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1.1 679 Reviews

Vons Complaints Summary

15 Resolved
664 Unresolved
Our verdict: If considering services from Vons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vons reviews & complaints 679

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H
12:34 pm EDT

Vons unethical behavior

I live behind the Vons in Mira Mesa and every Tuesday and Friday I hear delivery trucks parking in the front making deliveries. There is a noise ordinance in this location. There are to be no deliveries until after 7:00 a.m. It seems like the store is cutting corners here and taking deliveries before that. I am a regular shopper here and would really prefer not to call the city to file a complaint.

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1:50 pm EDT

Vons sandwich counter

It took 15 minutes for a counter associate to even notice that i was waiting for a sandwich absolutely unacceptable, why evdn bother have the service if there is no one in the staff thatis willing to even think about servicing it, i was late back to class because it so long for me to get my lunch this is absolutely ridiculous this i go to subway, at least i get lunch there

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11:40 pm EDT

Vons sheila g’s thindulgent milk chocolate bark upc 8 [protected] 4

The candy was on the shelf and sold to me (customer) 5 months after Sell by date from store 2266 Pacific Palisades. I ate some before looking at package, I'm discusted. I sent a photo of receipt and product to distributor, manufacture. I want a full refund, and an apology from someone at Vons. I have never been so appalled at something so blatant. A lack of store detail needs to be addressed.

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1:57 pm EDT

Vons customer service

I was in line at the Vons in Oxnard CA on Ventura Rd @ 11:10am waiting to pay for my grocery's and the customer in front of me was having trouble cause her grocery's were not ringing up price it was marked and Steven the cashier was not able to fix it so he kindly asked his coworker cashier next to him for help and she didn't even bother helping him she just said do the damn math and figure it out and fix the problem. That such a rude thing to say to a fellow coworker especially having that attitude in front of customers. Steven the cashier was simply trying to do his job and he really didn't deserve that attitude. Me and the customer in front of me just looked at each other in shock that she said that. This needs to be addressed to that other cashier that was next to Steven because we can tell he was offended he just stayed quiet cause he didn't wanna cause a scene. But that is def not good teamwork especially not expected from a big corporation like Vons . If any more info is needed my name is Eileen Gomez and my phone number is [protected]

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2:39 pm EDT

Vons smoking in outdoor patio area

I work in a nearby business of vons located in a family orieanted area on scripps Poway parkway in San Diego. The store has a permanent ashtray too close to businesses. We cannot keep doors open for fresh air because of the smoke. It also looks tacky that employees smoke in front area. This is a concern for public health for I have asthma and it should be removed or located further away from business doors.

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12:06 am EDT

Vons the whole store

Hi,
Even though Vons is super close to me, I prefer to drive across town to Ralphs.
For several reasons. The store Never has everything I need. It is pretty run down and very dirty. The check out lanes are so gross. Years of caked in dirt. Today, was the last straw. The "frozen food" section has a completely broken door. The "fix" is cardboard taped and barely hanging from the door. The door won't close. So all the ice cream has been frozen and refrozen at least once. I went to the cheese section which is also where the milk etc. The guy that stocks the area always has a cart filled with big cardboard boxes that completely block a whole section. Even if he sees me trying to get something from behind the boxes - he never moves it out of the way. It's been there all the time. (I just remembered this, on Sunday, one of his co-workers was talking to him. He must have said the "f" word at least 6 times. The store is always super busy. The produce section is beautiful. I would like to be reimbursed for at least the Ice cream I bought today.

Thank you,
Tina

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David Oakes
, US
Sep 09, 2018 12:18 pm EDT

A trip to Vons the other morning turned into an experience causing me to choose to not step into the store again. One of the first arrivals Thursday morning I was greeted by employees which were totally rude. Upon giving a hearty good morning to more than one employee as I passed by was returned with grunts and treated like trash putting up their nose as if the greeting was offensive. Upon arriving at the checkout I mentioned to the clerk how I felt there was a lack of respect for the customer and that I felt as if I was no more than a number. As I handed her my money the clerk snapped back that I was no more than a number and that I have no business in complaining. If not for the need of the items I had picked out I would have left leaving them on the counter. I hope someone in management reads this and will work to make a visit to their store a pleasant experience. I have no plans on returning till things improve and I ask others to consider boycotting this particular store. doakes0@saddleback.edu

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T
11:21 pm EDT

Vons rude cashier

I, a former vons employee for a pretty long time, know exactly what our duties are as far as the treatment of our customers. Customer service is very important! I've experienced on numerous occasions a horrible customer service experience from this specific cashier at the vons in ojai, ca store # 2430. This cashiers name is john he is a young man (maybe 25-30) that should be well aware how to treat people by now. He literally treats me, my family, and friends with absolute disrespect every time we go in there! It is getting old and something needs to be done with this young man. His attitude towards us tonight was the final straw, he acts like he is better than the people he is helping, he acts like we, the paying customers who help him earn a living each week, he acts like we are worthless. My husband had no idea who this kid was and how horrible his attitude was, without any prompting, my husband walked away from johns checkstand tonight and said "what is wrong with that kid, he is a jerk!" he is snooty, acts like he is better than us all, which makes us feel horrible after leaving his checkstand. He should be welcoming, making us feel comfortable, warm, and inviting. He makes people who use food stamps feel like the scum of the earth. I hope something gets done, his attitude is horrendous.

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9:23 am EST

Vons parmesan garlic bread

I purchased the Parmesan Garlic bread that is made in the vons bakery department. When I was about to serve it I noticed something weird. They used cheddar cheese instead of parmesan. It wouldn't have been a big deal if they at least changed the label so I would know what I'm paying for. We still ate it since I didn't want to delay dinner any longer. The bread just did not taste as good. Will probably not buy that product at that location again.

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12:39 pm EST

Vons customer service

We have been shopping at the Von's store in Grover Beach, California, for as long as it has been there. The service has really gone down hill in the last year or so.

This Friday morning, March 9, 2018, was typical.

The store was not extremely busy about 10 a.m. when we were checking out.

However, by the time we got into line, there were 15 shoppers (I counted them.) in two lines before the store management opened a third line.

When we finally got to the checker, I had to start filling our grocery bags because there weren't three baggers for the three lines.

As I am sure you know, trying to save money by reducing customer service is pennywise and pound foolish.

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4:28 pm EST

Vons rotisserie chicken oven

I was purchasing a rotisserie chicken when I noticed all the chicken was stacked up on top of one another. I thought nothing of it, but reached my hand into the oven to grab a chicken and was severely burned on my right hand. As a result, I was seen at the emergency room and suffered both 2nd and 3rd degree burns on my hand.

This incident occurred on 8/20/2017 and also includes one witness who tried to offer first aid at the scene of the incident.

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2:39 pm EST

Vons customer service

We lost our keys at the Vons Yucaipa location We are trying to locate a lost key at the Vons located in Yucaipa CA. We called the store and after an hour of attempting we were finally slightly helped by a team member in the deli. We were on hold for a cumulative 45 minutes and hung up on 3 times by customer service. How can we receive assistance in locating or keys?

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8:43 pm EST

Vons management misconduct

My two sons 17 and 15 were checking out at register two with the cashier by the name of Pete. A "manager" by the name of Tammy came to the register while they were checking out and when Pete asked my son would you like a bag she said, "yeah charge them because they just stole bags earlier." My son asked her if she was talking about them, while he had the items in his hand that he purchased just a few minutes before, and she said yeah and I have you on camera and I have your mothers card you used. My son said I have my receipt right here would you like to check it and she told him no. My son came and told me what happen so I went to the store to find out why. I went to the customer service desk and asked to speak to the manager and Tammy comes out. I asked her can I speak to the store manager Dale Okamoto whose name is on the receipt and she said she is the only manager there. So I asked her did she accuse my son of stealing bags and if so why. She said because they were asked out of here earlier with two bags of groceries. And I asked her Did she see them steal them and she said no she was at lunch. I asked her well when my son asked to show you his receipt why not look at it. Or better yet while you are standing at the register making a scene accusing him of stealing 2 bags why not check your cameras. She didn't say anything I asked when will another manger be here and again she ignored me. I told her God bless her because this is sad and left. When I walked out security was outside taking pictures of my car I asked her why and she said she is just doing what she was told.

I am very upset about this behavior and the character of the person that you guys have managing this store. VONS is a great store but it's people like this that puts a bad name on the store. I am still at awe of her behavior. My sons were humiliated and accused for something that was completely made up. I am praying that something is done about this not only for my sons but to prevent it from happening to another child.

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12:57 pm EST

Vons not getting the complete order - did not receive bounty towels which I paid for

Hi,
I placed my first order for grocery delivery through Vons, I received the order the next day without one item of Bounty Towels for $16.89,
I called immediately and as told they would re-deliver the next day between 7:00 a.m. and 11:00 a.m.
No delivery and no communication. I sent numerous emails listed below without any response. How do I get my $16.89 back:
2/27
Another day has gone by with no delivery or any communication. If I do not get my delivery by tomorrow Wednesday 2/28,
or any kind of communication, I will take next steps. What a horrible way to treat a paying customer!

From: Chris Inman [mailto:[protected]@ca.rr.com]
Sent: Monday, February 26, 2018 1:09 PM
To: [protected]@safeway.com
Cc: [protected]@ca.rr.com
Subject: RE: Order Confirmation: Vons fresh to your door

I did not receive my Bounty Towels that I paid $16.89 with my scheduled delivery on Sunday 2/25.. I reported this yesterday and was told they would reschedule a second delivery between 7:00 a.m. and 11:00 a.m. today. No delivery or call has been received. Please delivery this item today! I waited all morning, I now have other obligations to go to so I am not available this afternoon. Please delivery to my front porch. I will not be there for a signature. But you have inconvenience me enough today, so jut leave the towels.
Thank you.

From: [protected]@safeway.com [mailto:[protected]@safeway.com]
Sent: Saturday, February 24, 2018 4:32 PM
To: [protected]@ca.rr.com
Subject: Order Confirmation: Vons fresh to your door

Dear Inman,
Thank you for placing an order with Vons Grocery Delivery. Order #: [protected] Delivery address: 2246 Stonewood Ct, San Pedro, CA 90732 Scheduled for Sunday, 2/25/2018; 9:00 am - 10:00 am
Need to make any updates?
In "My Orders", select the order you'd like to update and confirm changes in Checkout. You can easily add or change items or select a new service window.
Save time on your next order.
• Fill your cart FAST with Shop By History. Find both your In-Store & Online purchases in one place.
• 1-Hour delivery windows are available.
Any questions?
You can email us or call Customer Service toll-free at [protected].
Representatives are available every day from 8:00 am - 9:00 pm local time. Closed holidays.

Cheers,
Vons Grocery Delivery

Please note: Our drivers do not accept tips but they do appreciate your gratitude.
Complete list of items
Qty Description Total
1.00 Coca-Cola Soda Cola - 8-12 Fl. Oz. $7.39
1.00 ARROWHEAD Spring Water Mountain - 24-16.9 Fl. Oz. $5.59
6.00 Campbells Condensed Soup Chicken Noodle - 10.75 Oz $7.14
2.00 Cesar Classics Canine Cuisine With Chicken & Liver - 3.5 Oz $1.78
2.00 Cesar Classics Canine Cuisine With Turkey - 3.5 Oz $1.78
1.00 Challenge Whipped Butter Salted - 8 Oz $4.49
1.00 Eggo Waffles Buttermilk 10 Count - 12.3 Oz $2.49
1.00 1 LB Lean Ground Sirloin $7.49
1.00 Bob Evans Mashed Potatoes Original - 24 Oz $3.50
1.00 Bakery Cake Sliced Chocolate Iced Chocolate Cake - Each (460 Cal) $2.99
2.00 Oroweat English Muffins Extra Crisp Bread - 12 Oz $5.98
1.00 Scott Bathroom Tissue Unscented One-Ply - 12 Count $9.99
3.00 Cesar Canine Cuisine With Lamb Meaty Juices - 3.5 Oz $2.67
1.00 Egglands Best Eggs Extra Large - 12 Count $4.49
1.00 7 UP Soda Caffeine Free - 8-12 Fl. Oz. $7.39
2.00 Freshpet Dog Joy Treats Turkey Bacon - 3 Oz $11.18
3.00 Cesar Savory Delights Canine Cuisine Ham And Egg With Cheese And Potato - 3.5 Oz $2.67
1.00 Wonder Bread Classic White Round Top - 20 Oz $2.49
1.00 SKIPPY Peanut Butter Spread Creamy - 16.3 Oz $4.49
1.00 Gamesa Wafers Sugar Vanilla - 6.7 Oz $1.69
1.00 SnackWells Cookie Cakes Devils Food Free From High Fructose Corn Syrup - 6.75 Oz $5.59
2.00 Fairlife Milk Ultra-Filtered Reduced Fat Chocolate 2% - 52 Fl. Oz. $7.98
2.00 Dairy Pure Milk Whole - 1 Gallon $9.98
1.00 Bounty Select-A-Size Paper Towels Large Roll - 8 Roll $16.89
Estimated total* $113.12
Promo Code details
Promo Code Value
25FREE $25.00

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6:07 pm EST
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Vons deli

We got the $5 meal deal on Friday. The chicken was cold and so we went to try to exchange it. The guy gave us a hard time and so we went to the store director and he said we could, so we went back and a lady named Jenessa helped us. She grabbed the bag from my mom with an attitude and threw it in the trash. My mom asked her if she can be more kind. She then told my mom that she's in a rush and needed to do other things. We ended up not getting the chicken and we left the store without getting any groceries. We are very disappointed with the way that lady did customer service.

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2:03 pm EST

Vons rain check

On February 20, 2018, I visited a vons store in westlake village to buy some instant noodles using the price advertised in the newspaper. That day, the store ran out of noodles and I asked for a rain check. When the cashier wrote a limit of six, I was confused and brought it up to the manager, despite having the newspaper say no limit. The manager even ended up saying that I shouldn't have received a rain check in the first place! I've been shopping at other grocery stores including other vons stores for years now, and an incident like this has never happened to me before. I find this unfair to customers and that's why I complained today.

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10:54 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Vons - gun magazines prominently displayed at the tujunga location

Hello, I am a teacher for the Los Angeles Unified School district and live near and shop regularly at the Tujunga Vons location. Verdugo Hills High School is one short block away. I think it might be time to consider ditching the gun magazines and adding some intelligent magazines like Scientific American, The Atlantic, and Stone Soup, a poetry magazine...

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12:38 am EST
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Vons professionalism of an employee

This Afternoon I was shopping at vons and I went into the produce section grabbing my groceries and as I was headed out I walked passed TJ a produce clerk there and he did not acknowledged me or anything. He was not friendly nor nice to me. He acted like a jerk and he has threatened to put a restraining order against me and tried to get be banned from the store. He also tried to put boundaries for where I could shop like he owned the store. I would like this matter fixed immediately. Thank you so much!

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10:28 am EST
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Vons management

2-23-18 7:40 am
I was at the cashier, paying. A dog had walked in just after I did. I was at the produce which is just behind the cashiers. I watched the dog walk around. Employees just looked and didnt even respond, didnt call a manager or any kind of security. To me if they do not have any security, plain clothed or other wise, that in itself is a problem! I was paying now, maybe 5 min later, and this man walks up & grabbed the dog by the back of the neck & it howled. I can understand grabbing it to get a hold of it but not to the point where its frightened and howling uncontrollably. The man would not loosen its grip and the dog kept howling at the top of its lungs. Again not 1 employee even batted an eye. I asked the man what he was doing and he said he was trying to get the dog out that it had came in 5 times. 5 times and nothing has been done after the 1st time? Thats what animal control is for. You put an employee at the door till they arrive. Whoever was at the customer service desk yelled at me for using the f word at that man.. Really? Thats her concern out of the whole situation?! And by the way even tho that man grabbed the dog like that it was not aggressive in any way before, during or after towards him or anyone else.

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10:53 am EST
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Vons alan supervisor 2262

Friday Feb 9 at 1:33 pm Alan called the pharmacy about a customer complaint in the store. I politely told him the pharmacist in charge had a flu shot and he told the patient to give him 10 min. Alan was sarcastic he said Ooookayyyy! I said it's ready for her so I hung up the phone. A second later he's irritated and said Don't you ever hang up on me! I didn't I had phones ringing off the hook. Our staff pharmacist was in the hospital he just dropped off his meds and waited in the car. Walter the floater was behind on filling. And we had an insurance auditor there as well. I told Alan the second time that he didn't know what was going on in the pharmacy i got it covered and my exact words were "stop tripping" he is exasperating, bossy, he's not sensitive to anything I tried to tell him. I told him we are behind, we got no regular staff and it's a little frustrating he said "So" that was unprofessional and rude! I said call Barbara Gee and she can tell you. He's like no. So I did slam the door and walked to my station. He banged on the door I told him to leave me alone. All I'm saying is he brought more stress to the situation than it needed to be. I had it under control. Alan has some power trip which is unnecessary. He never has his employees back in face he ridicules us. He talks to me like a child. Now I was asked to come to Vons from Paviions to get the pharmacy ship shape. Our scripts are up, the pharmacy is clean and we are the only store in the district with reduced inventory. I work hard I'm always on time. Only complaint that I have is rejecting narcotics for customers who are not compliant with the laws. I been with Vons 12 years and Alan claims I'm insubordinate and will be suspended. I am the strongest technician there and the store sales and customer complaints will arise if I'm not there. My vacation time customers tell me how happy they are to see me back and how smooth things were not when I am gone. I don't want an apology just respect! And if Alan is having a bad day he should not take it out on innocent people especially his employees!

Nancy Wilson
2262
Pharmacy technician

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J
1:46 pm EST

Vons balloons

Hello, my name is Juan Fernandez.
I was at your store in Orange CA last night after work around 11 pm. I went in to buy some flowers and balloons for my sister's B-day. I went up to one of your cashiers (Janet) to ask her for the balloons who is always very nice and polite. She asked a supervisor to help because she was the only cashier on the floor at the moment. As I waited for the supervisor to show up, Janet started pulling out the balloons for me. I was buying four balloons different colors, and got to inflate one for me which was a green one, a little after, customers were coming up to Janet's register, so I said go ahead and help them out, Ill wait for your co-worker. So I waited for the supervisor her name is Brandee, the first thing she tells me is " you need to get here earlier", I took it as she was joking so I thought no big deal. She sees the green balloon inflated and still went and inflated another green one, completely wasting the other one. I was choosing the color for the string and she makes another unnecessary comment and she says, "your killing me smalls" . She's blowing up another balloon, she over inflates it and blows it up and tosses it on the desk. By this point it was obvious she was having a rough night. Then she tells me, "oh we're running out of helium" goes on to inflate the next balloon and pops it again. She tries to inflate another one and tells me that was the last of the helium. And just stares at me. I told her, yes because you wasted it on the other balloons you popped. And she had the audacity to say "I didn't pop them" by this time I told her to just give me the other green one that she had wasted and was sitting in the ceiling. she tells me "and how do you suppose i'm going to get it?" it was at arm reach for me she didn't even try to get a stool or make any effort to bring it down. so I said I can reach it. brought it down and went on my way to pay for them.

I'm at this store at least twice a week. This was very poor customer service, especially coming from a "SUPERVISOR". I hope none of your other customers go through this.

Regards,
Juan Fernandez

[protected]@gmail.com

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Vons In-depth Review

Website Design and User Experience: The Vons website has a clean and user-friendly design, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Availability: Vons offers a wide range of products, including groceries, household items, and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Vons offers competitive prices on their products, providing customers with good value for money. The website often features special deals and discounts, allowing shoppers to save even more. The pricing is transparent, with clear information on product costs and any applicable promotions or offers.

Customer Service and Support: Vons has a strong focus on customer service and support. The website provides various channels for customers to reach out for assistance, including a dedicated customer service hotline and email support. The customer service team is responsive and helpful, addressing any queries or concerns promptly and efficiently.

Delivery and Shipping: Vons offers convenient delivery options, allowing customers to have their groceries and other items delivered right to their doorstep. The website provides clear information on delivery fees and timeframes, ensuring transparency and reliability. The delivery process is generally smooth, with timely and accurate deliveries.

Return and Refund Policy: Vons has a fair and straightforward return and refund policy. If you are not satisfied with a product, you can easily initiate a return through the website or by contacting customer service. The website provides clear instructions on the return process, making it hassle-free for customers to receive refunds or exchanges.

Quality of Products: Vons is committed to providing high-quality products to its customers. The website features detailed product descriptions and customer reviews, allowing shoppers to make informed decisions about their purchases. The products offered are generally of good quality, meeting customer expectations.

Reputation and Trustworthiness: Vons has built a strong reputation for reliability and trustworthiness. With years of experience in the industry, the company has established itself as a trusted provider of groceries and household items. The website features customer reviews and ratings, further enhancing its reputation and credibility.

Loyalty Programs and Promotions: Vons offers a loyalty program that rewards customers for their continued support. The program provides exclusive discounts, personalized offers, and other benefits to members. The website also features regular promotions and deals, allowing customers to save even more on their purchases.

Overall Shopping Experience: The overall shopping experience on the Vons website is excellent. With its user-friendly design, wide range of products, competitive pricing, and reliable customer service, Vons provides a convenient and enjoyable online shopping experience. Whether you're looking for groceries or household items, Vons is a trusted choice that delivers on its promises.

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Contact Vons customer service

Phone numbers

+1 (877) 723-3929 +1 (877) 505-4040 More phone numbers

Website

www.vons.com

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