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Volvo XC90 / repeated computer malfunctions

1 5930 Phoenician Ct.Merced, CA, United States Review updated:
Contact information:
Phone: 209-722-5708

Since the purchase of the car towards the end of December 2006, I have had to take the car to the nearest Volvo dealership, (which is about an hour away), repeatedly for what the service dept. tells me are computer malfunctions. They take care of the problem and within a few weeks there is another error message. I have called Volvo customer service regarding the issues and they told me to notify them whenever there is another problem. Just yesterday I called them again to tell them that the anti-skid service required warning came on twice together with the hazard light, and both went off within a few hours or days. The reply I got from the customer service dept. was well the light probably reset itself, but if you want you can take the car in so they can do another diagnostic check on it. I was expecting better guidance from them. I know I could take the car back to the dealer, so wahet was the point of them asking me to call them first when I have a problem.
Since my conversation with them yesterday, (at which time the warnings had reset) the antiskid service light and hazard light have come back on.
I am extremely frustrated with this situation. I do not know what recourse I have. I was told by a couple of people that if you have to take a vehicle back for any problem more than three times in the first year it is considered a "Lemon". Unfortunately I do not know the laws and whether this is true or not. Please advise me of wahet I can do, if anything.
Thank you.
Sincerely
Nita S. Patel

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Comments

  • Ni
      3rd of Jan, 2008
    0 Votes

    Since the purchase of the car towards the end of December 2006, I have had to take the car to the nearest Volvo dealership, (which is about an hour away), repeatedly for what the service dept. tells me are computer malfunctions. They take care of the problem and within a few weeks there is another error message. I have called Volvo customer service regarding the issues and they told me to notify them whenever there is another problem. Just yesterday I called them again to tell them that the anti-skid service required warning came on twice together with the hazard light, and both went off within a few hours or days. The reply I got from the customer service dept. was well the light probably reset itself, but if you want you can take the car in so they can do another diagnostic check on it. I was expecting better guidance from them. I know I could take the car back to the dealer, so wahet was the point of them asking me to call them first when I have a problem.
    Since my conversation with them yesterday, (at which time the warnings had reset) the antiskid service light and hazard light have come back on.
    I am extremely frustrated with this situation. I do not know what recourse I have. I was told by a couple of people that if you have to take a vehicle back for any problem more than three times in the first year it is considered a "Lemon". Unfortunately I do not know the laws and whether this is true or not. Please advise me of wahet I can do, if anything.
    Thank you.
    Sincerely
    Nita S. Patel

  • De
      22nd of Aug, 2008
    0 Votes

    Did you ever get this resolved? Perhaps I can point you in the right direction to get your money back, even nearly 2 years later.

  • Mm
      18th of Jul, 2011
    0 Votes
    Volvo XC90 - Everything!
    Volvo/ Honda
    Illinois
    United States

    We bought used Volvo XC90 from the Grand Honda dealer in Elmhurst, IL( oh, yes, I want the whole world to know !) . The car had around 23k miles on it! We got a good deal and we were happy driving it for about 2 years!
    One day we couldn’t start the car ! We towed it to the Volvo dealer in Lisle, IL. After few days they couldn’t figure it out what’s wrong with the car! They suggested to replace the some computer part( I ‘m not sure what was the name of it!); then they put the old part back, and gave us a new one in the box, because, it have gotten programed to use only on our car! It cost us probably around $1500.So, we have a new part we don’t need and we can not sell it too!
    That worked for about 2months. And the car started dying again. We found an authorised Volvo mechanic, who numerous times had to take car apart, trying to fix it, and the would started acting strange again! We can not comprehand the money we spend on that!
    When the car had around 45K miles on it he suggested to replace transmission! R u kidding me?.. We got away with around $2800 . But the car was not fixed! It kept dying on us…In the fall of 2010 we took it to the Volvo dealership for a recall ( fuel pump!), the car was fine till June of 2011. And it stated dying gain! We couldn’t take any more and decided to trade it in! We were in for an another surprise! The car was a lemon! It was declared a lemon when it had 8k miles on it and was bought back by manufacture ! The Grand Honda in Elmhurst, IL didn’t disclosed it to us! It doesn’t even show up in the title! Somebody offered us $5k for it, when with the low miles it sells for about $13k. We have this car for 5 years now, and if wouldn’t known about it if we wouldn’t had ALL of those problems!
    Thanks, Volvo ! Your are truly for life! You owe us around 40K + 3years of life!
    Count us in for a law suit!

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