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1.1 679 Reviews

Vons Complaints Summary

15 Resolved
664 Unresolved
Our verdict: If considering services from Vons with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Vons reviews & complaints 679

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Newest Vons reviews & complaints

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1:40 am EST

Vons vons deli chicken tenders

I bought prepackaged Vons Deli chicken tenders tonight, Thursday, February 8, 2018 around 9 pm. Normally I enjoy these very much, but tonight they had 2-3 times the amount of cayenne pepper that they normally have. It was like super spicy hot wings.

The outer layer of breading was not quite as crispy as usual, but was acceptable. The inner layer of breading close to the meat was mushy, like a layer of paste. This paste was stained a very rich and bright orange, and I presume this was due to the over abundance of cayenne pepper that was used. Needless to say, the chicken tenders were unappetizing and didn't taste good.

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1:58 pm EST
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Vons siberian husky in store

Vicious man in Vons in Thousand Oaks moorpark Vons 2/4/18 at approx 11 a.m. with Siberian husky. The dog had no vest on. The man was verbally aggressive and called me a stupid mean old lady and his dog was a therapy dog. This is a clear health violation. For the record I am really disabled and resent fake therapy dogs. This Vons is always having problems with strange creepy people.

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1:43 pm EST
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Vons numerous

This store is poorly managed and is going down hill. It is always poorly stocked in all depts. for instance: several weeks in a row now they have been out of frozen O'Brien's. A Sunday afternoon they didn't have bagged broccoli or green beans and very few bananas. The check out lines are long even tho they have a 3's a crowd policy.
That is just a start. I am now a Ralph's customer even though I have to drive a little further.

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12:11 pm EST
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Vons low and bad supply of fruits and vegetables

Low and bad supply of fruits and vegetables. It's not just the fruits and vegetables but the entire store is constantly out of stock on things. For example the juicing greens are lately never in stock or if they are they are old and already starting to wilt. No chocolate rice crispy‘s for a week and a half currently. It's just frustrating to shop there, because not only are the supplies low but the lines are long and not enough staff in the deli.

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3:08 am EST
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Vons security harassment

The security accused my brother of shoplifting just because he's homeless. His name is Jared. And the manager allowed the security guard to Chase and threaten my brother with a basket and tried to hit him. This is the 10th time I have had problems with this market and I think this is rediculous. I can't go any higher than you guys. Please solve this problem before someone gets hurt.

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12:00 am EST

Vons store filth!

*the vons located in canoga park on topanga canyon and roscoe always has a filthy soup area. Please do something about this. It is disgusting. Also, there are often no spoons, or lids or something is always missing or there are only one or 2 soups available.
Once I had to go find someone because there wasn. T a knob on top of the soup lid and I could have burned my hand, which, I think you know what would. Ve happened next: I would have called my lawyer before calling for your manager! Please, before you all get the heck sued out of you, have a dedicated person over the soup area!
See photos attached. It always looks like this!

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12:06 pm EST
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Vons white mountain bulgarian yogurt

Almost every other grocery store carries this high quality product and it really is inconvenient that you do not carry it as you are my closest store. Can you PLEASE start carrying this product? White Mountain, Bulgarian yogurt. It's amazing and I would buy 3 at a time. It's soooo good. Please start supplying your stores(or at least the on Foothill, in Upland, CA) with this yogurt. PLEASE

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1:09 pm EST
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Vons meat department

I have shopped at Vons on Foothill in Glendora since opening in the early 80s. I have raved about it cut of meats and service as long. On Friday I called the meat department and asked to get some sirloin lifters cut about an inch thick and would pick them up on the way home from work. There was only a couple of pounds left and were held in the back for me. I called Saturday morning and asked if 6 lbs could be cut and was told they would be ready at 2. I got to the store and was told delivery was late and meat cutter had left already. Called Sunday morning and meat cutter said he would set aside, when I got to the store I was told by the traveling meat cutter he doesn't cut the sirloin in this fashion it takes 10 minutes to do 1 cap? Manager came over and told me that cut of sirloin was not on sale and would be 8.99 pound, it was ironic that the butcher had just told me that he cuts this piece of sirloin into stew meat for 6.99 pound. The sirloin is currently on sale for 4.88 pound, not a great deal, but I have buying this cut or having cut at sale price since 2009. This was an unusual event for customer service at this store and to make the situation worse was the manager and meat cutter we're in the back laughing at the situation while determining how to handle this when I asked to see the manager, this was prior to manager talking to me. My wife is a long time employee for Albertsons and I have always bought my meat at Von. This was humiliating to explain to your manager what has been a service in the meat department, and was not an issue till encountering your traveling meat cutter. I am fortunate that my wife has gotten a long awaited transfer to the Glendora Albertsons on Monday and will make it a point to share the new Vons policy of extremely poor customer service and beat em and cheat em philosophy with long time customers to as many friends as possible in the community.

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8:27 pm EST
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Vons dirty kitchen stuff and bad customer service

Terrible customer service.
Dirty kitchen.
I was going to order a food for lunch, the lady hand wash the dirty spoon with just water, and dry the spoon in her dirty apron, and in front of her Spanish manager. When I told him to cancel my order and why I don't want that food anymore she laugh. So disrespectful.
I saw some reviews and noticed lot other complainings from this store. I'm not the only one.

Sent from my iPhone

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2:14 pm EST

Vons refund for san diego delivery

I went to the store in Rancho Bernardo here in San Diego, CA. My girl has been sick for days---and she went to the hospital this past weekend. I called in a delivery Friday, but we cancelled it and spoke to an agent. The agent said, we will take care of the refund and make sure the items will not be delivered. Well---the guy was very rude, and obnoxious who delivered the items when we specifically requested not to have them be delivered and barged into my girl's house. I was away at work at the time. That very same night (Saturday)- we got on the phone and talked to another agent about the issue and he said---just leave the groceries outside on the porch and someone will pick them up (Sunday-1/7/2018). No one came on that Sunday, so my girl and I went to the store to return the items and spoke to this girl named Megan at the Rancho Bernardo Store. She helped us return every item---with supossively a refund? I still have not seen a refund in my bank account and think that they were just trying to get my girl and I to leave. I will file a lawsuit if I have to for the fact the guy barged into my girls house like this...that was not cool at all. I want someone to contact me about this issue and want to make sure a get a full refund back in my account.

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Shaun R.
, US
Jan 09, 2018 7:36 pm EST

Were any of the items delivered perishable?

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5:21 pm EST
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Vons "express" check out

The Vons store on Centinela near Venice in WLA has been busy and understaffed. The workers at meat & grocery are very helpful. But the cashiers are always understaffed and end up with long lines.
No.1 checkout has the letter "EXPRESS" on it The customers in front of me had over 20 items. And they took OUR time doing small talks with the cashier. When I ask the black mail what was the meaning of 'EXPRESS". He replied:" I don't know." Then he said:"I know exactly what you mean. I can not "rush" other customers just like I can not rush you." That is BULL!
I found the "service manager" who explained it meant 15 items. She tried to "apologize". I told her that her job is to correct problems. Apologies are useless.

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4:36 pm EST

Vons animals in shopping cart

My son and I were at Vons in Anaheim Hills and in the checkout line I saw a dog sitting in the shopping cart. This is completely unsafe and unsanitary. My son is allergic to dander and I immediately had to use his epi pen on him as he started to have an allergic reaction. Is this your policy? Are animals more important than humans? If nothing is done about this I will seek further action...
I have attached a picture for your records.
I expect to hear from someone in the very near future regarding this matter.

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3:45 pm EST
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Vons overcharging at the register

Im using Vons for more than 15 years. Recently in my local Vons management team was changed and they started to renovated store. It seems positive, but with new management team come another problem. They start ringing at the register the same item multiple time, or adding additional items, or exclude discounts from the item. When I was pointing this issue to the employee at the register he/she is usually answering that everything is correct and didnt want even to check it. I went to the customer service and they start arguing that everything is correct and only after I went to aisle and took a photo of the price and bring them back, they did me a "favor" and payed difference, but what was surprise for me that they didnt even scan my receipt or ring the item. She just calculated on the calculator and gave me a difference from the pocket. Even after calculations she still didnt give me back correct amount, but also may be I am missing something, but all transactions including price adjustment should go via register. This is happened not one time. Last four time I start checking my receipt, which I never did before and every time I was overcharged $5-$17 .

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3:24 pm EST
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Vons harassed by the sweeper

This morning Dec. 31, 2017 I entered Von's Market. 3900 E Ocean Blvd, Long Beach, CA [protected]. This morning the sweeper dud harrassed by following me around the store with his garbage can on wheels and his broom sweeping kit. This guy practically followed me around the store with his broom all the way to check out. It was very uncomfortable experience.

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5:35 pm EST

Vons bakery employee

I went to pick up my sisters cake and when I was paying for it, I was having trouble with her credit card and the girl helping me was being very rude. She was getting irritated and impatient. I wanted to try the card a couple times because I knew there was money on it. But it only made her more mad. I also wanted to get some cupcakes and that just made her more mad. SheWas showing her frustration in many ways. She was very rude, I'm very unhappy with the customer service. Her name was CJ.

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pobarjenkins
Minneapolis, US
Dec 31, 2017 5:05 am EST
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Can you give an example of some of the ways she was being rude?

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11:16 pm EST

Vons carissa kuhnert

She was very inappropriate and touchy not to mention unprofessional. She needs to be fired ASAP I smelt the odor of alchahol and marijuana on her breath. She was of no help and cussed at me this problem needs to be resolved she has been acting like this the last six monthes and everything is effecting the productivity at the company please do something

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Sulphur7
, US
Dec 30, 2017 8:18 am EST

You posted anonymously, while giving this person's full name on a public website. That was a cowardly move. What is the real reason you are libeling this person? Did she dump you or refuse to date you?

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9:02 pm EST

Vons lobster tail / false advertisement

A friend said Vons had a sale on 3oz Lobster tails for $5 a pound, so i told my family i would feed them all by buying a couple pounds for the holidays. Only to find out the sign that was at the butcher counter was wrong. The butcher nor manager would honor the sign. I have also in the past purchased already expired rice boxes and cereal. I am very disatisfied and from the looks of it so are several other people online. Nick

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4:07 pm EST
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Vons service

I stop in my local Vons on 2nd Street in El Cajon, CA several days a week on my way home from work. Last week I was in line when I realized I had forgotten my wallet at work. I had my check book with me and explained that I had left my wallet at work so I needed to write a check. The girl said she would have to get it approved because I didn't have my ID. Needless to say the other cashier would not approve my check for $18 dollars. $18.00 that was it! Not $118.00 I was humiliated and very upset that my neighborhood Vons that I have been shopping at for years was so quick to loose my business over $18.

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4:05 pm EST

Vons prime rib roast

We purchased an 8 lbs Prime Rib for Christmas dinner from the Garden Grove, CA.
It looked fine from the outside but it was full if lumps of fat and grizzle.
We took pictures as it was the worst piece of meat and not enough edible portions for the family.
The roast was on sale but still just under $45.00.
We would like a credit.
Very disappointed.

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6:48 pm EST

Vons signature salad macaroni

I bought this box on sale at the Vons on Devonshire and Sepulveda in Mission Hills. It had bugs in it. I threw it out. I had to buy more. I was making good Christmas Eve dinner. It put me behind schedule.
The worst part is the fact if other people are not paying attention to what they are cooking they are going to eat those bugs.
Please take care if it for your customers.
Thank you.,
Debbie

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Vons In-depth Review

Website Design and User Experience: The Vons website has a clean and user-friendly design, making it easy to navigate and find what you need. The layout is intuitive, with clear categories and search functionality that helps you quickly locate products. The overall user experience is smooth and efficient, ensuring a hassle-free shopping experience.

Product Range and Availability: Vons offers a wide range of products, including groceries, household items, and personal care products. The website provides a comprehensive selection, ensuring that customers can find everything they need in one place. The availability of products is generally good, with most items in stock and ready for purchase.

Pricing and Value for Money: Vons offers competitive prices on their products, providing customers with good value for money. The website often features special deals and discounts, allowing shoppers to save even more. The pricing is transparent, with clear information on product costs and any applicable promotions or offers.

Customer Service and Support: Vons has a strong focus on customer service and support. The website provides various channels for customers to reach out for assistance, including a dedicated customer service hotline and email support. The customer service team is responsive and helpful, addressing any queries or concerns promptly and efficiently.

Delivery and Shipping: Vons offers convenient delivery options, allowing customers to have their groceries and other items delivered right to their doorstep. The website provides clear information on delivery fees and timeframes, ensuring transparency and reliability. The delivery process is generally smooth, with timely and accurate deliveries.

Return and Refund Policy: Vons has a fair and straightforward return and refund policy. If you are not satisfied with a product, you can easily initiate a return through the website or by contacting customer service. The website provides clear instructions on the return process, making it hassle-free for customers to receive refunds or exchanges.

Quality of Products: Vons is committed to providing high-quality products to its customers. The website features detailed product descriptions and customer reviews, allowing shoppers to make informed decisions about their purchases. The products offered are generally of good quality, meeting customer expectations.

Reputation and Trustworthiness: Vons has built a strong reputation for reliability and trustworthiness. With years of experience in the industry, the company has established itself as a trusted provider of groceries and household items. The website features customer reviews and ratings, further enhancing its reputation and credibility.

Loyalty Programs and Promotions: Vons offers a loyalty program that rewards customers for their continued support. The program provides exclusive discounts, personalized offers, and other benefits to members. The website also features regular promotions and deals, allowing customers to save even more on their purchases.

Overall Shopping Experience: The overall shopping experience on the Vons website is excellent. With its user-friendly design, wide range of products, competitive pricing, and reliable customer service, Vons provides a convenient and enjoyable online shopping experience. Whether you're looking for groceries or household items, Vons is a trusted choice that delivers on its promises.

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Contact Vons customer service

Phone numbers

+1 (877) 723-3929 +1 (877) 505-4040 More phone numbers

Website

www.vons.com

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