SUBMIT A COMPLAINT

[Resolved] Vonagevoip phone service

Horrible service, worst customer service, disconnected departments, still thinking they are at monopoly and have right to exploit the customers, hidden charges, customer cheating, they disconnect on 1st day of month, charge for entire month for which no service provided.

They cheat you by putting terms and conditions in very small letter.taking your credit card # in advance and took money in many ways, they market and lure customers by 6 months promo and forcing customers to pay heavy price subsequently

  • Resolution Statement

    Customer Service has done everything in their power to resolve the complaint. All attempts to contact the customer have failed. Therefore, the complaint has been annulled and must not be considered where image of the company in question and its services are concerned.

  • Vonage Holdings Corporation Customer Care's Response · May 08, 2017

    Hello,
    This is the Executive Response team for Vonage. We are sorry to hear about your experience with our customer service. We will like the opportunity to discuss this matter with you. You can reach out to us on our Vonage Community in which one of our Executive Response team members will reach out to you directly in order to resolve your issue. Please visit our homepage: https://support.vonage.com/residential_community
    Thank you,
    Vonage ERT

Nj
May 01, 2017

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