Vonage / Vonage V-Phone
I purchased the V-Phone from Vonage for my portable. I asked for overnight delivery and was immediately charged for the purchase price and the device was shipped.
The device arrived and immediately locked up my portable. I attached it to my desktop. It immediately locked up the desktop. I called their tech support and was transferred to India where I got someone who could not speak or understand English and knew very little about the V-Phone device. I spent four (4) hours on tech support only to find out that the device was faulty out of the package. I was forced to do a presentation to the Air Force on my cell phone in a remote location with poor service because I depended on Vonage.
The replacement device arrived about three (3) days later. I plugged it into my laptop, but the device could not register on the internet. I called tech support and got someone who could not speak English. I asked to be upgraded to the next tech support level. After two (2) more hours, the device registered. I went home that night to use the device to call my daughter. I could hear her, but she could not hear me. I called tech support and got someone who could not speak English and knew absolutely nothing about the product. After esclation to the next tech level, they were unable to correct the problem with the second device.
I, at this time, decided I had had enough of Vonage and asked to drop the account. They said I would have to call the next morning when that department was open. I called the next morning and was immediately put on hold for fifty (50) minutes. When an attendant finally came on, I was told that there would be a deposit put on both devices and my money could not be returned. NEXT, THEY SAID THAT WOULD SEND ME AN RMA FOR EACH DEVICE. NEXT, I WOULD HAVE TO TAKE MY TIME AND MONEY TO RETURN THESE USELESS, MALFUNCTIONING DEVICES TO VONAGE!!
This, simply put, is above and beyond the definition of injustice! Do not venture into the world of gross corporate incompetence and customer mistreatment that you find rampant in Vonage.
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