Anyone who has ever dealt with Vonage will know about the problems they have with connection service, customer service and improper billing. One specific problem is Vonage will charge you a disconnect fee of $39.95 plus sales tax without any notice. Most customers are not aware that Vonage charges a disconnection fee. Regardless of whether you disconnect due to poor service, no service or any other reasonable need to cancel you will be charged $39.95. Unfortunately, most won't discover this until after their forced to cancel service. If you read the agreement, (and most have never heard of it or read it) you will soon discover that it’s written for the sole intent to protect Vonage, not you the consumer. You’re basically giving up all your rights when you buy their service. Vonage will use this agreement in their defense for charging you the disconnect fee. The good thing is this agreement is actually considered illegal. All agreements or contracts have to be written in a way that everyone can understand what their reading, not one that requires a dictionary to decipher. Also, most States and Local Civil and Criminal Jurisdictions will not uphold this type of agreement and allow consumers to file a lawsuit regardless of the language. I won’t go into the legal specifics about how it should be written but Vonage has absolutely no language what so ever for the protection of the consumer. A legal agreement or I should say one that will stand up in a court of law has to be fair; obviously Vonage is way out of bounds with the one their using. By their terms, you are giving up every right imaginable, including if the President of Vonage decided to shoot you...oh well, there’s not much you can do about that, you agreed not to sue anyone related to Vonage. That’s a little bit of a stretch, but you see what this could lead too. Vonage has gotten away with this scare tactic for many years, simply because they know most consumers won't pay $150.00 plus to file a law suit. Nor will most forgo using an attorney because the fees are not cost effective. The thing is you don't have too. Here’s what everyone needs to do, provided you are fed up with Vonage. Write or visit your local State Attorneys office and seek criminal charges against Vonage. Write your Local and State Representative and complain. If enough people follow through and file a complaint you will see legal actions brought against Vonage. Don't believe everything you read, just because Vonage has a No Class Action clause in their agreement, that doesn't necessarily make it legal. You’re wasting your time trying to resolve your problem with Vonage, take it a step further and let your State do the work for you. If a class action suit is filed against Vonage you will get your money back! Let's get together and put a stop to Vonage and their Scam. It will only happen if you make your voice heard! Do It Today!!