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Verotel Merchant Services / VTSUP.com

Verotel Merchant Services / VTSUP.com review: vtsup.com*banana sta. 72

A
Author of the review
2:33 pm EST
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The company left an official comment on this complaint.
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I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I remember giving my details to a trading company but never authorize any payments.

They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta.

Anyone knows who these people are?

29.95€ were taken 24/09/17
29.95€ were taken 24/10/17

I request a full refund

My name is Luciano Dalmasso
[protected]@yahoo.es

Thank you

Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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72 comments
K
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Keyvan
, IT
Jan 12, 2020 9:31 am EST

Voglio il rimborso sulla mia carta di credito a scopamici

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pippsindiana7
, US
May 24, 2019 10:33 am EDT

Chiedo immediatamente la sospensione dei prelievi coatti fatti sulla mia carta di credito.
Alla prossima sarò costretto con azione legale denuncia presso la polizia postale.

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jun 05, 2019 11:14 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir/Madam,

Without any information from your end there is not much we can do to assist.
Please email your details to marcel@verotel.com and we will be sure to help.

Kind regards,
Verotel Merchant Services

E
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Eero Nieminen
, US
Mar 06, 2019 12:06 pm EST

EY!
I have found from my account unauthorized inputs.
I have no idea what this company is. I do not remember giving my detailed information to the trading company, but I do not pay any fees.

They have taken nine (9) times 34.95 € and once 5 € from my account, first to Banana Stash and later to vtsup.com * Banana Sta. The recovery name has been changed to 11/18

€ 5 was taken on 01/07/18
€ 34.95 was taken on 04/07/18
€ 34.95 was taken on 04/08/18
€ 34.95 was taken on 04/09/18
€ 34.95 was taken on 04/10/18
€ 34.95 was taken on 04/11/18
€ 34.95 was taken on 04/12/18
€ 34.95 was taken on 04/01/19
€ 34.95 was taken on 04/02/19
€ 34.95 was taken on 04/03/19

I ask for a full refund

Eero Nieminen
eerowaari@outlook.com
thank you

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Mar 08, 2019 6:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Eero,

We found the transactions and have refunded all EUR 34.95 charges from October 4, 2018 onwards. The older transactions cannot be refunded anymore. Please do note that we process transactions for websites and also found transactions to a different website in your name (from the same card), that you don't complain about.

As you reported the EUR 34.95 transactions as fraudulent we have blocked all connected information in our system, which will also be the case for any other merchant we process transactions for. If you experience any problems in the future, please visit verotel.com and find the customer support contact information.

Kind regards,
Verotel Support

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Miglio luigi
, US
Feb 13, 2019 11:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Mail Luigi Miglio
Gigirinomiglio@gmail.com
Bloccate tutto immediatamente

V
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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 14, 2019 4:48 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Luigi,

We found two transactions for a website called Scopamici. The first was authorized with 3D secure and was thus authenticated by the cardholder. The second transaction was a recurring charge. We have refunded this for you.

Kind regards,
Verotel Support

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Miglio luigi
, US
Feb 13, 2019 11:56 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Mi chiamo Luigi Miglio mi sono trovato a Gennaio e febbraio addebiti
Non concordati
Se non mi rimborsate Vi denuncio tramite Avvocato

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Emilio Cuartero Garcia
, US
Feb 09, 2019 5:13 am EST

Hola, me han cargado en mi cuenta un cobro de 39, 95 euros y yo no me he registrado en ningun sitio y tampoco he autorizado que me cobren, ademas de no saber a que se dedican y no estar recibiendo ningun tipo de servicio por ustedes, por lo que exijo que dejen de cobrarme y me devuelvan el dinero que me han cobrado sin mi autorizacion. Mi correo es emilcugar@hotmail.com.

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 14, 2019 4:47 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Emilio,

I have refunded the transactions. They were for a membership to a dating site.

Kind regards,
Verotel Support

A
A
34+661744881
, ES
Feb 06, 2019 9:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

OSCAR GOMEZ MERXHAN A MI ME PASADO LO MISMO LLEVO TRES MESES PARA CANCELARLO 29, 95 VOY A TENER QUE LLAMAR AL BANCO PARA QUE NO PASEN MAS RECIBOS DE ESTO MI NUMERO DE CONTACTO ES [protected] MI CORREO ELECTRONICO ES oscargm1980@gmail.com solución ya

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Feb 07, 2019 4:43 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Oscar,

I found three montly charges for a website that you signed up for in December. I have refunded these for you.

Kind regards,
Verotel Support

J
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Joseba Karlos Garrobo
, ES
Jan 22, 2019 5:24 am EST
Verified customer This comment was posted by a verified customer. Learn more

Pongo en conocimiento de la AUTORIDAD POLICIAL Y JUDICIAL, el ABUSO Y APROPIACIÓN INDEBIDA DE ESTE DINERO y como es un Fraude y es repetitivo y al ser Magistrado Juez Lo pongo en conocimiento para que todos denuncien este hecho y se detengan a estos sin vergüenzas a través de INTERPOL
JOSEBA KARLOS //teléfono [protected]
España
Un consejo : bloquean su CARTA DE CRÉDITO O DÉBITO es la única forma de que no puedan presentar el recibo una nueva tarjeta cuesta 5 euros vale la pena y hablen con sus bancos

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:22 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

In order for us to find the transaction in our system, please provide us with the first 12 digits of the card that was charged. Not here, but please email it to marcel@verotel.com

Kind regards,
Verotel Support

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Andi K.
, US
Jan 17, 2019 8:10 am EST

ma dai.. ancora... stamattina altre 29.95.. per favore ora basta, fate qualcosa e cancellatemi subito.

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Simeon Aleksov
, US
Jan 14, 2019 11:09 am EST

Mi avete preso il soldi senza la mia autorizzazione

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:23 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Simeon,

I have refunded the charges to your card.

Kind regards,
Verotel Support

S
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Simeon Aleksov
, US
Jan 14, 2019 11:03 am EST

Entro domani sino mi rimborsate i soldi vi faccio la denuncia in carabinieri mi avete rubato 2x29, 95

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Simeon Aleksov
, US
Jan 14, 2019 11:00 am EST

Se non mi tornate il soldi vi faccio la denuncia mi il mio mail è monialeksov@abv.bg

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Alfonso43323433
, US
Jan 10, 2019 4:04 pm EST

Son unos ladrones yo no contrate nada con ellos ni siquiera se qu venden y me cobraron 15, 95€ de mi cuenta si alguien sabe como solucionar por favor ayudenme y díganme como alfon2martinez-navarro@hotmail.com gracias

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Bengy Prize
, US
Jan 05, 2019 4:55 pm EST

sono gia due messi che mi viene addebitate 29.95 dal mio conto! son arrabbiato nero andro dalla polizia per fare denuncia se non mi viene rimborsato i soldi e non vengo contattato per una spiegazione !

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Oscar Castell
, ES
Jan 04, 2019 7:48 pm EST
Verified customer This comment was posted by a verified customer. Learn more

he recibido 3 pagos en mi cuenta de 29, 95 no autorizados exijo la devolución de los mismos y que cese el cobro inmediatamente.
Mi nombre es Oscar Castell mi e-mail futurofinancierosocios@gmail.com

Si los cobros no paran no tendré mas remedio que denunciarles en la policía y en los juzgados yo no estoy utilizando ningún servicio referente a esos pagos

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V
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:30 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Oscar,

We have refunded all transactions back to your card.

Kind regards,
Verotel Support

A
A
Andi K.
, US
Dec 20, 2018 8:43 am EST

Salve, anche da parte mia mi state togliendo ogni Mese 29, 95 euro, mi sono accorto ora e non saprei come avete fatto.
Perfavore cacellatemi subito dalla lista e non penso che mi rimborsate i soldi, ma non provate piu ad addebitarmi la cifra.
la mia Email: andifue@yahoo.com
oppure
fxforce@bluewin.ch
grazie

V
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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:29 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Andi K.

Dear Andi,

We have refunded all transactions back to your card.

Kind regards,
Verotel Support

S
S
Scuderi
, IT
Dec 16, 2018 7:01 am EST

Salve ...mi avete tolto dal conto 30 euro più 5..non so come cazzo avete fatto..sconoscevo questo sito.. vorrei spiegazioni oltre al rimborso.. orazio.scuderi91@hotmail.it

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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:27 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Scuderi

Dear Sir,

We have refunded all transactions back to your card.

Kind regards,
Verotel Support

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Roberto Venuti #
, US
Dec 06, 2018 4:01 am EST

Buongiorno, mi sono accorto che da 2 mesi mi state addebitando la cifra di €29.95 sulla mia carta di credito senza che io abbia mai richiesto e/o attivato alcun servizio. Vi lascio il mio indirizzo email per ricevere una vostra risposta in merito all'annullamento di tale addebito: robertovenuti34@gmail.com.
Allego anche immagine.

Grazie.

View 0 more photos
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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Jan 30, 2019 9:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Roberto,

All transactions were refunded upon receipt of this complaint.

Kind regards,
Verotel Support

L
L
lionidas
, FR
Nov 19, 2018 2:59 pm EST
Verified customer This comment was posted by a verified customer. Learn more

je viens de trouver un prelevement de 34, 95 euro sur mon compte et je comprends meme pas pour quoi ? et qu'est ce que j'ai acheté ? je veux savoir au moins comment arreter ces prelevements ?
je deposerai plainte sinon ?
lionidas.fr@gmail.com

V
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Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:08 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of lionidas

Dear Sir,

We have issued the refunds for you and cancelled your membership.

Kind regards,
Verotel

V
V
vaschetto
, IT
Nov 14, 2018 2:56 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I remember giving my details to a trading company but never authorize any payments.

They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta.

Anyone knows who these people are?

29.95€ were taken 12 /11 /2018
29.95€ were taken 12 / 11 / 2018

I request a full refund

My name is Corrado Vaschetto
corradovaschetto@gmail.com

Thank you

V
V
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:07 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of vaschetto

Dear Corrado,

We are unable to find a transaction with your name or email address. Can you send an email containing the first 12 digits of the card (not the full card number please) to payments@verotel.com. We will issue the refunds for you.

Kind regards,
Verotel

G
G
Graham Grainger
, GB
Jan 30, 2020 9:26 am EST
Replying to comment of vaschetto

You may want to check if someone isvusing your card to pay for porn or dating website. I saw money taken against mine, and discovered it was a flatmate using it to get credits on the dating chat site Shag.com

S
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Stefano Pirata Manfucci
, US
Oct 21, 2018 9:49 am EDT

Sono manfucci stefano è da marzo che mi addebitate 29, 95 euro sulla mia carta senza che io abbia fatto nessun contratto...ora chiedo l immediata cessazione del addebito per il rimborso dei soldi che mi avete fottuto gia e partita una denuncia che andra avanti se entro 15 gg nn verro rimborsato se volete contattarmi la mia mail stefano_manfucci@libero.it ripeto bloccate subito l abbonamento mai richiesto da me...

V
V
Verotel Merchant Services / VTSUP.com
Amsterdam, NL
Nov 20, 2018 2:06 am EST
Verified customer This comment was posted by a verified customer. Learn more

Dear Sir,

We will refund the transaction and cancel the membership.

Kind regards,
Verotel

S
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stocazzo
, VN
Sep 28, 2018 4:51 am EDT

Fortunatamente ho una carta virtuale che carico solo al bisogno, ho trovato una serie infinita di tentativi di addebito da 29, 95 euro da voi, ladri dimmerda che non siete altro, se non la smettete subito vi faccio passare l'inferno porcoddio

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Massi78
, IT
Sep 12, 2018 1:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ciao... Anche a me è successo che mi prelevano 30 euro ma non so ' nemmeno di che sito si tratti... Ma se si blocca la carta prepagata che succede se non riescono a prelevare?ti chiedono loro una sanzione?... Come cazzo si fa a contattare sta'banana?

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Stef1964
, IT
Aug 28, 2018 3:05 am EDT

Mi chiamo Stefano.. Stesso identico addebito non autorizzato di 29.95. Qualcuno può dirmi come risolvere il problema? Cmq li denuncerò immediatamente c/o la polizia postale se non riceverò il rimborso.

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Massi78
, IT
Sep 12, 2018 1:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Stef1964

Ciao mi chiamo Massimiliano... Sei riuscito a risolvere il problema?

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stefano sartor
, US
Aug 22, 2018 3:54 pm EDT

I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I never authorize any payments.

They have taken more time (at least 5) 29.95€ from my credit card to a vtsup.com*Banana Sta.

Anyone knows who these people are?

I request a immediate suspension of the levy and full refund

My name is Stefano Sartor

S
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Sergio Siddi
, US
Aug 16, 2018 3:04 am EDT

Per annullare gli addebiti vorrei anche sapere quali sono i siti visto che li ho annullato tutti attendo riscontro alla mia email sergio6452@gmail.com

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Sergio Siddi
, US
Aug 16, 2018 2:51 am EDT

Buongiorno continuo ad avere addebiti da parte vostra, pretendo il rimborso dell’ultimo anno altrimenti andrò per vie legali

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Marco Campisi
, US
Aug 14, 2018 3:23 am EDT

Sono Marco derubato di tre mensilità come da evidenza sottoriporta, mesi di giugno luglio e agosto maggio, mai autorizzato è phising, restituite tutto o denuncio.

e-mail: marcocampisi1@gmail.com

Cancellate qualsiasi addebito rimborsate 59, 90

questo è un furto!

I
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Iancau Alexandru
, US
Aug 08, 2018 9:52 am EDT

ciao anche io stesa problema .come avete risolto la problema ?mio mail hawaii_haiti@yahoo.com grazie

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hvpbba
, IT
Aug 07, 2018 2:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Da quello che so io molto probabilmente hai fatto un pagamento di prova di 5 € in un sito per incontri virtuali, forse tempo fa ed hai rimosso (non ti dico il sito ma mi confermi che è così?). il pagamento sulla carta ti arriva con il nome vtsup.com*Banana Sta per privacy.
Se leggi bene il contratto, c'è scritto che se non disdici entro il terzo giorno questa prova, automaticamente ti rinnova per un mese elite che guarda caso ha l'importo che ti tolgono ogni mese.
Ti consiglio quindi di andare sul sito e di seguire le indicazioni per cancellare la sottoscrizione (che si trova anche come link nel primo pagamento di 5 € che hai fatto.
Se non ricordi il sito, scrivimi la tua mail ed in privato ti dirò il sito.

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Mostapha ait ichou
, IT
Aug 09, 2018 12:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of hvpbba

Ecco il mio numero [protected] non so come fare ho bisogno di aiuto

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Massi78
, IT
Sep 12, 2018 2:02 am EDT
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of hvpbba

Ciao... Mi chiamo Massimiliano la mia mail è massicuter@libero.it... Puoi dirmi gentilmente come risolvere il problema... Non ricordo più la chat di incontri... Grazie

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Francesco Doro
, US
Jul 20, 2018 7:24 am EDT

Buongiorno, senza sapere cosa sia e senza confermare nulla ho ricevuto ben 7 addebiti da 29.95€ per cui voglio essere immediatamente rimborsato di questa cosa che non so nemmeno cosa sia. contattatemi al 349/3153101 o passero per vie legali.

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Mostapha ait ichou
, IT
Jul 07, 2018 4:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

ho fatto un abbonamento di prova di 5 euro con voi vtsup.com*Banana Sta. ma ho dissattivato l'account dopo due giorni mi spiegate perchè vi siete presi per ben 2 volte 29.95 euro siete proprio dei ladri quindi voglio il rimborso altrimenti mi rivolgero alle autorità competenti il mio nome e mustapha ait ichou email (mustapha-aitichou@hotmail.com) attendo una vostra risposta..

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Roberto Canossa
, US
Jul 04, 2018 12:51 pm EDT

Stessa lamentela degli altri: ho speso 5€ in un abbonamento di prova su scopamici.com poi ho eseguito l'abbonamento mensile per un mese. Dopo di che ho disattivato l'account ma poi vedo che mi sono stati sottratti SENZA AUTORIZZAZIONE 29, 95€ dal conto di VTSUP. COM*BANANA STA AMSTERDAM NL. Non so per quale ragione mi siano stati sottratti i soldi! Voglio un RIMBORSO o avviserò le autorità competenti. Sono Roberto e questo è il mio contatto: roberto.canossa@icloud.com

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Alexdrastico
, US
Sep 30, 2018 1:45 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Roberto anche io ho lo stesso problema. Non so come fare

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Raffaele fariello
, IT
Jul 01, 2018 2:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

PretendO di essere risarcito altrimenti denuncio alle autorita competenti. La mia è mail e farafy@Hotmail.It e il mio numero è [protected]

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Raffaele fariello
, IT
Jul 01, 2018 2:33 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

PretEnDo di essere risarcito altrimenti denuncio alle autorita competenti. Farafy@Hotmail.It [protected]

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Fabio Seno
, US
Jun 28, 2018 2:16 am EDT

Dopo aver disdetto il vostro abbonamento mi trovo prelevato x tre volte 29, 95€ . vogliate restituire il mio denare o provvederò a denunciare il fatto fabio2205@alice.it

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Rodolfo Pennacchia
, US
Jun 23, 2018 4:57 pm EDT

Sono Rudy derubato di due mensilità come da evidenza sottoriporta, masi di aprile e maggio, mai autorizzato è phising, restituite tutto o denuncio.

evidenza degli addebiti:

Vtsup.Com Banana Sta Amsterdam 29, 95
Vtsup.Com Banana Sta Amsterdam 29, 95

rodolfo

e-mail: giddyedgeoflight@gmail.com

Cancellate qualsiasi addebito rimborsate 59, 90

questo è un furto!

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Droxon
, US
Jun 23, 2018 10:19 am EDT

Only remedy is pass to a more secure card, ad hype (free of charge, with iban ecc). that can be blocked after any buy, by app. Poste pay doesn't permit this.
Dario

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Massimo Bernascone
, US
Jun 22, 2018 2:08 am EDT

OGNI MESE MI VIENE ADDEBITATO SULLA MIA CARTA DI CREDITO LA CIFRA DI EURO 29, 95 MA IO NON CONOSCO QUESTO SITO E QUESTA GENTE, QUALCUNO SA DIRMI COME FARE A BLOCCARE QUESTI PRELIEVI NON AUTORIZZATI? "FURTI" GRAZIE
mia mail bernamax66@libero.it

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Daniele Vitali
, US
Jun 15, 2018 10:01 pm EDT

Anche io ero iscritto al sito in questione, dopo aver fatto il periodo di prova e usufruito per qualche giorno del periodo pagato ho deciso di cancellarmi. Ma puntualmente ogni mese mi tolgono comunque 29.95€ dalla carta... esigo che il problema venga risolto e che mi ridiano 59.90€ visto che sto pagando per un servizio per il quale non usufruisco... se no andrò fare denuncia la mia mail vitalidaniele1989@gmail.com contattami

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Daniele Vitali
, US
Jun 15, 2018 9:29 pm EDT

Anche io stesso problema addebito disu 29.95 ridatemi i soldi! La mia mail vitalidaniele1989@gmail.com

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