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This company vtsup.com/verotel unlawfully charged my credit card account in the sum of $ 29.95 for what I don't know. This made another account deliquent. A rembursment of $ 29.95 + 29.95 for vtsup.com/verotel the embaressment of not being able to cover my bills owed. This brings the total to $ 59.80 I should be rembursed for.
The complaint has been investigated and resolved to the customer's satisfaction.
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I have £29.95 taken off my credit card on 30 October 2023 [protected], its billed to vtsup*Re\l Jam N Amsterdam NLD. I want to know what this payment is for before I contact my credit card company and the fraud squad team.
An unknown charge appeared on my statement and I tracked the details to you.
I have not purchased any service from you nor did I know of your existence prior.
Date of the charge: 11 Jul 2023
Are there any details you need from me in order to issue a refund?
Ho ricevuto un addebito sulla mia carta di credito senza che io abbia sottoscritto nessun abbonamento. l'addebito arriva come descrizione su estratto conto da: vtsup.com*Funion LP Danzigerkade 23D. Non si capisce neeno chi sia la società che addebita.
Why did yous take money from my account on the 22nd of January it was a Sunday and I stopped it a longtime ago for a dating site well nobody was talking to me and I would like my money back thank you
At 3:31am I was charged 82.94 by your company? A company I've never heard of let alone delt with. I have no idea why im being charged but I want it refunded ASAP.
I will be contacting Business Bureau about your theft.
Im received every month an unexpected charge on my credit card. From vtsup.com
I really don’t know why they are charging me.
I have noticed a recurring charge on my bank account. I do not have any information on what the charge is for, nor do I know of any membership account I actively have that would incur the charge. I am unable to find another way to contact this website's support.
7;46 pm usa time I couldn't add funds to my skyprivate account and this customer service taking forever to fix my problem so I can load funds again please help me out thanks
I was charged and have no idea why TERMINAL [protected] vtsup.com*US North er Amsterdam SEQ # [protected]
I was charged $9.00 usd today and have no idea why. Please help me resolve this so I don't have to go through my bank. I do not wish to type my card number into any form. Just use my name and email please. Jonathan Matthews jonmatthews1103@gmail.com
Dear Jonathan,
Thank you for your message. This transaction was a recurring charge for an active membership. We have cancelled that and refunded the payment.
Kind regards,
Verotel Support
I have a charge from you guys as well I don’t even know who or what you are
Me as well have a change of 9$ I don’t even know who or what you guys are
Can you email us at livesupport@verotel.com, we will require some information and are then able to assist.
I have been charged $9.95 and would Like it reimbursed and made Sure it is not charged again. I have read many reports of your company doing this.
My name email is Jikaiahstylist.com and i Am not sending you my full credit card number .
Please respond promptly so I don’t have to report.
I tried emailing your bogus livesupport@verotel.com and it Gets sent back as address not found
It is a type of social website, it don't show any information that the payment would charge as subscription fee in the future, if you paid once, it will pay automatically as a membership!
Vorrei annullare un abbonamento non consentito da parte di vtsup.com*banana sta amsterdam per un addebito sospetto.
In caso contrario sarò costretto ad usare le vie legali
Hola me están cobrando 29, 95 cada mes por un servicio que no reconozco, por favor aganme la devolución y quitarme de esta página que no me e registrado en ningún momento contacten x email. Y por supuesto, denme de baja. Mi mail es samutrassierra@gmail.com
Disdire abbonamento alla mia carta di credito
Hi, I have tried to email you about a refund that I would like please, I have had a lot of transaction on my account that I have no idea how where they have come from, I can explain all in personal email, im at my wits end trying to sort this, please can you help.
Dear Sir,
Please email us at rm@verotel.com (rmverotel.com) or me personally at marcel@verotel.com (marcelverotel.com)
Kind regards,
Verotel Support
Hi, I have email you, thank you and I look forward to your reply.
Regards
My son has had over £150 taken at £5 instalments as many times a day as the payment is accepted the bank cannot stop this he cannot afford £20-30 a day that’s being taken my next step is solicitor and police as emails have been sent to company with no reply
Dal mese di Novembre 2018 mi trovo addebitate ogni mese 39.95€ da "vtsup.com*Banana Sta Amsterdam" da ME NON AUTORIZZATI IN NESSUN MODO! La mia carta e la mia mail non risultano assolutamente registrate sul vostro sito. Chiedo la immediata sospensione del prelievo e la restituzione completa di quanto indebitamente sottratto! pena la denuncia alle autorita' tramite il mio studio Legale (Avvocato Della Capanna Reggio Emilia).
Attendo comunicazione al piu' presto al mio indirizzo E-mail: stevus@alice.it.
Dear Sir,
Sorry to hear you have been charged and don't recognize these charges. Can you please email our risk management department at rm@verotel.com with more info (first 12 digits of the card), so we can find the transaction, investigate and potentially reimburse you.
Kind regards,
Verotel Support
Sir, I am unaware of any subscription service which this company is referring to on my credit card statement. stephenozanne521@gmail.com
Ref mt191920487000010028566
Dear Stephen,
We have sent you an email.
Kind regards,
Verotel Support
Preg.ma Verotel, sono un richiederle il rimborso immediato dell'addebito di € 18, 96 sulla mia carta postapay n ° **************3311 intestata alla sottoscritta, sig. Tirintino Maria. Qualora non fosse necessario verificare con sollecito richiesta, mi vedo costretta adire alle vie legali chiedendo spese e rimborsi.
Cordiali saluti
Dear Mary,
We have refunded the transaction as requested and blocked your card from processing with Verotel.
Kind regards,
Verotel Support
Since March your company has been withdrawing several different amounts from my bank account. I would like to know why and how. Please email me at nolanyce@gmail.com to resolve this and credit my account thanks
Dear Roni, we did not find any transactions related to your name and email address. Please contact livesupport@verotel.com to get this resolved. They may require more information from these transactions in order to identify them in our systems
Kind regards,
Verotel Support
I don't want my noney back, but i want to your company stop taking it - every month, same date, I'm charged for amount 23, 92 $.
Can you please cancel my payment that i used ONCE and i registered (i tkink it was my bad, that i didnt read small print - where you say your company charge me every nonth for 23, 97 $) and stop taking my money.
Thanks
Dear Lovro,
We found your information in our system. There is no monthly recurring membership, all charges are one time and actually authorized with a 3D secure authentication. If you don't want to be charged by this website (through us), just don't use them anymore. I am unable to stop any recurring cycle (as there is none) at this stage.
Kind regards,
Verotel Support
Your company Vtsup.com- Caspadata, A'dam, took on 27-05-2019, € 28.82. from my account.
I expect of you an explanation, and a refund.
Best regards,
André Warmelink.
Dear Andre,
The charge was a recurring transaction for a membership that started in Jan 2019. You can email livesupport@verotel.com from your neuf.fr email address is you require more information. We have refunded the May and June charges and stopped the subscription, as requested.
Hi I wonder if you can help me cancel my subscriptions to the web sites they charge my credit card 12 times a month this is not on I'm very unhappy it comes to about £250 i wish to cancel all of them please
I have informed my bank they changed my card but they are still taking the money from my account each month thanks in advance
Mark welch
Hi Mark,
Can you please email livesupport@verotel.com, they should require a bit more info, but are very much able to assist.
Kind regards,
Verotel
I am Pardini Mario I have three unaothotized charges on my credit card 31 Dicember 2018 15 euro, 07 Gennuary 39, 95 euro and 07 March 39, 95 euro.From Vtsup.com Banana Sta lastrò number of my credit card is 0736 . Please can stop to take money from my credit card and refound what you take !
Mario Pardini my mail Pardinimario@yahoo.it
Dear Mario,
Thank you for reaching out. I see the three charges and have refunded the March charge. The other two charges have been authorized with a 3D secure authentication. This means the card was present and someone that knows the pincode entered this during the authentication process. Was your card stolen? I am unable to help you with these two securely confirmed transactions, unfortunately. The March transaction was refunded, this should be confirmed to your email by now.
Kind regards,
Verotel Support
Preg.ma VEROTEL Richiedo la sospensione immediata dell'addebito di € 9, 99 sulla mia carta e il risarcimento dei due addebiti già avvenuti in data 9 marzo 2019. La mia email è ivan.9824@gmail.com .
Dear Ivan,
The transaction was done in your name, with your email address and authorized with a 3D secure authentication. This means that the card was present at the time of the transaction. Was it stolen? Did you already block it with your bank. Unfortunately I am unable to do anything at the moment, as the authorization was done in a perfectly legal way. If you need more information, please contact met via marcel@verotel.com.
Kind regards,
Verotel Support
Verotel Merchant Services / vtsup.com i want my money back
Hi i want a refund of the $120 that i paid for a subscription on march 9 the website terminated my subscription. I have emailed your guys 3 times telling you this and have waited 4 days for a response. Give me my money or i will have to contact my bank. the email used on the subscription was andreslemus25@yahoo.com
Hey Andre,
Unfortunately this portal is protecting the email addresses now. Can you please contact me directly at my Verotel.com email address. The alias is my first name (marcel). I will fix this for you.
Kind regards,
Verotel
tengo un cargo de 39.95€ sin adquirir nada de su empresa. espero me faciliten una solucion rapida antes de acudir a las autoridades locales, gracias
Dear Roberto,
We found the transaction and refunded it. Please note that this was a recurring charge for a memberships that initially was authorized with a 3D secure transaction (approved by the cardholder).
Kind regards,
Verotel Support
I had 3 unwanted withdraws of 29.99 euros fo some "banana sta" service which I don't even know what is, I want them refunded and the transactions to never occur again, or I will be forced to follow law ways.
Please contact me immediately by mail at futhwo@gmail.com
Dear Ivan,
We do not have any charges in your name our system. Can you please send an email to marcel@verotel.com, containing the first 12 digits of your card. We will then be able to find the transactions and resolve the problem.
Kind regards,
Verotel Support
Hello, I have been charged 52.70 BGN and I don't even know why. I checked my mobile app and I've got charged form vtsup.com.
Dear Iliqn,
sorry to hear you are unfamiliar with a charge made using our payment services.
Please, kindly contact livesupport@verotel.com to be assisted in finding out what this charge is, and if this
charge needs to be refunded.
Kind regards,
Verotel Support
I don't know who or what this is nor do I know how they got my banking information but they keep taking -$19.95 out. So far they've got $59.85 from me. I'm furious.
Dear user,
Sorry to hear you are unfamiliar with a charge made using our payment services.
Please, kindly contact livesupport@verotel.com to be assisted in finding out what this charge is, and if this
charge needs to be refunded.
Kind regards,
Verotel Support
Salve arrivato addebito di un abbonamento chiuso e vorrei che mi ridate i miei soldi. Se non avrò vostre notizie procedero' con denuncia ad autorità.
Contatto mail grillini.antonio@gmail.com
Cell. [protected]
Dear Sir,
This transaction was already refunded to you on Jan 7, 2019.
Kind regards,
Verotel Support
I have found an an unauthorized withdrawal from my account.
I have no idea who this company is. I can't remember giving my details to a trading company but never authorize any payments.
They have taken twice 29.95€ and a third attempt again by a vtsup.com*Banana Sta
Dear Sir,
In order to find the transaction(s), please provide me with the first 12 digits of the card that was charged. Don't put it here, but please email it to marcel@verotel.com
Kind regards,
Verotel Support
I have been charged on my account that i did not autorised, on wich someone has open in account on a website that used my personal información and debit card información, i would like a full refund of all charges Made to my debit card account.from a web page Amigo Vips.com that i neverd have or opend an account with them.
Dear Sir/Madam,
In order to find the transaction(s), please provide me with the first 12 digits of the card that was charged. Don't put it here, but please email it to marcel@verotel.com
Kind regards,
Verotel Support
I got funded for… And I do nothing about and they charged me for a website called famous-Toons-Facials. I would really Like a refund and to cancel the account effective immediately. I would like a refund for $36.32 since that was the amount that came out
Dear Bri,
This transaction was refunded on Jan 7, after you successfully contacted our support team.
Kind regards,
Verotel Support
Dear sir,
I have charged for 5 month from my debit card 28.50 euro for what I don't know full of spam I didnt even subscribe any of site waste of going money from my debit card I tried to cancel subscription but they are showing wrong email address what can I do for it
I need return back my payment kindly solved this issue from next i should not happen
Thanku sir
Kindly do soon as possible
Dear sir I want to cancel subscription please reply me I m I'm very bad condition I don't know why I got charged from my my debit card
Dear Sir,
I found the transactions and refunded the payments.
Kind regards,
Verotel Support
I have found an an unauthorized withdrawal from my account.
They have taken twice 29.95€.
Anyone knows who these people are?
29.95€ were taken 10/10/18
29.95€ were taken 13/11/18
I request a full refund
Yes, this scared me too at first, especially since the Verotel/vtsup billing check support didn't work properly. Thank you for the help in the comments.
I remember now I did used to have a membership to a porn site (StasyQ), and this was the company that handled the billing.
You should always be careful with any billing party with services like this, but I feel like the issue people are having is more with the services than with Verotel.
StasyQ may look fancy for a porn website, but they buried the unsubscribe in the support menu in a shady way.
Just be careful people, and keep an eye on your charges.
He visto varios casos de descuentos de las cuentas de diferentes personas de mi tarjeta hacen descuento de 29.95€ necesito que se me reembolse ese dinero y que ni se atrevan a descontar un centavo mas en mi cuenta necesito respuesta urgente porque tomate medidas con esta situación que ya en varias ocaciones ha sucedido
Dear Sir,
Please send an email to payments@verotel.com including the first 12 digits of the card and your email address and full name. We will resolve the issue for you as soon as we are able to find the transaction in our system.
Kind regards,
Verotel Support
I want immediate refund because i didn't create this profile and i didn't ordered anything here. There were taken cash from my credit card. You need to track your transactions and give me back my money.
Dear Sir,
I am unable to find the transactions. Please send an email containing your email address and the first 12 digits of the card (not the full card number) to payments@verotel.com. We will assist you there.
Kind regards,
Verotel Support
I authorized $ 9.95 for a 3 day trial to be withdrawn, but did NOT authorize $49.90 to be withdrawn out of my debit card for the monthly upgrade.
I had cancelled my profile and my debit card details from (Aussie flirt) which I believe is the site.
I would like the $49.90 to be deposited back into my debit card
Dear Sir,
Please send an email containing the email address you used to sign up to payments@verotel.com. Alternatively you can include the first 12 digits of the card. We will solve the issue as soon as we can find the transaction.
Kind regards,
Verotel Support
Goodmorning. I checked my Mastercard account and I found out that you are charging me every month 29.95 €uros.
The reference number is: [protected]
I do pretend that you immediatly stop taking money from my card. Otherwise I will sue you.
My e-mail: skirruroberto@gmail.com
Roberto Schirru (Italy): mobile nr. [protected]
Dear Roberto,
Unfortunately we are unable to find your transactions with this email address or on your name. Can you please send an email to payments@verotel.com containing the first 12 digits of the card that was charged (please do not include the full card number)?
Kind regards,
Verotel