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VP Fashion / return and refund

United States

So I ordered some diy white extensions from VP Fashion and I received them in good timing but when I got them the top part was super soft n think like they should be but the ends of then were super thin and brittle so they wouldn't be able to take the dye and would rat up pretty soon. So I emailed the customer service to get instructions on how to return them and get my money back. They were only opened I didn't cut them, color, or even wear them. I have yet to get those instructions on how to return them and get my money back they only keep asking why I want to return them.

Ta
Feb 1, 2015

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