VRBOterrible customer service and unauthorized behaviour

I manage a property listed on VRBO. It was originally listed 3 years ago. It was bought by a new owner last April but I continued to manage it. I was told that I needed to update the payment information which we spent ages doing. They then said I had to redo it all to change the name. We went through the process again. We were shunted between the VRBO and homeaway payments departments for weeks given different information. When all was approved. It was still in the wrong name. They then canceled the VRBO listing and the payment account with no contact or information sent to us. The listing was paid for. I was then on hold for 2 hours and again shunted between departments. then cut off. On hold again for another 2 hours. My listing is still not active despite our payments. I can not get anyone to speak to me regarding this. I just get cut off. I have been on hold for 2 days.

Feb 04, 2017

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