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Vonage / File with IC3.gov, FCC.gov, FTC.gov

1 United States

I was not getting calls on my phone. I called tech support. I had them fix the settings. When I contacted VONAGE to find out how long this miss setting had been in place, how long I had been going without the service I paid for, when this miss-setting had been put in and by whom ... The reply I got was BS information that did not apply to what I asked AND "We Don" from the Executive Response Team. No help, No proper information since Vonage are the only ones with access to this information ... I have filed complaints with IC3.Gov, FCC, FTC, BBB since the response FROM THE EXECUTIVE RESPONSE TEAM was 'WE DON' ... I hate it when any company has the attitude of 'We do not have to provide the service or customer service BUT IT is your Obligation and Privilege to pay us'. I am a paying customer, I deserve both the service I pay for AND I deserve proper customer service and answers to my questions. NO CUSTOMER DESERVES THE ANSWER OF 'WE DON'..Anyone who has problems with Vonage without proper help from Vonage, File with IC3.GOV, File with FCC.GOV, File with FTC.GOV

Vonage

Dj
Aug 2, 2015

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