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Vtsup.com/Verotel / Unlawfully taking money from my credit card account

2 4731 Tulsa ave.Shreveport, LA, United States Review updated:
Contact information:
Phone: (318)990-3026

This company vtsup.com/verotel unlawfully charged my credit card account in the sum of $ 29.95 for what I don't know. This made another account deliquent. A rembursment of $ 29.95 + 29.95 for vtsup.com/verotel the embaressment of not being able to cover my bills owed. This brings the total to $ 59.80 I should be rembursed for.

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Comments

  • An
      7th of Dec, 2018
    0 Votes

    Yes, this scared me too at first, especially since the Verotel/vtsup billing check support didn't work properly. Thank you for the help in the comments.
    I remember now I did used to have a membership to a porn site (StasyQ), and this was the company that handled the billing.
    You should always be careful with any billing party with services like this, but I feel like the issue people are having is more with the services than with Verotel.
    StasyQ may look fancy for a porn website, but they buried the unsubscribe in the support menu in a shady way.
    Just be careful people, and keep an eye on your charges.

  • Cu
      14th of Nov, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Descuento de crédito de mi tarjeta de credito
    Chiari
    Italy

    He visto varios casos de descuentos de las cuentas de diferentes personas de mi tarjeta hacen descuento de 29.95€ necesito que se me reembolse ese dinero y que ni se atrevan a descontar un centavo mas en mi cuenta necesito respuesta urgente porque tomate medidas con esta situación que ya en varias ocaciones ha sucedido

  • Ve
      20th of Nov, 2018
    0 Votes

    @cubita Dear Sir,

    Please send an email to payments@verotel.com including the first 12 digits of the card and your email address and full name. We will resolve the issue for you as soon as we are able to find the transaction in our system.

    Kind regards,
    Verotel Support

  • An
      5th of Nov, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Fraud
    Italy

    I want immediate refund because i didn't create this profile and i didn't ordered anything here. There were taken cash from my credit card. You need to track your transactions and give me back my money.

  • Ve
      20th of Nov, 2018
    0 Votes

    @Andrei State Dear Sir,

    I am unable to find the transactions. Please send an email containing your email address and the first 12 digits of the card (not the full card number) to payments@verotel.com. We will assist you there.

    Kind regards,
    Verotel Support

  • Jo
      4th of Nov, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Aussie flirt web site
    Australia

    I authorized $ 9.95 for a 3 day trial to be withdrawn, but did NOT authorize $49.90 to be withdrawn out of my debit card for the monthly upgrade.
    I had cancelled my profile and my debit card details from (Aussie flirt) which I believe is the site.
    I would like the $49.90 to be deposited back into my debit card

  • Ve
      20th of Nov, 2018
    0 Votes

    @Jonnie007 Dear Sir,

    Please send an email containing the email address you used to sign up to payments@verotel.com. Alternatively you can include the first 12 digits of the card. We will solve the issue as soon as we can find the transaction.

    Kind regards,
    Verotel Support

  • Ro
      31st of Oct, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - YOu are taking my money from my credit card!
    Italy

    Goodmorning. I checked my Mastercard account and I found out that you are charging me every month 29.95 €uros.
    The reference number is: 3371497773

    I do pretend that you immediatly stop taking money from my card. Otherwise I will sue you.

    My e-mail: skirruroberto@gmail.com

    Roberto Schirru (Italy): mobile nr. 0039-327-9122164

  • Ve
      20th of Nov, 2018
    0 Votes

    @Roberto Schirru Dear Roberto,

    Unfortunately we are unable to find your transactions with this email address or on your name. Can you please send an email to payments@verotel.com containing the first 12 digits of the card that was charged (please do not include the full card number)?

    Kind regards,
    Verotel

  • Mk
      21st of Oct, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Banana stash amsterdam pagamento non autorizzato
    Italy

    Buonasera mi sono stati addebitati dei soldi senza autorizzazione.. vorrei immediatamente il rimborso senza dover procedere per vie legali... mi sono stati addebitati 29, 95 euro nelle date 10/09/2018 e 10/10/2018. Attendo una risposta al più presto alla mia email michele-totaro@outlook.it.
    Grazie e buona giornata.

  • Ve
      20th of Nov, 2018
    0 Votes

    @Mkltotr Dear Sir,

    The merchant refunded your transaction on October 18, 2018. I see here that you requested a refund for the september charge as well, which I have now issued.

    Kind regards,
    Verotel Support

  • Pa
      14th of Oct, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - BANANA STASH AMSTERDAM NL: addebito non autorizzato
    Italy

    Voglio segnalare di aver ricevuto 2 pagamenti NON AUTORIZZATI sul mio conto corrente Fineco, questi i 2 pagamenti ricevuti:

    data operazione: 06/09/2018

    data operazione: 06/10/2018

    chiedo come procedere per il rimborso e che venga annullato IMMEDIATAMENTE questo abbonamento non autorizzato!

    Grazie

  • Ve
      20th of Nov, 2018
    0 Votes

    @PaoloMoretti Dear Paolo,

    We are unable to find a transaction based on your name, which means most likely a different name was used or it was spelled differently. Can you send an email that includes your email address and first 12 digits of the card (not the full card number) to payments@verotel.com and we will resolve this issue for you.

    Thank you!
    Verotel

  • Ma
      5th of Sep, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Addebito ingiustificato
    Roma
    Italy

    Preg.ma Verotel, sono un richiederle la sospensione immediata dell'addebito mensile di € 29, 99 sulla mia carta di credito n ° 4824983449736993 intestata al sottoscritto, sig. Palermo Mario Qualora non fosse necessario verificare con sollecito richiesta, mi vedo costretto adire alle vie legali chiedendo spese e rimborsi. Cordiali saluti

  • Ve
      24th of Sep, 2018
    0 Votes

    @mario palermo Dear Mario,

    1. Sorry for this inconvenience;
    2. Please never post your card number on public message boards...
    3. The charge was for a recurring subscription, where the initial transaction was approved by 3D-secure. This means you did authorize the initial charge and apparently don't dispute this either. The recurring charge has been refunded to your card. I would like to know more about this though: can you provide me more info to my email directly: marcel@verotel.com. That would be much appreciated.

    Kind regards,
    Verotel Merchant Services

  • St
      20th of Aug, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Me han quitado el dinero de mi cuenta
    United States

    Quiero que me devuelvan mi dinero son 49.95 euros que son míos de mi trabajo y lo necesito para vivir y pagar mi alquiler luz y agua

  • Wi
      20th of Aug, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Taken my money without authorization.
    N/a
    United States

    This company has charged my debit card $9.99 without my consent, I have no idea why. It has made my account negative. I want my money refunded. I don't know this company at all. I really need my money back. This is fraud

  • Ve
      24th of Sep, 2018
    0 Votes

    @Willie Muse Dear Willie Muse,

    Please email livesupport@verotel.com to resolve the issue.

    Kind regards,
    Verotel Merchant Services

  • Fa
      20th of Aug, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Verotel
    United States

    Preg.ma Verotel, sono a richiederle la sospensione immediata dell'addebioto mensile di € 29.99 sulla mia carta di credito intestata al sottoscritto, Sig. Garnero Fabio.
    Qualora non dovesse esser effettuato con sollecito tale richiesta, mi vedrò costretto ad adire alle vie legali chiedendo spese e rimborsi.
    Cordiali saluti

  • Ar
      20th of Aug, 2018
    0 Votes
    Vtsup Banana Sta Ana - Créditos que yo no he pedido más que información
    Madrid
    Spain

    Me han cobrado 29'95€ de mi cuenta sin autorización previa.
    Por el hecho de entrar en un anuncio sobre una oferta de créditos. Reclamé y después me dijeron que era un sólo pago pero me lo han vuelto a cobrar. Además de 10 céntimos cada vez que pincho

  • Ca
      15th of Aug, 2018
    0 Votes
    Verotel Merchant Services / vtsup.com - Pagamento non autorizzato
    lettere
    Italy

    Ho notato un pagamento non autorizzato di 24 euro risalente all'8 luglio chiedo di essere rimborsato quanto prima contattare Juvedoc93@alice.it
    A chi mi posso rivolgere?
    Mi rivolgerò ad autorità

  • Ve
      24th of Sep, 2018
    0 Votes

    @Carmine 93 Dear Sir,

    We have refunded the July 8 charge to your card.

    Sorry for the inconvenience!

  • Ri
      6th of Aug, 2018
    +1 Votes

    I thought this was fraud. But, it was for a purchase of a domain name from freenom.

  • Ra
      11th of Jul, 2018
    +1 Votes

    Ok, Verotel is a credit card processing company that processes credit cards for personal websites. One type of industries they work for is porn websites, so not pointing fingers but before you freak out, perhaps you can think back when you might have felt horny and wanted to see a particular porn star. There is a chance you'll remember your login and go through the process of unsubscribing.

  • Io
      14th of Sep, 2017
    0 Votes

    Hi, I saw that a payment was made on my debit card by the name of vtsup.com. As soon as realized I did not buy any services from that company or country. I think they have a website also but I did not access their domain so to say. I don't know what they offer or give out as by product or service but it seems they are very illegal even to charge big amount of money to the people that is not relevant with their company. I'm gonna make a complaint as soon as possible to get my many back.

  • Ha
      4th of Sep, 2017
    +2 Votes

    This Company handles payments for premium porn sites. Check that your family members are not subscribing using your card.

  • Ko
      18th of Jul, 2017
    -1 Votes

    I hope this sheds some light on this company!
    recently after a few checks on the site, I opened an account with free membership to a dating site in the UK - maturesexmeet.uk
    I received a few messages, then when I went to respond I then see I have to make a payment of £9.99 I was just considering adding my bank details & checked who the company was dealing with my bank details so typed in vtsup.com & it seems there are many complaints on a few sites about this company. its used on this dating site to pay for messages to potential dates you want to chat to, I don't mind paying, so thought id check. this company: Verotel Merchant Services B.V. - Danzigerkade 23D - 1013 AP Amsterdam - Netherlands, is the info I have found. but came across this site where others mostly complain as they do not know when or how the charge is made. I hope this helps anyone understand more.

  • Ha
      6th of Jul, 2017
    -1 Votes

    I agree that this company is a sham. I was charged $14.98 to my account and I KNOW I did not sign up for any "SUBSCRIPTIONS" or "TRIAL PROGRAMS". This IS stealing and they should be shut down.

  • Nn
      28th of Apr, 2017
    -2 Votes

    I don't think it's unlawfull. vtsup.com handles payments for memberships of certain websites. Try to use https://www.vtsup.com/en/subscription/details to look up details. Maybe you weren't aware of a "3 days free-site" offer where they only need your cc info for legal validation. Oh, and the asterisk claims in small print that without explicit cancellation you buy an auto renewal membership. It's a scam, but it's not illegal...

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