Vons reviews and complaints 2
View all 679 complaintsVons - Rebate program with neptune holdings white claw
On 6/16/23 on 15:29 we made a qualifying purchase of 12 cans of White Claw. The receipt indicates a digital rebate is under review and NO other digital rebate item is represented on this receipt. We called today to check on the status and despite our knowledge that we did have this coupon clipped and that we did buy the product we were told that the coupon did not exist in our account at the time. SW Venice Case #[protected]
This is no accurate and we had a similar issue in 2/2023 but that time received this notification but no rebate notice but no Prior notification of the approval and issuance of the PAYPAL credit is in our account or sent by email to redeem.
We have not received an opt-in or claim request within the last 30 days for a rebate reward that you recently qualified for at one of the Albertsons / Safeway group of companies.
Unable to validate the claim request, we will be canceling this transaction. Processing and redemption of rebates is handled by CB Neptune Holdings LLC.
For any questions or inquiries regarding redemptions, please contact Albertsons' Support: Contact Us or [protected] or M.S 10501 P.O Box 29093, Phoenix, AZ 85038
LOOKS LIKE A SCAM to us ...what say you.
Desired outcome: We want what was advertised the $5.00 credit to our Paypal Account which has been used in other rebates with you so the information is accurate.
Vons - Poor service and bad attitude
The mangers and the checkers act like there doing us a favor, it"s like we are there for them! They have a bad attitude !- for instance I was in line 15 items or less - handed the checker some coupons - her reply was this was going to take some time ! By the way it was early in the morning and it was not busy! I know this sound petty but may be some of the Vons reps should come up here to Ojai and check it out for themselves! You just spent a lot of money remodeling the store ! Maybe your money would be better spent retraining some of the employees on what costumer service is all about! By the way in this small town of 8500 your store is basically the only game in town, maybe that is indicative of the attitude! I if you think I'm just complaining- I dare you to stand out in front and ask other costumers !
The complaint has been investigated and resolved to the customer’s satisfaction.
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