problem after I opened the hood and almost had antifreeze steam out and explode all over my body. While my mother, the primary driver of the vehicle and myself were quite upset that her top of the line GTI was out of service for a major repair, we simultaneously understood that not every single product could be produced full proof and be totally free of problems.

Recently, around the 20, 000 mile mark, our GTI once again has gone through major problems. The initial problem of the car violently jerking and erroneously shifting between first and second gear had appeared once more. At first, my mother dropped the car off to Kings VW in Loveland, Ohio to have the dealer diagnose and correct the problem. After relaying all of the information to the dealer that the car violently jerks and shakes thus aggravating her herniated disks and post-operative brain surgery condition, the diagnosis of the GTI revealed nothing. Moreover, to our detriment we were left with a $30.00 rental car fee for a problem that not only caused my mother great stress and pain, but also led to our doubt as to whether or not VW was the company we once believed in.

After not finding any issues with the car or being able to replicate the GTI violently shaking at the dealership, I personally drove the car to the dealership and replicated the problem within ten seconds of driving the car with the service manager accompanying my mother and I. After leaving the car with Kings VW for a diagnosis, the ultimate conclusion was a complete transmission overhaul once again. At this point, my mother and I had completely lost faith in the product we had purchased.

Upon receiving the GTI from the dealership once again for a second transmission overhaul, I inquired about having a return of my $30.00 rental car fee from the dealer. Ultimately, they denied the request. Thereafter, I expressed my concern to VWoA for not only a $30.00 refund, but another form of remedy to re-establish the fact that there was some sort of customer service behind a product that failed not only once, but twice in regards to a major overhaul. In the end, the customer service representative denied remedying the $30.00 rental car fee we had paid for in addition to denying us a courtesy one month waiver on our lease payment due to going through the trouble of major repairs with this vehicle.

As a current law student prospectively sitting for the bar examination very soon, I have had my fair amount of contract and warranty law discussion. To that extent, while I understand the provided warranty exists for reasons like this, it does nothing to re-capture my mother's or my own loyalty to VW for future purchases. While speaking to the VWoA representative, I was provided with boilerplate warranty language that did nothing to reclaim my confidence in the car, and on a broader spectrum, the brand. As both you and I know, VWoA relies heavily on repeat customers as VW and its subsidiaries account for a "cult-like" clientele base. Unfortunately, as I write this letter today, I have been let down by a company who I put my money and trust in to over the years as I was planning on doing so for myself and for my children in the future.

I have not made any phonecalls to VWoA as of recent in order to express my frustration at the quality of craftsmanship or customer service that VWoA has provided. Moreover, to be blunt, I do not know if it is even worth it to pursue legal recourse through Ohio's Lemon Law Codes as I believe it would be easier to have future prospective problems cured through warranty service rather than a legal claim which would not only sacrifice my time, but sacrifice your brand recognition in the court of law. Additionally, it would probably be easier to just take my business elsewhere at the termination of the lease and “call it quits” with having a VW in the future. At this point, all I ask is for something to be done to reclaim a current customer's confidence in your brand. As a business man, you will probably agree that waiving a one month's payment in addition to the return of a $30.00 car rental fee will ultimately prove better than losing "cult-like" customers who would have ultimately re-purchased many more vehicles for themselves and their family in the years to come.

Respectfully Submitted,

Alan J. Spivak (lessor)
Elena Helton (mother and primary driver)

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12:38 pm EDT

Volkswagen several mechanical issues

I purchased a 2006 Passat in October 2006. Since that time, I have had my car in the shop 9 times, including right now. I have had several engine and transmission issues, as well as radio, AC, and electrical problems. My issues seem to be temporarily fixed at the time I take the car in, but re-surface shortly after. I am completely unsatisfied with the service I have received and will never own another Volkswagen vehicle or recommend one to anyone I know.

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11:51 am EDT

Volkswagen customer service/free services

I purchased a brand new jetta last year. I wished that i had found this website before my purchase however i have learned from my mistake. they "offer" free oil changes and car inspections however getting an appointment to get the services completed is like trying to find gold. one rep stated that they could not take me to work on the shuttle, another suggested that i drop my only vehicle off the night before (no suggestion on how i get to work the next morning). I would not recommend their car dealership to any one! At this point I am now ready to pay for all the "free" services that were offered because i know that i get what i pay for.

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Volkswagen terrible quality and terrible service

Claremont VW and VWSA have sold me a brand new car that started rusting from 4 weekd after taking delivery. Since then, the car has been back approx. 7 times for rust repairs/body work issues and general bad quality of workmanship. It has reached the point now where they "repaird" body work issues, but they have completely stuffed up the boot. It no longer aligns with the body and sets the alarm off at random times. Claremont VW and VWSA now refuse to rectify the damage they have done and refuse to return my calls or even speak to me.

I unfortunately do not have the money to go to a lawyer and i suspect that they know this.

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john okane
Riverside, US
Jul 10, 2010 11:00 pm EDT

I have a vw 2007 rabbit, at 40000 mile there was a glitch in the second gear, at 62000 miles the transmission slips all over the place. they are nice when you buy it new and zip when their product is [censor].

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12:00 am EST
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Volkswagen bad quality product!

I both a certified vehicle 2003 Volkwagen passat 31,000 miles on June 2006. Since them I have been having too many problems , the last one in the the door (driver side) make sharp sound when opening, this will be the third time that I go there with the same problem and they do not fixed that properly, also now it has problems in the driving system. Before more problems in the belt serpentine, and other parts. I heard from the customers that they brake the cars deliberately in that dealer, it should be the case, it is hard to believe that a 2003 low miles car made in Germany (right not it has 51,000 miles) has sooo many problems. The car is still in warranty, but not for all parts.

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natasha kemli
,
Mar 09, 2008 6:33 pm EDT

i have had many problems with my car since i bought it in 2005 but volkswagen have yet to deal with my constant complaints. i have constantly been calling and sending them emails but when do get through they state that they never received my email. i have yet to have one email reply from them since my problems started.

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12:00 am EDT

Volkswagen lottery scam

Recently I recd this following mail:

The lottery department
Volkswagen automobiles
22 garden close, stamford,
Lincs, pe9 2yp, london
United kingdom.
official prize notification
This is to inform you that you have been selected for a cash prize of £450, 000.00
(four hundred and fifty thousand great british pounds) and a brand new
Volkswagen car, international programs held on the 29th of october 2007 in
The london uk.
To file this claims kindly contact engr. mike brown with the information below:
Engr. mike brown snr.
Phone number:tell: (+[protected]
E-mail: [protected]@yahoo.com. hk
Accept my congratulations once again!
Best regards,
Sir kelvin morgan
Online co-ordinator
Volkswagen lottery online promotion.

Pls let these people know that most of us now know this is some kind of fraud mails, pls be aware of these kind of mails.

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12:00 am EDT

Volkswagen scam winning email

The volkswagen automobile company, uk
2007 international promotion,
Claims department.
22 garden close, stamford,
Lincs, pe9 2yp, london
United kingdom.
Email [protected]@yahoo.com. hk
Tel: (+[protected]
Reference number: :[protected]/21

Dear: winner,

please contact mr. scott peterson of express courier service with this email address: [protected]@yahoo.co. uk

He would be responsible for sending the original documents and funds to you. this documents and funds will be couriered to you as soon as you adhere to all instructions from the courier department. this documents will be forwarded to the lottery headquarters for final payment of your prize money. please oblige to follow their instructions so the document can get to your present address on time. do ensure to file your claims to them with the following details below:

1: full names
2: address
3: your sex
4: your age
5: marital status
6: occupation
7: moble number
8: home number
9: office number
10. country, city

A copy of your verification particulars and scaned copies of driver's lisence or any form of national identity. endeavour to make your winnings confidential during the process of the transfer of your winnings.

You can call mr. scott peterson
Email: [protected]@yahoo.co. uk
Tel: (+[protected]
Fax: +[protected]
Thanks for your understanding.
Engr. mike brown

Express courier ltd.
Head office: link house,
1c church street, whitchurch
Hants, rg28 7ad england
Reg order no:pj4537573m
Parcel delivery/courier charges
Tel: +[protected]
E. mail: [protected]@yahoo.co. uk

Attn: raju hazarika

This morning we recieved a message from the british inland revenue commision ordering us to put a stop to the sending of your winnings to you (raju hazarika) and they claimed they are the cause for the delay in the sending of your funds. you are adviced to send the inland revenune comission board a mail to their email address for their stop order reasons. when contacting them, you are to include this order number as your subject. reg order no: pj4537573m

note: you are to quote your complete names, address, prize won and your direct phone numbers so that they can honour your letter, contact them now we are sorry for the delay. once again I say congratulations and always inform the courier company with your dealings with the inland revenue commission board.
Their contact: [protected]@yahoo.co. uk

Good luck and congratulations once again...

Open 24hrs-7days-365days a year

Yours faithfully
Mr. scott peterson jnr. (dispatch officer) management
Tel: (+[protected]
Fax: (+[protected]
Express courier ltd.

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Robby
, ID
Jun 16, 2009 10:09 am EDT

Oh is great

R
R
Robby
, ID
Jun 14, 2009 5:23 am EDT

What this?

R
R
Robby
, ID
May 21, 2009 11:50 am EDT

Can you explain...

L
L
LING TEJONES
,
Dec 24, 2007 5:00 pm EST

I also recieved this kind of email. heres the message

The Isle of Wight Courier

EXPRESS COURIER SERVICE.
Express Courier Service Limited
Premier House
24 Brunel Way
Segensworth East
Fareham
Hampshire
PO15 5SD.

20th December, 2007

Dear EMELINA TEJONES

Please be informed that your funds is ready for DISBURSEMENT. The name in our list of shippment is {EMELINA TEJONES}One the National Lottery Winner who have been officially cleared for payment by the Lottery Baoard. A description of your package and delivery details have been stated Below.You are regiure to send us your information so we can be able to process with the delivery.

DESCRIPTION OF PARCEL TO BE DELIVER.
Tracking Id -- -- -- -- -- --
Parcel Details Certified Cheque of £450,000.00,A Winning Certificate And Volkswagen Car.
Status Unclaimed
Present Route Heathrow International Airport UK
Destination Laserna, Nabas, Aklan,Philippines
Telephone +[protected]

------------------------------------------------------------- --------------
Delivery Information/ Parcel Description
------------------------------------------------------------- --------------
Parcel Order No. :...OBC55617
Delivery Terms: ... International Delivery
Consignment Note No: ... XBN103940394-00
Colour of Parcel: ... Brown

"Express Forwarding Services" is a registered and copyright trade marks of :- Express Trans International Ltd".
==================================================================

You can now begin the final step of the claims process, which is the delivery of your prize to you.

We offer Threer-type of service for prompt parcel delivery to customers. Find below our delivery options, you are required to opt/ choose one option,which will be convenient for you,for your parcel delivery .

A. EXPRESS WORLDWIDE CLASS DELIVERY 24 HOURS { OVER NIGHT}
Mailing:... £ 60.00
Insurance:...£130.00
Car Shipping:...£60.00
Handling charges:...£100.00
Vat:...£ 40.55
TOTAL: £390.55

B. PREMIUM SWIFT CLASS DELIVERY 48 HOURS
Mailing:...£ 65.00
Insurance:...£120.00
Car Shipping:...£40.00
Handling charges:...£100.00
Vat:...£ 60.00
TOTAL: £385.00

C. NORMAL EXPRESS CLASS DELIVERY 72 HOURS
Mailing:...£ 55.00
Insurance: ... £130.00
Car Shipping:...£50.00
Handling charges:...£100.00
Vat:...£ 30.00
TOTAL: £365.00

NOTE: That your prize is protected by a hardcover insurance policy, which makes it impossible to deduct any amount from the prize before it has been remitted to you. This means that the above charges cannot be deducted from the prize and hence must be provided by you before your prize is transferred to you.

This is in accordance with section 13(1)(n) of the national gambling act as adopted in 1993 and amended on 3RD july 1996 by the constitutional assembly.This is to protect winners and to avoid misappropriation of funds.

End your response to indicate your option within the next 24hrs,because you only have less than 10 Working days to claim this cheque and after this period,your cash prize will be deemed to have been forfeited by you and will be reused in the drawings of the next edition of the lottery.

So we will be expecting your mail on the option you have choosen and the payment method the above options will be forwarded to you and after payment must have been confirmed by our account officers we will be able to finalise and send you your winning prize.

And note that you have to hestine up to avoid any unconstigent obligations.

Regards
Mr. Scott Peterson Jnr.
Dispatch Officer
Tell:(+[protected]
Fax:(+[protected]
EXPRESS COURIER SERVICE LTD.
...
This message, along with any attachments, is strictly confidential, and intended solely for the use of the person or organization to whom it is addressed. It may contain privileged and confidential information which is covered by legal, professional, or other privileges. If you are not the intended recipient, you should not copy, distribute or take any action in reliance on it. In this case, please destroy the email and its attachments. Any opinions presented, expressed or implied, are solely those of the author and do not necessarily represent those of the Company.
Copyright © [protected] EXPRESS COURIER SERVICE LTD . All rights reserved. Copyright © [protected]. All rights reserved

--------------------------------------------------------------------------------
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Volkswagen Customer Reviews Overview

Volkswagen, often abbreviated as VW, is a prominent automobile manufacturer known for its wide range of vehicles. The company offers a diverse lineup that includes sedans, hatchbacks, SUVs, and electric cars. Volkswagen is recognized for integrating advanced technology and safety features into its models. Additionally, the brand provides maintenance services, parts, and customer support for vehicle owners. With a global presence, VW aims to cater to various consumer needs and preferences in the automotive market.

Volkswagen In-depth Review

Overall Rating: Volkswagen offers a wide range of vehicles that cater to various needs and preferences. With their commitment to quality and reliability, Volkswagen has established a strong brand reputation in the automotive industry. Their vehicles are known for their performance, fuel efficiency, and safety features. The interior design and comfort of Volkswagen cars are also commendable, providing a comfortable and enjoyable driving experience. The technology and connectivity options offered by Volkswagen are up-to-date and user-friendly. Customer service is another area where Volkswagen excels, providing excellent support and assistance to their customers. In terms of pricing and value for money, Volkswagen offers competitive prices for their vehicles, considering the features and quality they provide. The resale value of Volkswagen cars is generally good, making them a wise investment. Volkswagen also prioritizes environmental friendliness, with their commitment to producing eco-friendly vehicles. Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance.

Vehicle Selection: Volkswagen offers a diverse range of vehicles to suit different needs and preferences. From compact cars like the Golf and Polo to SUVs like the Tiguan and Touareg, Volkswagen has something for everyone. They also offer electric and hybrid models for those looking for eco-friendly options. With their extensive vehicle lineup, Volkswagen ensures that customers have plenty of options to choose from.

Quality and Reliability: Volkswagen is known for its commitment to quality and reliability. Their vehicles are built to last and are known for their durability. Volkswagen uses high-quality materials and advanced engineering techniques to ensure that their cars are reliable and perform well over time. With regular maintenance and care, Volkswagen vehicles can provide years of trouble-free driving.

Performance and Handling: Volkswagen cars are known for their impressive performance and handling. Whether it's the sporty Golf GTI or the powerful Passat, Volkswagen vehicles offer a thrilling driving experience. The engines are responsive and deliver ample power, while the suspension and steering provide excellent handling and control. Volkswagen's focus on performance ensures that drivers can enjoy a dynamic and engaging drive.

Fuel Efficiency: Volkswagen is committed to producing fuel-efficient vehicles. Their lineup includes models with efficient engines and advanced technologies to optimize fuel consumption. Whether it's a compact car or an SUV, Volkswagen vehicles are designed to deliver good fuel economy without compromising on performance.

Safety Features: Safety is a top priority for Volkswagen, and their vehicles are equipped with advanced safety features. From advanced driver assistance systems to robust structural design, Volkswagen cars offer excellent protection for occupants. Features like adaptive cruise control, lane-keeping assist, and emergency braking systems contribute to a safer driving experience.

Interior Design and Comfort: Volkswagen vehicles are known for their well-designed and comfortable interiors. The cabins are spacious and offer ample legroom and headroom for both the driver and passengers. The seats are supportive and provide a comfortable seating position, even on long drives. The materials used in the interior are of high quality, giving the cabin a premium feel.

Technology and Connectivity: Volkswagen vehicles come equipped with the latest technology and connectivity features. From touchscreen infotainment systems to smartphone integration, Volkswagen offers a seamless and user-friendly technology experience. Features like Bluetooth connectivity, navigation systems, and voice control enhance convenience and connectivity on the road.

Customer Service: Volkswagen is known for its excellent customer service. Their dealerships provide a high level of support and assistance to customers, ensuring a smooth and hassle-free buying experience. Volkswagen's customer service team is responsive and knowledgeable, addressing any queries or concerns promptly.

Pricing and Value for Money: Volkswagen offers competitive pricing for their vehicles, considering the features and quality they provide. While they may not be the cheapest option in the market, Volkswagen cars offer good value for money. The build quality, performance, and reliability of Volkswagen vehicles make them a worthwhile investment.

Resale Value: Volkswagen cars generally have good resale value. The brand's reputation for quality and reliability contributes to their vehicles holding their value well over time. This makes Volkswagen cars a smart choice for those looking to sell or trade-in their vehicle in the future.

Environmental Friendliness: Volkswagen is committed to environmental friendliness and offers electric and hybrid models in their lineup. These vehicles produce lower emissions and contribute to a greener and more sustainable future. Volkswagen's focus on eco-friendly technologies and practices makes them a responsible choice for environmentally conscious buyers.

Brand Reputation: Volkswagen has established a strong brand reputation in the automotive industry. Known for their quality, reliability, and performance, Volkswagen is a trusted and respected brand. Their commitment to customer satisfaction and environmental responsibility further enhances their reputation.

User Reviews and Testimonials: Users have praised Volkswagen for their quality, performance, and reliability. Many users appreciate the comfortable and well-designed interiors of Volkswagen vehicles. The technology and connectivity features have also received positive reviews for their user-friendly interface and seamless integration.

Comparison with Competitors: When compared to its competitors, Volkswagen stands out for its combination of performance, quality, and reliability. While some competitors may offer lower prices or specific features, Volkswagen offers a well-rounded package that appeals to a wide range of customers.

Pros and Cons:

  • Pros: Wide vehicle selection, quality and reliability, performance and handling, fuel efficiency, safety features, comfortable interiors, advanced technology and connectivity, excellent customer service, good value for money, strong resale value, environmental friendliness, strong brand reputation.
  • Cons: Some models may have higher prices compared to competitors, limited availability of certain features in lower trim levels.

Conclusion and Recommendation: Overall, Volkswagen is a reliable and reputable brand that offers a great selection of vehicles with excellent features and performance. Whether you're looking for a compact car, an SUV, or an eco-friendly option, Volkswagen has something to offer. With their commitment to quality, reliability, and customer satisfaction, Volkswagen is a brand worth considering for your next vehicle purchase.

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Ensure you follow these steps carefully to effectively file your complaint with Volkswagen on ComplaintsBoard.com.

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