Vons / assistant manager debbie/bakery dept.

Ordered a cake for my sons 5th birthday. The cake was not done like I asked. The filling was completely sugar. When i called back to complain i was told there is nothing we can do let me transfer you. I was transferred multiple times by this time i was very upset. When the manager finally decided to speak to me in the middle of telling her my issue she says "oh one second" and proceeds to speak to an employee and when she returns says "you were saying".. I work in retail myself. I know how to treat an upset customer. This is by far the worst experience ive had. I will not refer my friends and family to Vons. I will make sure they know the type of customer service here.

Mar 31, 2017

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